Trusted Agent profile · Solihull
★★★★★
849 reviews across 2 platforms
6-8 Drury Lane, Solihull, B91 3BD
Part of John Shepherd, see every office.
John Shepherd's office in Solihull, at 6-8 Drury Lane, is rated 4.5 out of 5 across 849 reviews on two platforms.
Tell us what you need and we'll put you in touch. John Shepherd Lettings hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Solihull.
Every review we hold for the Solihull office, from every platform, shown as written. First names only.
5/5
TrustpilotDavid Rose is excellent
I wish to give David Rose a five star rating. He is the best employee at JS. He is very responsive and helpful. He is a big contrast to his predecessor who never answered my phone call and very rarely responded to my emails. The managers at JS never responded to my emails either. So David really stands out in this organisation.Thank you David!
5/5
TrustpilotDealing with both Jordan and Faith was…
Dealing with both Jordan and Faith was a pleasure. Both were punctual and knew their knowledge of the property. Couldn’t recommend enough.
4/5
TrustpilotProfessional service - would recommend!
I have been very impressed with the service received at John Shepherd whilst arranging my letting for a new flat. Both Drew and Claire have both been extremely helpful and professional. There is a real thoroughness and professionalism to the service I’ve received. I felt very confident in the whole letting process. My only critiques would be that the professional cleaning that the previous tenant was meant to do had not been carried out and a smoke detector that was bleeping whilst viewing the property had not been fixed when I moved in approx 2 months later. Also the references AI chat system they use via Goodlord is a little bit hard to use and crashed a couple of times when I used it. However, any issues I’ve had John Shepherd have been very helpful- especially Drew. Would definitely use them again to let or to buy a property.
4/5
TrustpilotHappy first time buyers!
We are first time buyers who were quite hesitant about going through this process. Our estate agent Gurdev Sondh from the Shirley office really went the extra mile to secure the property for us. She regularly called to give updates and also advised us well. There were many delays and bumps in the road, however Gurdev's positive attitude and competency got us through and into our lovely new home.
Thank you for your kind words, it was a pleasure to able to assist you. We hope to hear from you in the future.
4/5
TrustpilotJohn Sheppard rental
TBH not a great start with John Sheppard, the communication was distinctly lacking, problems we were told would be fixed before we moved in weren’t and it wasn’t until the threat of withholding rental money made them sit up and pay attention. We were not informed of the portal process for registering issues until I complained so was then duly emailed the link for it. There were 3 adults on the tenancy but we were only issued with a single front door key and told that it was our responsibility to get further keys cut but we must make sure we handed them in at the end of the rent. So not the most auspicious start!Then came along Lauren, she was incredibly helpful, any issues were raised and dealt with immediately, nothing was a problem and she dutifully kept is informed all the way. So our message to JS is to look to your brightest employees to see what customer service is, if we had dealt with Lauren from the start you would have got the full 5 stars.
4/5
TrustpilotHats off to Christina Williams for unwavering Professionalism
I find working with John Shepherd Estate Agents mainly seamless. In particular I find dealing with Christina Williams very reassuring and comforting. She always responds to my queries promptly and professionally. Her service is so reassuring. Thank you Christina, a 5 star rating for you. JS keeps me informed of the things that need to be attended to. They found me tenants in no time. I would have given them a 5 star rating had it not been of the fact that sometimes they use very expensive contractors to do mandatory jobs which costs me more money than I need to fork out.
5/5
TrustpilotKelvin Zakeyo
Kelvin Zakeyo, was an amazing negotiator walked me through the viewing very professionally and the place itself is perfect. And when I said I’d love to move in on the same day he was very cooperative and ready to make it happen , I’m very thankful
Thank you for your review of our services. Kelvin has been shared your feedback, Good luck in your new accommodation!
5/5
TrustpilotVery helpful
Property management person -Tina- always really helpful.
Thank you for sharing your 5* Review for Tina. We will share your recognition with her directly.
5/5
TrustpilotAndy and Julia Smith
Andy and Julia Smith We recently sold our property through John Shepherd and had an outstanding service from start to finish from Katie and her team. The preparation of the marketing brochure, photos, a walk through commentary and video with drone footage presented the property to full advantage. Natasha did a very professional job of accompanying viewings and answering many potential purchasers questions.Harry in particular was a key player in managing the chain in a very calm and professional way. He reported progress with the other parties involved,with significant advice, on a regular basis. This was against a tight timetable. Thank you all for your support to steer us successfully through one of life's most stressful events
5/5
TrustpilotHouse hunting success!
House searching this year has been a nightmare but 6 days after getting in contact with Joe Ferrar and we'd already put down a deposit for the perfect student house to suit all of our needs. He made the experience easy and unstressful the entire way through and we really owe him for his quick responses and honest answers
5/5
TrustpilotMyself and my partner are renting from…
Myself and my partner are renting a property with John Shepherd and we dealt with Libbi Bowes and Alan Johnson during this process. Both have been very helpful making this process very easy for us.
Thank you for your feedback.
5/5
TrustpilotGreat service from Aleemah Aziz.
Thank you for taking the time to share your review Charlie. We are delighted to hear of your experience working with Aleemah and our team in Birmingham. If there is anything further we can support with, please do reach out to us, we are always here to help!
5/5
TrustpilotThank you Sana!!
My experience with John Shepherd is my first real experience using an estate agents, I saw a listing pop up and got in touch the very next morning they booked me in for a viewing immediately and the two people (can’t remember their names I’m afraid!) were so lovely. After putting in my application I then got contacted by Sana, she was amazing from start to finish. I was having troubles with getting my work to reference my application and it kept falling through due to miscommunication but Sana remained patient and efficient which was helpful as I was stressing out. I would definitely recommend the John Shepherd team in Solihull!
Great to hear such positive feedback! It's the service we strive to provide and is really lovely to hear.
5/5
TrustpilotMoved to one of the property managed by…
Moved to one of the property managed by John Shepard and they assisted very well. Lily was the one who showed as the apartment and she helped us through out the process from the start till end. We are thankful to Lily that she waited for us as we were late on the day of key collection. Thats so generous of her and she is supporting us in the tenanacy period as well.
5/5
TrustpilotOutstanding customer service
Gita P was absolutely phenomenal with helping us to move into our rented property and getting settled. Our rented property was recently refurbished before we moved in everything inside was new, fresh carpets and clean, freshly painted walls with a beautiful garden. Our land landlords are amazing people. I highly recommend Gita, Drew and the rest of the team.
1/5
TrustpilotThey are lack of accountability!!!!
I am utterly appalled by the unprofessional conduct and lack of accountability displayed by Centrick (now acquired by John Shepherds). Despite my repeated efforts to resolve an issue caused by their own incompetence, they have chosen to shift the blame onto me, the tenant.Their delays and constant stream of excuses have left me in an untenable situation. Due to their failure in handling basic tenancy renewal procedures and basic obligations, I was essentially forced to remain in my property beyond the intended lease period, waiting for them to rectify their own mistakes and they were still saying it is okay and I do not need to worry. But you know what, they secretly put the extra cost on my account! After reaching out to them regarding the additional rental charges several times, they have not only failed to rectify the situation but have also threatened to deduct payments from my deposit now, showing a complete disregard for their responsibilities as property managers.Their refusal to acknowledge their mistakes and instead burden the tenant with unjust financial consequences is utterly unacceptable. It is clear that their priority lies not in providing quality service but in squeezing every penny out of their tenants.Avoid John Shepherd (Centrick) at all COST!!! Their lack of professionalism and blatant disregard for tenant welfare make them wholly unfit to manage any property.
Sorry to hear your frustrated feedback. We aim to provide a professional service so if you'd like to put further detail to chris.blick@johnshepherd.com we will ensure this is reviewed and managed correctly.
5/5
TrustpilotThe professional and friendly service…
The professional and friendly service offered by John Shepherd - expertly lead by Saskia Rodriguez, is an essential component of our property portfolio's success.
Thank you for sharing your experience. We are thrilled to hear that our professional and friendly service has contributed to your property portfolio's success. We appreciate your kind words and look forward to continuing our trusted relationship.
5/5
TrustpilotFabulous service !!!
This is my first time renting with John Shepherd. The process so far has been very smooth and efficient. Brendan Pearce has been my main point of contact and has so far smashed it!! He was swift at getting me a viewing and informing me of my application status. So far I can't fault my service from John Shepherd and Brendan. Thankyou!!
Thank you for your kind words, it was a pleasure to able to assist you. We hope to hear from you in the future.
1/5
TrustpilotNeed help to unwind contract
Dear all,I need help. If anyone has any advice please feel free to leave your comments.Since moving in three weeks ago, I have discovered that 1. the main door was difficult to open and close, 2. one of the light was damaged (not bulb), 3. the bed mattress was damaged, 4. the carpet was full of dust with dark spots, 5. one of chair was broken, 6. wardrobe has big whole which is also broke, 7.the toilet is smelly.I’ve waited for two weeks to get fixing, but nothing changes until now. I want to unwind contract and deposit back because when discussing the property agent stated [that it is well-furnished with professional cleanness with professional inspection].I signed the tenancy agreement on the basis of the misleading information I was given.However, agent didn’t agree to unwind (even no apology), and I’m still waiting agent to provide landlord’s detail.Except property ombudsman(I’ve submitted), anything else I can to to report this fraud?
Thank you for your feedback. To help us further if you could put any details relating to the Address and your name to chris.blick@johnshepherd.com and we can thoroughly investigate this.
5/5
TrustpilotWe recently rented a property through…
We recently rented a property through John Shepherd and Charlotte Milner dealt with us throughout the process. Charlotte was a great help and even went out her way to schedule a viewing for us outside of usual business hours. All questions and queries were answered quickly and we were successful in obtaining the property. If recommend John Shepherd and thanks to Charlotte and team for all your help!
1/5
TrustpilotThe Sutton Cold Field team namely Julie…
The Sutton Cold Field team namely Julie & Leah are shocking at customer service, with holding our deposit for no reason due to their inability provide us with a inventory of the property and accusing my partner of not handing a key when they have now "found"it as it was simply not handed in by their office team members. When you call they dont answer for a day and when you email there is no response either. I will definitely not recommend sending them any money as they are NOT trustworthy. Stay clear, I will not be sworn either, the manager of this branch is shocking!!!
Thank you for taking the time to leave us a review, we’re sorry to hear your experience has not been as we’d hope at this point, however certain matters raised in this review are false and mis-leading. We are very keen to speak with you further on this, so please feel free to email our Property Management Director at chris.blick@johnshepherd.com.
5/5
TrustpilotGreat service!!
Quentin was a great help with finding and looking for a property. He emailed us quickly and responded to any questions or queries we had about the application process!ThanksFor all the help
Thank you for your feedback.
5/5
TrustpilotThe experience of buying somewhere…was amazing
The experience of buying somewhere strange semed daunting to me at first - but Natasha, Joseph and their manager, Gary were kind, informative and very helpful
5/5
TrustpilotHappy First time landlord
As a first time landlord, Ailish was very knowledgable and explained the options clearly on our first meeting. The process was smooth and stress free and communication with Ailish & Rickie was great. Rickie was caring and approachable whenever I met him and both were always helpful and available when needed. They were able to meet my expectations which was great!
Thank you for your kind words, it was a pleasure to able to assist you. We hope to hear from you in the future.
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Tell us what you need and we'll put you in touch. John Shepherd Lettings hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Solihull.
