Every review we hold for the Solihull office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotWith a very helpful and focussed…
With a very helpful and focussed approach in dealing with a couple of longstanding repair issues, Dil Gedhu showed her ability to drive things forward in the interests of John Shepherd`s tenants. Thank you, Dil.
Alison · 16 July 2026
Agent replied · 12 October 2026
Thank you for your kind words, Alison. We are pleased to hear that Dil's professional and helpful approach made a difference in resolving your repair issues. We really appreciate your recommendation and remain here for support whenever you need us.
★★★★★ 5/5
TrustpilotTop professionals
Just to say that, in Aleemah Aziz and Alisha Donaldson, John Shepherd have two excellent professionals in their Birmingham office. Courteous, efficient and smart! Thanks to both for their help.
Adam · 17 August 2026
Agent replied · 12 October 2026
Thank you for your kind words, Adam. We are thrilled to hear that our team have provided you with professional support. We appreciate your feedback and look forward to assisting you again in the future.
★★★★★ 1/5
TrustpilotTassi, but worse
Since Tassi was bought out by John Shepherd, my experience with them has gone rapidly downhill. Maintenance requests and contact form submissions are not actioned, phones are never answered, and if you even get in contact with someone through previous correspondence or guessing their new email address, they'll just stop responding when you've asked them questions.
Jack · 10 July 2024
Agent replied · 28 August 2024
Thank you for your review and we are sorry to hear of your recent experiences. We would welcome further information on your review, and would politely request that you write into the Property Management Director, Chris Blick on chris.blick@johnshepherd.com so further investigations can be conducted.
★★★★★ 5/5
TrustpilotGreat service
Great communication with all the ladies in Lettings, kept us up to date every step of the way. Always friendly & helpful.
Adrian · 6 October 2026
Agent replied · 10 October 2026
Thank you for your kind words Adrian. We are delighted to hear that our team was communicative and provided reliable guidance throughout your experience. Our goal is to offer professional and helpful support, and we appreciate your recognition of our efforts. If you need anything further, please don't hesitate to reach out to us, we are always here to help.
★★★★★ 5/5
TrustpilotAleemah Aziz
Aleemah Aziz - A true legend and a star! Always patient, professional and helpful with any challenge that may randomly pop up.
Marlon · 5 October 2026
Agent replied · 13 June 2024
Thank you for your fantastic feedback! We are delighted to hear that Aleemah has been so helpful, professional and supportive. We will be sure to share your kind words with her. Thank you for your 5-star review!
★★★★★ 5/5
TrustpilotHave been renting for 7 years using…
Have been renting for 7 years using this agency, always my point of contact being Gita Patel, who’s been extremely supportive whatever the circumstance. Highly recommend their services.
Thank you!
Ina · 11 August 2026
Agent replied · 12 October 2026
Thank you Ina, for sharing your wonderful experience with us. We are delighted to hear that Gita has been such a supportive point of contact for you throughout. We appreciate your recommendation and look forward to assisting you further.
★★★★★ 5/5
TrustpilotThomas Francis attended to me from the…
Thomas Francis attended to me from the first day I contacted the letting agency with a warm and kind approach. He is very professional and guided me through with so much honesty, highly recommended.
Charles · 11 July 2026
Agent replied · 12 October 2026
Thank you for sharing your experience Charles. We are delighted to hear that Thomas provided you with professional and reliable guidance and able to provide you with such great support throughout your journey. We appreciate your recommendation and look forward to assisting you again in the future.
★★★★★ 5/5
TrustpilotGreat Team
I had a wonderful experience whilst renting with the team at the Sutton office, Mia, Abbie, Adam, Tenille, Christina and Callum all went above and beyond to assist with any issues we had.
Raymond · 17 July 2026
Agent replied · 12 October 2026
Thank you, Raymond, for sharing your wonderful review for our Sutton team. We are delighted to hear that Mia, Abbie, Adam, Tenille, Christina, and Callum provided you with such helpful and professional support. We really appreciate the recommendation and hope to work together again in the future.
★★★★★ 5/5
TrustpilotExcellent property management services
Excellent property management services. Detailed, fair, relaible and effective. Most recently Reemi who acted professionally in the best and fair interests of both myself as landlord and the tenants during the check out process.
J · 10 July 2026
Agent replied · 12 October 2026
Thank you for your kind words J. We are so pleased to hear of your experience working with Reemi and that we have gone above and beyond to support you through your journey. We appreciate your recommendation and we remain at your disposal for any further assistance you may need.
★★★★★ 4/5
TrustpilotTeam members
sue has been really great, shes looked after me since I moved into the flat & I couldn’t be more thankful. She’s always there for support & very commutative
Mia · 12 August 2026
Agent replied · 12 October 2026
Thank you for sharing your lovely review for Sue in our Redditch branch! We love to hear this feedback for our team and appreciate you taking the time to share.
★★★★★ 1/5
TrustpilotFour Oaks office
The worst rental experience we have ever had! The way we were treated is an absolute disgrace. We rented through Acres/John Shepherd from Feb 21 to April 22. In Jan 22 we received a call from the estate agents at Acres asking to come round to get the house ready for sale. This came as a complete shock to us as we hadn’t even been told by John Shepherd that the landlord was planning on selling the house. A complete lack of communication from John Shepherd, and clearly incompetent staff who couldn’t even be bothered to give us the heads up that the house was being sold. During our time in the house, we had the displeasure of dealing with Julie Sargeant who is possibly the rudest, most condescending person I have ever dealt with. Emails were constantly ignored, she only replied to emails if she needed something from us. We also had many contractors visiting the house during our time there who made comments about Julie, so it was interesting to note that it is not just us who she was unpleasant to. We requested to be present during the inventory check out (as is our right), however we were denied this due to “Covid restrictions”. We found this very odd as this was in April 22 after all Covid restrictions had been lifted. It was also odd that this didn’t seem to be a problem when we lived in the house and the agents needed to come over, this was while restrictions were very much in place. John Shepherd have also not given us any of our post since we moved out. Julie said we had some post quite soon after we moved out so I gave her our forwarding address. We never received this post which Julie claimed she sent - which incidentally coincided with us disagreeing to the deposit deductions! I have since contacted multiple times asking to collect our post but have been told there is none. Having been in contact with the senders, I am aware of multiple pieces of post so I know that this is untrue. Absolutely appalling experience, do not deal with John Shepherd!
Eve · 22 August 2022
Agent replied · 13 June 2024
On receipt of your review, there are some serious allegations made against our business and more specifically about an individual employee. To collaborate your review comments, a full investigation will be needed to understand the nature of your claims. Can you therefore provide more details to our Property Management Director Chris.blick@johnshepherd.com explaining in confidence all of the issue you perceive to have experienced. Alternatively, if you wish to pursue a formal complaint more details of this can be found on our website: johnshepherd.com and the process of how to action this. Thank youJohn Shepherd Lettings
★★★★★ 5/5
TrustpilotHad a fantastic experience using this…
Had a fantastic experience using this agency and especially their agent Reemi who was on hand to walk us through everything and answer any questions we had
Ibrahim · 20 August 2026
Agent replied · 12 October 2026
Thank you for your kind words Ibrahim. We are delighted to hear you had a fantastic experience with Reemi who has been able to support you through your journey. We appreciate your trust and look forward to assisting you again in the future.
★★★★★ 5/5
TrustpilotQuality inspection from a tenant
I have been a tenant for over six years. I have had regular inspections of my property however my recent experience with Debbie Jackon was outstanding. The inspection was thorough going through each room and the outside, discussing what was good as well as issues. She recorded each area describing the issues and taking photographs. Debbie was good to talk to, being a good listener and communicator. Thank you Debbie for making an inspection an enjoyable experience and not something to dread.
ELIZABETH · 6 October 2024
★★★★★ 5/5
TrustpilotExcellent service from Gita Patel
Excellent service from Gita Patel, as always with a very speedy response. My query was dealt with quickly and professionally, and the communication was clear throughout! I really appreciate the prompt support.
Saba · 13 July 2026
Agent replied · 12 October 2026
Thank you for your kind words Saba. We are delighted to hear that Gita provided you with such professional and helpful support. We appreciate your recommendation and look forward to supporting you again.
★★★★★ 5/5
TrustpilotExcellent
Excellent customer service especially gita you can contact her any time with a problem and she’ll sort it
Neil · 7 October 2026
Agent replied · 10 October 2026
Thank you for your kind words, Neil. We are thrilled to hear that Gita, provided you with excellent customer service throughout. We appreciate your recommendation and look forward to continuing to support you.
★★★★★ 5/5
TrustpilotTracy Savidge - top property manager
Tracy Savidge has been supporting me with all manner of queries since taking up tenancy with Tassi (recently acquired by John Shepherd) in 2021. I've been the grateful recipient of combined experience, dilligence and geniality throughout. Repairs are always promptly arranged. I've rented a number of properties over the years and I've never known more masterful dominion over contractors.Most recently Tracy's been a dependable advisor as I come to the end of my tenancy. I couldn't in good conscience let the great work through the years go unsung.
Daniel · 12 September 2024
★★★★★ 5/5
TrustpilotEasy to contact and good communication…
Easy to contact and good communication with staff. Communicated with aleemah who was prompt with responses and made vacating easy!
Rohan · 19 September 2026
Agent replied · 12 October 2026
Thank you for sharing your wonderful 5* review for Aleemah, we love to hear of your great experience!
★★★★★ 5/5
TrustpilotMy five stars go to Reemi Yasmin for…
My five stars go to Reemi Yasmin for helping me find the right tenants, thank you for your support, I really appreciate it x
Karin · 24 August 2026
Agent replied · 12 October 2026
Thank you for your kind words Karin. We are so pleased to hear that Reemi provided you with helpful support in finding the right tenants. Our team is dedicated to offering reliable guidance and building lasting relationships. If you need anything else, please don't hesitate to reach out to us, we are always happy to help.
★★★★★ 5/5
TrustpilotSpecial thanks to mohammed Ibrahim for…
Special thanks to mohammed Ibrahim for providing and showing the property and providing all thr minute details. Really happy and appreciate and thanks for the service of John shepherd.
Gourab · 18 July 2026
Agent replied · 12 October 2026
Thank you for sharing your wonderful experience, Gourab. We are thrilled to hear that Mohammed provided you with such helpful and detailed service. Your appreciation and recommendation means alot. If we can help with anything further, please don't hesitate to contact us.
★★★★★ 5/5
TrustpilotExcellent service from start to finish
Excellent service from start to finish! The estate agent (Matt) was professional, friendly, and very helpful throughout the whole process. Communication was great, and everything was handled smoothly. I would highly recommend him to anyone looking to buy, sell, or rent a property.
Five star from me. Abbs
ABDELLAH · 10 October 2026
★★★★★ 5/5
Trustpilot5 Stars
I have been a landlord and contractor for Tracy for many years. She's trustworthy and honest which is essential in the lettings game.
Expert · 22 August 2026
Agent replied · 12 October 2026
Thank you for taking the time to share your review for Tracy and for trusting in us over the years. We pride ourselves on being trust worthy and honest within the industry and are glad to hear of your positive experience working with us. Thank you again and we look forward to supporting you further.
★★★★★ 5/5
TrustpilotReally happy with the customer service…
Really happy with the customer service from Lara, was able to get an appointment to get my fire alarm fixed.
Meme · 9 September 2026
Agent replied · 22 September 2026
Thank you for your kind words Meme. We are really pleased to hear of your experience with Lara and we are glad we were able to resolve your fire alarm issue quickly. If you need anything else, please don't hesitate to reach out to us.
★★★★★ 5/5
TrustpilotEllie & matt thank you excellent…
Ellie & matt thank you excellent service. I was struggling to sell my house and you guided me through.Thank you so much. Okay
Maskeen · 20 August 2026
Agent replied · 12 October 2026
Thank you for your kind words Maskeen. We are delighted to hear that our team including Ellie and Matt provided professional and helpful guidance to make a difference in selling your house. We appreciate your recognition and wish you all the best with your move and your next chapter.
★★★★★ 1/5
TrustpilotRude and stuck up
Every time i have any contact with these people especially the solihull branch they are totally rude and obnoxious
Delina · 11 September 2026
Agent replied · 22 September 2026
Thank you for sharing your review with us, Delina. We are very sorry to hear that your experience has not met expectations and that our communication has fallen short. Unfortunately, we have been unable to locate your details within our system. Your feedback is important to us, and we would welcome the opportunity to understand more about your experience and address your concerns.
Please could you contact usdirectly at laura.heaven@johnshepherd.com so that we can investigate this further and work towards rebuilding your trust in our service moving forward. Thank you, we look forward to hearing from you.
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