Xact Homes Solihull reviews

★★★★★ 5/5

Google

Xact Homes were excellent. From the start they were helpful and had a gentle approach. We did not have an easy ride with our sale and there were a couple of false starts but Lauren kept us going. We got there in the end! I would highly recommend them.

Helen · 23 October 2025

★★★★★ 5/5

Google

Amazing agency, was buying a property through them and Julie was extremely helpful and helped me get through the sale super quickly!

Abdelrahman · 1 June 2026

★★★★★ 5/5

Google

Great staff. Really professional - friendly / helpful. Despite us having a number of issues that delayed our conveyancing transaction Charlotte and the ray of the staff on the Solihull office were always calm ,professional, supportive and really knowledgeable. Great to have such high levels of customer care and service. A rare find these days. 10/10.

Catherine · 10 August 2026

★★★★★ 5/5

Google

Xact were brilliant helping us to sell our house and following the process through to completion. They kept us up to date on progress at all times and helped to push things through when needed. A big thank you to Freya and Kiya for all your help!

Jack · 23 September 2025

★★★★★ 5/5

Google

Lauren and the team at Solihull were brilliant and with us every step of the way. Any queries were dealt with really quickly and they went above and beyond to make sure we exchanged on time. Would highly recommend Xact.

Adam · 23 November 2025

★★★★★ 4/5

Google

Julie was fabulous.She worked hard to get results and pulled out all the stops. The challenge I had was she only worked Wednesday-Friday… I would totally recommend her to sell your house as she was totally on it and never gave up.

Emma · 23 October 2025

★★★★★ 5/5

Google

Jill was brilliant throughout our sale process. She kept us informed and did all the chasing necessary! Really pleased with Jill and Xact from start to finish. Thank you

Helen · 30 September 2026

★★★★★ 5/5

Google

We successfully marketed and sold a flat with Xact Homes, receiving from them great support and excellent communication at every step of the process. Kicking off the process was made very easy for us even though we were navigating the loss of a family member and the probate application. The property was marketed quickly and attractively, and we received a good offer almost straight away. The real work was in the long next stage, where we waited for probate and then the usual conveyancing. Here, our contact at Xact Homes, Alicia, was invaluable, helping us with patience, thoroughness and really great communication. All in all, a great experience.

Stuart · 16 January 2026

★★★★★ 5/5

Google

Jake was fantastic throughout our property viewings. He showed us two properties and took the time to explain everything in detail without ever making us feel rushed. He was knowledgeable, professional, and very thorough, answering all of …

Jino · 31 July 2026

★★★★★ 5/5

Google

I am delighted with the service of everyone at Xact in Solihull but especially Laura and Lauren! So professional, friendly, enthusiastic and knowledgeable, nothing was ever too much trouble, would definitely recommend without any hesitation. Big thank you!

Karen · 20 November 2025

★★★★★ 5/5

Google

Alicia was our sales coordinator. We only have praise for all the work she did. When things get 'sticky' that's when you need your coordinator to step up to the mark and she did. Communication with all parties to keep the process moving forward essential and Alicia did that. 5* , no brainer. Thank you Alicia

Christine · 23 April 2025

★★★★★ 5/5

Google

A friendly, dedicated team who managed the process efficiently and professionally. Julie was particularly helpful and supportive, offering advice on how to improve our chances of a successful sale. She kept us well informed throughout the sale, right through to completion. I would definitely recommend Xact Homes.

Susan · 23 July 2025

★★★★★ 5/5

Google

We have recently completed the purchase of a property through Xact Homes and we couldn't be more thrilled with the experience. Everyone from the company were exemplary. My partner and I have previous experience dealing with estate and letting agents and this experience was far and above our best. We had Alicia dealing with our purchase, and she was by far the best agent I have ever dealt with when buying or selling a home. What a credit to the company she is! I must also give a mention to the staff who accompany viewings, they were absolutely fantastic too. I couldn't recommend Xact highly enough. Very satisfied buyers!

Tom · 28 November 2025

★★★★★ 5/5

Google

Xact have been amazing throughout my buying process. It hasn’t been the most straight forward but I can’t thank Lauren and Kiya for their help enough! Would definitely recommend!

Chloe · 23 December 2025

★★★★★ 5/5

Google

Julie was brilliant in dealing with the property from my dad’s deceased estate. She was very helpful. A positive experience.

Sarah · 23 February 2026

★★★★★ 5/5

Google

I worked with Xact for the sale of my property. Although the process took much longer than expected due to unforeseen delays on the buyer’s side, the Xact team, particularly Freya and Lauren were highly proactive in ensuring both the buyer and their solicitors kept up the momentum to close the deal.

Faisal · 23 March 2025

★★★★★ 3/5

Google

Easy to engage with & friendly, responsive staff. Kiya in particular deserves a mention for unwavering helpfulness and responsiveness liaising with all parties to get the transaction over the line. Room for improvement in the initial marketing of the property though. Eg there was talk of a video, but only photos were taken. I had to re-write the copy for the area as they focused on what Shirley had to offer, rather than Dickens Heath which was key given the location of our house. A viewing was pushed back a week when they didn’t have staff free to do it, despite us saying we were happy to do viewings - thankfully this came out in conversation and we were able to take the viewing, which led to an offer. We also found it puzzling that they didn’t contact an interested party when an acceptable offer did come in to try and help us get the best price. I had to request this happen multiple times because “it isn’t usual practice to tell someone who hasn’t yet made an offer” and I’m glad I did insist because that’s the person who ended up buying our house and was the best fit. So all in all, we got where we needed to be with great post offer support and it wasn’t a negative experience, but given the fees there is room for improvement in getting the property SSTC.

Kerry · 4 October 2025

★★★★★ 5/5

Google

Overall, Xact Homes have provided a professional service from my initial valuation appointment to the sale completion, however special mention must go to Kiya Turbitt at their Solihull office. Kiya managed my sale with equal professionalism, she was responsive yet proactive when needed, but managed my expectations as well as the buyers extremely well, offering a positive tone throughout both in her verbal and written communications. At times reassurance was required by me as the seller, but Kiya ably and again professionally reaffirmed my trust in the sale process, despite some small challenges along the way.

Paul · 4 October 2025

★★★★★ 1/5

Google

In all my 30 years of buying and selling properties my recent experience with the Solihull and Knowle offices combined have been exceptionally poor. Thank goodness they aren’t managing a brewery!! They may now be the biggest on our high streets but they most certainly aren’t the best!! Saddened by the entire sorry state Xact have left me in. Thousands of pounds out of pocket and not moved an inch!! Thanks for nothing!!!

Sarah · 28 November 2025

★★★★★ 5/5

Google

I had an outstanding experience with Xact Solihull, particularly with Lauren, who was incredibly professional and supportive throughout the entire process. The team went above and beyond, maintaining excellent communication and showing real sensitivity to my personal circumstances, as I was going through a divorce. Lauren even helped me find suitable rental accommodation by working with other agents, which made a huge difference during a difficult time. Xact achieved the best price for my property and did so with very competitive fees. Without a doubt, they’ve been the best estate agents I’ve worked with.

Vishal · 16 September 2025

★★★★★ 5/5

Google

Excellent service from Xact Homes Solihull, the whole process went like clockwork and communications were first class, particularly Lauren and Ki, who both went that little bit extra. Would highly recommend.

Peter · 23 September 2025

★★★★★ 5/5

Google

I can't recommend Xact Estate Agents highly enough, especially Laura, who was absolutely fantastic throughout the entire process of selling my mum's house. If you're looking for an estate agent who is dedicated, communicative, and gets results, look no further than Xact and ask for Laura!

Amanda · 23 March 2025

★★★★★ 4/5

Google

Stayed focused on the job in hand, to sell our home, over an extended period. Finally bringing it to a successful conclusion for the entire chain. Managing all the ups and downs for everyone. Thank you.

Geraint · 14 August 2026

★★★★★ 5/5

Google

We had a great experience selling our property with RMJ. We had previously listed our home with another estate agent and 20+ viewings but no solid offer which followed through. After taking our property off the market for a couple of …

Farzana · 30 June 2026