Trusted Agent profile · Solihull
Verified
★★★★★
1,670 reviews across 4 platforms
6/8 Drury Lane, Solihull, B91 3BD
Part of John Shepherd, see every office.
John Shepherd's office in Solihull, at 6/8 Drury Lane, is rated 4.4 out of 5 across 1,670 reviews on four platforms, including 294 Google reviews rated 4.2.
294
Reviews on Google
This office
3
Reviews on Yell
Business-wide
1,351
Reviews on Trustpilot
Business-wide
22
Reviews on allAgents
Business-wide
Send John Shepherd Solihull a message.
John Shepherd, the leading estate agent in Solihull, is your trusted partner for selling or letting properties in the Midlands. Backed by 30 years of property experience, we have unparalleled expertise in understanding your unique requirements as a landlord or seller. When it comes to finding Solihull estate agents, your search ends here with John Shepherd. Our dedicated team are committed to connecting your property with the perfect buyers and tenants, ensuring that your home or investment receives the attention it deserves. As a renowned, award-winning estate agent covering the Midlands, Warwickshire, Worcestershire, and Staffordshire, we possess in-depth knowledge of Solihull and beyond.
Every review we hold for the Solihull office, from every platform, shown as written. First names only.
5/5
TrustpilotJohn Shepherd - Kelvin Zakeyo Review
Had a really good experience with Kelvin Zakeyo. He was easy to deal with, always quick to reply, and kept things moving without any hassle. He made the whole process way less stressful than I expected.
5/5
TrustpilotAbove and beyond expectations
Jack has been great throughout the purchasing process. From the initial call, providing us with all of the required information during the viewing, through to the post viewing process - everything has been timely (even providing updates whilst on annual leave!) I would absolutely recommend him and John Shepherd as agents, irrespective of whether you’re a first time buyer or not.
5/5
GoogleI have been a landlord with John Shepherd for many years and they have always provided a very professional and reliable service. I have just sold the property with them and Carly in the lettings department has been excellent with a number of difficulties we have encountered but she always resolved them in a professional and timely manner. Would definitely recommend and Carly is an excellent agent. Thanks very much for all your helpPositiveResponsiveness, Professionalism, Value
5/5
TrustpilotValue…Efficiency….Amiability.
Good communication. Adrian was very helpful experienced & knowledgable. Mia in the office kept us well informed & updated at all times…..& has a particularly warm & friendly telephone manner.Once negotiated they stuck to the deal we agreed and discharged their responsibilities to us in an amiable & efficient manner.Well done…& thank you.
5/5
TrustpilotGreat Service-John Shepherd Solihull recommended
Gurdev and Harry provided an efficient, professional and friendly approach throughout the property sale. The sales brochure was excellent, Gurdev quickly recognized the potential the property offered. We were kept well informed throughout It was not the easiest period in which to sell a property but we achieved a sale thanks to the dedication of Gurdev, Harry and the team in Solihull. I have no hesitation in recommending John Shepherd to anyone. Thank you
1/5
TrustpilotDon't use this agency
Don't use this agency. They illegally charge referencing fees which are not a permitted charge under the Tenant Fees Act 2019. They also fail to give adequate keys and fobs, and repairs take too long. Highly recommend to stay away from this agency
5/5
TrustpilotJohn Shepherd Estate Agents is…
John Shepherd Estate Agents is commendable. Their process from the beginning to the end is seamless. I am very pleased with their service, and will surely recommend the agents to family and friends for same service. Adeshina
5/5
TrustpilotSuperb property sales team
After a very quick and successful sale of our property I would like to thank the whole team at John Shepherd collection. In particular Gurdev and Harry for a very professional approach with great advice when needed. Highly recommend them. Great job!!!
Thank you so much for your kind words, it is great to hear you had a good experience with John Shepherd.Here to help in the future.
1/5
allAgentsI don't leave reviews
I don't leave reviews very often but John Shepherd West Bridgford deserve one. I am absolutely disgusted with this unregulated letting market, trying to remove deposit money for 2 small plastic cracks in a fridge freezer and saying they will need to replace both from our deposit money. Furthermore saying they will need to have it re-cleaned despite us paying £180 for two cleaners to spend 3 hours cleaning it professionally. Prior to this when we lived in the flat we had a low water pressure problem which took them over 4 months to fix, they came up with excuse after excuse before finally offering to fix it a few weeks before we moved out (only because we had to get the council involved to sort it). We then moved into another property with them where the oven had not been cleaned (see pictures attached) yet was told it was just cleaning residue. Also the dishwasher that did not work, we were originally told to try to fix it ourselves? Thirdly in our contract it makes reference to a washing machine, yet no washing machine was present and we had to spend hundreds to buy our own. I cannot believe what these agencies try to get away with, I highly doubt they would even replace the fridge and freezer for such a small crack and new tenants who will soon move in, they just want money money money! Disgusting.
1/5
allAgents"I don't leave reviews..."
I don't leave reviews very often but John Shepherd West Bridgford deserve one. I am absolutely disgusted with this unregulated letting market, trying to remove deposit money for 2 small plastic cracks in a fridge freezer and saying they will need to replace both from our deposit money. Furthermore saying they will need to have it re-cleaned despite us paying £180 for two cleaners to spend 3 hours cleaning it professionally. Prior to this when we lived in the flat we had a low water pressure problem which took them over 4 months to fix, they came up with excuse after excuse before finally offering to fix it a few weeks before we moved out (only because we had to get the council involved to sort it). We then moved into another property with them where the oven had not been cleaned (see pictures attached) yet was told it was just cleaning residue. Also the dishwasher that did not work, we were originally told to try to fix it ourselves? Thirdly in our contract it makes reference to a washing machine, yet no washing machine was present and we had to spend hundreds to buy our own. I cannot believe what these agencies try to get away with, I highly doubt they would even replace the fridge and freezer for such a small crack and new tenants who will soon move in, they just want money money money! Disgusting.
5/5
GoogleCrux careers have been great in advising and coaching me on my CV and interview techniques. Eliana is very professional and helpful, she has guided me onto the right career path and I have no hesitation in recommending her. Thank you , Eliana!
Thank you very much Clare, glad we could help!
5/5
TrustpilotNatasha Watkins was my agent in the…
Natasha Watkins was my agent in the sale of my apartment. She was very helpful and efficient in all aspects. Great service. Recommend.
1/5
TrustpilotTassi Lettings
Tassi Lettings are now under John Shepherd so just to add to here also:I am a student living in a flat with Tassi Student Lettings currently. It has been beyond hell.When I moved in:- Tabacco scattered across the floor- Bin full of maggots - Dirt on the skirting boards- Mould in the bathroom- Electric parking that did not work- No heating (and it has been 2 months)- No instructions on how to turn the fire alarm off (it was on from 9pm - 10am)- Electricity randomly switching off- Light detached and hanging from the ceiling - Scratched furniture- Broken toilet seat- More I cant even think offYou can not get hold of them at all! If you have an issue you have to ring 100 times to even get through to someone. DO NOT LET FROM THEM! They are useless, absolutely useless. I moved in in August it is now October and problems are still coming up and the old ones are not getting fixed.
2/5
TrustpilotSolihull branch.
Used the Solihull branch.
Thank you for your feedback and for highlighting Caitlin's excellent support during your move. I'm sorry to hear about the frustrating verification process for your guarantor and the additional ID request after signing the tenancy. We strive for customer-centric service and will review our procedures to ensure a more reliable experience in the future. We appreciate your honesty and hope you'll consider us again for any future needs.
1/5
TrustpilotFound the staff to be generally very unhelpful
Found the staff to be generally difficult and unhelpful. I wanted to view a property on Hampton Lane. They said they were told by the seller to 'work backwards' from 5.30pm, and offered me a 4.15 slot. Asked repeatedly for an earlier slot, due to work commitments, but they just said no. On the day, yesterday, it transpired I could not make it for work reasons, despite my efforts to make it. I rang agent today to ask for a viewing. I was told offers had been made and another viewing was 'unlikely.' I would have thought that unless the offers had been accepted and /or property had been sold, there is no reason not to entertain further interest. I would expect a greater level of courtesy from agents, especially when they are dealing with a property value of just under a million pounds! Extremely frustrating and disappointing. I cannot understand this approach to buyers.
Dear Miss Rashid,Thank you for bringing this to our attention. Please note we had a time slot we needed to adhere to. I understand you cancelled the appointment 10 minutes prior to your appointment time however we still have allocated an appointment to you next week if you are still interested or alternatively if you would like to view any other property with John Shepherd, please feel free to contact us. Many thanks,
5/5
TrustpilotProfessional
I had a wonderful experience with John Shepherd, specifically because of Melissa Cannon. She was extremely helpful, quick to respond, professional and showed empathy. Thanks a lot Melissa!
Thank you again for taking the time to let us know how we did. We hope you have a great day!
2/5
TrustpilotAbsolutely shocking service
Absolutely shocking service. Requested a landlord statement for over one month for my tax bill. Despite chasing and clarifying information several times. Called up spoke to a very rude lady on the phone. Never received the document.
5/5
GoogleExcellent service from Lorenzo, he was really efficient and friendly. I will highly recommend Crux Careers, especially Lorenzo. He was very informative and kept me updated throughout the entire application process.
Thank you for your great review Cristina. Lorenzo and the recruitment team at Crux, always take great pride in placing the right candidates into the right roles. We wish you all the best in your new job and thank you again for taking the time for leaving such a great review
5/5
TrustpilotTash from John Shepherd has been…
Tash from John Shepherd has been excellent all through our purchase. Really friendly and professional lady
Thank you for your review of the service received by Tash, Louise. This is much appreciated and has been shared with Tash! 😊
5/5
TrustpilotFrom ther very first viewing right up…
From ther very first viewing right up until completion Turkay Hasan was very helpful and answered all questions.
5/5
TrustpilotGreat Managing agents
I have been renting a property for over a year now with John Sheppards being my managing agent, Everytime I have had a issue or concern Lauren Foster and her Team has been ever so helpful and helped me every step of the way.I would definitely recommend Lauren and her team for anyone looking to possibly rent a property.
5/5
TrustpilotExcellent property management service
5/5
GoogleMy husband and I have just rented a property through John Shepherd Solihull and have been dealing with Ailish. She has be great in setting up everything for us for our house move, especially in the current circumstances. We had a virtual viewing and everything was handled very professionally and quickly. Ailish has been great at answering all my many questions and getting us ready for our move! :)PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleCouldn't recommend Crux Careers enough! Jack and Myles were so helpful through the stressful time of changing jobs and guided me through everything! I have now been in my new job 3 months and I am so happy and its all thanks to them!
Thanks Jess, and glad to hear you are so happy in your new role!
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