Trusted Agent profile · Somerset
★★★★★
168 reviews across 3 platforms
My Future Living, First Floor, 2 Tangier Central, Castle Street, Taunton, Somerset, TA1 4AS
My Future Living's office in Somerset, at My Future Living, is rated 4.3 out of 5 across 168 reviews on three platforms, including 31 Google reviews rated 4.4.
Every review we hold for the Somerset office, from every platform, shown as written. First names only.
5/5
TrustpilotMoving to our new home was made so easy…
Moving to our new home was made so easy by Phoebe and Vicky. All went very smoothly with their help, and we are now happily putting our own touches to the flat, and hopefully it will be our forever home!Thank you so much!Stuart & Val
We are very pleased to hear that you are enjoying your new home - thank you for your review!
5/5
TrustpilotJust wonderful
My 87 year old mother moved into Homelyme House at the end of August. This happened just eight weeks after she had agreed that it would be a good idea to finally downsize. Everybody I was in contact with was absolutely fantastic organising the viewings for us and sorting out the necessary paperwork. I expected it to be an incredibly stressful time, but thanks to My Future Living, it was quite the opposite. The manager there is so helpful and making my Mum's and the rest of the family's life so much easier.
Thank you for your great review, it's great to hear your Mum is settling in well.
5/5
TrustpilotExcellent help and advice given
Very helpful in advise and help. Looking no forward to living here.the home manager also very nice and very helpful. Nothing too much trouble. A first class job
Thank you for taking the time to leave such a positive review. Wishing you every happiness in your new home, from all at My Future Living.
5/5
TrustpilotGood experience from start to finish.
From our application to moving in to our My Future Living home, we were given lots of help and advice along the way. It was a very easy process and a couple of electrical problems with lighting we had on moving in, were fixed very quickly. We are very happy in our forever home and would highly recommend My Future Living to all.
Thank you for your great review. We hope you settle in well!
5/5
TrustpilotI am waiting to hear and move into a…
I am waiting to hear and move into a new home by My Future Living, Received regular alerts what was available, Received a viewing the very next day, And informed without delay of the process, The lady on the emails is certainly organised on emails and telephone , And explains everything so you don’t get anxious 😟, Feel reassured everything will go smoothly with the move, And can relax knowing everything will be taken care off. I do recommend them highly. and specially the young lady on the telephone. Feel Comfortable with her service. Thank you all.
Thank you for your great review!
1/5
TrustpilotSHOWER FLOODING CUBICLE…
Having waited 3 months for a plumber to replace the defective shower, it was finally replaced by another plumber last Friday 16/6. I have no complaint about the excellent plumber or the shower, but the flow of water is too fierce for the tiny "whale" to cope with. Since last Friday I have been unable to have more than the briefest of washes before the shower cubicle FLOODS. At 82 and with a cardiac condition, I am forced to mop up the resultant water and cannot go on doing so. It is too risky. I emailed re this 3 days ago and it seems I have to mention the word "complaint" before anything is done. The latest response from your Maintenance assistant is a tepid reaction to an urgent matter. Now I am told the plumber has "availability" next Tuesday - another 5 days! Surely the overworked plumber could be allowed to re-schedule less urgent work and call sooner in view of my distress? I am at the doctor's next Tuesday so that day is unacceptable, anyway - something I had mentioned previously. As a former nurse, I am distressed to think that this is how you treat the elderly infirm.
Thank you for your feedback - Our team will be in contact with you to arrange a more suitable time for the contractor to attend. Kind regards MFL
2/5
TrustpilotWe rented a flat with damp
We rented a flat in a retirement community with this company. Suffered from damp and mold, old kitchen and drafty patio doors. Now moved out and they won't give us our deposit back. £842 a month, very expensive. Update, still no refund. Now we find our dinning table has been damaged by the damp in the flat. They want to charge £20 for a mark on the carpet. I want to charge £250 for a new table. Who will win. Not me that's for sure.
Thank you for your feedback Susan, I'm aware one of my colleagues has been in touch with you to resolve your deposit return- if you have any other issues please contact us at enquiries@myfutureliving.co.uk or call 01823 793420 Kind regards.
5/5
GoogleI love living here. I was given a chance when all seemed lost. All I can say is....thank you ❤️
Hello David, thank you so much for your review. We are delighted to hear that you are settled and enjoying your home and we wish you every happiness.
5/5
GoogleI absolutely love the place I’m in. The flat was spotless when I moved in and the transition was handled very smoothly by My Future Living team. Thank you 🤩 Smita Gupta …
Hello Smita, thank you for sharing your positive experience. It's lovely to hear that you have settled in well.
5/5
TrustpilotMy Future Living-for a safe, secure and sociable retirement
At every step of the process, from viewing my potential home to moving in, My Future Living have been exceptional; their staff are knowledgeable, professional and nothing is too much trouble. Having been recently widowed, the thought of looking for another home nearer to my family was something I did not relish. However, my fears came to nothing; I have now moved into my new home and I already feel settled. Thank you, My Future Living.
Thank you for your lovely review. We are happy to hear you are settling in well in your new home.
4/5
TrustpilotLack of communication between MFL departments and tenant prior to move in.
Whilst individual departments, i.e. tenancy and maintenance, are each very approachable and helpful, there is lack of communication between departments regarding appliances to either be left or removed from a property prior to tenant moving in. Decisions appear to be made without letting the tenant know. This adds considerable stress to the tenant if they are not informed prior to move in which appliance is to remain or removed. Subsequently it is the tenant who has to either dispose of their own appliance or end up having to order and wait for a new one.
5/5
GoogleFrom first viewing to move in day everyone was great.communication was good.probably the first no stress move I have ever had .thanks to everyone
Thank you so much for your review. We wish you happiness in your new home!
1/5
GoogleDon't allow your parents to rent from the questionably named My Future Living, unless you want that future to be one of penury and misery. They charge almost 15% p.a. rental yield, then when the tenants passes away they claim because of the type of tenancy the deceased should have given 1 month's notice of their death. Laughable....except it's not funny when your loved one has just died. AVOID like the proverbial plague.
We are sorry for your loss and are disappointed that you feel we did not deal with your situation sensitively. Rather than expecting the tenants estate to pay rental fees for the remaining tenancy length we have clauses allowing the tenant’s estate to serve a month notice in these circumstances. This allows time for family to settle their affairs and remove belongings and personal possessions from the property. We are not aware of any type of tenancy that ends automatically following the death of the tenant, in the same way utilities, council tax or a mortgage wouldn't simply stop. Please do contact us if you need anymore information or if we can help in any way.
5/5
GoogleThey were very understandings and helpful. When I wanted to move in they quickly and smoothly dealt with all the paperwork. Can't recommend them enough
Thank you so much for your review. We wish you happiness in your new home!
5/5
TrustpilotFrom very first contact with Alex…
From our very first contact with Alex and then with Samantha they made our journey run smooth with the first class service they provided . Very professional - polite and friendly we can't thank them enough for all the help they gave to us , a credit to their company. We would not hesitate in recommending My Future Living
It's great to hear your lovely review, I will pass this onto Alex and Samantha!
1/5
TrustpilotI reported damp areas in my bathroom on…
I reported damp areas in my bathroom on the 21st September, I was told it would be fixed the next week, the following week I was asked if I had been phoned. On Friday I emailed to say how long I have been waiting.I have just received this: Ref IS8954414Raised Tue, 27 September 2022 at 12:12Current status Job awarded, awaiting appointment dateThis was a week after I initialised the complaint- I also said that the job had to be done by the 14th October as I had a job from then until Christmas.
Thank you for your feedback. Although we aim to get repairs actioned quickly, we must prioritise works during busy periods and non-urgent repairs like this can take up to 30 working days to be resolved in line with our service levels. We will resolve this for you as quickly as we can, but as we mentioned in our correspondence last week, please let us know if it gets any worse in the meantime.
5/5
GoogleVery happy with our 1 bedroom flat. Lovely complex, very secure, friendly neighbours. All transactions were very easy to complete and great communication from MFL staff. Thoroughly recommend!
Hello Jan, we are delighted to hear how happy you are! Thank you for taking the time to leave a review.
3/5
TrustpilotWhere enticing mission statements and…
Where enticing mission statements and advertising meet the crude reality.
Hello Alex, thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet the expectations set by our mission and communications. At My Future Living, we take all feedback seriously and aim to ensure that our values are reflected not only in our messaging, but in the day-to-day experience of our residents. We would welcome the opportunity to better understand the specifics of your concerns so we can review them properly and address any issues where possible. Please feel free to contact our customer care team directly with further details, quoting this review, so we can look into the matter. Your feedback is important to us and helps us continue to improve the service we provide.
5/5
TrustpilotMFL were great to work with
MFL were great to work with. My brother was slightly daunted by this major life decision and while making us aware of a deadline, they were sympathetic to the time he needed. They provided all the information we needed and the paperwork was both clear and comprehensive. On the phone everyone was great. Oh and my brother is now settled in and happy with his decision!
Great to hear your brother is settled in, thank you for your lovely review!
5/5
TrustpilotKinmond Court
Having been looking for a place near to the town of Leamington Spa I found this little gem of a place at Kinmond Court which was perfect. The landlords completely redecorated the place and installed a new kitchen/cooker.They introduced me to the site manager Amanda who has been extremely helpful in helping me to settle in. The whole complex is wonderfully clean and very well managed and you can tell Amanda takes pride in what she does.A very happy tenant indeed!
What a fantastic review - It's great to hear you are settling in well and enjoying your new home
5/5
GoogleExcellent service from day 1
Thank you very much for your kind 5-star review. We’re delighted to hear you received excellent service from day one. Providing a comfortable and supportive experience for our residents is always our priority.
5/5
TrustpilotI HAD A DREAM TO MOVE TO THE COAST.....
I wanted to find a flat to rent on the Kent coast as a fresh start to 2022, but was unsure how to go about it, as this was my first move in nearly 30 years, but I wanted a complete change of scenery and to live in an area with a better quality of air. A friend of mine recommended "Housing Care", and, after I had found a flat for renting in Folkestone, I 'phoned My Future Living and Brigitte, a very friendly and helpful lady who is a trainee Lettings Agent, made a viewing appointment with the very nice and welcoming Development Manager, called Sharon, at Homevale House, in a delightful location, right on the seafront. Unfortunately, the very day I had been been given an appointment coincided with Storm Eunice! After having to again postpone my viewing appointment because of continuing travel disruption, I was finally able to attend my appointment on 22nd February when Sharon showed me around the flat which I was interested in, as well as the rest of the retirement home with its homely and relaxing atmosphere, including the residents' lounge, on-site laundry room, tea-making kitchen and a splendid view of the English Channel at the front of Homevale House and Sharon explained everything very well and I was "over the Moon" when I was advised a few days later that I had a good chance of being offered an Assured Shorthold Tenancy, after satisfactory reference checks and completing the necessary documentation. I am also very grateful to Louise, the Tenancy Administrator at My Future Living who has been very kind, efficient and helpful throughout. A few weeks later, I have become a tenant on the third floor of Homevale House, having a lovely view of Sandgate High Street and with a backdrop of the hills to the north, and I plan to have fully moved into my new abode by May 6th. Many thanks again to everyone for making my moving experience a great success.
Thank you for your lovely review, we do hope you are settling in well and enjoy living at Homevale
5/5
GoogleMy Future Living team made my moving experience first class from viewing to getting my keys. Thank you
Thank you so much for your review. We wish you happiness in your new home!
1/5
TrustpilotA duscriminatory hateful arrogant glorified aggressive pen button pusher enquiries lettings team member…
A young aggressive lettings team member after argument 2023 when i was refused rental due to saying prefer flat with bath as be easier than tiniest basic shower cubicle and discriminated against refused vieeing application 2023 and same flat in market weighton york saying not suited total disgraceful horrendous female employee im registering complaints against i have income of 26,000 year and age 60 impeccable character refs income background education no pets none smoker none drinker not bydecision makers but by customer services telephone enquiries agent inappropriate badly behaved unprofessional misconduct discrimination slandering my name character discriminating against my age disability due to her arrogance rudeness unprofessionalism refusing ro rent let me view cheap basic one bed flat in market weighton nr york 2023 and again same flat 2024 i have good credit history income 26,000 year respectable reputable professional single lady needing to rent home never having rented social council housing association like this one i bern refused to view apply for 2023 and 2024 before because of a rude arrogant nasty customer servive agent enquiries rentals with this company and finally realising these social housing association companies are horrendous appalling operators and employ some of the worst poor educated people to man the phones work in admin who cannot string a sentence together and discriminate are incredibly rude stupid inappropriate against older people and should be sacked immediately if cannot offer good customer service
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
My Future Living's Somerset office has 168 reviews across three platforms: 31 on Google, 1 on Facebook, 136 on Trustpilot.
My Future Living Somerset is rated 4.3 out of 5 across all 168 reviews, and 4.4 out of 5 on Google from 31 reviews.
My Future Living Somerset, My Future Living, First Floor, 2 Tangier Central, Castle Street, Taunton, Somerset, TA1 4AS.
