Trusted Agent profile · Solihull
Verified
★★★★★
1,675 reviews across 4 platforms
6/8 Drury Lane, Solihull, B91 3BD
Part of John Shepherd, see every office.
John Shepherd's office in Solihull, at 6/8 Drury Lane, is rated 4.4 out of 5 across 1,675 reviews on four platforms, including 294 Google reviews rated 4.2.
294
Reviews on Google
This office
3
Reviews on Yell
Business-wide
1,356
Reviews on Trustpilot
Business-wide
22
Reviews on allAgents
Business-wide
Send John Shepherd Solihull a message.
John Shepherd, the leading estate agent in Solihull, is your trusted partner for selling or letting properties in the Midlands. Backed by 30 years of property experience, we have unparalleled expertise in understanding your unique requirements as a landlord or seller. When it comes to finding Solihull estate agents, your search ends here with John Shepherd. Our dedicated team are committed to connecting your property with the perfect buyers and tenants, ensuring that your home or investment receives the attention it deserves. As a renowned, award-winning estate agent covering the Midlands, Warwickshire, Worcestershire, and Staffordshire, we possess in-depth knowledge of Solihull and beyond.
Every review we hold for the Solihull office, from every platform, shown as written. First names only.
5/5
TrustpilotSome people know how to do it.
John Shepherd acquired our previous letting agent last year. It has taken them some time to integrate the different operations. During this time we dealt with several people with various leves of frustration and difficulty. The higher management do a great job in insulating themselves from mere customers and despite suggestions on the website could not be contacted.
5/5
TrustpilotFriendly, Fast, First Time Buying.
Jack was super fast in contacting us. He was so friendly and easy to talk to, as well as being very informative and helpful. Although we didn’t end up buying, we still can’t recommend them enough. Loads of free helpful advice and resources available for first time buyers, explained in a way that really helped me understand the mortgage process.
5/5
TrustpilotToday
Today, Jayvon came over for the semi-annual inspection.
Thank you for your review, it is great to see that the team have made you feel at ease with the inspection. 😊
5/5
TrustpilotThanks for the service Megan
Megan was not just helpful, she was professional and had good customer service. She had good communication and always tried to understand, very collected and all round fantastic service.
Thank you for your kind words, it was a pleasure to able to assist you. We hope to hear from you in the future.
5/5
TrustpilotThe team was great
The team was great, particularly Sana! Professional and attentive service. Thank you!
5/5
GoogleJohn Shepard’s were the agents who I was buying my property from. Arranging a viewing was very easy, Tom was very helpful and communicated well in the early stages. All the team communicated well with each other, Always honest and reassuring with lots of experience of the buying/selling process. Exceptional communication, always got back to you. Thank you to the John Shepard team
5/5
TrustpilotMarilena and her team - Incredible Service!
John Shepherd (Four Oaks) helped us rent out our property in just few weeks - excellent service! I would like to give my special thanks to Marilena. She is friendly, helpful and professional!!! Very happy experience!
5/5
GoogleFinding the right team member isn't easy, Eliana was extremely professional and communicating with her was a pleasure which made the whole process seem effortless. Excellent service. Thank you again.
Thanks Raj and happy to have helped, looking forward to working further with you in the future.
5/5
GoogleWhat an experience... Lorenzo has really proven what Crux is all about. Since the first call with Lorenzo I have always been kept upto date with relevant opportunities and always well prepared for interviews down to the slightest details. …
1/5
TrustpilotIf I could leave zero stars I would
If I could leave zero stars, I would!
Hi Antje, Thank you for your review. We apologise that you feel that the service standard has not been met. We pride ourselves on providing the best service possible and therefore welcome you to email full details of the issues experienced to lily.johnson@johnshepherd.com so we can look into this further. Many thanks
5/5
TrustpilotExcellent lettings service!
Since instructing Shepherd in Solihull to rent a property for me, I have found them to be extremely polite and professional in my dealings with them. They quickly found the ideal tenants for me! I would particularly mention Ms Ailish McGovern, Lettings Manager and her colleague Rickie Westwood! Excellent prople and would highly recommend Shepherds Lettings to any would-be landlords!
5/5
TrustpilotGreat service
Great service, fast working efficient and make the house buying process a pleasure. We worked with Sam and Adrian and they was always there whenever we needed them.
Thank you for your kind review, wishing yourself and Thomas all the best in your new home.
5/5
TrustpilotWe have been with John Shepherd for…20+ years
We have been with John Shepherd for years they have handled our properties in a highly efficient and professional manner. Debbie Lock has supported us for a number of years and her fast and professional service has been excellent. Lily Johnson is a currently handling our lettings she has achieved lettings in a timely manner in this difficult market.
5/5
TrustpilotA shoutout to John Blythe (Renewals…
A shoutout to John Blythe (Renewals Clerk) for being prompt, professional and cordial
Many thanks for your review, we're glad you had such a wonderful experience with us! We will ensure John is updated.
5/5
GoogleSenka and the team are absolutely outstanding. Great service, quick response rates and an absolute pleasure to deal with as a landlord. Highly recommended.
5/5
TrustpilotThey manage my UK property
They manage my UK property. Very professional (do not turn circle). I am from Asia.
Gordon Lee, thank you so much for the positive review!
5/5
TrustpilotAmazing service by Suzanne in…
Amazing service by Suzanne in Derbyshire office all the time from start to finish
5/5
GoogleMegan is very friendly and professional she helped me find a new opportunity that was perfectly suited to me. I would highly recommend Megan and the Team at Crux
Hello Emily, Thank you for your kind review! We hope that you are keeping safe and well. Please do get in touch should you require any support in the future :)
5/5
GoogleI highly recommend Crux and especially Eliana. I found her to be easy to work with while she delivered an exceptional service. We will definitely be using her again.
Hi Julio, thanks for your kind words and glad we could help with your search!
5/5
TrustpilotDrew Swadkins was excellent in finding…
Drew Swadkins was excellent in finding a tenant. He found a tenant within 2 weeks after completing all reference checks etc.I would definitely recommend John Shepherd (Colmore Row) to anyone. Excellent service Drew ! Thank you very much !
1/5
TrustpilotIf I could post ZERO stars I would
If I could post ZERO stars I would. Absolutely abysmal service from start to finish. Zero customer service. It's hard to tell if their staff is strained to be unhelpful or just plain stupid, such is the degree of their incompetence. This business needs to be avoided. Sadly as with many in this industry, very little checks and accountability is possible so they keep on treating clients with contempt.
5/5
TrustpilotMegan Johnson
Megan was a great help throughout the process and always kept in touch to keep me updated. I would highly recommend Megan and johns shepherd for both tenants and landlords those seeking to buy or sell.James
1/5
allAgentsCharged disgusting amount of
I would not recommend this agency to anybody. We made the mistake of trying to rent a property using John Shepherd only backed out after realising how ridiculously overcharged and ripped off we were being. Their fees are disgusting. And they kept all of our money that they had (unfortunately for us) already taken even though it was not possible that they done ANYTHING in the time it took us realise what was happening. I feel taken advantage of and would like to request people to avoid this company at all costs. AWFUL.
This company are an absolute disgrace. I am sadly beholden to them as I am locked into a tenancy agreement which I am unable to break. I was witness to one of the most DISGUSTING email exchanges I've ever had the displeasure of reading yesterday courtesy of their appalling excuse for a Property Manager,* and she deals (I use this term LOOSELY) with tenants based in Birmingham City Centre. I would advise anyone to avoid these piranhas at all costs.
5/5
GoogleGrateful for all the help and support received. Eilana was a great listener, very professional and efficient. I would recommend the company most certainly.
Hi. Thank you so much for taking the time to write such a fantastic review. We aim to always give the best experience we can for both candidate and employee so we love to hear feedback of when we get this right! Thanks again
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