Every review we hold for the Somerset office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotNew home
What was an extremely emotionally challenging time, My Future Living came to our rescue. Dan Anderson was fantastic and Conor was great. The communication throughout was dealt with sensitivity, which put us at ease. They were patient and listened and helped us in securing our perfect home in our favourite neighbourhood. Dan was/is always available to answer our questions, provided guidance and negotiated on our behalf. We are so so grateful for their expertise professionalism and support and we can't recommend them highly enough.
P · 12 October 2025
Agent replied · 24 December 2025
Thank you so much for taking the time to share your experience. We are delighted that you have found your new home and the process was smooth for you with the help of the team.
We hope you continue to enjoy your new home for many years to come.
★★★★★ 5/5
TrustpilotKind and efficient
I found My future living to be very efficient and caring during our moving process. I especially want to thank Conor and Daniel who were most helpful, kind and patient.
David · 2 September 2026
Agent replied · 24 September 2026
Hello David,
Thank you for taking the time to leave a review for My Future Living. We are so pleased you have found the moving process to be efficient and thought through.
We wish you all the happiness in your new home.
★★★★★ 1/5
TrustpilotBad customer service
We have been tenants in one of their properties for 14 months and never missed a payment or asked for anything until 6 months ago when new parts where put.on the lift. The lift is on the other side of our bedroom wall and is being used up to 2am and starts being used about about 6am so we are averaging 4 hours sleep a night. This was reported and firstly the lift engineer came out and said there was nothing they could do as it was a old lift, the housing manager stood in the corridor outside our flat and said it wasn't that noisy but didn't come in flat.
Sharon · 17 August 2026
Agent replied · 24 September 2026
Hi Sharon,
Thank you for sharing your feedback. We’re sorry to hear how disruptive the lift noise feels from your home, and we understand how difficult disturbed sleep can be.
We do want to clarify that the lift and all associated machinery are owned, managed and maintained by FirstPort, the building’s freeholder and managing agent. Although this equipment is not under My Future Living’s control, we have still taken every reasonable step to support you.
Since you first raised your concerns, we have:
• arranged multiple inspections by FirstPort’s qualified lift engineers
• arranged visits from FirstPort’s Regional Property Manager
• obtained two independent quotations for potential soundproofing
• offered to arrange an independent third party inspection of your home
• asked for diary logs and Environmental Health input so we can escalate appropriately
All inspections to date have confirmed that the lift is operating normally and without excessive or unusual noise. Because the lift is not our asset, we cannot authorise structural works without independent evidence confirming that the lift is the source of noise nuisance.
Once we receive confirmation from Environmental Health or another independent authority, we will be able to review the next steps and work with FirstPort accordingly.
Once again, we do appreciate how distressing this situation is, and although the lift is not under our ownership or control, we remain committed to supporting you and helping to move this forward. If you would like us to arrange the independent inspection, please contact the Property Team., My Future Living
★★★★★ 1/5
GoogleI live in HOMELACE HOUSE, HONITON, DEVON where I rent a one bedroom flat from MY FUTURE LIVING.
Intruders have entered my property on several occasions in the last few months. I have evidence to support this.
The entries are unforced which means the only way intruders can enter my flat is by using a master key. I am in complete control of my own keys. My Future Living changed my lock but within two weeks the intruders had entered again which only emphasises the fact that they must have a master key and that My Future Living have a huge security issue.
Several times I have asked the managing director of My Future Living for a guarantee the intruders cannot enter my flat using a master key but they have refused to give me that guarantee which is very strange because if you read their advertised TENANCY GUIDE they proudly boast the following which are excerpts from it.
“Our aim at all times is to ensure our tenants
feel safe, secure and confident living in their
new home and enjoy all the flexibility and
freedom that comes with renting in retirement.”
AND
“Our customers’ welfare is our number
one priority; and their safety, security and
well-being are the most important aspect
of our business”.
In view of those excerpts I have to ask the managing director of My Future Living once again:
CAN YOU PLEASE GUARANTEE ME THAT INTRUDERS CANNOT ENTER MY FLAT USING A MASTER KEY.
It is simply a YES or NO.
I have to ask the managing director of My Future Living once again:
CAN YOU PLEASE GUARANTEE ME THAT INTRUDERS CANNOT ENTER MY FLAT USING A MASTER KEY.
It is simply a YES or NO.
Where is my simple YES or NO My Future Living.
Step up MFL, where is my guarantee.
What does that say about MFL if they cannot provide a YES answer. It surely must reflect some incompetence. Why can’t they guarantee my safety and security.
As far as I am concerned, those statements from their Tenancy Guide have not been adhered to.
FROM MY PERSONAL EXPERIENCE, I COULD NOT POSSIBLY RECOMMEND ANYBODY TO RENT FROM “MY FUTURE LIVING.” Why on earth do I need internal security cameras.
My system that detects illegal entry is excellent. During a recent visit to my flat by the MFL Managing Director and the
MFL Tenant Welfare Co-ordinator. The detection system was demonstrated to both of them
and they fully understood how it works and made no detrimental comments about it.
YOUR REPLY.
In your reply I notice that you mention cameras again. Cameras have nothing to do with the problem and are being used as smoke screen by My Future Living (MFL) to cover up their serious lack of control over their Master Keys. Why should I need cameras in the first place? It is because intruders are entering my flat.
If MFL are confident about the security of their Master Keys, why is it that they refuse to give an absolute and categoric guarantee that intruders cannot enter my flat using a master key. I rent my flat from MFL and therefore MFL are responsible for ALL KEYS that allow access into my flat regardless of where they are kept and if third parties hold them.
FOR THE MANAGING DIRECTOR OF MFL.
Once again I will ask the question. It only requires a YES or NO answer.
CAN YOU GUARANTEE ME , and all of your other residents for that matter, THAT INTRUDERS CANNOT, AT ANY TIME, ENTER MY FLAT USING MASTER KEYS?
There is something seriously wrong with MFL’s security if they cannot give a YES answer to that question. For a company that rents apartments to older people there surely can only be one answer.
WHERE IS MY HONEST GUARANTEE MFL. Is it because MFL do not have complete and utter control over their Master Keys.
If you cannot give that guarantee MFL, then a full explanation is required and it should be mentioned openly in your Tenancy Guide to make all customers aware.
David · 17 April 2025
Agent replied · 10 January 2025
Mr Gill,
My Future Living are a leaseholder at the development and at no point have been responsible for or held any master keys. This has been communicated on many many occasions. The offer to change to unsuited locks at MFL’s cost has been made to you, which to date you have refused. The offer of cameras was made to evidence that there were no intruders entering your property which you have refused twice.
Again, we state that we have tried very hard over the years you have lived at the development to respond to and manage your issues. We are willing to release you from your tenancy at your earliest convenience. We can guarantee that no intruders are entering your flat due to any failure by My Future Living. We have explained this to you on many occasions.
★★★★★ 5/5
GoogleMy Future Living is one of the best and most friendlist companies I have ever been with thay went beyond them salf,s to make our move to our new life in morecome very easy and trouble free big and kind thanks to Amy and Jennifer especially and we'll done to all the team thanks guys look forward to meany happy year in our new home kev 👍 …
Kevin · 11 July 2025
Agent replied · 9 September 2025
Hi Kevin, thanks for taking the time to leave a review. We pride ourselves on excellent customer service and will pass your comments on to Amy and Jennifer. It's great to hear how happy you are in your new home.
★★★★★ 5/5
TrustpilotOur perfect home!
There were a lot of checks before we could move in, the process was quite lengthy but the flat is perfect. We love it, no problems at all. Development Manager is lovely and really helpful and other residents are very friendly. The best move we could have made, thank you My Future Living.
May · 21 October 2025
Agent replied · 24 December 2025
Hello May, thank you so much for sharing your experience with us. We are delighted that you are settling well into your new home and wish you every happiness.
★★★★★ 1/5
TrustpilotMy parents rented from MFL.luckily…
My parents rented from MFL.luckily moved out before the ridiculous rent rise ..I looked recently and in 3 years the flat they rented had gone from 650 to 975 disgusting. The carpets were awful mom was scared to put up pictures as they expected her to make the walls right after . We left curtain in one room as awkward size window and they wanted to charge for leaving them so I asked for them back reply being they had disposed of them as they dont leave curtains picture of flat before we had clearly had curtains at the window ! Ripping off pensioners they should be ashamed of themselves .
Bernice · 15 April 2026
Agent replied · 1 June 2026
We are sorry to hear that your parents’ experience did not meet expectations.
At My Future Living, we are committed to providing well‑managed retirement properties, transparent processes, and a consistent standard of service for all residents. We take concerns relating to rent reviews, property condition, and end‑of‑tenancy procedures seriously, and we regret that this was not reflected in your family’s experience.
As we are unable to discuss individual tenancy matters publicly, we would welcome the opportunity to review this in more detail. If you are willing, please contact our team at enquirues@myfutureliving.co.uk so we can investigate the points you have raised and provide a full response.
My Future Living
★★★★★ 4/5
TrustpilotAlexandra and Daniel were very efficient
Alexandra and Daniel were very efficient and helpful regarding the tenancy process, which went very smoothly. There were some problems with the keys to the property and we had to get new keys cut but I don't believe that any of these issues were down to My Future Living; it seems that they were down to the local management of the property. It seems that this was exacerbated by the local property manager changing at that time.
Oliver · 14 September 2024
Agent replied · 23 October 2024
Thank you for your review!
★★★★★ 5/5
TrustpilotBeing Part of My Future Living.
The assistance we received from both Roo and Dee throughout the whole process from viewing to moving was excellent. They helped us through each step and made the whole experience stress free. The Manager of Restharrow, Bournemouth Dee was also excellent in her presentation of the flat and all the requirements and rules and made us feel so welcome from day 1. Best decision we have made in being a part of My Future Living. Can't thank everybody enough.
Richard · 29 July 2024
Agent replied · 23 October 2024
Thank you for your amazing review. I have passed this onto Roo & Dee.
★★★★★ 1/5
TrustpilotYearly rent increases are to much
What has gone wrong over time is that my future living which markets to older persons mostly of retirement age seems to think that the group of people have endless resource.since I moved into my little flat in 2022 I have had a rent increase every year. Just got my letter fo this year.and each year they say the same thing increased costs and my tenancy agreement allows them to increase the rent. We'll each year every businessn passes on their increased costs to the customer and unfortunately my income has not increased accordingly. Also the fact your contract allows something does not mean you have to every year enact hat clause.My future if i stay with my future living is likely to be extreme impoverishment maybe homelessness.
Nu · 1 February 2026
Agent replied · 1 June 2026
Thank you for taking the time to share your concerns. We’re very sorry to hear how worried you’re feeling about the impact of rent increases, and we understand that rising living costs can be especially challenging on a fixed or limited income.
Annual rent reviews are a standard practice and are outlined within the tenancy agreement. These reviews reflect increased costs associated with maintaining and managing our properties, and we aim to keep any increases as fair and reasonable as possible.
That said, we never want residents to feel unsupported. If you are experiencing financial hardship or are concerned about affordability, we strongly encourage you to contact our team directly. We’re always happy to discuss individual circumstances in confidence and explore what support or guidance may be available.
Your feedback is important to us, and we appreciate you raising these concerns.
★★★★★ 5/5
GoogleWe would like to thank Connor and Daniel for all there help to enable us to firstly view and then rent our flat and for keeping us updated on the progress of our application
Thanks
Clive & Julie Brewins
Clive · 17 November 2025
Agent replied · 25 December 2025
Hello Clive and Julie, thank you so much for your lovely review. Your comments will be passed on to Conor and Daniel. From all at My Future Living, we wish you every happiness in your new home!
★★★★★ 4/5
GoogleMade paperwork painless from day one. Complex is lovely, along with the apartment. Only fault we were not show anything on moving in ie where the laundry room was etc. Also the lady who recommended us never received her money. Also lifts in complex being used all the time early in the morning
Sharon · 20 May 2025
Agent replied · 17 April 2026
Thank you for your review! Please contact enquiries@myfutureliving.co.uk with any queries and we will be happy to help.
★★★★★ 1/5
TrustpilotCant get past their ridiculous referencing despite our income and credit rating being good..being
We have looked at a number of their properties. For one, we were told 'the directors' have decided on someone else. This was after two days. The next one we were surprised to recieve an email next day asking for a holding deposit. Then came requests for proofs, which is normal. Instead of just one with full details, they came drip-drip one at a time. After giving our notice where we now live, a day later an email said 'don't book your removal firm until you get a definite yes from us.'
Derek · 18 November 2025
Agent replied · 24 December 2025
Dear Derek Metson,
Thank you for taking the time to share your feedback. We’re sorry to hear that the application process felt frustrating, and we appreciate the opportunity to clarify what happened.
When you applied for one of our properties, the holding deposit request included full details of the documents required, including three months of itemised bank statements.
These requirements are set out in advance so applicants can make an informed decision before proceeding, and paying the holding deposit does not secure the tenancy, it begins the formal application and referencing process.
We understand that obtaining the statements proved difficult, and we did our best to guide you through the alternatives available. Unfortunately, without the required documentation, we were unable to complete the referencing checks needed to progress your application. You subsequently confirmed that you wished to withdraw.
We are sorry that this experience has caused you stress, particularly around your notice period, and we appreciate that moving home can be a challenging time. We always aim to be clear and consistent in our processes, which are in place to ensure fairness and compliance for all applicants.
If you would like to discuss this further or need clarification on any part of the process, we are happy to speak with you directly.
★★★★★ 5/5
TrustpilotMy Future Living has made my retirement dream a reality
I had been looking for residential accommodation during the early summer 2023. I found 2 rental properties offered by My Future Living. After an online enquiry, I was contacted by Alexandra Hyslop from the lettings department. Alexandra explained the procedure, arranged viewings of both properties. Once I decided which property I wanted to rent, the process towards occupying the property was taken up by Samantha Henderson from the tenancy department. Alexandra and Samantha were throughly professional, providing great customer service. Their attention to detail was superb. One of the great things about My Future Living, is that correspondence only happens when necessary. Emails or telephone calls only happen when something palatable can be discussed. You may wait for an update or a reply to your email. The response will not be one, that will just keep you satisfied or interested. It will be relevant to your query or application. I have been resident at my rental property now for almost 4 months. I have had a chance to report the odd issue, which was responded to promptly by the appropriate department. Other than that, there have no issues within my property. I am enjoying my stay and thank the staff at My Future Living for making my dream of comfortable retirement living, become a reality.
Terence · 3 January 2024
Agent replied · 16 June 2024
Good Afternoon, thank you for your lovely review, I have passed this onto the relevant team! It's great to hear you have settled in well.
★★★★★ 5/5
GoogleWe have had an excellent experience with My Future Living. Conor and Daniel were most helpful, and guided us every step of the way.
We are now enjoying life in our new home!.
Highly recommended.
Peter · 26 September 2025
Agent replied · 25 December 2025
Hello Peter, thank you so much for your comments. These have been passed on to Daniel and Conor. We wish you every happiness in your new home!
★★★★★ 5/5
GoogleThey literally came to my rescue....thank you Daniel and Conor. Bless you both.xx
Vivienne · 17 March 2026
Agent replied · 17 April 2026
Thank you so much, Vivienne. We’re delighted to hear that Daniel and Conor were able to support you when you needed it. At My Future Living, we’re committed to providing a safe, responsive and caring service, and your kind words mean a great deal to the team. Wishing you all the very best in your new home.
★★★★★ 5/5
TrustpilotA Good Move!
We were apprehensive about renting and moving to a retirement flat, but we needn’t have worried - My Future Living made the process very simple. Alex and Daniel were both extremely friendly, helpful and courteous and answered all our queries quickly and efficiently.When we moved into the flat we didn’t have any hot water, but after phoning My Future Living, an engineer arrived the next morning and sorted out the problem. The boiler is now working perfectly, but we’ve recently heard that because it’s over 20 years old, a new boiler is to be installed next week. We feel very reassured and impressed by the service which we have received.We’ve settled in well at Brampton Court in Chichester and are now looking forward to many happy years in our new home.Many thanks to everyone at My Future Living.Rosemary and Colin Priest
Anna · 26 April 2023
Agent replied · 16 June 2024
Many thanks Rosemary and Colin, we are delighted to hear that you are well settled and enjoying life at Brampton Court already.
★★★★★ 1/5
TrustpilotAbsolute shambles of a company
Absolute shambles of a company, my family member has had to live in a very damp apartment with a water leak for over 6 weeks and no heating or hot water and not even a toilet that can flush, 6 work men have been round on various occasions to assess the damage and the 7th one finally found the leak, a lot of new furniture was damaged by the mould it has caused and the heath of my family member has deteriorated quite drastically due to all of this damp and no heating conditions, it’s a true shambles of a company that is only interested in the money they get rather than the welfare of their residents, avoid if possible and you will not regret it,
Anonymous · 26 July 2025
Agent replied · 24 December 2025
Hello,
Thank you for taking the time to share your concerns. We are truly sorry to hear about your family member’s experience, and we deeply regret the distress and inconvenience caused.
This is not the standard of service we aim to provide. Please be assured that we take all reports of property issues very seriously.
We would welcome the opportunity to speak with you or your family member directly to resolve any outstanding issues and to see what further support we can offer. If you’re willing, please contact our office at maintenance@myfutureliving.co.uk or call on 01823 793 420, referencing this review so we can prioritise your concerns.
Once again, we sincerely apologise for the situation and will welcome the opportunity to rectify this as soon as possible. Please do note that as this is an anonymous review, we need you to get in touch in order for us to do this.
★★★★★ 5/5
TrustpilotGround floor flat
I moved in to a ground floor flat in Portsmouth in January 2025, Debbie the scheme manager at the time was very helpful and always with a smile on her face,she moved onto another property and Sharon came who is equally helpful and knowable. I am very happy in my flat and feel it's perfect for me. The neighbours are friendly and the area has good transport links to most amenities. No real complaints.Thank you .Shirley Grevett
Ms · 11 August 2025
Agent replied · 24 December 2025
Hello Shirley, thanks for sharing your feedback. We're delighted that you are happy in your new home!
★★★★★ 5/5
GoogleDelivers a high level of customer service. The one bedroom flat is a perfect size and the well designed kitchen is a pleasure to use. The other residents are friendly and the building manager keeps the block running smoothly and in excellent condition. The security of a long term rental where the feeling of being settled comes within a few days is easy to access through MFL and I am so pleased I made the move early enough to hopefully enjoy my lovely home for many to come.
Nicola · 26 April 2025
Agent replied · 17 April 2026
Thank you for your great review. It is lovely to hear you have settled into your new home well!
★★★★★ 5/5
TrustpilotFrinton Lodge
My Father has been living in Frinton Lodge for 7 years in a rented property very well maintained and a fabulous location. All repairs and any problems we had were efficiently and effectively dealt with and with just one phone call . There is a manager on site and I am sure the smooth and safe running of these flats are down to her presence . All the communal areas are always in tip top condition and the flats have a wonderful weekly program of events .
Jackie · 1 June 2022
Agent replied · 16 June 2024
Thank you for your lovely review.
★★★★★ 5/5
GoogleI’m very pleased with the property that I future living in. I mean at the moment I’ve only been here for a few weeks, but hopefully I will be here for the rest of my life. Very settled in my flat, but I haven’t met any of the other people live in here at the moment I need to get myself into a routine first. I’m trying to adapt to a new place in a wheelchair is difficult. but I’m sure I will get you Used to the situationand make friends very soon
Susan · 17 April 2025
Agent replied · 17 April 2026
Thank you so much for your review. We wish you happiness in your new home!
★★★★★ 5/5
TrustpilotWe are glad that we looked for a place…
We are glad that we looked for a place to retire to, at Future Living. We are loving it so far and think we will be very settled here in the future.The manager Sarah at Fulford Court is very obliging and will help with most things. In retrospect a two bedroomed apartment would have suited us better but the one we have is quite comfortable. Also we made a good choice in choosing Minehead everything we need is here.
Raymond · 18 May 2022
Agent replied · 16 June 2024
Thank you for your review - It's great to hear that you are enjoying living at Fulford Court.
★★★★★ 1/5
TrustpilotInvited to view a flat a very long…
Invited to view a flat a very long distance from home. Because of the distance had to stay overnight in a hotel with my dog.
Christopher · 1 August 2026
Agent replied · 24 September 2026
Thank you for taking the time to share your feedback, Christopher. We are genuinely sorry to hear that your experience left you feeling upset, especially after travelling such a long distance to view the property.
We would like to address your concerns and provide some clarity around the process.
Our independent living properties are often in high demand, and it is standard practice for us to continue viewings until an applicant has formally confirmed their interest and provided the basic information required for us to submit an application to the landlord. This is not intended to pressure anyone, but simply ensures fairness for all prospective tenants.
We understand that you were travelling and may not have had immediate access to your phone. The follow up questions you received are part of our normal referencing procedure and are required before we can progress an application. We are sorry if the timing of this communication felt abrupt or caused you distress, that was certainly not our intention.
We also want to reassure you that we value all customers equally, and we are very sorry that you felt disrespected. Our team aims to support older people in finding safe, comfortable homes, and we regret that your experience did not reflect the level of care we strive to provide.
We appreciate your feedback and will review our communication approach to ensure it remains clear, supportive, and sensitive to individual circumstances.
If you would like to discuss your experience further, we would be happy to speak with you directly.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
