John Shepherd Solihull reviews

★★★★★ 5/5

Trustpilot

We were very happy with the service we…

We were very happy with the service we received from Gurdev and Harry. They both worked as a team to sell our property, it took longer then anticipated, but through no fault off John Sheperd. We were very pleased with Gurdev who worked hard to get the sale completed. Thankyou again to both Gurdev and Harry wish you both well in the future Kind regards Tariq and Shameem shareef

Shameem · 23 November 2020

★★★★★ 5/5

Trustpilot

Brilliant communication from start to…

Brilliant communication from start to finish. 5 days to turn around my application. Jayne especially has replied to my many emails/requests swiftly. Whole process has been stress free (as stress free as moving can be). Highly recommend!

Darren · 17 April 2024

★★★★★ 5/5

Google

Myles has been very helpful and professional in helping me with my hunt for work within the property industry. Thank you Crux!

Jasmine · 16 July 2020

★★★★★ 4/5

Trustpilot

The service was pretty good

The service was pretty good, email responses were very quick which is really good. I did however have to ask for updates along the way when things fell quiet for a period of time. It would be useful to receive at least 1 update every 2 weeks to keep people up to date. Everything else went well. Thank you !

Steven · 10 September 2024

★★★★★ 1/5

Trustpilot

🚨Unprofessional & unethical Estate…

🚨Unprofessional & unethical Estate Agent

Katie · 29 April 2026

★★★★★ 4/5

Trustpilot

John Shepherd has fixed the door issue…

John Shepherd has fixed the door issue quickly.

John · 5 June 2025

★★★★★ 5/5

Google

Absolutely amazing. Definitely had my best interest at heart. They’re alway in contact with you before and after interviews to wish you luck and to see how you get on. I felt confident in them they knew what I was looking for and I’ve got a great job an the end of it !!!! Thankyou guys so much

Louise'emily · 16 July 2022

★★★★★ 5/5

Trustpilot

Exceptional Dedication: Commending Lauren Foster's Professionalism and Support

I would like to extend my heartfelt gratitude to "Lauren Foster" for her exceptional dedication and professionalism. Lauren's hard work and meticulous attention ensured that I received prompt and thorough assistance. Her courteous and respectful demeanor throughout the process exemplifies her commitment to providing exemplary customer service. Lauren's efforts have truly made a positive impact, and I am thankful for her outstanding support.

Shawn · 9 July 2024

★★★★★ 4/5

Trustpilot

Lauren is fabulous

My agent, Lauren, she is really nice and helpful during whole moving process, house viewing, doing paperwork and after moving in. She followed up everything and replied email really quickly. She said we can move in on 20th, and we actually collected the key on the day. After we moved in, she still keeps replying to my email if I have any questions.

Scarlett · 5 July 2024

★★★★★ 5/5

Trustpilot

Very Helpful and Friendly Team

Megan was really helpful! She got everything completed really quickly and was a great help for us. Thank you.

Abbi · 26 November 2020

★★★★★ 5/5

Trustpilot

John Shepards - Harry Moore

Harry at John Shepherd made the purchase of the property as smooth and stress free as possible. With timely and factual communication that made all the difference. Harry was always accommodating, available to answer any queries and arrange subsequent visits to the property no matter how short the notice was.

Stuart · 17 February 2021

★★★★★ 1/5

Google

Avoid by all cost. We rented our property via John Shepherd last year and the tenant defaulted the rent right from the next due rent. We received no support from John Shepherd. Had to fight a legal battle to get the property back and that too in a depleted state. John Shepherd hasnt released the security deposit to us despite written several times to them that the property needs repairs and maintenance as it is just not fit to be rented again without investing considerably in the maintenance.

Monika · 8 June 2023

★★★★★ 5/5

Google

I would highly recommend Myles White at Crux Careers. Extremely helpful and professional and always available to offer good advice.

Tim · 16 July 2020

★★★★★ 5/5

Trustpilot

I have recently rented a property…

I have recently rented a property through John Shepherd and I have had Brilliant service from Rickie. He helped us with everything and was great at communication which was great as we knew what was going on at all times. Thanks Rickie and the Team for all the help

Angelo · 15 April 2021

★★★★★ 5/5

Trustpilot

smooth

Lily was absolutely amazing during this process. I was in a hurry to move and she handled it quicker than I anticipated. Needless to say she understood the assignment 😅

Onyii · 2 August 2023

★★★★★ 5/5

Trustpilot

Destinee was the best help i could've…

Destinee was the best help i could've asked for when moving! Really alleviated any stress and was super helpful

Morgan · 20 October 2020

★★★★★ 5/5

Trustpilot

Yoko henry is so far the best person I…

Yoko henry is so far the best person I seen come on board I think she should get some promotion from whatever role she is johnshephard is managing the property that I been living in for years now and who ever was in charge I wasn't getting much done but yoko is number 1

CARL · 19 November 2024

★★★★★ 1/5

Trustpilot

The worst agents

Do not rent a property from them! The worst lettings agents in the country! Nor should you trust them to look after your property.

Shazmin · 18 October 2024

★★★★★ 1/5

Trustpilot

Bad attitude

Please - save yourself stress and hassle and DO NOT use John Shepherd Solihull.The staff are truly awful and have questionable working practices.The property manager is not impartial and has an attitude that i dislike.I have moved my business to another letting agent and will lodge a complaint with John Sheperd.

Andrew · 1 March 2023

★★★★★ 5/5

Trustpilot

5* Rating for Harry Moore

5* rating due to the actions of one gentleman:Mr Harry Moore (Shirley office).He managed the sale of my late mothers home.If you intend to use the company I strongly advise that you insist on Harry to manage your transaction. This will ensure impeccable attention to detail and faultless communications.Thanks Harry.

Phil · 22 December 2020

★★★★★ 1/5

Google

A company that fails to communicate effectively with prospective clients. My son’s application, (which needed a guarantor) had been accepted and was being processed. An issue was encountered with the guarantor paperwork which was rectified and acknowledged via email as being successful but the company pulled the plug on the application within 24hrs of notifying of the issue. ( he was 2wks into the application) My son ( aged 18) is in-between accommodation and was staying in a hotel in the interim so that he could continue to work and earn money whilst waiting to move in on the date which had been arranged. Up until 24hrs ago he was completely unaware of any issue. He is now homeless and potentially has to leave his job unless he can find a place to live within a week. My son called to investigate to be met by an obnoxious member of staff. A terrible experience with this company. Landlords use someone else and tenants don’t waste your time.

A · 19 May 2023

★★★★★ 5/5

Trustpilot

Exceptional

The letting Administrator assigned to me was so professional, kind and understanding and had my interest at heart.Thank you for your wonderful service.

Stella · 23 October 2024

★★★★★ 5/5

Trustpilot

Excellent Property Management

Excellent Property Management!

Adam · 30 April 2026

★★★★★ 5/5

Trustpilot

Great customer experience…

I had a great customer experience selling my apartment through John Shepherd, Colmore Row,

Mr · 30 January 2026