Allen & Harris Stoke Gifford reviews

★★★★★ 5/5

Google

We have rented a property via this business for the last year and as an agent we couldn’t have asked for more. I have to especially mention Mollie Musty who is an exemplary professional, she always communicates well and is so supportive especially when we had issues or questions. She was able to balance the tenants side as well as the landlords. I would have no issue recommending this business due to the staff professionalism and friendly nature with another special mention to Mollie .

Andrew · 27 March 2026

★★★★★ 5/5

Trustpilot

house move

We sold our home using the Stoke Gifford, Bristol Branch, Cant pretend it wasn't the most stressful experience of my life, but the team were amazing so patient - My husband and I called ALOT for reassurance and updates , we were never made to feel it was too much even though I'm sure at times it was ! Massive shout out to Justin, when things started to go wrong with the chain he stepped in and was nothing short of amazing, we are convinced without his work it wouldn't of happened and we would not now be in our dream home - THANK YOU.

Gillian · 10 September 2026

★★★★★ 5/5

Google

We can’t thank Mollie enough for all of her help in finding us our new home. After a month of searching and feeling quite stuck, she went above and beyond to help us secure a place that was the perfect fit. From the very start she was warm, approachable, and genuinely listened to what we needed, which made the whole process feel so much easier and less stressful. Her communication was excellent, she kept us updated every step of the way, and it really felt like she cared about making sure we were happy. We had such a good connection with her and are extremely grateful for the time and effort she put into helping us. Highly recommend, thank you again!

Leona · 17 September 2025

★★★★★ 5/5

Google

I recently rented a flat with the help of Mollie, and she made the whole process smooth and stress-free. She was incredibly patient, friendly, and always happy to answer my questions, no matter how small. Communication was quick and clear throughout, and she went out of her way to make sure everything was sorted before move-in. I couldn’t have asked for a better experience and would definitely recommend Mollie to anyone looking to rent.

Tallulah · 4 November 2025

★★★★★ 1/5

Trustpilot

I went to Allan&Harris on Albany Road

I went to Allan&Harris on Albany Road, during my visit, Liam Tresilian made some racial comments to me that he clearly thought were humorous. He was laughing while delivering his inappropriate remarks, seemingly oblivious to the discomfort he caused. Instead of fostering a welcoming atmosphere, his comments only served to highlight the insensitivity that can sometimes be present in social interactions. This experience left me feeling deeply ashamed and very uncomfortable, as I couldn't help but question why such remarks were deemed acceptable in any context. It was disheartening to encounter such ignorance, especially in a setting where I expected to feel safe and respected. I believe that everyone deserves to be treated with dignity and kindness, and it was disappointing to witness such a lack of awareness regarding the impact of words.

David · 26 March 2026

★★★★★ 5/5

Google

Managed to find an a great shared room through Mollie Musty, she was absolutely brilliant and really helpful and friendly throughout the entire process. It made my move really simple and painless in a time where I needed things to move quickly. Can't recommend Mollie enough to help you find your new home.

Jamesy · 17 January 2026

★★★★★ 5/5

Google

Allen and Harris is a brilliant letting agent. Mollie Musty is a star, she is highly professional, friendly, and very helpful throughout the process. She communicated clearly, responded quickly to queries, and made everything run smoothly. Overall, it was a positive and stress-free experience.

Temitope · 17 February 2026

★★★★★ 5/5

Google

We had a great experience renting through Allen and Harris. Mollie was really helpful - she arranged a viewing for us at short notice and was always clear and quick to answer any questions. When she was away, the rest of the team kept things moving smoothly too. Overall, really positive and easy.

Nico · 17 November 2025

★★★★★ 1/5

Google

The Estate Agent I bought the property with was much more helpful than Allen&Harris at Stoke Gifford who acted for my sale. Allan & Harris are not proactive and do not pursue sales after they have found a buyer. They don't keep other parties informed and are bad at communicating with other agents and lawyers. I would not recommend this agent to my worst enemy. I have moved many times and have never encountered such a dishonest and deceptive agency. Not only do they lie, but when found out, they lie even more to cover their tracks. They will not take any responsibility and they will blame each other in the office. They used to be very good many years ago when Jonathan Siggins was there. It's not the same anymore. Avoid at all costs. Reply to Lucy at Customers Relation: I have emailed you on two occasions and no-one bothered to get back to me. So please stop trying to show that you care. Any further complaint are better addressed to an outside organization to avoid conflict of interest.

Complete · 11 November 2024

★★★★★ 1/5

Google

The Estate Agent I bought the property with was much more helpful than Allen&Harris at Stoke Gifford who acted for my sale. Allan & Harris are not proactive and do not pursue sales after they have found a buyer. They don't keep other parties informed and are bad at communicating with other agents and lawyers. I would not recommend this agent to my worst enemy. I have moved many times and have never encountered such a dishonest and deceptive agency. Not only do they lie, but when found out, they lie even more to cover their tracks. They will not take any responsibility and they will blame each other in the office. They used to be very good many years ago when Jonathan Siggins was there. It's not the same anymore. Avoid at all costs. Reply to Lucy at Customers Relation: I have emailed you on two occasions and no-one bothered to get back to me. So please stop trying to show that you care. Any further complaint are better addressed to an outside organization to avoid conflict of interest.

Connie · 28 October 2024

★★★★★ 5/5

Google

I would like to highly commend Bethan for her exceptional service. As a South Korean national renting a house in the UK for the first time, I wasn't familiar with the rental process here. Thanks to Bethan’s kind and detailed guidance, I was able to secure the home I wanted without any issues. There were several challenges regarding the rental period, setting up a UK bank account, sharing code, moving date, and more. I am amazed at how efficiently she resolved these issues and guided me through everything. All the staff at the office were incredibly friendly, and I would definitely recommend Allen and Harris Estate Agents in Stoke Gifford to my friends.

Manjin · 12 October 2024

★★★★★ 5/5

Google

Thank you Molly. You have been so helpful dealing with my mum and her flat tenancy. It has been a quick and efficient process and you have been very friendly, helpful and easy to deal with. Jackie Padgett

Jackie · 17 January 2026

★★★★★ 5/5

Google

So we were greeted my Mollie who works at Allen and Harris, just wanted to say how amazing she has been for us!, she has been incredible and I’m not just saying that but she has been with us right to the very end and has gone the extra mile, we’re extremely appreciative for her help and care! From beginning to end I really hope she gets some sort of promotion! Because she 100% deserves it, so a just a massive THANK YOU! Mollie you have been amazing! I recommend to anyone the most helpful person ever! Bless you! X

Raj · 17 February 2026

★★★★★ 5/5

Google

Mollie was so amazingly lovely and helpful! We saw so many houses and dealt with so many estate agents and she was the best by far! She was so positive and informative and made us feel so accommodated! It makes such a difference during such a stressful time! - Daisy and Connor

Daz · 24 July 2025

★★★★★ 5/5

Google

Thank you Allen and Harris. We received our keys today and it was very nice experience. Special thanks to Mollie who made the process very simple and fast. Thank you so much Mollie

Lucy · 17 January 2026

★★★★★ 5/5

Google

My partner and I recently relocated to Bristol from the Channel Islands. Allen and Harris in Stoke Gifford was the first letting agent we visited while on a weeks holiday and we were warmly greeted by Tiffany and although it was her first day working for the branch, it was certainly not her first day in her career! She was extremely professional and knowledgeable and as luck would have it, a flat which suited our budget and criteria was about to come on the market in a few weeks. Tiffany stayed in constant communication with us, giving us updates on when we might be able to carry out an online viewing, as we still lived overseas. Which we found difficult with other estate agents while on our visit. Tiffany was accommodating to all of our needs! I honestly cannot recommend Allen and Harris enough for making our dream come true and Tiffany for working so hard to help us start a new life!

Karl · 14 June 2024

★★★★★ 5/5

Google

I had a really good experience with Allen and Harris on my search to rent. I was greeted at a property by Maisie Thwaites who was just absolutely amazing, she was so professional, friendly and kind. She was very in depth about the property and made it so smooth sailing, her communication is spot on, always responding, reaching out and always extremely helpful. Couldn’t recommend this agency and Maisie enough!!!!!

Abi · 27 March 2026

★★★★★ 5/5

Google

Mollie Musty has been absolutely superb. She has been ready to go above and beyond. She has brought to us solutions to every issue we'v encountered and has been the perfect image of customer service. I can't recommend her enough.

AbdulRahman · 11 October 2025

★★★★★ 5/5

Google

Thank you Bethan for organising this rubbish to be removed! It was such an eye sore and at one point I thought I might have to go to the tip myself!! Bethan dealt with the issue really quickly and was super friendly. A massive thank you again Bethan, and to the landlord and rubbish removal person ( I know they moved extra rubbish too!) Look the difference! Much appreciated Margriet ☺️

Joy · 12 September 2024

★★★★★ 4/5

Google

Unfortunately our last tenant caused alot of damage to our property. The member of staff who supposedly carried out the vetting has now left. Thankfully that is the last bit of negativity as since then everyone has been keen and professional. I have to mention in person Mark Hinton who has been pursuing our ex tenants to get our deposit back. It may have taken 4 months but his diligence and tenacity has finally got us back what we deserved, so thank you.

Jeremy · 17 December 2025

★★★★★ 4/5

Trustpilot

Had an excellent time moving in with…

Had an excellent time moving in with Allen and Harris. Aaron was particularly helpful with setting things up! A couple details could have been clearer but otherwise a fantastic experience.

Daniel · 27 August 2026

★★★★★ 5/5

Google

Mollie was very helpfull and she was amazing in what she did. I am verymuch thankfull to Mollie. Thank you Allen and Harris

Jins · 17 January 2026

★★★★★ 5/5

Google

Fast, friendly and professional service. A big thanks to Molly for all her help.

Mike · 27 March 2026

★★★★★ 1/5

Trustpilot

The worst letting agent ever

The worst letting agent ever. They cannot manage your property and are very rude and provide the worst customer service ever. Being with this letting agent has been a nightmare, instead of helping landlords the so called letting manager Tiffany was very rude and explains she’s not a mind reader. She would never answer calls, disregard emails and also accidentally replies to a chain of emails to her colleague but includes us to say how we are ridiculous. Tiffany is so unprofessional and the service provided was appalling. We will never be using this letting agent and recommend not to use unless you want your house to be destroyed and not to have any support from the lettings agent you put your trust in to manage and maintain your property and to have the most appalling service. Stay clear and actually get your moneys worth with another agent.

Fahima · 26 April 2025