Trusted Agent profile
★★★★★
881 reviews across 3 platforms
6-8, Drury Lane, Solihull, B91 3BD
John Shepherd's Solihull office at 6-8 is rated 4.3 out of 5 across 881 reviews on three platforms, including 132 Google reviews rated 3.5.
Every review we hold for the Solihull office, from every platform, shown as written. First names only.
5/5
TrustpilotRooms looked good for the price
Rooms looked good for the price, spacious enough, good enough window view considering the price. I currently pay more money for less space, so can’t wait to change locations. Kelvin was a great tour guide, had good manners and stayed patient despite running into some problems.
5/5
TrustpilotWorked with Beth on quite a few…
Worked with Beth on quite a few occasions now, from small project to full refurbs. Her communication has been excellent, and her outlook of doing the right thing makes life much easier for Landlords and Contractors alike.
1/5
TrustpilotPoor customer service
Poor customer service. Haven’t had a working fridge for a month and wasted over £100 of food which they won’t compensate. I was told on viewing I would get a parking space and didn’t. Rent is overly priced for this small space apartment. Overall not happy with this service. I’ve had a really hard time during my move. Recurrent letters for electric bill which wasn’t paid before moved in. No one seems to know what they’re doing. First time moving out and I’m really disappointed and can’t wait till the lease ends.
Thank you for taking the time to leave us a review, we’re sorry to hear your experience has not been as we’d hope at this point. We are very keen to speak directly to understand more specifically what the issues you have experienced are and how we can rectify them. Please email our Lettings Director at jack.spellman@johnshepherd.com and he will be happy to discuss more. Many thanks
1/5
TrustpilotRefused Viewings Despite Evidence of Affordability and Guarantorcted John Shepherd to enquire…
I contacted John Shepherd to enquire about renting after being made redundant last year. My income position is non-standard because I have a mix of PAYE income, redundancy payment and self-employment income. I explained that I had evidence of funds, could provide supporting documentation and also had a guarantor.
Thank you for sharing your experience, Sarah. We sincerely apologise for the response you received regarding your rental enquiry. We understand how upsetting it is when your circumstances are not considered fairly. We strive to provide reliable guidance and will review your case further to ensure you receive the tailored support you deserve.
5/5
TrustpilotOutstanding service from Tina Margetts
Outstanding service from Tina Margetts. She was proactive, professional, and went above and beyond to help me. I am very satisfied with the experience and would definitely work with her again.
Thank you for sharing your experience Surya. We are thrilled to hear that Tina provided you with proactive and professional support. It's wonderful to know you felt well cared for. Thank you again for your recommendation and we look forward to working with you again in the future.
5/5
TrustpilotAbbie has dealt with the check out in a…
Abbie has dealt with the check out in a very smooth way. She has kept the communication channel between the landlord and myself open, friendly and professionally. With her professionalism she has turned out a stressful time in a stress free process. Thank you for everything.
Thank you for your kind words Teresa, we are delighted to hear that Abbie provided such professional and helpful support during your checkout process. Our team strives to maintain open communication and reliable guidance, ensuring a stress-free experience. Thank you again for your review and we look forward to supporting you again in the future.
3/5
TrustpilotNot a huge fan tbh
Not a huge fan tbh I personally don’t think they offer the best service overall I have had to speak to management at times when staff (jayvon) didn’t communicate. But I can’t complain about Abbie she has dealt with everything in a timely and professional manor.
Thank you for sharing your experience, Rachel. We apologise for the communication issues you encountered and appreciate your feedback. We ae glad to hear that Abbie provided you with professional and timely support. Please feel free to reach out to us if you'd like to discuss this further; we value open communication and are here to help.
5/5
TrustpilotGreat Estate Agents
Great Estate Agents, tried 3 others locally in past years but John Shepherds were def the best!
Thank you for your lovely review
5/5
TrustpilotMy friend and I had finalized one of…
My friend and I had finalized one of their properties recently and Mr. Quentin Lee was the agent who helped us with it. He made the whole process really smooth and simple for us. He was quick with his email responses when we raised queries, even during out of office hours. He was humble and patient throughout the whole time. Highly recommended the agency and Mr. Lee!
Thank you for your feedback.
5/5
Trustpilothaving struggled to let my property out…
having struggled to let my property out for 2 months with another estate agents, leading to it being empty for a month, the team were able to let it the same day it was uploaded! The team were so amazing at communicating, and were very efficient at moving things along quickly. Would highly recommend to anyone looking for property services.
5/5
TrustpilotI am are very happy with customer…
I am are very happy with customer service and support Gita Patel has provided with the issue of an invoice. Thank you very much for your outstanding service! :)
Thank you for sharing your positive experience. We are delighted to hear that Gita provided you with helpful and professional support regarding your invoice. We appreciate your recommendation and please reach out if you need further assistance.
5/5
TrustpilotI’ve been a tenant with John Shepherd’s…
I’ve been a tenant with John Shepherd’s since 2013, and throughout my time with them I’ve been impressed with the consistent quality and professionalism of the Lettings’ Team.
Thank you for sharing your experience Les. We are delighted to hear that you appreciate our professional and reliable approach to vetting tenants. It's wonderful to know that Jodie and the team have been helpful and communicative whenever you've needed assistance. We value your long-term relationship with us and look forward to continuing to provide you with trusted support.
1/5
TrustpilotIf I could give 0 stars I would
If I could give 0 stars I would ! They Take your deposit even though the house was cleaner when we left it to when we moved in!! (We have pictures of how we left it ) they are trying to charge us a cleaning fee, a fee for curtain poles, bulbs and not cutting the grass !! Which is all lies! When we moved in the garden was a mess with all previous tenants belongings that we had to get rid of ourselves the house was full of mould that they tried to cover up ! This mould was black, green, thick and furry mould any mould you can think of! The sink and downstairs toilet leaked all the time. they Ruined most of our belongings from the mould! Absolutely disgusting I was pregnant with twins at the time and they knew the house had problems! we know this because our neighbours told us that the tenants before us used to moan about the mould and nothing was done about it. Once we complied about the mould “Gita” sent us an email trying to evict us !! Even though a week before This she offered us a 12 month contract I have proof of everything we will be taking This further. To think that they get away with this is a joke! The amount of bad reviews saying pretty much the same thing just shows. DO NOT RENT FROM THESE!!!
Thank you for taking the time to leave us a review, we’re sorry to hear your experience has not been as we’d hope at this point. We are very keen to speak directly to understand more specifically what the issues you have experienced are and how we can rectify them. Please email our Lettings Director at jack.spellman@johnshepherd.com and he will be happy to discuss more. Many thanks
1/5
TrustpilotTassi, but worse
Since Tassi was bought out by John Shepherd, my experience with them has gone rapidly downhill. Maintenance requests and contact form submissions are not actioned, phones are never answered, and if you even get in contact with someone through previous correspondence or guessing their new email address, they'll just stop responding when you've asked them questions.
Thank you for your review and we are sorry to hear of your recent experiences. We would welcome further information on your review, and would politely request that you write into the Property Management Director, Chris Blick on chris.blick@johnshepherd.com so further investigations can be conducted.
5/5
TrustpilotSimply the best!
As a contractor working along side Beth, is fantastic. She has her landlords and tenants best interests at heart, from small quotes to full renovations. You're in safe hands with her. Looking forward to growing our company along side working with her! Thank you.
Thank you for sharing such a lovely review. We are so pleased to hear about your positive experience working together with Beth and look forward to continuing our collaboration.
1/5
TrustpilotBe warned and stay well away
Be warned and stay well away. For context, they were advertising apartments in a block and we were told not to be concerned about the flat number itself when signing the paperwork as they're "all exactly the same" and are going quicky so the number you are given may differ depending on the time the contract is drawn. Here is a drafted email which sums up my experience:Hi [John Shepherd Property Manager]Previously, I had been lied to about the property through the false-advertising as well as verbally (with the property being advertised/listed online as having 2 bathrooms, being told I am paying for two bathrooms, being shown 2 bathrooms during the viewing, but being given a number 7, a flat I was never shown with 1 bathroom on move-in day) but for which I have not pursued legally due to the contract stating flat 7 at the time of signing and for the sake of minimising stress. I did already bring this up on move-in day, first via phone-call and then via email to one of your colleagues.The advertising, as well as the organisation told me I would have on-site parking. You are now accepting that this too was another example of false advertising and mis-selling as my particular landlord for the property you chose to give me in the end does not have a parking space associated. This again shows a lack of transparency and that all the flats are not the same misleading me again.I have attempted to be extremely reasonable despite the opaque responses and misinformation involved, and find myself being pushed into taking further action.I know you may not personally have been involved some of what I have mentioned above, however you are managing the property and representing your organisation.Please also let me know in writing if there is nothing further you are willing to do as an organisation to resolve the matters stated above without the involvement of external parties.Kindest regards,[Name hidden]
5/5
TrustpilotA very professional company
A very professional and well-organised agency. The whole process was smooth and straightforward, and their procedures were clear and well managed. Whenever I had a question or an issue, the customer service team（Ms Tina） responded quickly and was always helpful. Overall, I had a very positive experience and would be happy to recommend them.
1/5
TrustpilotFour Oaks office
The worst rental experience we have ever had! The way we were treated is an absolute disgrace. We rented through Acres/John Shepherd from Feb 21 to April 22. In Jan 22 we received a call from the estate agents at Acres asking to come round to get the house ready for sale. This came as a complete shock to us as we hadn’t even been told by John Shepherd that the landlord was planning on selling the house. A complete lack of communication from John Shepherd, and clearly incompetent staff who couldn’t even be bothered to give us the heads up that the house was being sold. During our time in the house, we had the displeasure of dealing with Julie Sargeant who is possibly the rudest, most condescending person I have ever dealt with. Emails were constantly ignored, she only replied to emails if she needed something from us. We also had many contractors visiting the house during our time there who made comments about Julie, so it was interesting to note that it is not just us who she was unpleasant to. We requested to be present during the inventory check out (as is our right), however we were denied this due to “Covid restrictions”. We found this very odd as this was in April 22 after all Covid restrictions had been lifted. It was also odd that this didn’t seem to be a problem when we lived in the house and the agents needed to come over, this was while restrictions were very much in place. John Shepherd have also not given us any of our post since we moved out. Julie said we had some post quite soon after we moved out so I gave her our forwarding address. We never received this post which Julie claimed she sent - which incidentally coincided with us disagreeing to the deposit deductions! I have since contacted multiple times asking to collect our post but have been told there is none. Having been in contact with the senders, I am aware of multiple pieces of post so I know that this is untrue. Absolutely appalling experience, do not deal with John Shepherd!
On receipt of your review, there are some serious allegations made against our business and more specifically about an individual employee. To collaborate your review comments, a full investigation will be needed to understand the nature of your claims. Can you therefore provide more details to our Property Management Director Chris.blick@johnshepherd.com explaining in confidence all of the issue you perceive to have experienced. Alternatively, if you wish to pursue a formal complaint more details of this can be found on our website: johnshepherd.com and the process of how to action this. Thank youJohn Shepherd Lettings
4/5
TrustpilotHelpful and resolving
I have been living here for 1.5 years and if there's an issue it is solved quickly. I have spoken to Christina multiple times, and everytime she was straight on it. She's very caring and always ready to help.
Thank you for sharing your review with us. We are pleased to hear that our team especially Christina have been helpful, supportive and resolved issues quickly. Thank you again and we look forward to supporting you again in the future.
5/5
TrustpilotGood maintenance service
Thank you for assisting us to replace the faulty switches for my apartment within 3-4 few days from my reporting on this matter.
Thank you for your kind words Benny. We are glad we could assist you promptly with your maintenance issue and that we were able to action this swiftly for you. We appreciate your trust in us and look forward to supporting you again in the future.
5/5
TrustpilotTracy Savidge - top property manager
Tracy Savidge has been supporting me with all manner of queries since taking up tenancy with Tassi (recently acquired by John Shepherd) in 2021. I've been the grateful recipient of combined experience, dilligence and geniality throughout. Repairs are always promptly arranged. I've rented a number of properties over the years and I've never known more masterful dominion over contractors.Most recently Tracy's been a dependable advisor as I come to the end of my tenancy. I couldn't in good conscience let the great work through the years go unsung.
5/5
TrustpilotHarry Moore was the reason for my 5star…
Harry Moore was the reason for my 5star rating.Harry was the complete professional in every way.Having dealt with agents up and down the country Harry stands out head and shoulders.Attention to detail speed of response advise and sheer determination to see the sale through
Thank you for sharing such a wonderful review! We’re thrilled to hear that Harry’s professionalism, attention to detail, responsiveness, and commitment made such a positive impact on your experience. We truly appreciate your recommendation and look forward to assisting you again in the future.
5/5
TrustpilotReally happy with the customer service…
Really happy with the customer service from Lara, was able to get an appointment to get my fire alarm fixed.
Thank you for your kind words Meme. We are really pleased to hear of your experience with Lara and we are glad we were able to resolve your fire alarm issue quickly. If you need anything else, please don't hesitate to reach out to us.
1/5
TrustpilotRude and stuck up
Every time i have any contact with these people especially the solihull branch they are totally rude and obnoxious
Thank you for sharing your review with us, Delina. We are very sorry to hear that your experience has not met expectations and that our communication has fallen short. Unfortunately, we have been unable to locate your details within our system. Your feedback is important to us, and we would welcome the opportunity to understand more about your experience and address your concerns. Please could you contact usdirectly at laura.heaven@johnshepherd.com so that we can investigate this further and work towards rebuilding your trust in our service moving forward. Thank you, we look forward to hearing from you.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
John Shepherd's Solihull office has 881 reviews across three platforms: 132 on Google, 3 on Yell (across the whole business), 746 on Trustpilot (across the whole business).
John Shepherd Solihull is rated 4.3 out of 5 across all 881 reviews, and 3.5 out of 5 on Google from 132 reviews.
John Shepherd Solihull, 6-8, Drury Lane, Solihull, B91 3BD.
