Xact Homes Solihull reviews

★★★★★ 5/5

Google

Hi Alicia, Angela, Dave, Kiya & all the Xact team, Just wanted to send a massive thank you to all of you for everything you did to get our house sold! We know it wasn't always smooth sailing and took plenty of patience and chasing, but we really appreciate how hard you all worked behind the scenes to push it across the line. You kept us grounded when things got frustrating, and your support made a huge difference to us throughout. We genuinely couldn't have asked for a better team in our corner. Thanks again for all your hard work! Best, Kirt & family x

Kirt · 15 September 2026

★★★★★ 5/5

Google

The Solihull team are a lovely bunch! I had regular contact and updates from them. They were always around and helpful when queries or issues arose. House buying and selling is very stressful but they made the process go smoothly. So it’s a big thanks from me and a special thank you to Kiya who was my main point of contact. Will definitely recommend.

Lucy · 24 August 2026

★★★★★ 5/5

Google

We recently purchased a house through Xact Homes and although it was a long and painful process (issue with the sale of our house), if it wasn't for Alicia, we wouldn't be in this house now at all. She has been the glue that has kept it all together and even though we were not the direct clients, we felt like we were! Alicia's ability to manage expectations of everyone in the chain is amazing. Her ability to steady the boat when needed, give us reassurance, yet push things through when required, hasn't gone unnoticed and we are thoroughly grateful for everything she did to see us over the line. I should also thank her for all the laughs along the way, always a pleasure to talk to and her positivity kept us going even at the hardest times and when we thought we might lose the house. I don't know what I'll do now, not talking to her pretty much every day! I'll have to buy another house! Would recommend Solihull Xact to everyone and anyone - such a great team and you'll be glad you chose them!

Dips · 16 February 2026

★★★★★ 5/5

Google

I cannot recommend Lauren highly enough. She was my estate agent through what became a torturous 14-month sale process; a journey that involved multiple chain collapses, a complex divorce context, and, toward the end, a very fragile and nervous chain that required constant management, reassurance, and authority in equal measure. Throughout it all, Lauren was impeccable. She operates with the highest standards of integrity, professionalism, and moral strength. She combines empathy and calm with real tenacity and precision; she listens carefully, keeps you informed at every step, and always acts with your best interests at heart. When others might have given up, Lauren held the entire chain together. She balanced compassion with firmness, knowing when to hand-hold and when to stand her ground. I have no doubt that it was because of her that this sale finally crossed the line. Lauren represents everything an estate agent should be; ethical, intelligent, proactive, and deeply human. I will be forever grateful for her integrity and commitment, and I would recommend her without hesitation to anyone looking to sell or buy a home, especially where the process requires skill, sensitivity, and exceptional professionalism.

Archie · 28 November 2025

★★★★★ 5/5

Google

Our experience of Xact was excellent from the start. The Branch Manager was professional and responsive with everything from initial quote to photos and listing happening as described. They came with ideas about how and where to best market our home and their more creative approach stood them apart from their competitors. Our experience only got even better with the support of our dedicated Estate Agent, Lauren. Lauren is professional and incredible at communicating. She was dedicated to helping the sale and supporting the chain throughout the whole process. She kept everyone informed; chased information and feedback to keep everyone on track to their desired dates. She has great relationships with other local stakeholders and so went above and beyond to keep everyone on track. We cannot thank her or recommend her enough. The office as a whole is warm and professional with update and courtesy calls as standard, access to a helpful app and always getting back to you when they said they would. 5 stars!

Kim · 28 November 2025

★★★★★ 5/5

Google

We recently purchased a property from the Solihull office of Xact and cannot express enough, our thanks to Jill who helped us every step of the way. It was a complicated chain and was very difficult at times. However, Jill kept us updated every step of the journey. She answered every email and phone call without delay and supported us throughout the process. I would highly recommend Xact based on this personal experience.

Ian · 2 September 2026

★★★★★ 5/5

Google

⭐⭐⭐⭐⭐ I had a fantastic experience buying with Xact Homes from start to finish. The whole process was handled professionally, and communication was excellent throughout. They were always available, incredibly responsive, and kept me updated every step of the way, making what could have been a stressful process feel smooth and straightforward. A special thank you to Jill for their professionalism, support, and dedication. Nothing ever felt like too much trouble, and their customer service was outstanding. I wouldn't hesitate to recommend Xact Homes to anyone looking for a reliable and professional estate agent. Thank you for doing such a stellar job!

Mohamed · 14 July 2026

★★★★★ 5/5

Google

Julie has been absolutely fantastic from start to finish. She went above and beyond throughout the entire process, always available to answer my (many!) calls and questions with patience and professionalism. Nothing was ever too much trouble for her. When our solicitor turned out to be particularly difficult and unhelpful, Julie really stepped up, offering guidance, reassurance, and doing everything she could to keep things moving smoothly. Her communication was excellent, and she genuinely cared about making sure we got through the process with as little stress as possible. I honestly don’t think we would have made it through without her support. If you’re looking for an estate agent who truly goes the extra mile, I can’t recommend Julie highly enough.

Morgan · 20 October 2025

★★★★★ 5/5

Google

Alicia at Xact, was absolutely amazing! She navigated us through the purchase of our new home with absolute ease. Her professionalism, expertise, and attention to detail made the entire process smooth and stress-free. She was always available to answer our questions, provided valuable insights, and ensured everything went seamlessly from start to finish. We couldn’t have asked for a better real estate professional to guide us through this journey. Highly recommend Alicia & the company, to anyone looking to buy or sell a home!”

Nadia · 4 October 2025

★★★★★ 5/5

Google

We choose Xact for a variety of reasons, mainly because a relative had used them and because of their location near our preferred search areas. From start to finish we have had excellent personal service. I liked having a principal point of contact at both the Knowle and Solihull office. I appreciated the support and assistance as the sale and purchase progressed. (we were fortunate that Xact were the agent for the whole chain). Contact was regular and when we called we always got a timely call back. Liked the marketing and the ‘Street App’. We had a realistic valuation and achieved pretty much the asking price (we also achieved the highest sale value on our Street which was nice). Overall I have no hesitation in recommending Xact. I have not mentioned names but N&K were excellent and S who did our first meeting installed us with confidence and didn’t over promise. L at Solihull was also great at the start of the sale. Xact exceeded our expectations.

MartinGisborne · 4 October 2025

★★★★★ 5/5

Google

After a bad experience with another estate agent, moving to Xact was like a breath of fresh air. Everything was effortless, we felt listened to and whilst Julie's advice may be blunt - we took it on board and we sold within 3 weeks. Every member of staff in the Solihull office went above and beyond for us and always kept us up to date. I would recommend Xact to anyone looking to sell 🩷 Thank you all so much for helping us move in to the house we saw back in July and fell in love with!

Sammie · 4 October 2025

★★★★★ 5/5

Google

Alicia was very good at keeping us up to date with the whole process of selling our apartment, offering advice and potential solutions when issues arose. Would certainly recommend them based on this experience.

Pete · 23 September 2026

★★★★★ 5/5

Google

Erin was incredibly helpful from the very beginning. She was always responsive, professional, and genuinely wanted to help us find our new home. She made the entire process much easier and kept us informed every step of the way. I would …

Anastasiia · 31 July 2026

★★★★★ 5/5

Google

Xact were super helpful and professional throughout the process. We had a house sale involving two executors where neither of us lived locally and they handled everything that needed to happen expertly. Communication from the initial valuation meeting to handling all the viewings and the eventual sale, and across the whole team who we worked with was excellent. There was never any pressure and their recommendation of other people to work with helped us enormously too. We highly recommend them.

Louise · 16 September 2025

★★★★★ 5/5

Google

We put our home on the market through Xact in Solihull. We sold it the first weekend, for the asking price, so we were happy. Jill looked after our account and although we have spent the whole summer trying to find a property, she never put us under any pressure. She was very supportive and although moving is incredibly stressful, she kept everything on track making at least weekly phone calls to the solicitor and to us, telling us when things needed doing/chasing etc. I'm not sure if we just struck lucky with Jill, but she is certainly an excellent ambassador for Xact. I hope never to move again, but if we did, we would certainly ask for Jill.

Mandy · 23 September 2026

★★★★★ 5/5

Google

I recently sold my 1-bedroom flat with Xact Solihull and couldn’t be happier with the experience. From start to finish, the whole process was incredibly smooth and Freya was an absolute delight to work with, professional, friendly, and always on hand to help with any questions. The sale came through quickly, and I felt supported every step of the way. Highly recommend Xact Solihull and Freya for anyone looking to sell their home!

Anna · 20 October 2025

★★★★★ 5/5

Google

I’ve been speaking to a lovely lady called Freya Smith not only has she been very professional and polite. She has also taken the time to listen to us as a buyer and our needs. Freya has also gone out of her way to check out information on schools and amenities in the area and for this, I would like to thank Freya and exact homes I would definitely recommend their services.

Sharon · 4 October 2025

★★★★★ 5/5

Google

Alicia has been superb from start to finish. She is professional, courteous, and extremely easy to work with. Even during difficult conversations, her communication has been exceptional. She always keeps you in the loop, maintains a fair balance between all parties, and acts as a great mediator. It’s clear she genuinely wants the best outcome for everyone involved. Highly recommended.

Ravinder · 16 January 2026

★★★★★ 5/5

Google

We cannot praise the service we received highly enough. All the staff at the Solihull Office and especially Julie Stevens were extremely helpful and very professional especially through several difficult periods. I would have no hesitation in recommending Xact Homes based on the quality performance of these staff.

Mike · 9 April 2026

★★★★★ 4/5

Google

Xact homes offered a professional service to me during the sale of my parents home. Unfortunately I have marked them down one star due to the recommended Solicitors Xact suggested who have been far from professional and delayed the sale unnecessarily. Xact no longer recommend these solicitors so I am sure anyone using Xact would have a great experience.

Simon · 28 November 2025

★★★★★ 5/5

Google

We had a great experience working with Lauren and the Xact Homes team. Lauren was professional, responsive, and incredibly supportive at every stage of the process. Lauren’s guidance made everything feel smooth and stress free. Highly recommended and we hope to work with Lauren again in the future!

Pritesh · 23 February 2026

★★★★★ 5/5

Google

Lauren worked tirelessly to support us with a particularly challenging house move. Her tenacity and determination helped ensure things were kept on track we were able to meet deadlines. Lauren was always available and communication was brilliant; she worked hard to keep all parties informed. Thank you Lauren we are extremely grateful for all your efforts.

Jennifer · 28 November 2025

★★★★★ 5/5

Google

I recently exchanged on my first property through Xact Homes and honestly couldn’t recommend them enough. Being a first-time buyer, the whole process was a bit daunting at first, but Kiya was absolutely brilliant. She was my main point of contact throughout and kept me informed at every single step, which was very reassuring. Thanks again!

Omar · 28 November 2025

★★★★★ 5/5

Google

Kiya and team have been exceptional. I couldn't recommend Xact enough. The service they have provided has been amazing. Kiya is super friendly and was very responsive. All our questions were answered in a timely manner and regular updates were provided by Kiya, ensuring we were constantly in the loop with sale progress. Thank you Kiya for everything you did :-)

Sukhi · 4 October 2025