Connells reviews

★★★★★ 5/5

Google

We recently moved into our new rented home through Connells, and we just want to say a huge thank you to everyone for their support throughout, especially Alice! She was absolutely fabulous: she kept us updated every step of the way, sent all the information promptly, and guided us through the process as new tenants with such care and professionalism. After a very difficult start to our year as a family, we were worried about finding a home but Alice and the team truly came through for us. Thanks to her help, we’re now living in the most wonderful family home. We’re so grateful now having a safe, secure, and happy home and it is the best way we could have imagined ending our year! We would 100% recommend Connells to any prospective tenants. They’re attentive, reliable, and genuinely supportive. We never felt left waiting or wondering, which made the whole experience so much less stressful. Thank you, Connells (and especially Alice!), for everything! :)

Sarah · 16 November 2025

★★★★★ 5/5

Google

I recently bought and sold properties through Connells and had a great experience throughout. Although our chain wasn’t the most straightforward, the team was always approachable, supportive, and easy to work with. Having the same agent guide us through the whole process made communication smooth and efficient. A big thank you to Anna for all her help, she really made a difference. I’d happily recommend Connells to anyone looking to move.

Lily · 16 October 2025

★★★★★ 5/5

Google

We cannot speak highly enough of Connells. From start to finish everything was explained in detail. We were updated when we needed to be and Viktoria and the team couldn't have been more professional. As is inevitable in any house transaction, when issues occurred they were dealt with swiftly. If we were to move again I'd go straight to Connells.

Patricia · 16 November 2025

★★★★★ 1/5

Google

Waste of money, after paying the financial advisor fee and the solicitors fee, you are not kept up to date with details of the property you are looking to buy, unless you chase for it,misleading information that financial advisor is on training, then he is stating he has been off sick, do not waste your money, over a £1300 wasted, for being a life time client, keep your useless membership card! Emails would prove it all. All is client satisfaction until you pay all the fees😓 No updates regarding other available properties, a total scam !! Reviews on trust pilot for Connels do not lie for sure!! I do not often leave reviews, but thought others should think twice before wasting their money! Thank you for your service, hope others do not get the same service, despite our choice to retract am offer we have made, a contributing factor has been all the hassle that has led to it!

Ionela · 16 April 2025

★★★★★ 5/5

Google

I am very happy with my first experience with connells, and definitely recommend them to anyone in doubt. From start to finish, their service was exceptional. Adam and Ellie were incredibly responsive, professional, and genuinely cared about finding the perfect home for me. They guided me through every step of the process, ensuring that everything went smoothly and all my questions were answered promptly. The property itself was in excellent condition, exactly as described, and any minor issues were addressed immediately.

Sasith · 16 April 2025

★★★★★ 5/5

Google

Ive dealt with Adam at Connells for the last 2 year. He is hands down the only person I've ever come across in property who delivers exactly what he says he will deliver (and a lot more). If it wasn't for Adam I may well have ended my journey in property as there are so many people who talk the talk but don't walk the walk. Adam is the most likeable character and always delivers. His knowledge of the local area is second to none. I wish there were more people in property like Adam.

Peter · 16 April 2025

★★★★★ 5/5

Google

I recently had the pleasure of working with Adam and Elie in my search for a house to let, and I can confidently say that their support was exceptional. From the outset, they listened carefully to my needs and preferences, offering thoughtful advice and options that aligned perfectly with my criteria. Thanks to Adam and Elie’s dedication and support, I found the perfect house to let, and I couldn’t be happier with the experience. Highly recommend their services to anyone looking for a hassle-free and smooth house-hunting experience!

Prabhashi · 16 April 2025

★★★★★ 5/5

Google

Just wanted to say how amazing our experience with Shannon was. As first time buyers we didn’t know what to expect. Shannon explained everything and made sure we knew exactly what everything meant. Shannon answered all our questions and nothing was ever to much for her. Her professionalism is amazing and she is an absolute asset to the team. We couldn’t have done this journey without her 😊

Kelsey · 19 August 2025

★★★★★ 5/5

Google

Efficient service from start to finish, everything completed and I was able to move into my new home in just a few weeks! Prompt and clear communication throughout the whole process, Ellie Jenkins was an absolute star and I'd recommend Ellie/Connells to anyone if they asked.

Laquiesha · 16 February 2026

★★★★★ 5/5

Google

Adam is just fantastic! So helpful in looking after my flat which has been an overall nightmare to purchase from another developer. Since I don't live close by it has been brilliant knowing that he is helping find me tenants, checking in on things for me and just being at the other end of the phone when I need any advice. Thank you again Adam!

Tabassum · 16 August 2025

★★★★★ 5/5

Google

Adam made the previous 21 months of torture (waiting for completion) worth the wait. Not all been plain sailing since either but in Adam we all know we have someone we can finally trust to look after our best interests. Fingers crossed all can be more straight forward in the coming months and years. Thanks Adam

Chris · 16 July 2025

★★★★★ 4/5

Google

I think it felt like a slow start, which may have been influenced by general market conditions but it felt like we were doing all the pushing. However, Carrie was amazing, an absolute force of nature and not only did she help with our sale, she was a massive influence in getting our purchase over the line.

David · 16 April 2025

★★★★★ 5/5

Google

Catherine and Ellie were super helpful and got us into our new home quickly and efficiently. They were there to answer any questions and responded to emails quickly. Excellent service and very friendly!

Lottie · 16 November 2025

★★★★★ 1/5

Google

I’m amending my original positive review for mortgage advisor Almantas after a very disappointing experience. For over a year, I’ve been trying to get in touch with him regarding a new mortgage. Last year before Christmas, he said he would get back to me with my options, but I’ve since sent several emails and made countless phone calls with no response. As a result of being ignored, my fixed rate ended, and at the beginning of the year I ended up paying nearly three times more on my mortgage for two months. I was told that by signing up with Cornell’s, I would always receive the best support and service as a “mortgage broker for life,” meaning I wouldn’t need to pay full fees again. Unfortunately, that promise turned out to be untrue. Being ignored is one of the worst forms of customer service, and this experience has left me extremely disappointed. If you can’t or don’t want to assist, just be honest and say so. Based on my experience, I would not recommend this service to anyone.

Petra · 16 November 2025

★★★★★ 1/5

Google

After making an initial enquiry, I have since received multiple follow-up calls, eight in total, including some outside of standard working hours. I informed the first person I spoke to that I no longer required their services, yet the calls have continued. This suggests their system is not being updated correctly, and the repeated, commission-driven follow-ups feel intrusive rather than helpful. It’s the sort of experience that would easily put off a potential client. This really needs to be addressed.

Scott · 16 November 2025

★★★★★ 5/5

Google

Just picked up Keys to my new apartment. As soon as I knew the completion date, Adam had already found a tenant. His enthusiasm and service has been impeccable as I have not even been to the flat. He got it ready all by himself. Thankyou Adam and team.

Rahul · 16 April 2025

★★★★★ 5/5

Google

We recently went to see Al at Connell a for a mortage advisor appointment, and after a very stressful house buying purchase Al was absolutely amazing with organising and sorting our mortage! We was hesitant to pay for a mortage advisor as many say to go free for it. But for us we decided to pay, and I would never not pay to have the stresses taken away and to have the commitment levels that we had from Al. Even when we were having issues with our chain ( we purchased from another estate agents ) he reassured us and helped us that everything would be okay! And without asking he adjusted our application to ensure we got the best interest deal. Could not recommend him enough! If you are looking for the right person to help along side with the perks. Al is your guy! Thank you again!

Courtney · 16 October 2025

★★★★★ 5/5

Google

We have recently used Connells as our agent to let out a property, they have gone above and beyond to help us get started. Adam and the team are lovely, friendly people with so much knowledge and nothing is too much trouble. I would recommend them to anyone

Sarah · 16 April 2025

★★★★★ 5/5

Google

Connells have been great from start to finish. Providing a very prompt and efficient service with great communication. Almantus was very good as a broker and made the whole experience very simple for me as a first time buyer. Would happily use their services again in the future.

Tom · 16 April 2025

★★★★★ 5/5

Google

The mortgage advisor Almantas Guzovijus is fantastic and puts you at ease. Extremely competent and should be paid more. A talent!

Peter · 16 January 2026

★★★★★ 5/5

Google

We used the Lettings service for the first time - Adam was very friendly, knowledgeable and efficient. He promptly found us suitable tenants, and advised on preparing the property for their arrival.

ALISON · 3 September 2025

★★★★★ 5/5

Google

Adam is a lovely agent from Connells agency. We have been dealing with him since the visit of our letting house and everything is going through very well. Also, adorable surprise found in the house on the day we moved in!

Remi · 16 April 2025

★★★★★ 5/5

Google

Dominic and his colleagues were supportive and a pleasure to deal with during the sale of my property. They were always professional and helpful, and I was kept up to date throughout the process with good communication via phone/email. Dominic was incredibly helpful in the latter stages of the transaction in liaising with the other parties to ensure completion of the sale. I am very pleased to recommend Connells.

Eva · 28 December 2023

★★★★★ 5/5

Google

Anna was very helpful and assisted in getting the matter to sold STC rather quickly!

Alec · 16 December 2025