John Shepherd Solihull reviews

★★★★★ 5/5

Trustpilot

Mandi Thandi

Mandi Thandi, exceptional service. I had a query about our deposit return and she was able to deal with the request, promptly. Thank you so much for your help and assistance in this matter. I highly recommend.

Liam · 5 May 2026

★★★★★ 5/5

Trustpilot

Great experience

I am a first time renter so I was pretty clueless going into the process. I ended up viewing and being offered a property with John Shepard. My experience with them has been great & I don’t think I’d change the estate agent I am with. I have dealt with Claire, Vijay & Caitlin. Claire made my moving process so easy & Caitlin has been fantastic with any issues I have had. I am lucky for a first time renter to have had such a positive experience. Thank you guys so much. Would highly recommend these guys.

Aasma · 6 June 2024

★★★★★ 1/5

Trustpilot

Surreal experience with these vile agents

An unimaginable nightmarish experience with this despicable company. As a tenant I would not believe this could happen in England with all the laws that are meant to protect tenants. Where do I start? Unlawful repossession in a pandemic. Illegal entry to the property, taking my post, sending photos of it to me, harassment, threats, sending weird contractors to spy on and sexually harass me. Staff are awful. Think they are professionally qualified legal representatives when they are estate agents. Diabolical attitude towards tenants. Problems from day one. It meant to be fully managed but always refered me to the landlord for repairs, which did not get done. Not to mention there scam reposit scheme. That is pushed on to and miss sold to tenants. I'm not through dealing with them as I'm trapped in an awful mess trying to get out of the nightmare that is John Shepherd Lettings. I suggest tenants stay clear of this agency especially vulnerable people or single womanEdit. In response to the underneath reply by John Shepherd. I tried to raise a complaint on several occasions but my complaint was refused to be looked into. I have it all in writing. They are 100 per cent aware of this matter.

Victoriousone · 5 July 2021

★★★★★ 1/5

Trustpilot

Do not use this company!!

Do not use this company. We inherited them because they bought out our previous agents.

Chris · 15 September 2026

★★★★★ 1/5

Trustpilot

This is the most disappointing company…

This is the most disappointing company I have ever encountered. They lack empathy and are solely motivated by greed. Even if you give your all, they will still take advantage of you.

Rashmi · 21 May 2026

★★★★★ 5/5

Trustpilot

Caitlin was helpful and reacted swiftly…

Caitlin was helpful and reacted swiftly in assisting me to get my deposit back, after my tenancy with the landlord came to the end. I won't hesitate to recommend her should anyone need to rent/lease their property as I believe she will also do a good job for her clients.

Yung · 16 April 2024

★★★★★ 1/5

Google

I moved into a John Shepherd rental property in April and found that the property had rats. There was absolutely no urgency from John Shepherd to rectify the situation for me as a new tenant - pest control didn't attend the property until 5 days after the 1st rat was found. John Shepherd were terrible at answering the phone and there was no compensation provided for damage to my property by the rats. I wouldn't recommend John Shepherd to my friends, family or colleagues

Ella · 21 May 2024

★★★★★ 5/5

Trustpilot

Totally customer focus

Totally customer focus, compliance driven, fair market assessment, prompt replies and total professionalism.

Sajid · 17 September 2026

★★★★★ 1/5

Trustpilot

Avoid John Shepherd Agency, Unfair, Unethical & Exploitative

I had a very disappointing experience with this agency. I would give them 0 stars if that rating was available.They seem to work only for the landlord and completely ignore tenants. After our tenancy ended, they imposed unreasonable charges without listening to us at all.

Misspriyankaaaa · 19 January 2026

★★★★★ 5/5

Trustpilot

Huge huge huge thanks to John Shepherd…

Huge huge huge thanks to John Shepherd for this smooth transition to finding a new home! Megan has been an absolute star, making this somewhat daunting process so much easier and more comfortable! Despite my many questions, she's always been on hand to help quickly and efficiently! It's been a really positive experience thanks to her and I've found a fantastic new home. I've moved a few times before but John Shepherd really have been the most supportive agents I've come across so genuinely thank you.

Ellen · 24 November 2020

★★★★★ 4/5

Trustpilot

John Shepard have been very supportive…

John Shepard have been very supportive and helpful. Megan who I had a viewing with for a property I now live at has been truly helpful, friendly and understanding. I was looking for a place asap and she managed to get a lot sorted for me & I moved in within 2 weeks of viewing. The property was clean, furnished & well looked after. Megan is also very polite and helpful as well as other staff members at John shepherd. A great environment with very polite staff and great customer service. I would definitely recommend :)

Safaa · 24 November 2020

★★★★★ 5/5

Trustpilot

Review

I have almost finished my rental process with John shepherd and I have been very impressed and satisfied with the process from start to finish. Brendan Pearce in particular did my viewing and has assisted me throughout the whole process. I knew what was next and was completely at ease with what to expect and what I needed to do so I had a smooth process and minimal stress. Everything was dealt with in a timely manner and I felt that Brendan genuinely wanted to secure me the tenancy and always a pleasure to talk to! Would highly recommend

Sarah · 18 November 2020

★★★★★ 5/5

Trustpilot

We have dealt with Megan through this…

We have dealt with Megan through this whole process of getting our 1st apartment. Its been difficult for us as I am moving country and Megan has been a great help showing us different places when we only had limited time available. When we found the apartment we wanted she was straight on to the landlord. She kept us updated with everything as we were waiting on feedback to see did we get it. She made it ten times easier for us and any other suitation we have had when moved in it was sorted by Megan. So we appreciate all her help 😊

Ciara · 14 November 2020

★★★★★ 5/5

Trustpilot

Cannot recommend enough

My experience of John Shepherd Estate Agents has been nothing but brilliant. I had lots of queries, questions and worries about the process but these were all put at ease by Jack Richardson. He was incredibly knowledgeable and friendly. Jack was professional and had my best interests at heart. He would always be just a phone call away and always made me feel important rather than just another sales statistic. The team at John Shepherd were always friendly and professional and I would highly recommend.

Sara · 12 November 2020

★★★★★ 5/5

Trustpilot

Just what you want from an estate agent!

Jack is my estate agent for the purchase of a new build. I can honestly say that Jack's support during the process has been invaluable. He is extremely knowledgeable and always on hand to support (24/7). The legal process surrounding a house purchase is a mine field and Jack has been my go to between the solicitors on both sides, and he has kept me sane! Thank you for all of your support, we can finally see a light at the end of the tunnel! it is a pleasure to write this review and I would give you 10/10 if it was available because 5 stars doesn't seem enough!

Consumer · 14 October 2020

★★★★★ 5/5

Trustpilot

We had a great experience with Alexander Shomari

We had a great experience with Alexander Shomari during our house viewings. He was very patient, easy to talk to, informative, friendly, and extremely helpful throughout the whole process.

MichelleLarido · 21 May 2026

★★★★★ 5/5

Trustpilot

Very happy with Reemi as my property…

Very happy with Reemi as my property manager. She is responsive and easily contactable.

Syed · 27 August 2026

★★★★★ 5/5

Trustpilot

Vijay is the man

I had somewhat of an emergency and thankfully Vijay is very fast at returning emails and completed my requested task ahead of time which will make a huge difference for me. Best property manager so far in 6 years iv been a tennant.Thank you Vijay.

Tony · 18 April 2024

★★★★★ 1/5

Trustpilot

AVOID ABSOLUTELY HORRIFIC

Upon moving into this property as of DECEMBER 2022, the property was NOT cleaned upon my arrival and was in poor state. I actually had to purchase cleaning products to proceed with a deep cleaning of my own bedroom. Neither were the cupboards, stove, living area or any other shared kitchen facilities. So the notion that this flat was in good living condition is incorrect. I left the flat in a better condition than I found it in. The walls were already in poor condition upon my arrival also. They were discoloured and had fine cracks in them, evident as standard wear and tear, which is not tenant responsibility. I have inflicted no physical damage on any walls within my short stay at the accommodation. The floors were a huge thing I complained about upon moving into the property and they were ALSO in poor condition upon moving in. I also complained to this to the John shepherd, which was ignored. I was told that the landlord found it suitable and that I shouldn’t not have signed the tenancy agreement if I was not happy with the state of the walls and carpet, which I continue to STRESS, was in extremely poor condition before moving into the property which I unfortunately did not view before i signed the lease. The lights near my room have never worked and are built into the wall, I’m not sure how I am supposed to take responsibility for THAT as it was already poorly fitted BEFORE I moved into the property and I would not know how to change them. I never touched them. The state of the bathroom is of wear and tear, no physical damage inflicted in any such way. The bed, also in poor condition upon moving into the property. The flooring of the kitchen was always scuffed up and in poor condition prior to me moving in. I accept blame for one of the TWO living room chairs I met during my whole time at the tenancy (there were never 4). I weakened one leg as I used it to stand on top of the electricity box to reset the meter. But not to the amount I am being requested to pay for a singular chair. I’d like to see a receipt for the same chair, in order to replace, or paying for one at a reasonable price. I remind you I had been living there for six months only. Many of the problems the landlord is requesting me to fix were there BEFORE I moved in which is unnaceptable. I complained to my flatmate, as seen in the attached messages (same number can be found on the system) on my MOVE IN DATE on the poor quality of the house and he even offered to clean it as nobody in John shepherd had bothered to arrange a cleaning. Repost as my review was deleted and I will keep reposting and checking. Rajak Ali and the rest are horrifically negligent and cold

Jl · 12 February 2024

★★★★★ 1/5

Trustpilot

I Don't recommend

Went through the whole painful process of renting an apartment through John Shepherd and goodlord and did everything that was required and paid the fees and got the keys to the flat and checked in today only to find so many small issues that has not been taken care of and so many things needs to be fixed even though they had all this time to take care of it and clean it probably!!**UPDATE**They came in and fixed what needed to be fixed also I want to mention that agent Meghan was helpful though out the process

Mo · 2 February 2024

★★★★★ 5/5

Trustpilot

Prompt to my request and always finding…

Prompt to my request and always finding lasting solutions too

Olanike · 3 September 2026

★★★★★ 5/5

Trustpilot

Megan & Gemma ensured a smooth process…

Megan & Gemma ensured a smooth process from viewing to letting and was in consistent communication with us throughout the entire process. Thank you so much!

RY · 7 May 2026

★★★★★ 5/5

Trustpilot

John Shepherd were bought on to replace…

John Shepherd Collection were bought on to replace an existing agent. To my delight the impact was instant with their fresh professional approach and that continued through the whole process including the conveyancing which from knowledge is the most challenging. I am very happy with the service we received especially from Gurdev Sondh the Collection Director who was there from start to finish even during the difficulty that was faced with COVID-19.Well deserve the 5star.

Hazel · 8 October 2020

★★★★★ 1/5

Trustpilot

I don’t leave reviews very often but…

I don’t leave reviews very often but John Shepherd West Bridgford deserve one. I am absolutely disgusted with this unregulated letting market, trying to remove deposit money for 2 small plastic cracks in a fridge freezer and saying they will need to replace both from our deposit money. Furthermore saying they will need to have it re-cleaned despite us paying £180 for two cleaners to spend 3 hours cleaning it professionally. Prior to this when we lived in the flat we had a low water pressure problem which took them over 4 months to fix, they came up with excuse after excuse before finally offering to fix it a few weeks before we moved out (only because we had to get the council involved to sort it). We then moved into another property with them where the oven had not been cleaned (see pictures attached) yet was told it was just cleaning residue. Also the dishwasher that did not work, we were originally told to try to fix it ourselves? Thirdly in our contract it makes reference to a washing machine, yet no washing machine was present and we had to spend hundreds to buy our own. I cannot believe what these agencies try to get away with, I highly doubt they would even replace the fridge and freezer for such a small crack and new tenants who will soon move in, they just want money money money! Disgusting.

BRene · 4 October 2024