Every review we hold for the Solihull office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotChristina Tzemanaki from the compliance…
Christina Tzemanaki from the compliance department was very prompt on getting back to me regarding my request and clarification on the changes in contacts I had. I appreciate in a large company processes are streamlined within relevant departments, however prompt communication with tenants goes a long way.
Kind Regards,
Ruslana
Ruslana · 14 July 2026
Agent replied · 12 October 2026
Thank you for taking the time to share your review Ruslana. We are so pleased to hear of your experience working with Christina and that she prompt and helpful in addressing your request. We really appreciate your recommendation and look forward to continuing to support you.
★★★★★ 5/5
TrustpilotHighly recommend
they made the process very fast , was very good at keeping in contact within a couple of hours got everything we needed and was consistent with emails and checklists to make sure we was prepared to move , very happy with this company and would highly recommend .
Bobbie · 13 July 2026
Agent replied · 12 October 2026
Thank you for sharing your experience, Bobbie. We are delighted to hear that our team provided reliable guidance and was helpful in keeping you informed throughout the process. Your recommendation means a lot to us, and we appreciate your trust in us.
★★★★★ 5/5
TrustpilotI just want to recognise Tracy
I just want to recognise Tracy. I’ve worked as a Contractor for Tracy for a long time now and her attitude towards John Shepherd, Contractors, Landlords and Tenants I’ve always found to be very fair. Getting a great balance to satisfy all parties
Simon · 12 August 2026
Agent replied · 12 October 2026
Thank you Simon for recognising Tracy. We love to hear that you have built such a great relationship with her and that we have been able to have a long term partnership with you. Thank you again and we look forward to continuing to work together.
★★★★★ 5/5
TrustpilotWe’ve had a great experience with our…
We’ve had a great experience with our property manager Tina Margarets. She is very professional, responsive, and always quick to address any questions or maintenance requests. We would happy recommend her to anyone looking for a reliable and approachable property manager.
PLI · 7 August 2026
Agent replied · 12 October 2026
Thank you for taking the time to share your review and your kind words about Tina. We are delighted to hear that you found her professional and helpful and always quick to address any queries. We appreciate your recommendation and look forward to continuing to support you.
★★★★★ 5/5
TrustpilotPrevious to Abbie Clark taking over my…
Previous to Abbie Clark taking over my property management I had a pretty awful experience with a previous manager
However since Abbie has taken over it has restored my confidence
She is really quick to get back to me and is always helpful
Steve · 22 July 2026
Agent replied · 12 October 2026
Thank you for sharing your experience, Steve. We are so pleased to hear that Abbie has restored your confidence in us with her quick and helpful communication. We apologise for the difficulties you faced previously and appreciate your trust in our professional team. Please feel free to reach out if you need any further assistance, we are always here to support.
★★★★★ 5/5
TrustpilotGreat experience!
Must say, fantastic experience being a tenant under John Shepherd, very responsive and helpful. Recognition must be given to the agent handling our property, has been absolutely fantastic, thank you, Geeta for all your hard work and dedication!
Mr · 19 August 2026
Agent replied · 12 October 2026
Thank you Mr Alam for sharing your fantastic experience with us. We are delighted to hear that Gita has continually provided you with such helpful and professional support. We appreciate your recognition and look forward to assisting you in the future.
★★★★★ 5/5
TrustpilotRooms looked good for the price
Rooms looked good for the price, spacious enough, good enough window view considering the price. I currently pay more money for less space, so can’t wait to change locations. Kelvin was a great tour guide, had good manners and stayed patient despite running into some problems.
Maanz · 20 February 2026
★★★★★ 1/5
TrustpilotPoor customer service
Poor customer service. Haven’t had a working fridge for a month and wasted over £100 of food which they won’t compensate. I was told on viewing I would get a parking space and didn’t. Rent is overly priced for this small space apartment. Overall not happy with this service. I’ve had a really hard time during my move. Recurrent letters for electric bill which wasn’t paid before moved in. No one seems to know what they’re doing. First time moving out and I’m really disappointed and can’t wait till the lease ends.
Debbie · 23 July 2023
Agent replied · 13 June 2024
Thank you for taking the time to leave us a review, we’re sorry to hear your experience has not been as we’d hope at this point. We are very keen to speak directly to understand more specifically what the issues you have experienced are and how we can rectify them. Please email our Lettings Director at jack.spellman@johnshepherd.com and he will be happy to discuss more. Many thanks
★★★★★ 5/5
TrustpilotCustomer Service
I had some problems in the past with various personal but having my account overseen by Christina Williams things have changed dramatically.
Throughly professional and nothing has been too much trouble.
Extremely easy to deal with and a pleasant manner.
Thank you
Edward · 17 July 2026
Agent replied · 12 October 2026
Thank you for sharing your experience, Edward. We are delighted to hear of your experience working with Christina and that we have been able to resolve all queries for you. We appreciate you taking the time to share your review and we look forward to supporting you again in the future.
★★★★★ 5/5
TrustpilotGood estate agent.
As a landlord my experience with John Shepherd has been very good, the staff are very polite and easy to talk to. Mia Cornwall the area manager she has been very helpful and professional with all aspects of my queries.
Debbie · 22 July 2026
Agent replied · 12 October 2026
Thank you for sharing your lovely review Debbie. We are so pleased to hear of your experience and the support that you have received from your property manager Mia. We appreciate you taking the time to share your recommendation and we look forward to continuing to support you.
★★★★★ 5/5
TrustpilotOutstanding service from Tina Margetts
Outstanding service from Tina Margetts. She was proactive, professional, and went above and beyond to help me. I am very satisfied with the experience and would definitely work with her again.
Surya · 17 September 2026
Agent replied · 22 September 2026
Thank you for sharing your experience Surya. We are thrilled to hear that Tina provided you with proactive and professional support. It's wonderful to know you felt well cared for. Thank you again for your recommendation and we look forward to working with you again in the future.
★★★★★ 5/5
TrustpilotProfessional Property Management
Over the last year Alisha Donaldson at John Shepherd Estate agents has managed our rental property in Harborne. She has been the ultimate professional, always replying promptly to our questions and requests, and successfully managing multiple complex maintenance issues.
Glyn · 22 July 2026
Agent replied · 12 October 2026
Thank you for sharing your experience, Glyn. We are delighted to hear that Alisha has been so professional and helpful in managing your property and that we have been great with our communication throughout. We appreciate your recommendation and look forward to continue to work with you.
★★★★★ 5/5
TrustpilotReally happy with Eleanor’s help…
Really happy with Eleanor’s help throughout the whole process. She was friendly, helpful and easy to communicate with. She made everything simple and stress free. Thank you, Eleanor, for all your help! 😊
Teckla · 24 August 2026
Agent replied · 12 October 2026
Thank you for sharing your experience Teckla. We are delighted to hear that Eleanor provided you with friendly and helpful support and made your experience stress free. We love to hear your feedback and if you need anything else, please don't hesitate to reach out to us.
★★★★★ 5/5
TrustpilotMy friend and I had finalized one of…
My friend and I had finalized one of their properties recently and Mr. Quentin Lee was the agent who helped us with it. He made the whole process really smooth and simple for us. He was quick with his email responses when we raised queries, even during out of office hours. He was humble and patient throughout the whole time. Highly recommended the agency and Mr. Lee!
Gowshni · 21 February 2024
Agent replied · 13 June 2024
Thank you for your feedback.
★★★★★ 5/5
TrustpilotGreat Estate Agents
Great Estate Agents, tried 3 others locally in past years but John Shepherds were def the best!
David · 17 December 2025
Agent replied · 24 December 2025
Thank you for your lovely review
★★★★★ 1/5
TrustpilotIf I could give 0 stars I would
If I could give 0 stars I would ! They Take your deposit even though the house was cleaner when we left it to when we moved in!! (We have pictures of how we left it ) they are trying to charge us a cleaning fee, a fee for curtain poles, bulbs and not cutting the grass !! Which is all lies! When we moved in the garden was a mess with all previous tenants belongings that we had to get rid of ourselves the house was full of mould that they tried to cover up ! This mould was black, green, thick and furry mould any mould you can think of! The sink and downstairs toilet leaked all the time. they Ruined most of our belongings from the mould! Absolutely disgusting I was pregnant with twins at the time and they knew the house had problems! we know this because our neighbours told us that the tenants before us used to moan about the mould and nothing was done about it. Once we complied about the mould “Gita” sent us an email trying to evict us !! Even though a week before This she offered us a 12 month contract I have proof of everything we will be taking This further. To think that they get away with this is a joke! The amount of bad reviews saying pretty much the same thing just shows. DO NOT RENT FROM THESE!!!
Shannon · 28 February 2023
Agent replied · 13 June 2024
Thank you for taking the time to leave us a review, we’re sorry to hear your experience has not been as we’d hope at this point. We are very keen to speak directly to understand more specifically what the issues you have experienced are and how we can rectify them. Please email our Lettings Director at jack.spellman@johnshepherd.com and he will be happy to discuss more. Many thanks
★★★★★ 5/5
TrustpilotI am are very happy with customer…
I am are very happy with customer service and support Gita Patel has provided with the issue of an invoice. Thank you very much for your outstanding service! :)
Customer · 10 September 2026
Agent replied · 22 September 2026
Thank you for sharing your positive experience. We are delighted to hear that Gita provided you with helpful and professional support regarding your invoice. We appreciate your recommendation and please reach out if you need further assistance.
★★★★★ 5/5
TrustpilotTina Margetts At John Shepherd has been…
Tina Margetts At John Shepherd has been my main contact for any problems that arise and is dealt with quickly as I’ve been renting for 2 years and I’m very happy with the company.
Leonard · 7 August 2026
Agent replied · 12 October 2026
Thank you for sharing your experience Leonard. We are delighted to hear that Tina has been so helpful and communicative in resolving any issues during your two years with us. We appreciate your trust in us and if you ever need anything further, please do not hesitate to reach out.
★★★★★ 5/5
TrustpilotWith a very helpful and focussed…
With a very helpful and focussed approach in dealing with a couple of longstanding repair issues, Dil Gedhu showed her ability to drive things forward in the interests of John Shepherd`s tenants. Thank you, Dil.
Alison · 16 July 2026
Agent replied · 12 October 2026
Thank you for your kind words, Alison. We are pleased to hear that Dil's professional and helpful approach made a difference in resolving your repair issues. We really appreciate your recommendation and remain here for support whenever you need us.
★★★★★ 1/5
TrustpilotTassi, but worse
Since Tassi was bought out by John Shepherd, my experience with them has gone rapidly downhill. Maintenance requests and contact form submissions are not actioned, phones are never answered, and if you even get in contact with someone through previous correspondence or guessing their new email address, they'll just stop responding when you've asked them questions.
Jack · 10 July 2024
Agent replied · 28 August 2024
Thank you for your review and we are sorry to hear of your recent experiences. We would welcome further information on your review, and would politely request that you write into the Property Management Director, Chris Blick on chris.blick@johnshepherd.com so further investigations can be conducted.
★★★★★ 5/5
TrustpilotGreat service
Great communication with all the ladies in Lettings, kept us up to date every step of the way. Always friendly & helpful.
Adrian · 6 October 2026
Agent replied · 10 October 2026
Thank you for your kind words Adrian. We are delighted to hear that our team was communicative and provided reliable guidance throughout your experience. Our goal is to offer professional and helpful support, and we appreciate your recognition of our efforts. If you need anything further, please don't hesitate to reach out to us, we are always here to help.
★★★★★ 5/5
TrustpilotAleemah Aziz
Aleemah Aziz - A true legend and a star! Always patient, professional and helpful with any challenge that may randomly pop up.
Marlon · 5 October 2026
Agent replied · 13 June 2024
Thank you for your fantastic feedback! We are delighted to hear that Aleemah has been so helpful, professional and supportive. We will be sure to share your kind words with her. Thank you for your 5-star review!
★★★★★ 5/5
TrustpilotHave been renting for 7 years using…
Have been renting for 7 years using this agency, always my point of contact being Gita Patel, who’s been extremely supportive whatever the circumstance. Highly recommend their services.
Thank you!
Ina · 11 August 2026
Agent replied · 12 October 2026
Thank you Ina, for sharing your wonderful experience with us. We are delighted to hear that Gita has been such a supportive point of contact for you throughout. We appreciate your recommendation and look forward to assisting you further.
★★★★★ 5/5
TrustpilotThomas Francis attended to me from the…
Thomas Francis attended to me from the first day I contacted the letting agency with a warm and kind approach. He is very professional and guided me through with so much honesty, highly recommended.
Charles · 11 July 2026
Agent replied · 12 October 2026
Thank you for sharing your experience Charles. We are delighted to hear that Thomas provided you with professional and reliable guidance and able to provide you with such great support throughout your journey. We appreciate your recommendation and look forward to assisting you again in the future.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
