Trusted Agent profile · Solihull
★★★★★
916 reviews across 3 platforms
6-8, Drury Lane, Solihull, B91 3BD
John Shepherd's office in Solihull, at 6-8, is rated 4.3 out of 5 across 916 reviews on three platforms, including 132 Google reviews rated 3.5.
Every review we hold for the Solihull office, from every platform, shown as written. First names only.
5/5
TrustpilotVijay is the man
I had somewhat of an emergency and thankfully Vijay is very fast at returning emails and completed my requested task ahead of time which will make a huge difference for me. Best property manager so far in 6 years iv been a tennant.Thank you Vijay.
Thank you for your kind feedback. We will ensure this is relayed to Vijay.
1/5
TrustpilotAVOID ABSOLUTELY HORRIFIC
Upon moving into this property as of DECEMBER 2022, the property was NOT cleaned upon my arrival and was in poor state. I actually had to purchase cleaning products to proceed with a deep cleaning of my own bedroom. Neither were the cupboards, stove, living area or any other shared kitchen facilities. So the notion that this flat was in good living condition is incorrect. I left the flat in a better condition than I found it in. The walls were already in poor condition upon my arrival also. They were discoloured and had fine cracks in them, evident as standard wear and tear, which is not tenant responsibility. I have inflicted no physical damage on any walls within my short stay at the accommodation. The floors were a huge thing I complained about upon moving into the property and they were ALSO in poor condition upon moving in. I also complained to this to the John shepherd, which was ignored. I was told that the landlord found it suitable and that I shouldn’t not have signed the tenancy agreement if I was not happy with the state of the walls and carpet, which I continue to STRESS, was in extremely poor condition before moving into the property which I unfortunately did not view before i signed the lease. The lights near my room have never worked and are built into the wall, I’m not sure how I am supposed to take responsibility for THAT as it was already poorly fitted BEFORE I moved into the property and I would not know how to change them. I never touched them. The state of the bathroom is of wear and tear, no physical damage inflicted in any such way. The bed, also in poor condition upon moving into the property. The flooring of the kitchen was always scuffed up and in poor condition prior to me moving in. I accept blame for one of the TWO living room chairs I met during my whole time at the tenancy (there were never 4). I weakened one leg as I used it to stand on top of the electricity box to reset the meter. But not to the amount I am being requested to pay for a singular chair. I’d like to see a receipt for the same chair, in order to replace, or paying for one at a reasonable price. I remind you I had been living there for six months only. Many of the problems the landlord is requesting me to fix were there BEFORE I moved in which is unnaceptable. I complained to my flatmate, as seen in the attached messages (same number can be found on the system) on my MOVE IN DATE on the poor quality of the house and he even offered to clean it as nobody in John shepherd had bothered to arrange a cleaning. Repost as my review was deleted and I will keep reposting and checking. Rajak Ali and the rest are horrifically negligent and cold
1/5
TrustpilotI Don't recommend
Went through the whole painful process of renting an apartment through John Shepherd and goodlord and did everything that was required and paid the fees and got the keys to the flat and checked in today only to find so many small issues that has not been taken care of and so many things needs to be fixed even though they had all this time to take care of it and clean it probably!!**UPDATE**They came in and fixed what needed to be fixed also I want to mention that agent Meghan was helpful though out the process
5/5
TrustpilotPrompt to my request and always finding…
Prompt to my request and always finding lasting solutions too
Thank you Olanike for your kind words. We are delighted to hear that our team, especially Gita, has been helpful and communicative in finding lasting solutions for you. We appreciate your recommendation and look forward to continuing to support you.
5/5
TrustpilotJohn Shepherd were bought on to replace…
John Shepherd Collection were bought on to replace an existing agent. To my delight the impact was instant with their fresh professional approach and that continued through the whole process including the conveyancing which from knowledge is the most challenging. I am very happy with the service we received especially from Gurdev Sondh the Collection Director who was there from start to finish even during the difficulty that was faced with COVID-19.Well deserve the 5star.
Thank you so much for your kind words, it is great to hear you had a good experience with John Shepherd.Here to help in the future.
5/5
TrustpilotMegan & Gemma ensured a smooth process…
Megan & Gemma ensured a smooth process from viewing to letting and was in consistent communication with us throughout the entire process. Thank you so much!
Thank you for sharing your experience with us. We are pleased to hear that Megan and Gemma provided reliable guidance and maintained consistent communication throughout the process. Our team is committed to offering professional and helpful support, ensuring a smooth journey for our clients. If you need anything further, please don't hesitate to reach out to us.
1/5
TrustpilotI don’t leave reviews very often but…
I don’t leave reviews very often but John Shepherd West Bridgford deserve one. I am absolutely disgusted with this unregulated letting market, trying to remove deposit money for 2 small plastic cracks in a fridge freezer and saying they will need to replace both from our deposit money. Furthermore saying they will need to have it re-cleaned despite us paying £180 for two cleaners to spend 3 hours cleaning it professionally. Prior to this when we lived in the flat we had a low water pressure problem which took them over 4 months to fix, they came up with excuse after excuse before finally offering to fix it a few weeks before we moved out (only because we had to get the council involved to sort it). We then moved into another property with them where the oven had not been cleaned (see pictures attached) yet was told it was just cleaning residue. Also the dishwasher that did not work, we were originally told to try to fix it ourselves? Thirdly in our contract it makes reference to a washing machine, yet no washing machine was present and we had to spend hundreds to buy our own. I cannot believe what these agencies try to get away with, I highly doubt they would even replace the fridge and freezer for such a small crack and new tenants who will soon move in, they just want money money money! Disgusting.
Thank you for your review, if you would email chris.blick@johnshepherd.com with further information for him to investigate the matter
1/5
TrustpilotPoor
Poor, money grabbing company.
Thank you for sharing your experience with us however we are sorry to hear of your experience. We strive to offer professional and reliable guidance, and we appreciate your feedback. Please feel free to reach out to us directly so we can discuss your concerns further and work towards a resolution.
5/5
TrustpilotAwesome Experience w/Faye & Team
Faye and the whole team were incredibly helpful to my wife and me. We recently moved from the states and the Home Office was very behind getting our documents readied. No worries for John Shepherd, as they were diligent in the process and worked hard to obtain the necessary information online and over the phone. We asked a million questions and sent a thousand emails and they were nothing but kind. I will not hesitate to reach out in the future for any real estate needs.
5/5
TrustpilotWe used John Shepherd Estate Agents to sell a premium home
We used John Shepherd Estate Agents to sell a premium property for us that had previously been marketed by a different agent.We found then to be extremely professional & diligent in their work and their comms to us as clients. In particular Harry, assisted by Lauren, was a pleasure to work with. He is polite, organised, professional & even tempered. It was not any easy sale process but Harry had good insight into how we could get the sale completed. He listened to our wishes & ideas, and he implemented then with respect. He never pressured us to reduce the price which is how most mediocre agents approach selling houses in a challenging market. Harry gives the profession of Estate Agent a very good name. I would have no reservations in using John Shepherd again in the future.
5/5
TrustpilotPositive experience with John Shepherd
I’ve had a positive experience with John Shepherd’s team. They are very supportive, professional, and easy to communicate with.
Thank you for sharing your positive experience with our team. We are delighted to hear that our professional and communicative approach made a stressful situation easier for you. We appreciate your trust and look forward to continuing to support you again in the future.
1/5
TrustpilotPoor agency reduce our rent income without explanation
We were transferred to John Shepherd as customers for property management. They're for sure not our preferred letting agency, they are not located locally to us and our experience with them has been extremely poor.
Thank you for your review. If you are able to share further details with laura.heaven@johnshepherd.com with information regarding the issues raised, we can ensure that we look into this promptly for you.
4/5
TrustpilotRenting with John Shepherd
Throughout my time renting with John Shepherd all of the staff were friendly and helpful. Sue made the moving out/deposit process easy through quick responses and being informative despite me disagreeing with my landlords decisions she helped me through the process.
5/5
TrustpilotDavid Rose is excellent
I wish to give David Rose a five star rating. He is the best employee at JS. He is very responsive and helpful. He is a big contrast to his predecessor who never answered my phone call and very rarely responded to my emails. The managers at JS never responded to my emails either. So David really stands out in this organisation.Thank you David!
5/5
TrustpilotDealing with both Jordan and Faith was…
Dealing with both Jordan and Faith was a pleasure. Both were punctual and knew their knowledge of the property. Couldn’t recommend enough.
4/5
TrustpilotProfessional service - would recommend!
I have been very impressed with the service received at John Shepherd whilst arranging my letting for a new flat. Both Drew and Claire have both been extremely helpful and professional. There is a real thoroughness and professionalism to the service I’ve received. I felt very confident in the whole letting process. My only critiques would be that the professional cleaning that the previous tenant was meant to do had not been carried out and a smoke detector that was bleeping whilst viewing the property had not been fixed when I moved in approx 2 months later. Also the references AI chat system they use via Goodlord is a little bit hard to use and crashed a couple of times when I used it. However, any issues I’ve had John Shepherd have been very helpful- especially Drew. Would definitely use them again to let or to buy a property.
4/5
TrustpilotJohn Sheppard rental
TBH not a great start with John Sheppard, the communication was distinctly lacking, problems we were told would be fixed before we moved in weren’t and it wasn’t until the threat of withholding rental money made them sit up and pay attention. We were not informed of the portal process for registering issues until I complained so was then duly emailed the link for it. There were 3 adults on the tenancy but we were only issued with a single front door key and told that it was our responsibility to get further keys cut but we must make sure we handed them in at the end of the rent. So not the most auspicious start!Then came along Lauren, she was incredibly helpful, any issues were raised and dealt with immediately, nothing was a problem and she dutifully kept is informed all the way. So our message to JS is to look to your brightest employees to see what customer service is, if we had dealt with Lauren from the start you would have got the full 5 stars.
5/5
TrustpilotExcellent service from all of the staff…
Excellent service from all of the staff at the queen's road office. Kelvin, Joe and Arabel have been exceptional 👌
Thank you for your review and sharing your feedback. We are pleased to hear that you received excellent service from our team. We appreciate you acknowledging their exceptional support and thank you for your feedback.
5/5
TrustpilotWould like to thank Lauren Foster for…
Would like to thank Lauren Foster for the prompt and efficient way she dealt with the ongoing problem relating to our property at Landmark.Regards, Alan Pinfold.
Thank you for your review, it is greatly appreciated
1/5
TrustpilotLeft without heating for months.
We have recently been moved to a different estate agency but we were with John Shepherd for two years.
Thank you for sharing your review, we really do appreciate taking the time to share your experience. We are sorry to hear about the issues you faced, especially regarding the heating and communication. We aim to provide a much better service and will be happy to address your feedback to improve our standards. Please do feel free to reach out to us so that we can directly look at the issues you have raised and ensure that things improve moving forward. Thank you.
4/5
TrustpilotHats off to Christina Williams for unwavering Professionalism
I find working with John Shepherd Estate Agents mainly seamless. In particular I find dealing with Christina Williams very reassuring and comforting. She always responds to my queries promptly and professionally. Her service is so reassuring. Thank you Christina, a 5 star rating for you. JS keeps me informed of the things that need to be attended to. They found me tenants in no time. I would have given them a 5 star rating had it not been of the fact that sometimes they use very expensive contractors to do mandatory jobs which costs me more money than I need to fork out.
5/5
TrustpilotAndy and Julia Smith
Andy and Julia Smith We recently sold our property through John Shepherd and had an outstanding service from start to finish from Katie and her team. The preparation of the marketing brochure, photos, a walk through commentary and video with drone footage presented the property to full advantage. Natasha did a very professional job of accompanying viewings and answering many potential purchasers questions.Harry in particular was a key player in managing the chain in a very calm and professional way. He reported progress with the other parties involved,with significant advice, on a regular basis. This was against a tight timetable. Thank you all for your support to steer us successfully through one of life's most stressful events
5/5
TrustpilotHighly recommend Harry .
I dealt with Harry from day one. He is thoroughly professional . Straight talking and gets things done. Really efficient and really personable.
Thank you for your positive feedback! We're delighted to hear that Harry provided a professional, efficient, and personable experience from start to finish. Would be great to work again together in the near future.
1/5
TrustpilotThey like to hold back deposits spitefully
They like to hold back deposits for grass naturally growing weeks after you moved out!
Thank you for sharing your experience, Dana. We sincerely apologise for the challenges you have encountered regarding deposit deductions and communication. We strive to provide reliable guidance and support, and we regret that we fell short in your case. Please reach out to us directly so we can discuss your concerns further and work towards a resolution.
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