Trusted Agent profile

Connells Somerset reviews

4.6

β˜…β˜…β˜…β˜…β˜… Excellent

260 reviews across 1 platform

53 High Street, Taunton, Somerset, TA1 3PR

Connells's Somerset office at 53 High Street is rated 4.6 out of 5 across 260 reviews on 1 platform, including 260 Google reviews rated 4.6.

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4.6 / 5

260

Reviews on Google

This office

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Somerset office, from every platform, shown as written. First names only.

5/5

Google

Very happy with the service provided by Connells, Anna and Daniel were both friendly and helpful whenever I needed to visit the branch and made the whole process easier and less stressful. Would recommend to friends and family.

T Β· 16 April 2025

Agent replied Β· 24 August 2024

Thank you for your 5* review and recommendation. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Relations.

5/5

Google

I found my first house with the help of Adam and the team. Thanks to them, the process was smooth and fast. I was kept in the loop with phone calls and emails whenever needed. Excellent job, guys!

Khaliq Β· 23 March 2025

Agent replied Β· 16 April 2026

Thank you for taking the time to share your experience and for your wonderful 5* review Khaliq! Kind regards, Lucy, Customer Relations.

5/5

Google

After a meeting with Al G., we felt confident about our capacity to purchase a property. He explained it well with us and find ways to avail the best mortgage in the market. He issued an AIP the next working day and guided us with the offer process. We met an independent broker and charged us Β£100 just to look at our capacity to barrow but refused to issue us an AIP. They said they will only issue it if deposit is ready and in the bank for three months. We hope he can help more people like us! Thanks Al!

M Β· 16 April 2025

Agent replied Β· 24 August 2024

Thank you for your wonderful review! We're thrilled to hear that Al G. was able to assist you so effectively and make the process smooth. We appreciate your kind words and hope to continue providing excellent service to clients like you. Best wishes, Lucy, Customer Relations.

5/5

Google

Adam and Ellie, both so kind and fantastic when helping us going through the move process! Easy phones, understanding emails and overall great team. After a not so great experience with our with agent of a previous property, Connells have shown how customer should be treated and looked after and we can fault their customer service. From the moment of putting in for a viewing to the communication through out, both fantastic! The whole Connells teams are great! But hats off to Ellie and Adam you two have been braking and a big thank you and we are loving our rental journey with you so far!

Kerie Β· 16 April 2025

Agent replied Β· 16 April 2026

Thank you for taking the time to leave us this tremendous 5* review Kerie. Kind regards, Lucy, Customer Relations.

5/5

Google

Anna was absolutely amazing through the whole process, so helpful xx

Sarah Β· 16 November 2025

Agent replied Β· 16 April 2026

Thank you so much for your kind words! We are thrilled that Anna provided you with exceptional service and we will be sure to pass along your praise. Best wishes, Lucy, Customer Feedback and Support Team

5/5

Google

Ellie was kind, really supportive by trying to adjust and fitting the appointment on a time that worked for us. Really recommend Connells, all the processes were smoothly and stress free.

Larissa Β· 16 April 2025

Agent replied Β· 8 November 2024

It’s really lovely to read another 5* review and recommendation Larissa. Your warm opinions are greatly appreciated. Many thanks, Lucy, Customer Relations.

5/5

Google

Highly recommend Cornell’s Estate Agents. They are great at what they do, very professional and friendly service, a big thank you to Ellie Jenkins for her amazing work!! Xx

Wiktoria Β· 16 April 2025

Agent replied Β· 8 December 2024

Thank you for your glowing 5* review and recommendation Wiktoria. Thank you for your supportive words which I have course passed onto the local team. Kind regards, Lucy, Customer Relations

5/5

Google

Dealt with Ollie & Ellie and they were both so helpful with the process of our move! Extremely happy with our experience with Connells! Thank you both!! πŸ™πŸΌ …

Katie Β· 16 April 2025

Agent replied Β· 16 April 2026

Many thanks Katie for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.

5/5

Google

Unbelievable experience! Adam and Ellie were both so helpful through our letting experience. Communication was great throughout, efficiency was unbelievable, knowledge was next level. Thanks for everything x

Ashton Β· 16 April 2025

Agent replied Β· 24 August 2024

Thank you for taking the time to leave us your 5* review Ashton! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.

5/5

Google

Shannon has helped me in buying my first home. From start to finish her support has been unmatched, I can count on her to get me any and all information I need (she is also very speedy). The help Shannon has given me made the whole process so much easier, she is an absolute credit to the company and I hope that she is recognised as such

Courtney Β· 16 July 2025

Agent replied Β· 16 April 2026

Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Feedback and Support Team.

5/5

Google

I can't speak highly enough about the letting team at Connells. We wouldn't dream of using anyone else. Adam and Ellie are so helpful and always at the end of the phone. If we have a query, Adam is always there so we can draw on his vast experience. He's helped us so much as we have added to our portfolio.

Lynne Β· 25 August 2023

Agent replied Β· 24 August 2024

Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.

5/5

Google

Ellie and Adam have been amazing throughout my letting journey, Ellie has been very supportive and helpful, always providing information and guidance for anything I needed, and nothing was too much trouble! Fab work and I’m so happy to have had them by my side through it all- thank you very much 😊 …

Laura Β· 27 January 2024

Agent replied Β· 24 August 2024

Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.

5/5

Google

I switched from another agent after only having 1 viewing in 5 months and being pressured to drop the asking price by Β£10,000. I felt well supported by Connells from the start and they secured a sale at close to the asking price within a month of switching. They were in regular contact throughout the lengthy and traumatic conveyancing process and liaised with the buyers to keep them on board. Thanks Connells

Kate Β· 16 April 2025

Agent replied Β· 10 January 2025

Hello Kate, thank you so much for your wonderful 5* review! We're thrilled to hear that you felt well supported and that we could secure a sale close to your asking price. Your kind words about our team's communication during the conveyancing process mean a lot to us. Best regards, Lucy, Customer Relations Team

5/5

Google

Thank you Adam and Ellie. A professional letting service with a personal touch. Looking forward to working with you again in the future.

Michele Β· 16 April 2025

Agent replied Β· 8 November 2024

It’s really lovely to read another 5* review Michele. Your warm opinions are greatly appreciated. Many thanks, Lucy, Customer Relations.

5/5

Google

Adam is professional,polite,hardworking,always available for help and goes out of the way to help

Akhtar Β· 16 July 2025

Agent replied Β· 16 April 2026

Thank you for your kind words, ! We are dedicated to providing excellent service to our customers, and we are thrilled to hear that you had a positive experience with our team <3 #happycustomers #proudbusinessowner Kind regards, Lucy Mawer, Customer Feedback and Support Team

5/5

Google

Very good service and made me move in in a very short time. Adam was a very good help. Highly recommended.

Khaled Β· 16 April 2025

Agent replied Β· 24 August 2024

Many thanks for your marvellous 5* review and recommendation Khaled. Best wishes, Lucy, Customer Relations.

1/5

Google

After looking to buying a house and start organising viewing, Connells are by far the worst estate agent in taunton to deal with. Constantly trying to upsell buyers their in house mortgage brokers, which they tried to hard sell on every interaction. Recently found out they’ve been investigated by panorama which did certainly not come as a shock.

Joe Β· 16 August 2025

Agent replied Β· 16 April 2026

We are deeply sorry for the negative experience you had with our company. We take all feedback seriously and we appreciate you bringing this to our attention. Please email me at EAComplaints@Connellsgroup.co.uk if you wish to discuss this further. Kind regards, Lucy, Customer Feedback and Support Team.

5/5

Google

Adam, on behalf of me and my parents (both of whom are also landlords with Connell’s) I just wanted to say thank you for all you do. Adam demonstrates unwavering professionalism, timeliness, and is kind, approachable and so incredibly helpful. From the three of us, thank you!

Helena Β· 16 November 2025

Agent replied Β· 16 April 2026

Thank you for your kind words! We truly appreciate your continued support and are thrilled to hear that you and your parents have had such positive experiences with Adam. Kind regards, Lucy, Customer Feedback and Support Team.

5/5

Google

Today I became a homeowner all thanks to Al who patiently walked me through the long road of buying a house. I was clueless to the entire process but with Al’s guidance and support it has been manageable and I couldn’t have done it without him. Thanks Al!

Arne Β· 16 October 2025

Agent replied Β· 16 April 2026

We are so glad that you had a positive home buying experience with Al! Our goal is to make the process as manageable and stress-free as possible, and it sounds like Al did just that. Congratulations on becoming a homeowner. Kind regards, Lucy, Customer Feedback and Support Team.

5/5

Google

Deciding to go with connells to sell our house was the best decision we made! The whole team throughout were so supportive, easy to communicate with and super attentive. Dominic was the main estate agent selling our house and from start to finish nothing was ever too much trouble. We had several issues as most people do, but he only ever had our best interests in mind and never pushed us to make any big decision or do anything that didn’t 100% suit us, even if that made the process slightly longer. We also used the solicitors connells recommended which I would definitely do again! Not only were they really helpful, having Dominic contacting them for us and getting constant updates or pushing them for answer when needed took all the stress away, from what usually is an extremely frustrating process! I’m sure a lot of questions I ask Dom were not in his job description but took it upon himself to always get us the answers we needed, even after the sale had gone through! Can’t recommend Dominic and the taunton team enough!

Sophie Β· 25 August 2023

5/5

Google

Ellie and Adam recently assisted in me, my partner and our daughter finding and renting a property. They were super helpful and made the process very quick and seamless. They were both lovely and friendly and I would recommend them to anyone, tenant or landlord. Thank you so much guys!

Christie Β· 16 August 2025

Agent replied Β· 16 April 2026

Thank you for the kind words! We are thrilled to have helped make your renting process quick and seamless. Our team takes pride in providing excellent customer service and we are happy to have you as part of our community. #HappyRenting #ExcellentService Kind regards, Lucy Mawer, Customer Feedback and Support Team

5/5

Google

Connells have been great from the start. Very thorough, able to answer all of our questions, and kept us well updated throughout the process. A special thanks to Adam for his enthusiasm, knowledge, and communication. A&L

Abi Β· 27 March 2024

Agent replied Β· 24 August 2024

Abi 1 thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.

5/5

Google

Ellie and Adam were very efficient, personable and helpful. Excellent communication, honest and up-front about processes. Very grateful to now be tenants in a property and place we LOVE. Thank you again - Dan & Zoe

Zoe Β· 26 February 2024

Agent replied Β· 24 August 2024

Thank you for the fantastic 5* review and I would like to wish you the very best for the future Zoe. Kind regards, Lucy, Customer Relations.

5/5

Google

I very rarely give 5 star reviews but I am compelled to do so as the whole Connells team meet this high standard. They provide a professional, kind, knowledgeable, and very friendly service in these challenging times for landlords. I look forward to working with them for years to come.

Steve Β· 25 May 2025

Agent replied Β· 16 April 2026

Thank you so much for your kind words and 5-star review! It's our pleasure to provide exceptional and friendly service to our clients, especially in these challenging times. We're grateful for your support and look forward to many more years of working together." #HappyClient #ProfessionalService 🌟🀝🏼 Kind regards, Lucy, Customer Relations.

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Connells's Google reviews

Questions about Connells Somerset

How many reviews does Connells Somerset have?

Connells's Somerset office has 260 reviews across 1 platform: 260 on Google.

What is Connells Somerset's rating?

Connells Somerset is rated 4.6 out of 5 across all 260 reviews, and 4.6 out of 5 on Google from 260 reviews.

Where is Connells's Somerset office?

Connells Somerset, 53 High Street, Taunton, Somerset, TA1 3PR.

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