John Shepherd Solihull reviews

★★★★★ 1/5

Google

If you rent a property through this company make absolutely sure you take your own photos of the property and go through their inventory with a toothpick as when you come to leave you will be charged for everything that even has a speck of dust on it even if it was dirty when you moved in. I also had to wait weeks for a fob to open the gates to the carpark even though I was paying for secure parking. I was charged 210.00 for cleaning even though the place had been cleaned well and was FAR CLEANER than when I moved in. The an extra 60.00 for a 'checking out fee' Basically DO NOT expect your deposit back. They even charged for the clock battery and one light bulb even though I had relaced all the rest with new and left spares!! Cheeky! Fair play though. Great money making scam. Maybe someones mum is the 'cleaning services' they use!!

Sarah · 21 June 2020

★★★★★ 1/5

Google

I have called the agency three times. A gentleman took my name and the number, told me that they will call me back. He said the same thing each time I phoned ' I got all the details I will call you back'. When i called the property yesterday. Opps, it is already rented. Seriously? Then why you did you misinform me? I wouldn't work with this agency. I have read many negative comments and i also felt the vibe of lacking the sense of responsibility and organizing.

Esra · 21 June 2020

★★★★★ 1/5

Google

Worst letting agents I've ever experienced. Unprofessional, would enter the flat without proper notice, would just make up inspection dates that changed in time and frequency every year. When we had an issue with the boiler they didn't want to know and said it wasn't their responsibility (luckily we had great landlords who contacted us directly). Made the silly mistake of looking for our next rental property with them and, despite being told we had a private viewing, we were bundled in with 6 other couples and then the woman from John Shepherd showing us round forgot the keys for the place we were supposed to see - shambles. Since leaving I have been copied into confidential emails about current tenants which is not only shambolic, but a breach of GDPR.

Courtney · 21 June 2020

★★★★★ 5/5

Trustpilot

Very good.

Senka, Alan, and Sana were very helpful and offered sound advice and solutions.

Nicholas · 29 April 2023

★★★★★ 5/5

Trustpilot

Had a fantastic experience with renting…

Had a fantastic experience with renting for the first time, have dealt with one lady called charlotte Milner from the beginning, who couldn’t of been more polite and helpful, and has kept me informed through the whole process. Would Highly recommend. Also the lady that initially showed me around Natasha miller was great, really informative and helpful.

Adam · 19 August 2023

★★★★★ 1/5

Google

Been trying to contact John Sheppard in Solihull for 3 days to try and view a property. Phoned and emailed with no response. I feel sorry for anyone who is trying to sell their property through these people as it seems impossible to arrange a viewing!

Paul · 21 April 2024

★★★★★ 5/5

Trustpilot

Lily was very helpful and the execution…

Lily was very helpful and the execution was incredibly quick.

Adam · 12 July 2023

★★★★★ 5/5

Trustpilot

John shepherd have been amazing with…

John shepherd have been amazing with everything. Would definitely recommend them. And Hannah has been absolutely amazing. Would definitely use them again

Jodie · 19 April 2022

★★★★★ 1/5

Trustpilot

Without a doubt the most incompetent…

Without a doubt the most incompetent and self important people in the rental space.Do not touch them with a barge pole, and especially avoid Sue Birch like the plague, she was quite frankly unprofessional.

Nathan · 1 November 2024

★★★★★ 5/5

Trustpilot

Fantastic service.

Fantastic service.Samantha Follows very professional and helpful and always there to answer all questions that I had and replied in a swift manner.Rianne Smith another fantastic and professional person keeping me in the loop of everything going on.

Ben · 29 August 2024

★★★★★ 5/5

Trustpilot

Solihull office were great!

We had a very difficult sale, mainly due very poor conveyancers on both sides of the process leading to some very stressful periods for everyone involved Gary and the Solihull office dealt with these stressful situations brilliantly and go the sale over the line!

Sam · 15 May 2024

★★★★★ 5/5

Google

Rickie Westwood is very professional and always responded to my enquiries the next day due to time difference. Very smooth and happy throughout the whole transaction.PositiveResponsiveness, Professionalism

Hi · 21 June 2021

★★★★★ 5/5

Trustpilot

Nelly was very helpful

Nelly was very helpful, she was quick to resolve my queries.

Miss · 30 May 2023

★★★★★ 5/5

Google

A very big thank you to Fiona Morgan who recently checked me out of a property I was renting through John Shepherd . My deposit was returned without delay. Great service.

Lucy · 21 June 2020

★★★★★ 5/5

Trustpilot

Excellent customer service shown

I recently had the pleasure of experiencing exceptional service from Melissa when my house encountered an unexpected issue with the hot water system. She ensured a contractor was sent out to immediately rectify this problem and was very polite, and professional in the way she communicated with me throughout the process.

Rahim · 13 December 2023

★★★★★ 5/5

Trustpilot

Lauren

Lauren was extremely helpful throughout the process from viewing properties Covid safe to helping with mortgage appointment and explaining the process to me.Made the whole process so easy.

Deborah · 17 February 2021

★★★★★ 5/5

Trustpilot

Lily was probably the most helpful and…

Lily was probably the most helpful and responsive agent I have worked with Tim

Timothy · 7 February 2023

★★★★★ 5/5

Trustpilot

Great service from Hannah Britten

Great service from Hannah Britten who is my property manager for 2 apartments that I own. My properties were let quickly, and the service provided has been great. Thank you.

Steve · 18 December 2024

★★★★★ 5/5

Trustpilot

Caitlin did a really great job

Caitlin did a really great job! I was extremely satisfied with her professionalism

ProdBy · 10 April 2024

★★★★★ 5/5

Trustpilot

Miss Caitlin lemon

Miss Caitlin lemon Thanks a lot for your effort and work, you did a a hard graft. I highly recommend her to deal with in any issues regarding property management. We appreciate your work with us. Thank you👋

Kareem · 14 August 2024

★★★★★ 1/5

Google

I was shocked upset and disgusted by the way I was spoken to by the so called lettings manager.Alisha . she was extremely rude and would not do me the curtesy of listening When I tried to explain the problem ...which I was trying to resolve....she should not be in that position dealing with clients if this is the way she speaks to them ...I expected so much more from John Shepherd ...NegativeProfessionalism

Dianne · 25 August 2021

★★★★★ 5/5

Trustpilot

Can not fault this company at all…

Can not fault this company at all phoned for a viewing got 1 same day loved the property everything was dealt with so quickly from thursday to the following Friday into a new home cracking job on keep it up John Shepherd

Jordan · 30 May 2024

★★★★★ 5/5

Trustpilot

Property Management

As a Landlord/property investor it is important to have the right sort of people supporting you, Lauren Foster at John Shepherd Lettings, is professional and reliable and very efficient in dealing with all aspects of property management, she is also very approachable and puts you at ease regardless of the query you may have. Thankyou

Rob · 8 August 2023

★★★★★ 1/5

Google

This is by far the worst agency I have ever rented with. I started renting with john shepherd letting on August 17 th 2018, I have complained to the agency via phone call multiple times about my bathroom doors being broken, balcony doors not closing , fridge not working properly- and they do absolutely nothing about it. Myself and my family ring multiple times and we get no Call back whatsoever to show that the agency are dealing with the issue. We ring time and time again and the issues are never followed up. The agency are extremely unhelpful, unprofessional and provide a very poor service. The people that work there are insincere and show no real interest in wanting to help you.

Shaden · 22 June 2019