Every review we hold for the Solihull office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe have had a great experience with John Shepherd, Rickie is very helpful and provide excellent support to us. We really appreciate it & the communication was spot on from the start!
Thanks again to Rickie & the team
Daniel Lee & Ada LeungPositiveResponsiveness, Quality, Professionalism, Value
Ada · 26 May 2022
★★★★★ 4/5
TrustpilotQUENTIN’s great excellent friendly work.
What really made my experience great was the kind hearted QUENTIN, he's such an amazing agent to work with. From the way he speaks politely to his audience and details information are top notch. I really rate His work 100% excellent.
Odezi · 15 March 2024
Agent replied · 24 April 2024
Thank you for your feedback.
★★★★★ 5/5
TrustpilotMaisy’s been excellent couldn’t think…
Maisy’s been excellent couldn’t think of any one better as my property manager. Excellent support throughout the process.
Miss · 6 February 2026
★★★★★ 5/5
GoogleI can highly recommend Crux Careers! What an amazing team! The Team are extremely professional and pleasant to deal with. Couldn't recommend them enough.
Raewyn · 16 July 2020
Agent replied · 16 July 2026
Thank you Raewyn, best of luck in your new role!
★★★★★ 5/5
TrustpilotAMAZING SERVICE!
I am a student who is trying to move into an apartment with my friend, and if I could recommend John Shepherd to every single person I know I would! This is solely because of Megan Johnson, an absolute ANGEL who has been so so helpful trying to find me a place to live! I really appreciate her work especially because many landlords are not as welcoming to students, but Megan deserves all the praise she can get! Will definitely be using John Shepherd whenever I can thanks to her!
Aminata · 19 September 2023
★★★★★ 5/5
TrustpilotFantastic organisation from John Shepherd …
Megan Johnson and Drew Swadkins were excellent organising this tenancy.Excellent, professional demeanour and very welcoming and a pleasure to speak with.I would definitely recommend John Shepherd (Colmore Row) to anyone.Impeccable service!Thank you very much!
Jack · 28 July 2023
★★★★★ 5/5
TrustpilotFirst time using John Shepherd and will…
First time using John Shepherd and will definitely be using them again. Lily was great to work with. She found us tenants for the flat and was a pleasure to deal with
Alister · 16 September 2023
★★★★★ 5/5
TrustpilotA long term tenant
I found them professional and helpful agency.
Balazs · 15 July 2025
Agent replied · 17 July 2025
We're glad you had such a wonderful experience with us and thank you for your feedback! We will ensure Lauren is updated.
★★★★★ 5/5
TrustpilotInspection report
Maisy did a great job carrying out the inspection report for my property - excellent service, many thanks.
Stefan · 1 February 2026
★★★★★ 5/5
TrustpilotNatasha Watkins @ John Shepherd…
Natasha Watkins @ John Shepherd @ solihull branch has been absolutely outstanding. Natasha has gone above and beyond and has been excellent in her approach, professional, friendly and all round excellent attitude. Highly recommend Natasha.
Shireen · 19 June 2023
★★★★★ 5/5
TrustpilotI am a recent convert and I could not…
I am a recent convert and I could not be happier with the service so far. Lily has been my point of contact most of the time and her attention to detail and swift response times have been fantastic.
Antony · 13 February 2023
★★★★★ 4/5
GoogleI had a really good experience with Crux. Lorenzo kept in constant communications with me and ensured I was constantly kept in the loop about everything. This resulted with me being offered the job at one of the top Real Estate Agencies and …
Angel · 3 August 2022
★★★★★ 5/5
TrustpilotThank you Lily and Megan
Both Lily and Megan were extremely helpful with all of our enquiries, we had quick responses and always felt like things were going smoothly and were well organised. Can’t thank either of them enough, we love the flat and know that our renting experience with John Shepherd is in good hands.
Emma · 17 July 2021
★★★★★ 5/5
TrustpilotReally quick and easy service from the…
Really quick and easy service from the group. Megan was so helpful with everything through the moving in process. Highly recommend her!!!!:-)
Balogh · 12 November 2020
Agent replied · 8 April 2024
Thank you for your kind words, it was a pleasure to able to assist you. We hope to hear from you in the future.
★★★★★ 5/5
TrustpilotMaisy Smith always sorts out everything…
Maisy Smith always sorts out everything for me. I am very happy with the way she does things!
Silvia · 29 January 2026
★★★★★ 5/5
TrustpilotEverything is perfect
Everything is perfect. I feel happy where I am
Boris · 19 November 2024
★★★★★ 1/5
GoogleWe’re landlords and dealt with Solihull Lettings office. Can honestly say received TERRIBLE service from start to finish from mostly INCOMPETENT staff. Found ourselves managing our own property whilst paying for a managed service. AVOID, AVOID, AVOID!!!
M · 4 April 2023
★★★★★ 5/5
TrustpilotCaitlin MacDonald has been exceptional…
Caitlin MacDonald has been exceptional with her customer service... very helpful and answers emails super fast. Thank you Caitlin
David · 4 June 2024
★★★★★ 5/5
TrustpilotHad a great experience speaking with…
Had a great experience speaking with millie kirby, she was lovely and polite very helpful. Thank you
Ruby · 4 February 2026
★★★★★ 5/5
TrustpilotExcellent service
Excellent service, fast, efficient and kept us up-to-date. Huge thanks to Samantha!
Lorraine · 30 September 2024
★★★★★ 5/5
TrustpilotI’ve been in my new home for a Month…
I’ve been in my new home for a Month now snd i cannot recommend this Company enough , especially Brendon Pearce who dealt with the whole process and kept me informed throughout the whole thing, all of the staff members here have done and nothing has been too much trouble.Highly recommend.
Mikki · 1 June 2021
★★★★★ 5/5
TrustpilotBrilliant communication from start to…
Brilliant communication from start to finish. 5 days to turn around my application. Jayne especially has replied to my many emails/requests swiftly. Whole process has been stress free (as stress free as moving can be). Highly recommend!
Darren · 17 April 2024
Agent replied · 19 April 2024
Thank you for your feedback, we will ensure this is relayed to Jayne.
★★★★★ 5/5
TrustpilotWe were very happy with the service we…
We were very happy with the service we received from Gurdev and Harry. They both worked as a team to sell our property, it took longer then anticipated, but through no fault off John Sheperd. We were very pleased with Gurdev who worked hard to get the sale completed. Thankyou again to both Gurdev and Harry wish you both well in the future Kind regards Tariq and Shameem shareef
Shameem · 23 November 2020
Agent replied · 29 March 2024
Thank you for your kind words, it was a pleasure to able to assist you. We hope to hear from you in the future.
★★★★★ 5/5
GoogleMyles has been very helpful and professional in helping me with my hunt for work within the property industry. Thank you Crux!
Jasmine · 16 July 2020
Agent replied · 16 July 2026
Thanks Jasmine!
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