Allen & Harris Stoke Gifford reviews

★★★★★ 3/5

Google

I used the tenant finding service from Stoke Gifford letting office in Bristol. The tenants viewings were arranged efficiently. In the process, the letting agent uses numerous companies’ names for operations, which are confusing and difficult to understand why. Currently the company still holds the tenant’s deposit for over two weeks without transferring it to the deposit protection service as the manager initially promised. When asked about the deposit, the manager said he will chase with their accounting department about the issue. After a week has passed and I received the warning from DPS they have not done the transfer. I get no reply with phone calls and emails. It is a bit worrying.

Jun · 12 November 2020

★★★★★ 1/5

Trustpilot

STOKE GIFFORD AVOID LANDLORDS

STOKE GIFFORD AVOID LANDLORDS 0 stars! AVOID AVOID AVOID Only Used them for a year and I can’t stress enough avoid these like the plague! Please do not use them it’s been a experience from hell from start to finish Paying for full management then having to manage them no call backs, dodgy contractors being sent to the property quoting up to £15,000 in repairs after sending out two local contractors to inspect the same quote no work even required , asked for check ups of every two months received 2 check ups in 12months, tenants ended up ruining the house but was never picked up as never inspected Accounts unreachable when query’s are made on invoices. Turn over of staff is crazy! Just as you start a complaints procedure with one member of staff or manager they leave then you need to start all over again with some one untrained in the company and just as you start getting some where they leave! After taking the management out with a branch less than 2 minutes around the corner it all then gets fobbed off to some one two hours away sequence Nearly £5,000 taken over the year and not worth 50p for what they have done !Allen and Harris Stoke gifford will be taking up legal proceedings as don’t feel it’s fair !

Jason · 3 April 2024

★★★★★ 1/5

Trustpilot

Avoid company bit of a joke

Seen property of cash,prepared to make offer on receipt of home report failed to send report at 10am called 11.20 had not received as had solicitor and cash in place.failed to communicate.called back 4.30 and told house was sold only explanation was the person dealing with home reports had a dilemma.a bit of a vague company and not even a return call apologising for their actions.let down both seller and purchaser in this case.broadholm street property

Brian · 13 June 2024

★★★★★ 5/5

Google

What an amazing Estate Agent....service way above and beyond the call of duty....A homeless person broke into our house after exchange and before completion...Horrendous... but Kate and the team were absolutely amazing, interfacing with locksmith, cleaners, police and solicitors, reading meters etc etc. Unbelievably efficient and they just couldn't do enough for us! Thank you from the bottom of our hearts! C&E x

Craig · 12 November 2020

★★★★★ 1/5

Google

Horrible Sales team. Called today (24-Sep-2024 3pm) to arrange a viewing of a property in Charlton Hayes. The lady on the call was ridiculously rude and hung the call. Will never go with Allen and Harris.

Diwa · 12 October 2024

★★★★★ 5/5

Trustpilot

Excellent experience ,staff liz ,Leanne…gd team work guys

Excellent experience ,staff liz ,Leanne and Peter plus many more ! Kept regular contact to keep me updated with information of viewings ,feedback on house ,answered questions professionally, giving me options as I was feeling unsure at this difficult time ! Then smashed it with a fab offer ! Which has helped me amazingly financially! Highly recommend team 🙏 x

Suzanne · 2 February 2025

★★★★★ 5/5

Trustpilot

I have been helping my son find a…

I have been helping my son find a property in the Stoke Gifford area and have met with many agents. I am so impressed with the experience I have had with Kelly at Allen & Harris her expertise is immense. Polite/ approachable and very helpful. Definitely recommend 100%

Jane · 19 June 2025

★★★★★ 1/5

Trustpilot

Unreliable and untrustworthy.

Unreliable and untrustworthy.This company has been a source of frustration for ourselves and our landlord.We had viewings deceptively organised behind our backs while living in the property, under the guise of agents being allowed to take photos.We also confirmed our deposit return with our landlord and agent and then received no deposit or response for over two weeks.My wife was told today after getting in touch it was not there responsibility, until we provided screenshots of the same agent who lied to us previously explaining he would communicate with the landlord and get back to us then failed to do so.Completely inconsistent, incredibly stressful, unprofessional and no accountability. I would advise caution before working with or renting through this company.

Sammy · 21 February 2024

★★★★★ 1/5

Trustpilot

AVOID at all costs

Absolutely shocking service from Senior Letting Negotiator and team, incompetent and useless.

Kimberly · 15 January 2025

★★★★★ 5/5

Trustpilot

I have rented through Allen and Harris…

I have rented through Allen and Harris for a while now and I must say I am very impressed with the service I'm provided when reporting issues. Ash had been very efficient, very personable yet professional. Ash offers solutions and support throughout our email conversations along with regular updates when needed. Keep up this fab work. x

My · 21 February 2025

★★★★★ 5/5

Trustpilot

Best estate agents

We had a really good experience with Allen and Harris team, we are based up north and getting viewings on a Saturday was always a difficult thing for us , but this team never let us down , always accommodated us and were very courteous namely John and Alex who helped us out . Big yes to go with them!!Regards Zubair

Zubair · 14 October 2020

★★★★★ 5/5

Trustpilot

Great helpful team

Great helpful team! They did a really great job and provided the best service for me and my mother. We had a thousand questions, and found a thousand and one answers.

Nikita · 20 November 2025

★★★★★ 1/5

Trustpilot

We asked them if the property had any…

We asked them if the property had any structural issues, and even though they knew it had, they told us the opposite. We found out later when the property information form came through. So they basically breached their legal duty. So I incurred costs and survey fees, which I am now trying to reclaim back from them, but they even make this difficult. Shameful estate agent, the kind that reaffirm everyone's opinion of estate agents.

J8 · 22 April 2024

★★★★★ 5/5

Google

My experience with Allen and Harris is a splendid one! Tiffany handled our letting and I admire her professionalism. She kept in constant communication and responds promptly. I will definitely recommend Allen and Harris......... 👍 …

Omowunmi · 14 July 2024

★★★★★ 1/5

Google

Very rude, unprofessional and disrespectful team. We booked a mortgage service before the house viewing. Josh found we got a relatively low income, therefore, a small amount of mortgage can be borrowed, he thought we can not afford to buy the property we booked for the house viewing then he cancelled our house viewing without our consent or any kind of notice. We went to the address of the house viewing at the agreed time, but no agent showed up, we called back Johnathan who is supposed to be the one at the house viewing with us and we were informed the viewing is cancelled as his colleague Josh told him we can not afford the property. How about if we have savings or if our family can provide us with a source of money? The team were unprofessional to cancel the house viewing without the client's consent. They did not apologise for the cancellation or options to book us another viewing when we called back but kept saying we can not afford the house. How rude!

Au · 12 November 2023

★★★★★ 1/5

Trustpilot

Spoke with Laura to ask for a home…

Spoke with Laura to ask for a home report which I have still not received. I think she really hates her job because every-time I’ve called and she’s answered the phone she sounds like she would rather not be there. I have actually changed my mind about even buying a house form Allen and Harris because if you let someone like that answer the phone with no motivation to help your customers then I can only imagine the service you must provide. My brother has called to enquire about another property and the same Laura answered the phone and he has also changed his mind about getting a property. So congratulations yous have lost out on 2 potential deals. Staff should not be hired if they don’t like their job.

Ruby · 20 September 2023

★★★★★ 1/5

Trustpilot

Saw a property yesterday in Broomlands…

Saw a property yesterday in Broomlands st paisley, agent who showed up was the most unprofessional person I have delt with. She wouldn't even come through the property with us. Claimed there was a "smell" inside. Wasn't sure how long property was on the market. Didn't give us a business card or information about property. She didn't even shake my hand or say goodbye. I didn't realise estate agents got paid to stay outside the property. She (Lauren) is definitely not a very good representative for your business.

Cairyn · 23 August 2023

★★★★★ 5/5

Google

Excellent customer service by Mollie Musty.

BigErikTheRed · 10 July 2025

★★★★★ 5/5

Google

Jordan was friendly, approachable and very responsive and proactive throughout our flat renting process through Allen & Harris Estate Agents in Stoke Gifford.

M · 13 November 2019

★★★★★ 5/5

Trustpilot

Allan & Harris is great

Highly recommend Allan & Harris. The whole letting team is very professional. Both Harry and Kevin are very friendly, helpful and responsive. The whole process is very smooth.

MISS · 10 October 2023

★★★★★ 1/5

Trustpilot

Don't go ANYWHERE near this company

Currently trying to get back £11,000 despite my tenancy ending two weeks ago and ignoring all my requests for it to be returned. So stressful. SO unethical. I am furious with how I've been treated by this company.The worst renting experience I've ever had. My landlord is an abusive bully who mocks, insults and abuses me in emails with Allen & Harris copied in. She has been doing this for months. Allen & Harris seem to accept this behaviour and at no point have asked my landlord to speak to me politely, despite the fact that I flagged multiple times how much the bullying treatment was affecting me and mental health. Allen & Harris seem to view tenant bullying as acceptable. If you raise any issue about your tenancy, they like to remind you that they 'work for the landlord, not the tenant'. They are this brazen and this shameless. You really need to know your rights inside out when renting from these people as they will take advantage of you if they can. There's no human decency or ethics involved; it's all about money. I wouldn't recommend this company to anyone who is new to renting at all (tbf, I don't recommend them anyway).Personally, having been a landlord, I would never want my tenants to be mistreated and exploited and made unhappy on my behalf. I actually believe in being decent to people, not just extracting as much money as possible from them while subjecting them to misery.I terminated my tenancy early and I am still waiting for overpaid rent and my deposit back despite my tenancy ending two weeks ago. I've had to raise a dispute with the Tenancy Deposit Service as Allen & Harris refuse to return my deposit to me and are ignoring me and screening my calls. When I called them and got through, the moment I said who I was they went quiet. I could hear background noise but they simply decided not to converse with me! Utterly childish, unprofessional and appalling behaviour.Once these people have your funds, they DO NOT CARE. They will cause you as much stress as possible and they don't care about the impact on your mental health. The lack of engagement is staggering. Calls, emails, texts, all go ignored. They will push you to breaking point and then offer you a breadcrumb of communication. It is PATHETIC and the staff need to grow up. If they think they can treat people like this without consequence, they are wrong. The Property Ombudsman exists for a reason and I am making a formal complaint.This whole experience has been one of the most stressful, abusive and unpleasant I have ever had. I wish I had never ever picked up the phone to inquire about the property. The whole experience has been absolutely appalling. I truly can't believe how badly I've been treated. I am done with renting now. Allen & Harris have shown me just how exploitative, abusive and awful it can be. I'm fully done. Avoid.

Zoe · 13 June 2023

★★★★★ 5/5

Google

How do I give Chloe 10 stars? The team here are amazing thank you so much! Everyone I’ve dealt with has been so kind helpful and professional but a special thank you to Chloe you are a legend!

Bronwen · 12 November 2022

★★★★★ 5/5

Google

Our experience has been great with them. Tiffany helps us from the beginning and made us feel comfortable answering any questions. Amazing team and efficient communication.

Andrea · 13 August 2024

★★★★★ 2/5

Trustpilot

Very unprofessional

Very disappointed with my experience with this agent. Arranged to view a rental property in Farringdon. The first agent I spoke with over the phone was great, she was very helpful in arranging a date and time and follow up communication to confirm was spot on.On the day I dealt with a different agent who was very unprofessional. Firstly he was not there on time. He eventually arrived 15min late as the next person was also arriving for their viewing, no apologies or explanation given. While I was waiting I called the office twice and was told each time that he should be there and they’d message him. As I was about to leave to attend another viewing in the area his car pulled up.As the agent was late, I had very little time to view the property. To make matters worse, the agent had clearly not properly arranged access to the property for the viewing. The occupants were in, completely unaware that there would be viewings that day, and in the middle of packing their belongings ahead of their move. This meant that there was limited access to the flat, and it was difficult to judge it as a potential tenant.And once inside the property the agent seemed to be more of a shadow than anything useful. Nothing was said to try and showcase the good features of the property or about anything really. I asked a couple of questions and the occupants answered these rather than the agent. I also asked about the application process, the agent gave scant details and has not followed up with any useful information via email, text, phone call or business card as I have experienced through other ‘professional’ letting agencies.Before attending the viewing this was one of my favourite properties, and the property itself may be fine, but my brief experience with such an unprofessional person has tainted my view of this letting agent. It may be that this is a one off occurrence and maybe they do have other ‘professional’ staff, but this experience has put me off dealing with this company.To sum up: disorganised, unpunctual, poorly informed and completely unprofessional Avoid!!!

James · 21 March 2023