5/5
TrustpilotThis guy is amazing
This guy is amazing , thank you for making it stress free , you are amazing
Agent replied · 29 January 2026
Thank you so much for your great review!
Trusted Agent profile · Solihull
Verified
John Shepherd Solihull reviews
★★★★★
1,669 reviews across 4 platforms
6/8 Drury Lane, Solihull, B91 3BD
Part of John Shepherd, see every office.
John Shepherd's office in Solihull, at 6/8 Drury Lane, is rated 4.4 out of 5 across 1,669 reviews on four platforms, including 294 Google reviews rated 4.2.
294
Reviews on Google
This office
3
Reviews on Yell
Business-wide
1,350
Reviews on Trustpilot
Business-wide
22
Reviews on allAgents
Business-wide
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About John Shepherd Solihull
John Shepherd, the leading estate agent in Solihull, is your trusted partner for selling or letting properties in the Midlands. Backed by 30 years of property experience, we have unparalleled expertise in understanding your unique requirements as a landlord or seller. When it comes to finding Solihull estate agents, your search ends here with John Shepherd. Our dedicated team are committed to connecting your property with the perfect buyers and tenants, ensuring that your home or investment receives the attention it deserves. As a renowned, award-winning estate agent covering the Midlands, Warwickshire, Worcestershire, and Staffordshire, we possess in-depth knowledge of Solihull and beyond.
Reviews
Every review we hold for the Solihull office, from every platform, shown as written. First names only.
Trustpilot5/5
GoogleDaniel was great, kept me informed at every stage was really informative and put me forward for the right role
5/5
TrustpilotAn Exceptional Showing
Our experience with Sales Administrator Mia Cornwall of John Shepherd Estate Agents was exceptional. Not only was she incredibly well-informed about the property and the neighbourhood, she went out of her way to make us feel comfortable and attended to. We honestly believe that her showing of this property could be used as a training video for others interested in her line of work. Top marks.
5/5
TrustpilotAlex shomari was super professional and…
Alex shomari was super professional and came across as very warm.
Agent replied · 10 March 2026
Thank you for sharing your review. We are delighted to hear that you had a great experience. If you need anything further, please do not hesitate to reach out to us.
5/5
GoogleExcellent service. Friendly and attentive staff. Thanks to Dipika for all the help .
Agent replied · 22 July 2026
Thank you from all the team for your 5 Star Review Rolanda, it's been our pleasure assisting you with your move. We wish you all the very best.
5/5
TrustpilotBoth Megan and Gemma were very…
Both Megan and Gemma were very professional, whilst helping us through a smooth transition.
5/5
TrustpilotLily Johnson: efficient, diligent, and outstanding work ethics.
I am currently in the process of renewing my tenancy and Lily Johnson is the agent currently on my case. I must express my gratitude towards her, she has been the most efficient, diligent, and knowledgeable housing agent I have ever dealt with. I really appreciate her hard-work, and I hope John Shepherd never let go of her services, they would be missing a star!
1/5
TrustpilotAVOID AT ALL COSTS!!
AVOID AT ALL COSTS!!! horrific company
Agent replied · 16 April 2026
Thank you for your feedback. We are very sorry to hear about your experience and the distress caused by the condition of the property. This isn’t the standard we aim to deliver, especially when it comes to clear communication and timely repairs. We understand how frustrating this must have been. We’d really like the opportunity to put this right so please contact us directly so we can look into the details and support you further. Thank you.
5/5
TrustpilotExcellent service throughout the process
My interaction with the team in Shirley was the purchase of my new home, from the first interaction I was impressed and it made such a smooth process during a difficult time before the stamp duty holiday.Jordon was our first point of contact when we viewed the property creating a relaxed atmosphere, he was able to answer questions that we raised (unlike some viewings that we had been to) and followed up after when needed.Sophie was managing the next step, I had not purchased a house in 20 years and Sophie walking me through the process and put me at ease during the negotiation stage, thankfully for us our offer was accepted. I want to thank Sophie for her patience and professionalism during this stage.Next was Shannon who provided me sound information about the process and where we may need help during the process of managing the solicitors.Amazing service and if I were ever to move again would certainly consider using John Shepherd.
5/5
GoogleI am in the process of purchasing a house through John Shepherd and my experience to date has been fantastic. We initially had a different agent who unfortunately left shortly after we reserved the property but the transition to Jack (our current agent) has been seamless. Jack is extremely knowledgeable and supportive. The purchasing process involves a lot of legal requirements which Jack has been really helpful in chasing with both sides to speed up the process. He is available 24/7 and responds to any correspondence the same day. Jack has helped to keep us sane throughout this process and has been invaluable to us. Thank you!PositiveResponsiveness, Quality, Professionalism, Value
5/5
TrustpilotYou just can’t beat them at John Shepard
I can’t express how much I would like to thank you all at John Shepard Collection especially Gurdev and Harry they have more than bent over backwards for my family and sale of our house. It wasn’t straight forward at the beginning as we had built the house ourselves and there was so much paper work that we needed to get for the sale to commence but with all there help and guidance we got there in the end with there advice and patients they done more than there job and for that I am very grateful I am now all sold and looking for our next adventure thanks again guys all at John shep ❤️❤️❤️
5/5
TrustpilotWe recently purchased a house in…
We recently purchased a house in Stafford via John Shepherd estate agents. I have to say that the way they dealt with us was exceptional. From the very start they kept us informed of how the sale was progressing. All queries and questions from the sellers were passed back to us promptly. Specifically Mia Cornwall was excellent in dealing with the whole sale from start to finish.
5/5
GoogleWe’ve had excellent and professional service from Rickie Westwood at John Shepherd. From finding a property to being completely sorted in less than a week. Rickie was extremely responsive and helpful, answering our questions and resolving any issues. Also, the system that John Shepherd uses to check references and process the tenancy agreement is very efficient (including ability to do e signatures). The whole process was seamless. We can’t recommend them highly enough!PositiveResponsiveness, Professionalism
5/5
GoogleThankyou again to John Shepherd for letting a property for me. All of the team I have dealt with, have been extremely communicative and supportive both to myself and the ingoing tenants. Ailish and Rickie in the 1' instance in letting the property so quickly and efficiently and Jonathan on his detailed inventory. Thanks to Carly too for her ongoing support as the portfolio manager. Well done team and thanks again for your continued support.
5/5
TrustpilotEfficient staff who are friendly and…
Efficient staff who are friendly and helpful
Agent replied · 3 April 2026
Thank you so much for your review. We are thrilled to hear that you found our staff to be efficient, friendly and helpful. Your feedback inspires us to continue providing customer-centric service and we look forward to welcoming you back soon.
5/5
TrustpilotBest experience I ever had !
I just got my new flat through this agency and I cannot describe how impressed I’ve been about them professional service ! I don’t even know how to say Thank you to Brendan Pearce , because he was absolutely amazing and he was helping me a lot to get my dream flat ! Even when I was struggling with forms and applications he was totally there for me to help with the best advices. As I had a bad experience before with others agents , Brendan was a truly blessing for me ! I will definitely recommend this agency and for sure I will keep them for my needs in the future! x
5/5
TrustpilotCharlotte Milner - thank you!
Charlotte Milner made our experience with John Shepherd Lettings great! She always kept us well informed during the whole renting process and happily (and promptly!) answered any questions we had. Charlotte was always friendly and we have found it very helpful that she was the sole agent dealing with our queries - this kept communication very clear! Thank you again.
5/5
TrustpilotHappy with the service provided.
Agent replied · 14 April 2026
Thank you for your kind words, James. We are delighted to hear you were happy with our service. Our team strives to provide professional and reliable guidance, and your feedback means a lot to us. We look forward to supporting you again in the future.
5/5
TrustpilotJust waned to thank the staff at John…
Just wanted to say the staff at John Shepard have been great especially Ailish in the solihull office. She was alway quick to respond to emails, sorted out a viewing with the landlord before they’d even had a chance to market the property. This has lead to us being able to get to know the landlord and him us as tenants making the move easier as well. The only downside is the referencing service they use as it seems to be set up on a 50/50 basis so my husband had to pay half then I had to log in and pay half. This isn’t John Shepard’s faults just the was it’s set up.Rickie was also fantastic at getting back to us with any queries in Ailish’s absence.
5/5
TrustpilotStaff are lovely
Lara Soars ‑ White and Simon Price are extremely helpful!
Agent replied · 4 March 2026
Thank you for your sharing your review with us. We are glad to hear that you found our team helpful and professional. If you need anything further, please feel free to reach out to us.
5/5
GoogleGreat agency that cares about their clients. Very friendly staff with a positive attitude that reassures you that you are in the right hands. Highly recommend Eliana. She was absolutely fantastic, she helped me find a great career within the industry I wanted, and responded to every enquiry with a situation.
Agent replied · 16 July 2026
Hello! Thank you so much for your kind review! We hope that you are keeping safe and well. Please do let us know if we can be of help in the future. Best regards
5/5
TrustpilotEllis who I saw today was very pleasant…
Ellis who I saw today was very pleasant and well mannered. He helped me receive my parking pass this morning and although he was already dealing with another tenant he still made sure to greet me and ensured that he would deal with me next. Although it was a wait, granted he was busy, he was apologetic and very kind.
5/5
TrustpilotProfessional and Friendly Service
The John Shepherd team have been really efficient, friendly and supportive.
Agent replied · 22 February 2026
Thank you for your kind words. We are thrilled to hear that our team provided you with professional and reliable guidance throughout the process. Your recommendation means a lot to us, and we appreciate your trust in our local expertise. If you need anything in the future, please do not hesitate to reach out.
4/5
TrustpilotExcellent service by Michelle and Tom!
We had a positive experience with Tom and Michelle, who went above and beyond to ensure a smooth and stress-free process. Their team was incredibly supportive, guiding us through every step with clear and timely communication. They facilitated a second view with pleasure and they replied all our questions. They were proactive in addressing our queries and made sure all necessary steps were completed within the required timeframe. Their exemplary response gave us confidence and peace of mind throughout, and we’re truly grateful for their outstanding service.
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