Every review we hold for the South Croydon office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotABSOLUTELY GORGEOUS ALL THE STAFF BUT…
ABSOLUTELY GORGEOUS ALL THE STAFF BUT SHAH HYDER WAS THE KEY FOR MY FREEDOM ....I COULDN T WAIT MONTHS AFTER MONTHS FOR THE REAL ESTATE AGENTS TO PLACE THE PROPERTY ON OPEN MARKET SO THIS WAS THE ONLY OPTION AVAILABLE BUT WITHOUT ANY DOUBT THE BEST OPTION AND THE MOST PROFESSIONAL ONE THAT I COULD FIND ON THE MARKET !! THANK YOU SO MUCH !
Pen · 29 July 2022
Agent replied · 15 June 2024
Dear Pen, Thankyou so much for your review of Spring and the service you received. We are delighted that we were able to help you get the property freedom you needed, with Shah providing you with an efficient and professional service. The whole team at Spring, wish you all the best for the future.
★★★★★ 5/5
TrustpilotGreat communication and availability
I have been dealing with Shah, who has been keeping me updated with the process and is always quick to respond with any questions and queries relating to our part exchange.
Michael · 31 October 2024
Agent replied · 24 December 2024
Great to hear Shah has been keeping you updated on your part-exchange journey so far, thanks for taking the time to leave a review Michael and we look forward to helping you make your onward move in the very near future.
★★★★★ 4/5
TrustpilotHassle free,did exactly what they said…
Hassle free,did exactly what they said they would
Clare · 22 May 2026
★★★★★ 5/5
TrustpilotProfessional, Helpful, Supportive!
Professional, helpful and friendly! Committed to getting it right for all parties and in a reasonable time too. The team are always there at the drop of an email or call to get more info on something. A great team and I'm happy that I work for a company who has brought NTP in on a partnership it has made a great difference in our results for this year! Keep up the good work guys!
G · 19 October 2020
Agent replied · 15 June 2024
Dear G Scott,Many thanks for your kind and positive feedback.We strive t o deliver solutions tailored around customer's individual circumstances and be prompt and professional in our responses to their queries, all throughout their journey with us. Team is delighted to hear your encouraging feedback and remain committed to deliver excellent customer experience.Best regards
★★★★★ 4/5
TrustpilotSpringmove did exactly what they said…
Springmove did exactly what they said they would in the timeframe agreed. The only suggestion I have to improve the service is to communicate more during the process as although everything went through smoothly I would have preferred to know that things were progressing and where we were up to in the process.
Kevin · 18 August 2023
Agent replied · 15 June 2024
Dear Kevin, thank you for the review of the experience you had with Spring. We always aim to provide an excellent customer experience and are continually looking for ways to build on & improve the service we deliver. We are reviewing our customer contact along all stages of the property buying process, increasing the updates we provide customers on the progress of their sale. Kind regards The Spring Team
★★★★★ 4/5
TrustpilotHassle-free Retirement Flat Sale.
Unable to sell my late mother's retirement flat and struggling with the associated service charges and council tax, I made the decision to appoint a company to take it off my hands. It was with some trepidation that I entered into the 'we buy any home' process as it doesn't get a good press. However, everyone I dealt with at NPT was efficient, straightforward and fair, even through the difficult height of the coronavirus lockdown.
Mrs · 16 September 2020
Agent replied · 15 June 2024
Dear Mrs Jeffries,Thank you very much for your kind praise and feedback. The sector in which we operate do have perception challenges. We follow a strict code of conduct both voluntarily, and as members of The Property Ombudsman, and treat our customers fairly.We pride in providing efficient and professional service to our customers and have aimed to ensure the same through the Coronavirus pandemic. It has been an absolute pleasure to work with you. Many thanks again and Best regards
★★★★★ 5/5
TrustpilotSpringmove have been a pleasure to work with…
Springmove have been a pleasure to work with from start to finish. Communication was spot on and they handled all enquiries promptly which led to swift and smooth transaction. Very much hope to work with you both again Michael and Amanda-Jayne.
Mel · 9 April 2024
Agent replied · 15 June 2024
Dear Mel Thank you for taking the time to review your experience with Spring. The Spring Team look forward to working with you again
★★★★★ 5/5
TrustpilotThe service was fast and no messing…
The service was fast and no messing about! Rebecca was on the ball at all times. Highly recommend
Deana · 2 February 2022
Agent replied · 15 June 2024
Hi Deana, Thank you for your kind feedback. At Spring we strive to deliver the best possible customer experience with absolute transparency and speed. We are delighted that you found Rebeca to be attentive and on the ball. This is an experience which matches our values.Best Regards,
★★★★★ 5/5
TrustpilotThe easy way out!
This system helped me to move just before the first lockdown to a Retirement Village. If I had tried to sell my property on my own I would still be looking for a buyer and feel sure that I would no longer have the energy to do so! I made a wise decision a year ago and am grateful to Spring for doing all the hard work for me.
Rosemary · 12 March 2021
Agent replied · 15 June 2024
Dear Rosemary,Many thanks for your kind feedback. We at Spring strive to deliver an easy home selling experience, tailored around each customer’s requirements. We are absolutely delighted that you found our service to be quick, simple and stress-free. Best regards,
★★★★★ 5/5
TrustpilotAmanda-Jayne and Michael have been a…
Amanda-Jayne and Michael have been a pleasure to deal with, Spring have a very easy platform which allows seamless communication and has resorted in a quick and stress free completion for all parties involved. I would certainly recommend them and hope to work with them again in future.
Tom · 21 March 2025
★★★★★ 5/5
Trustpilotgreat service and lovely people to work…
great service and lovely people to work with Amanda-Jayne Miller has been a superstar!
Toni · 31 March 2022
Agent replied · 15 June 2024
Dear Toni,Thankyou for your kind feedback about Spring, the service you receive and your dealings with Amanda - Jayne.Kind regards
★★★★★ 4/5
TrustpilotThey helped us achieve our goal
They helped us achieve our goal. We were not rushed or pressurised. They allowed us to move with two weeks grace after completion, this allowed us to decorate and make good our new house, this has been extremely helpful. All the staff we spoke to were very helpful. We would recommend spring move.
MR · 19 January 2023
Agent replied · 15 June 2024
Dear Mr Koester, we are delighted that you found the service you received helpful. Spring strive to make the process of selling your home efficient and stress free. The whole team wish you all the best for the future.
★★★★★ 5/5
TrustpilotShah is always efficient and responds…
Shah is always efficient and responds to our enquires diligently
Suzie · 9 June 2022
Agent replied · 15 June 2024
Dear Suzie, Thankyou for your review! Shah is a great asset to Spring and we are pleased you are happy with the service he provides!Kind regards
★★★★★ 1/5
TrustpilotDo not be fooled by their initial offer…
Do not be fooled by their initial offer to purchase your home, or their online calculator, after they get 2 estate agents to value your home, valuation reports they do not show you, their so called in house underwriters then drop their offer 1 week later by at least another £60,000.00. One of the biggest rip-off companies in the property purchasing industry.
William · 24 October 2021
Agent replied · 15 June 2024
Dear Mr MorrisThank you for your feedback.Our Spring core values aim to deliver the best possible customer experience offering total transparency at every stage of the homebuying journey, including sharing all valuations. We apologise that you feel we have not met those core values on this occasion. We can see from our records, we had not yet booked any Estate Agent valuations for your property, and from requesting an initial offer on the 20th October, to us presenting an indicative offer on the 22nd October, no price reductions had been made. Thank you for bringing this to our attention and to look into your experience further, Lauren Harding, Head of Spring Customer Experience, will personally investigate this matter for you and will be in contact shortly.Best Regards,
★★★★★ 5/5
TrustpilotA professionally handled process
I approached Spring with a request to help me sell my property. Their offer was clearly presented and explained. My property adviser and the underwriter handled the process courteously and promptly. In the end I had to decline the offer, but that is no reflection on the quality of the process leading it being formulated.
Peter · 16 August 2022
Agent replied · 15 June 2024
Dear Peter,Thankyou so much for your review. We understand that a Spring offer doesn't suit everyone's needs, however we really appreciate your feedback on the positive experience you had with our Property Advisors and Underwriters. If your situation changes and you would like us to review your offer, please do not hesitate to contact us. The whole team at Spring, wish you all the best for the future.
★★★★★ 5/5
TrustpilotExcellent Service!
Springmove have been a pleasure to work with, always top notch communication, customer service and a positive result by the end of it :) Highly recommended, and we look forward to working with you again!Shaw's & Company
Mr · 17 January 2024
Agent replied · 15 June 2024
Dear Mr Shaw Many thanks for reviewing your experience, we look forward to working with you again in the future The Spring Team
★★★★★ 4/5
TrustpilotNot as I'd hoped but pretty good.
I'm still waiting the end result of money after sale of my former property.4 stars because Spring took away the hassle of a private sale but I felt I had to make a lot of the running by asking questions rather than being regularly informed.The final handover of keys was not well organised.
Miss · 12 October 2022
Agent replied · 15 June 2024
Dear Marilyn, thankyou for your review of the experience you had when selling your home to Spring. We are glad that we were able to offer you a hassle free solution. I am aware that there was some miscommunication with the Estate Agent which we appreciate was frustrating, we apologise for any inconvenience caused. You received your sale proceeds upon exchange, and any Spring Price Promise payment will be paid to you when the property is subsequently sold on.The whole team at Spring, wish you all the best for the future.
★★★★★ 5/5
TrustpilotSpeedy service
Speedy service, valuations and offer within 10 days start to finish. Kept updated. The journey was everything the company say it will be, effortless and stress free.
Belinda · 5 July 2024
Agent replied · 23 August 2024
Belinda Thank you for the review The Spring Team
★★★★★ 5/5
TrustpilotSpring and move
Well it was so simple we had to enquire whether anything was happening and of course it was and we are about to exchange contracts less than four weeks after we decided to use Spring. We decided to move in mid November and should complete before Christmas. Well done Spring
John · 14 December 2022
Agent replied · 15 June 2024
Thankyou so much for your review of your experience with Spring. The whole team here at Spring, wish you all the best in your new home for Christmas!
★★★★★ 5/5
TrustpilotFive Star Service
During my various contacts with Shah over the past few days I always felt that, aswell as being friendly, he was thoroughly professional. Any queries were answered in a very clear way.
Ian · 28 March 2024
Agent replied · 15 June 2024
Dear Ian Thank you for taking the time to review your experience with Spring. We are glad it was helpful and wish you well in your future house move.The Spring Team
★★★★★ 5/5
TrustpilotOpening stages - good experience so far
We are just at the opening stages of our negotiations but all I can say is that so far the process has been a smooth experience. The agent was very courteous and understanding of my current position in the house selling process. I await the next stage to see what the offer is.
Sara · 1 August 2022
Agent replied · 15 June 2024
Dear Sarah, thankyou for your review. Our Property Advisors are friendly and courteous, who will always take the time to understand the customers needs ,to ensure we can provide an offer that can help them with there home selling journey!
★★★★★ 5/5
TrustpilotHelpful, informative initial conversation
The initial conversation was very helpful in explaining the basics about part-exchanging properties. Also the same day I received a follow up email with an attachment giving more detail. Valerie has a friendly, professional approach.
M · 11 January 2024
Agent replied · 15 June 2024
Thank you for taking the time to review your experience with Spring. We wish you well with your house move Kind regards The Spring Team
★★★★★ 4/5
TrustpilotI've no real complaints, jiust a few niggles.
Mostly the experience was slick and efficient but there have been occasions when I feel a little lost as I've had no feedback and i don't know what's happening. I have since writing this had a personal reply. This is all I need, actually. Assurance that Springmove are listening.
Pam · 16 December 2022
Agent replied · 15 June 2024
Dear Pam, thankyou for you review. I would be very interested to understand more about your experience and where you feel communication could be improved. We are continually looking to improve our service for our customers. Please contact me direct via hello@springmove.com. Many thanks, Lauren. Head of Customer Experience.
★★★★★ 5/5
TrustpilotAmanda and Rhys have been amazing
Amanda and Rhys have been amazing to work with, the have helped every step of the way. True 5 Star service
Jessica · 20 September 2024
Agent replied · 24 October 2024
Dear Jessica thank you for taking the time to review your experience with Spring
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
