Trusted Agent profile · Solihull
Verified
★★★★★
1,672 reviews across 4 platforms
6/8 Drury Lane, Solihull, B91 3BD
Part of John Shepherd, see every office.
John Shepherd's office in Solihull, at 6/8 Drury Lane, is rated 4.4 out of 5 across 1,672 reviews on four platforms, including 294 Google reviews rated 4.2.
294
Reviews on Google
This office
3
Reviews on Yell
Business-wide
1,353
Reviews on Trustpilot
Business-wide
22
Reviews on allAgents
Business-wide
Send John Shepherd Solihull a message.
John Shepherd, the leading estate agent in Solihull, is your trusted partner for selling or letting properties in the Midlands. Backed by 30 years of property experience, we have unparalleled expertise in understanding your unique requirements as a landlord or seller. When it comes to finding Solihull estate agents, your search ends here with John Shepherd. Our dedicated team are committed to connecting your property with the perfect buyers and tenants, ensuring that your home or investment receives the attention it deserves. As a renowned, award-winning estate agent covering the Midlands, Warwickshire, Worcestershire, and Staffordshire, we possess in-depth knowledge of Solihull and beyond.
Every review we hold for the Solihull office, from every platform, shown as written. First names only.
5/5
TrustpilotEllis who I saw today was very pleasant…
Ellis who I saw today was very pleasant and well mannered. He helped me receive my parking pass this morning and although he was already dealing with another tenant he still made sure to greet me and ensured that he would deal with me next. Although it was a wait, granted he was busy, he was apologetic and very kind.
1/5
TrustpilotThey do not allocate house viewings fairly.
The lady I spoke to (didn’t get her name) was quite rude and abrupt. We enquired about viewing a house as soon as it was listed. Was told we would get a call once they had access to the property. We never got a call, so Called back today to be told the viewings are now fully booked meaning they do not allocate viewing fairly as I literally enquired within minutes of the house being published on right move.
We are sorry to read your comments. Unfortunately we cannot locate a file for you with just a first name and we would ask if you can please email drew.swadkins@johnshepherd.com with your full name and which office you called through too so we can locate your file and respond to your comments.
4/5
TrustpilotExcellent service by Michelle and Tom!
We had a positive experience with Tom and Michelle, who went above and beyond to ensure a smooth and stress-free process. Their team was incredibly supportive, guiding us through every step with clear and timely communication. They facilitated a second view with pleasure and they replied all our questions. They were proactive in addressing our queries and made sure all necessary steps were completed within the required timeframe. Their exemplary response gave us confidence and peace of mind throughout, and we’re truly grateful for their outstanding service.
5/5
TrustpilotProfessional and Friendly Service
The John Shepherd team have been really efficient, friendly and supportive.
Thank you for your kind words. We are thrilled to hear that our team provided you with professional and reliable guidance throughout the process. Your recommendation means a lot to us, and we appreciate your trust in our local expertise. If you need anything in the future, please do not hesitate to reach out.
4/5
TrustpilotThank you Lily at John Shepherd
Thank you Lily at John Shepherd. Given the “virtual “ nature of our relationship, I have to say that I can be nothing other than impressed by her speed to respond to all of my requests promptly and professionally. Oh, and given the amount of questions I asked, her patience was pushed to the limit. But, you wouldn’t have known it. Moved into the flat on Saturday. Lily and the teams post move follow up etc all very welcome. Great customer service all round.
4/5
TrustpilotJohn Shepherd estate agents were…
John Shepherd estate agents were helpful under the current circumstances especially, they explained everything thoroughly and were very informative about the processes and what was required of us. Jack Richardson was the agent dealing with our property and acted in a very professional and friendly manner. Overall a comfortable experience with john Shepherd. My only one criticism is we could have been provided with more information on the property itself, such as utility providers and which broadband providers are compatible in the area. This wasnt provided on the date of the move and made setting up accounts to the providers more difficult.
5/5
TrustpilotThe guy is a very nice guy and he knows…
The guy is a very nice guy and he knows how to attend to customers
Thank you so much for your lovely review and feedback.
5/5
TrustpilotWe have had a great experience selling…
We have had a great experience selling through John Shepard, we recently put our home on the market and have been so impressed with the service. Sophie was initially dealing with us when we were deciding to put it up on the market, she was very proactive following up and always happy to assist. She arranged everything quickly and efficiently to suit us, the photography work and video upload really made a difference to the interest we had, we were very impressed how well they were able to advertise our home.Jordon was involved in doing the viewings for our home, and was very proactive in contacting potential buyers. He was always happy to help when I called with any questions, and very accommodating. Between Sophie and Jordan they were able to bring in a lot of viewings for our home. I was very impressed with their proactive approach and their customer service. We sold our home under two weeks of it being on the market, we couldn’t of asked for more. We will definitely recommend to friends and family and would definitely use John Shepard as a first choice going forward.
5/5
TrustpilotGreat!!
Amazing landlord, fair prices and very nice!!
Thank you for your review!
5/5
TrustpilotHighly recommend
We recently completed the sale of our property with John Shepherd during the midst of the pandemic. Gurdev managed the sale in a very professional way. In particular, we were really impressed by Gurdev’s proactive approach, and with the level of communication we had with her throughout the process. All viewings were conducted in a professional manner, feedback was always received on a timely basis and only appropriately vetted, credible buyers were permitted to view the property. We highly recommend Gurdev and her team at John Shepherd.
5/5
TrustpilotWonderful from start to finish
A huge thank you to Katie, Lauren and Shannon at John Shepherd Solihull. The service I received throughout the sale of my property was second to none. Professional, attentive and most importantly proactive. The quality of the video and images produced of my property were like non I have ever seen, in such unusual times I found this virtual viewing platform to be essential. Worth every penny and would not hesitate to recommend this company to anybody. Thank you again!
5/5
TrustpilotVery helpful and informative
Very helpful and informative. Sam was brilliant, both in person and over the phone. He showed us around the house and new the house & the surrounding area well. If I was selling my house I would definitely would ask Sam to do it, as he is fab!
Thank you for your kind words, it was a pleasure to able to assist you. We hope to hear from you in the future.
5/5
TrustpilotGreat service and communication
My experience with the team has been great from the very beginning. From the outset Lauren was helfpul and friendly when coming to view my property to get it on the market. Since then Shannon has been an absolute godsend. She is the person who keeps me the most up-to-date (more than my solicitor) and has always been on and for any questions I have had - and there have been many, but she always takes the time to talk me through the process. I am (fingers crossed) nearly at the end of the process of selling and I would recommend John Shepherd to anyone thinking of putting their property on the market.
5/5
TrustpilotEllie has been very useful with my…
Ellie has been very useful with my daughter purchasing her first property. She has always replied to emails and enquires the day of enquiring! Thankyou
5/5
TrustpilotLauren Foster top for customer care
Lauren Foster is incredibly professional and level of customer service is second to none. I hope the management at John Shepherd are able to recognise her efforts.Just the simple things, such as timely and meaningful communication makes a huge difference. Many thanks David
5/5
TrustpilotI have dealt with Senka at John…
I have dealt with Senka at John Shepherds on many occasions and find her helpful when dealing with my properties.
1/5
TrustpilotThis is prInaccurate descriptions, lack of timely support, manipulative practices, disrespectful and disgusting services!obably the worst letting…
This is probably the worst letting agency I have ever used in my life. I have been renting for nearly 7 years in the UK and I definitely had the worst possible experience. The staff is extremely unhelpful, arrogant and ridiculously rude. I had no water in the flat when I moved in, missing letter box keys, fob is not working, broken wash machine, the flat was dirty, messy and not even been cleaned! It took them weeks to fix the problem, definitely wasn't a livable condition when I moved in!!! When I moved out, they tried to charge me £180 for cleaning fee, and blamed me for broken items which were already broken when I moved in and the flat was dirty on arrival! I can guarantee that the flat was 100% cleaner when I moved out compared to when I moved in! I would not recommend that you use these guys to deal with anything from sales to lettings to maintenance. Inaccurate descriptions, lack of timely support, manipulative practices, disrespectful and disgusting services!
Thank you for taking the time to leave us a review, we’re sorry to hear your experience has not been as we’d hope at this point. We are very keen to speak directly to understand more specifically what the issues you have experienced are and how we can rectify them. Please email our Lettings Director at jack.spellman@johnshepherd.com and he will be happy to discuss more. Many thanks
5/5
GoogleMyles was absolutely fantastic throughout the whole process. Friendly, professional and always made sure that I was happy with how everything was going. Quick to get back to me at all times and made the overall experience that much easier for me! Thanks Myles!
Really appreciate your kind comments Will, glad we could help :)
5/5
TrustpilotTanisha was really good with me and my…
Tanisha was really good with me and my partner made us feel very reassured, made time for us, didn’t make anything complicated.
5/5
GoogleCrux have helped support our extraordinary growth by taking the time to understand that when it comes to recruiting for our team, good is not good enough! We have made 3 job offers through them to outstanding candidates in the last week alone. Thank you Myles & Steve!
Thank you Matt, glad we can help you and hopefully can further help in the future!
5/5
TrustpilotPurchasing a property.
Turkay has been of great help in this process. Always quick to answer and get back to you regarding any queries you might have. Very open, talkative of the property, and positive, which is a rarity in this industry (especially when it comes to viewings).
1/5
TrustpilotLANDLORDS BEWARE !! Unreliable Management and Substandard Contractors
I would strongly advise landlords to avoid this agency. In my experience they provide very little support and seem more interested in collecting fees than actually managing properties. Maintenance issues were handled poorly, and using unreliable contractors whose work was substandard. If you are a landlord looking for a proactive, professional service, I would recommend looking elsewhere.
1/5
TrustpilotAbusive staff, all round bad company.
Abusive staff that shouts whilst denying legal rights to tenants, openly admitted they don't maintain properties so landlords what are you paying for? Have cost us hundreds and damaged my landlords property by lack of maintenance. The abusive staff member has faced no repercussions either baring in mind the abuse on top of admitting he's not done his job (in writing) as well as misadvising to the cost of hundreds (also in writing). Get yourself a better estate agent as a tenant or a landlord, landlords you're paying for literally nothing! Tenants they regularly break the law! This can also impact on landlords. They just say they're doing what they do but have no evidence to ever back it up so request and you won't receive. They have been reported to my local MP multiple times and now once more by myself, I am also taking legal action against them for the lack of management to the tenancy and damages caused by lack of. Fully supported by my legal advisor.
Thank you for taking the time to leave us a review, we’re sorry to hear your experience has not been as we’d hope at this point. We are very keen to speak directly to understand more specifically what the issues you have experienced are and how we can rectify them. Please email our Lettings Director at jack.spellman@johnshepherd.com and he will be happy to discuss more. Many thanks
5/5
TrustpilotFindHighly efficient and professional! Olga from John Shepherd made the rental experience wonderful！ing a rental property can be…
Finding a rental property can be stressful, but working with Olga from John Shepherd made the experience wonderful. I can't express how thankful I am to have found her.
Dear Jia, thank you for your kind review. This has been shared with Olga. Wishing you and your family well in your new home!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Send John Shepherd Solihull a message.
