Trusted Agent profile · Solihull
Verified
★★★★★
1,669 reviews across 4 platforms
6/8 Drury Lane, Solihull, B91 3BD
Part of John Shepherd, see every office.
John Shepherd's office in Solihull, at 6/8 Drury Lane, is rated 4.4 out of 5 across 1,669 reviews on four platforms, including 294 Google reviews rated 4.2.
294
Reviews on Google
This office
3
Reviews on Yell
Business-wide
1,350
Reviews on Trustpilot
Business-wide
22
Reviews on allAgents
Business-wide
Send John Shepherd Solihull a message.
John Shepherd, the leading estate agent in Solihull, is your trusted partner for selling or letting properties in the Midlands. Backed by 30 years of property experience, we have unparalleled expertise in understanding your unique requirements as a landlord or seller. When it comes to finding Solihull estate agents, your search ends here with John Shepherd. Our dedicated team are committed to connecting your property with the perfect buyers and tenants, ensuring that your home or investment receives the attention it deserves. As a renowned, award-winning estate agent covering the Midlands, Warwickshire, Worcestershire, and Staffordshire, we possess in-depth knowledge of Solihull and beyond.
Every review we hold for the Solihull office, from every platform, shown as written. First names only.
1/5
TrustpilotDreadful company
Dreadful company. Took my deposit and as I didn't pass the affordability check the landlord decided not to rent me the property. It's been around 4 weeks now and I've emailed them and nobody has got back to me after initially asking for my bank details so they can refund me.
5/5
GoogleJohn Shepherd were great to deal with when me and my partner were looking for a new flat, we dealt with Rhianne and another lady who were so helpful and more than once went out of their way to help us. a bugbear of mine and my partners were how slow some other estate agents had been to get back to us, usually weeks and sometimes not getting back to us at all, Rhianne would regularly email us back within about half an hour of our question and made setting everything up so easy I'd highly recommend
5/5
GoogleThe team at John shepherd solihull have been great with our purchase. We had a lot of problems with delays from our solicitors and they all individually helped us out to contact them and help the process of the house buy as efficiently as they could. They constantly stayed in touch with us and followed up the solictor on our behalf and stayed in contact with both parties so we always knew what was going on. Special thanks to Danielle and Gurdev who really reassured us throughout the process. I would highly recommend them!
5/5
GoogleJohn Shepherd was recommended to me by a friend as I was a first time buyer and needed all the help I could get. I spoke to Sophie over the phone and she advised me that it would be better if i came in to do a property search with her in person. She made me feel calm, confident in her abilities and at ease with the whole experience. I was very impressed that someone so young could be so polite and professional, even when i decided later that i didn't want to go ahead. You should be proud to have someone like her in your office.
5/5
GoogleDare I say I had the upmost pleasure of dealing with John Shepherd, being let down by other letting agencies in the past I was blown away by the customer service I received from Carly at their Solihull branch. She has been a pleasure to deal with, from her attentive emails right to her warm welcome. When asked "do you have any questions", there is nothing we could think of, everything was covered in concise detail. Would definitely recommend. Thank you Carly!!
5/5
TrustpilotI was very saddened to learn that Joe…
I was very saddened to learn that Joe Singleton at the Solihull branch was leaving John Shepherd. I would like to take this opportunity to not only say I wish Joe the very best but also has been an excellent Manager sending me prompt responses to my queries this gave me reassurance being the other side of the World. Good Luck Joe
Thank you for your kind feedback. We wish Joe well also in his future career path.
5/5
TrustpilotWe recently rented an apartment through…
We recently rented an apartment through John Shepherd and Lily Johnson was our primary contact throughout the process. We had to move in as soon as possible and lily somehow understood this as she made it a hassle free experience for us and also provided immediate response to our concerns.
5/5
TrustpilotFriendly
Friendly, polite and replies fast.
Thank you for your kind words, Harleen. We are glad you found our team friendly and responsive. If you need anything further, please feel free to reach out to us.
5/5
TrustpilotVery happy tenant
Absolutley spot on looking after me .
Thank you for sharing your experience. We are delighted to hear that our team provided you with professional and helpful service. It's great to know that the leak was fixed promptly and you feel well looked after. We are always here to offer reliable guidance and support whenever you need it.
5/5
GoogleI dealt with Myles White at Crux Careers in my search for a new job/career. I was very impressed with the service I received, he was prompt, consistent, professional and kept me updated throughout the process. I would definitely recommend Crux Careers.
Hi Rob, thank you for leaving a review. We are so happy we could help with your job search. We wish you all the best in your new venture
1/5
allAgentsAbsolutely shocking agents.
Absolutely shocking agents. Rented a property from them. Carpets were filthy Holes in bath tank leaking. Windows all damaged mold in bathroom and to bedroom huge crack in another bedroom... was told all would be done. Stupid me signed the agreement didnt do any off the work. I painted the hole house. 1 bedroom was only half painted before I gave up, as didnt finish the painting they took £170 out off deposit even tho painted the rest off house. Charged me £10 for 2 bulbs when half didnt work when moved in. Also charged me £50 to clean carpets what were filthy b4 moved in They dont care about tenants all interested in is taking your money plz if you read this stay away from john shephard
1/5
allAgents"Absolutely shocking agents...."
Absolutely shocking agents. Rented a property from them. Carpets were filthy Holes in bath tank leaking. Windows all damaged mold in bathroom and to bedroom huge crack in another bedroom... was told all would be done. Stupid me signed the agreement didnt do any off the work. I painted the hole house. 1 bedroom was only half painted before I gave up, as didnt finish the painting they took £170 out off deposit even tho painted the rest off house. Charged me £10 for 2 bulbs when half didnt work when moved in. Also charged me £50 to clean carpets what were filthy b4 moved in They dont care about tenants all interested in is taking your money plz if you read this stay away from john shephard
5/5
GoogleAn extremely professional approach and personalised experience. Both Eliana and Iain were an absolute delight to speak with and ensured to listen to my exact needs. They did exactly what they set out to do. Proactive and determined to please. Thanking you both for all. S.
Thank you Susy!
1/5
TrustpilotExtremely Negligent, do not care about tenants rights
Upon viewing the property my husband was told the carpets would be professionally cleaned however when moving in, carpets amongst other parts of the house were stained.When we moved in the ensuite shower wouldn't get hot, the water pressure was rubbish, and at times taps and shower wouldn't work or the cold water would stop working and the piping hot water would burn me /my children. I informed them of this at the end of July, its November, still not fixed. I'd just had a new baby as well. They told me 2 months into my tenancy that the previous tenants told them the heating wasn't working. Still not fixed. The boiler comes on for 10 mins a day. The property was in no state to be let out. Only cared about getting rent payments, not our safety or well being. Times when I'm trying to get my kids ready for school and I'm having too fill up buckets daily just to wash the family because the taps wouldn't work, couldn't flush the toilet cause the water wasn't working. 2 people came out to say the ensuite needs a new shower and the water system need updating, yet nothing was done. Do not rent with them. They let landlords get away with rubbish and do not care about tenants rights.Rang their offices, no responses, emailed, no responses, my mother drove to their office and spoke to them, nothing was done. Absolute rubbish!
1/5
TrustpilotOne of the worst letting agent! Colmore street birmingham branch
One of the worst letting agent!! They have no care for the tenant. Any repairs to happen promptly is out of question. At least wait 3-4 months and you are lucky if it gets done.They have left me in actively leaking house. I have to wish there is no rain everyday. They do not care at all that I have little baby and how I manage to heat the house as the leaks and water sipping does not help.They take tenant for granted. Would not give even one star.
Thank you for taking the time to leave us a review, we’re sorry to hear your experience has not been as we’d hope at this point. We are very keen to speak directly to understand more specifically what the issues you have experienced are and how we can rectify them. Please email our Lettings Director at jack.spellman@johnshepherd.com and he will be happy to discuss more. Many thanks
1/5
TrustpilotSolihull Branch- Worst letting agency
This is the worst letting agency that I have ever come across. I would not even give them a one star. I moved into the flat in June and there are several outstanding works that need to be done and no one is taking the issue seriously. The property maintenance company is full of rude staff members that do not know how to carry out their job. I do not ever get any updates from the staff members and I feel like I am constantly getting fobbed off. I pay £1000 a month to receive a bad attitude from the staff and also a flat that has so many issues. I have had a broken bed for months that I have not been able to sleep on and the management company have failed to resolve this issue. All of these issues are causing me stress and anxiety and no one in that agency is taking these issues seriously. I have dealt with many estate agents in the past in many different towns and this is the worst experience I have ever had. I will be taking this matter to the ombudsman as the branch manager has failed to take all of my issues seriously.
Thank you for taking the time to leave us a review, we’re sorry to hear your experience has not been as we’d hope at this point. We are very keen to speak directly to understand more specifically what the issues you have experienced are and how we can rectify them. Please email our Lettings Director at jack.spellman@johnshepherd.com and he will be happy to discuss more. Many thanks
5/5
GoogleWe’ve had the pleasure of working with Jane for the past 8 months, during which she has consistently provided engaging and relevant content for our blog and newsletter. Her depth of knowledge and clear understanding of each task have truly stood out, and every project has been delivered promptly and to a high standard.
5/5
TrustpilotCarried out the repair fairly quickly…
Carried out the repair fairly quickly and was informed when and who was coming to do the repair
Thank you for your review of our services Paul, we are pleased that the repair was dealt with.
5/5
TrustpilotA very smooth and fast process to the…
A very smooth and fast process from the beginning. In a few days we moved in the new home without any headache. Samantha our agent was extremely helpful and we got all the information. Thank you Sam
5/5
GoogleJane and her team created the most beautifull website we could have ever asked for . She was able to turn our vision in to reality and make that even better. we are the most proudest family based independent letting agency ever ,Jane and her team have gone above and beyond expectations with our website.
5/5
TrustpilotSana Shaikh (Tenant Letting)
The treat recieved by Sana was excellent, since day one she has proved being an excelent profesional, very kind, polite and helpful. The whole process from start to end, went extremely quick and flawlessly thanks to her, could have not asked for anyone better.Thanks Sana and keep on the good work.
5/5
TrustpilotCaitlin was extremely helpful resolving…
Caitlin was extremely helpful resolving my issue and very prompt responding
Thank you for your kind feedback.
5/5
TrustpilotPrompt response
Submitted a request for help last night to my property manager John Shepherd. Received reply from Regional Team Leader Lara Soars-White this morning. Kudos for the prompt response!
5/5
TrustpilotJohn Shepherd - Kelvin Zakeyo Review
Had a really good experience with Kelvin Zakeyo. He was easy to deal with, always quick to reply, and kept things moving without any hassle. He made the whole process way less stressful than I expected.
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