Allen & Harris Stoke Gifford reviews

★★★★★ 1/5

Trustpilot

Would give zero if I could

Would give zero if I could. We had lots of issues with the house and the estate agents just ghosted us. To this day, they still owe me money for the keys because they couldn't even manage to get keys cut right (never heard of checking?). I keep asking when it will be returned and Lewis just says "I will get back to you". Special shoutout to Lewis for being particularly useless on this matter and for maintenance issues overall. They left us with broken furniture for a whole year- they kept saying they would send someone to fix it but never did. The house had an awful mould problem- they sent someone over to give quotes to install extractor fan in bathroom but nothing came of that. They tried to milk money out of the deposit but we argued so they backed out (their claims had no merit). Would not recommend. They don't check that houses are suitable to live in, and they don't respond or care if there's an issue with the house. Not responsible, practical, or reliable.

Yasmin · 12 October 2020

★★★★★ 5/5

Google

Have really enjoyed working with Tiffany and Mollie from Allen & Harris, Stoke Gifford. They are both really lovely, friendly and proactive people. They know the market really well, and have been excellent at managing our properties.

Kit · 7 May 2025

★★★★★ 1/5

Trustpilot

The same thing happened to me with…

The same thing happened to me with Allen and Harris. I arranged to see a house in Stoke Gifford with Alex. He cancelled this appointment after I had set off to see the house ( a 160 mile return journey) saying it was under offer so they cancelled the viewing. They seemed more interested in selling financial products than houses. There is something underhand in this and they are not acting in the interests of buyers or sellers. I will try never to patronise them again.

SMelzer · 26 July 2020

★★★★★ 1/5

Trustpilot

I rang their rose hill branch to let…

I rang their rose hill branch to let them know a property they are managing has a sofa outside which is causing an eyesore and was put through to the manager. She spoke to me so rudely, refused to help and hung up on me.

Lydia · 5 January 2026

★★★★★ 1/5

Trustpilot

Rude and abrupt - Clarkston Branch

I have been waiting a month for a call back with more information. I found a couple times over the month and got told that I would be called back. I phoned today and the lady was rude and abrupt, saying they already phoned - which they did not. This whole experience has made us never want to use them.

David · 6 August 2025

★★★★★ 1/5

Trustpilot

Shady, sneaky, dishonest.

Hope to never have to deal with this company again. This company work only for their own self-interest and not for their clients. Purposefully deceitful in order to bump up offers and sabotage accepted offers that they aren't happy with. Avoid.

Tom · 23 January 2026

★★★★★ 1/5

Google

Lettings service has been increasingly terrible over the past 9 months. No key contacts to deal with as it appears they all keep leaving. I'm having to chase up rental statements and payments on a monthly basis. I leave voicemails and no one gets back to me. I will be moving my properties elsewhere once the agreements run out.

Ayomide · 15 May 2024

★★★★★ 5/5

Trustpilot

A superb service from the Roath branch…

A superb service from the Roath branch from start to finish.

J · 30 August 2026

★★★★★ 1/5

Trustpilot

Dreadful service from Allen and Harris…

Dreadful service from Allen and Harris Stratton Branch and especially Steve Hudson. This branch used to be fantastic and I bought my house from them over 3 years ago but how things have changed. Luckily I had brilliant agents selling my property (Richard James) but have the misfortune of buying one through Steve at Allen and Harris in Stratton who is totally useless.He has lied, been uncommunicative and never even supplied me with the property details that I'm buying. Without any assistance from Steve, we're finally nearing completion and I've been trying, without success to contact Steve for the past 2 days but he's refusing to answer my emails or calls. This review is solely of the Stratton branch but I would suggest you re-think your agents if you're in this catchment area

Nicky · 10 January 2019

★★★★★ 1/5

Trustpilot

The adviser who was also the manager …

The adviser who was also the manager gave wrong information false expectations did not meet the agreed timeline for the sale of the property resulting additional cost to me as the seller . the manager /adviser did not return my calls I reported this poor service to head office and got no response . this is the second issue I have had with this company and would advise potential customer to steer clear of this. Good sale talk but no follow through Delays thrpough every part of the process

Evelyn · 17 October 2024

★★★★★ 1/5

Trustpilot

Had to give 1 star as giving none was…

Had to give 1 star as giving none was not an option. My daughter was a long term tenant (10 years plus) but was unexpectedly served 2 months notice to leave. Reason given was to replace the kitchen. This was a fabrication as the flat was then remarketed and let with nothing changed. The Allen and Harris bath branch who were the letting agent were unhelpful in finding alternative accommodation, devious and unprofessional in their conduct of business (lies, mixed messages, not responding) and finally delayed the return of the deposit. This was an appalling way to treat a long standing tenant of impeccable credentials. Please take heed and go elsewhere as the trauma and hassle of dealing with this agent is not worth the effort.

Richard · 17 October 2024

★★★★★ 5/5

Google

I have found Allen & Harris to be very helpful in my search for a property to purchase. Amy in particular is friendly, professional and proactive. There are a number of viewings I have done with some other agents and they have not even bothered to call me for feedback. If I was selling a property, I would definitely place it with Allen & Harris.

Sandra · 12 November 2023

★★★★★ 5/5

Google

I had my mortgage offer through Josh Morgan from Allen and Harris and it was a great experience, he got me a very good mortgage rate and he managed to keep it and I had to change the deal three times and he was very patient and understanding and polite and very helpful. Im really glad that I chose Josh in Allen and Harris

Amr · 12 November 2023

★★★★★ 1/5

Google

Lettings team are poor at managing hmo waste issues and do not reply to emails Do not use this team

Sejal · 4 September 2025

★★★★★ 5/5

Trustpilot

Harry from Allen and Harris

Harry from Allen and Harris, supported myself and my partner with our mortgage process and application. This included 3 x face to face appointments. During the appointments harry was very professional, friendly and approachable. Things we didn’t quite understand, being first time buyers, were explained in great depth. Not only did harry sort out the mortgage application, but also all the important insurance covers too. May I add, 10 days after our mortgage application was submitted, we had an email back to say it was accepted! Much quicker than what we thought the process would take! ☺️ thank you! We would definitely recommend

Rachel · 1 September 2024

★★★★★ 5/5

Trustpilot

Thoroughly recommend Allen and Harris

Thoroughly recommend Allen and Harris. Selling a house that was my grandparents and latterly my late parents was a difficult and emotional thing to do, coupled with me living a two hour drive away. The team were very kind, thoughtful. Kept me up to date and really went above and beyond, offering to get legal paperwork from their office to my solicitors for me. I would particularly mention James Lamb and Connor Sherman. I wouldn't hesitate to use Allen & Harris for buying or selling any property.

Ms · 27 August 2024

★★★★★ 2/5

Trustpilot

the one in bristol never answer their…

the one in bristol never answer their phone for enquiries (it was end of january, maybe busy period?). Even if you leave your name + phone number twice, they do not give call back.

Mario · 30 January 2026

★★★★★ 5/5

Trustpilot

Dealt with Allen & Harris

Dealt with Allen & Harris, Massive thanks to Sophie & Poppy who were amazing & went above and beyond.

Siobhan · 12 February 2025

★★★★★ 1/5

Trustpilot

Absolute joke

Emailed to ask for a viewing of a house, was called by (apparently) the head office and told it would be booked in. We arranged our day around the viewing and got excited to view what looked like a really lovely house. I got a bad feeling the day we were meant to view it as I hadn't had any confirmation email and was told that I hadn't been booked in at all. I then asked to book it in for another evening and my details were taken this time. Again, arranged our day around the viewing, didn't receive a confirmation email. Rang again and was told that it hadn't been booked in, they didn't have my details on the database and the vendor had said they only wanted people that were ready to buy to view the house and because mine is going through the process of being put on the market, that I couldn't view it. Absolute joke. Wasted so much of our time. AND they had the balls to ask if we needed an estate agent to put our house on the market - as if I would go anywhere near them now. Will be avoiding any houses that are being sold by them now and in the future.

Fiona · 29 July 2024

★★★★★ 5/5

Google

Have just rented my property through Allen and Harris. It has been such a smooth and efficient process with the support of Tiffany (Lettings Manager). Tiffany has guided me through the process and has always been easily contactable for help and advice. Wouldn’t hesitate to use Allen and Harris again.

Mary · 14 June 2024

★★★★★ 4/5

Google

I got off to a bit of a rocky start with the branch, but once addressed they were brilliant. Kate, the branch manager worked with us whilst purchasing a house through them. Very friendly and helpful. Always returned my calls and helped with things that weren't even her job to help with. A big thank you to Kate for everything. We have been in our house for 4 weeks now and couldn't be happier.

Emma · 13 November 2018

★★★★★ 5/5

Google

We are relocating to Bristol and needed to buy a house. From the initial booking for viewings, to the viewing itself, negotiations and then to the final sales memorandum, the whole process only took around 2.5 weeks! We were very impressed by the dedication and satisfied with the overall experience from A&H in Stoke Gilford. We particularly want to thank Jessica, Katie and the branch manager Kate! You guys have done a fantastic job!

Dr · 13 November 2018

★★★★★ 5/5

Google

Thank you Samanta M. for your good heart, willingness to help our family and professional work you done. You are amazing human and the real star of Allen & Harris Estate. I wish you all the best in your personal life and career. Sending gratitude to you, Scott, and the entire Allen and Harris team!

ZANETA · 12 November 2022

★★★★★ 5/5

Google

Couldn’t be happier with the service from Allen and Harris while finding a house to rent. Bethan has be our point of contact and she has been outstanding keeping us informed and securing us the house we wanted.

Damian · 15 November 2024