Trusted Agent profile · Solihull
★★★★★
1,032 reviews across 3 platforms
6-8, Drury Lane, Solihull, B91 3BD
John Shepherd's office in Solihull, at 6-8, is rated 4.4 out of 5 across 1,032 reviews on three platforms, including 132 Google reviews rated 3.5.
Tell us what you need and we'll put you in touch. John Shepherd hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Solihull.
Every review we hold for the Solihull office, from every platform, shown as written. First names only.
5/5
TrustpilotAs a buyer
As a buyer, John Shepherd were superb in ensuring the sale was kept within timelines as best as possible! Every phone call to them was met with a friendly and helpful voice that provided great customer service. Rhi and Shannon in particular were both excellent from viewing through to completion. Thank you!
Thank you for your kind words, it was a pleasure to able to assist you. We hope to hear from you in the future.
5/5
TrustpilotGreat Professional service.
Every time we spoke to the staff they were always helpful, professional and polite especially Mia who we had the most contact with.
5/5
TrustpilotBrilliant and friendly service
Brilliant and friendly service. Found me a property very quickly which was very reassuring as I needed to move into the city centre at short notice. They arrived on time for viewings and were always available for advice and support when required. Highly recommend. Destinee in particular provided a first class service
Thank you so much for your kind words, it is great to hear you had a good experience with John Shepherd.Here to help in the future.
5/5
TrustpilotJust sold my house
Just sold my house through John Shepherd Solihull, found them to be friendly and professional. Tom and Callum did the viewings and Shannon then did a great job of keeping everyone in the chain informed and kept the sale together where many would have failed. Thanks everyone for making my sale happen.
Thank you so much for your kind words, it is great to hear you had a good experience with John Shepherd.Here to help in the future.
5/5
GoogleThanks to Fiona Morgan on the property management team! I reported my boiler had stopped working and within two days it's been repaired and working again! Really professional and understanding even when I wasn't the friendliest individual.
5/5
TrustpilotAs soon as I signed with the team I thought that the process would be smooth and pain free. And indeed it was!!!!
I just wanted to say a big thank you to you and all the team at John Shepherd. I knew that as soon as I signed with the team that the process would be smooth and pain free. And indeed it was!!!!If you think all estate agents are the same then do reconsider. We had buyers that pulled out of our sale but even when this happened, the team worked tirelessly and I knew I was in safe hands.All of the team including Lauren, Lisa, Callum and any one else I may have missed off are great to work with and stop at nothing to give you a good service.
5/5
TrustpilotEmily was amazing during the whole…
Emily was amazing during the whole process. John Shepherd are very lucky to have her.
5/5
TrustpilotCharlotte was lovely and very helpful…
Charlotte was lovely and very helpful throughout the process!
5/5
TrustpilotExcellent Service
Excellent all-around service from John Shepherd. Megan is highly professional, efficient, and friendly. Thanks to her, the process was smooth and enjoyable from beginning to end. Highly recommended.
5/5
TrustpilotExtremely quick and easy process
Extremely quick and easy process! Paula showed me around the property was clear about everything I needed to know and answered all my queries. Rianne assisted me through the paperwork’s process and promptly responded to my queries. Overall had an amazing experience and would recommend to anyone.
5/5
TrustpilotBrilliant service all was very smoothly done
Megan made the move and paperwork so easy. Thank you for an amazing experience
1/5
TrustpilotNot care about the Tenant
This agent does not care about the Tenant only thinking about the landlord. I gave them a call to discuss my contract, but they replied in a bad way. and
Thank you for taking the time to leave us a review, we’re sorry to hear your experience has not been as we’d hope at this point. We are very keen to speak directly to understand more specifically what the issues you have experienced are and how we can rectify them. Please email our Lettings Director at jack.spellman@johnshepherd.com and he will be happy to discuss more. Many thanks
5/5
TrustpilotI highly recommend John Shepherd as the…
I highly recommend John Shepherd as the go to estate agent in Solihull for selling and renting. They deliver a service of the highest quality. From the valuation, to the completion of the sale on my property, the team have been great to work with and highly professional. Thank you!
Thank you for your kind words, it was a pleasure to able to assist you. We hope to hear from you in the future.
5/5
TrustpilotFantastic
I had a great experience with John Shepherds and in particular I’d like to single out Tash Anklesaria - wow! What a pleasure it was to be taken through this journey with her. She was patient, kind and super trustworthy throughout. She made this journey so much easier for me than it could’ve been and she’s a real credit to the company.
1/5
TrustpilotVery disappointed
Communication is slow and not effectiveNot attentive at allI would have dealt with them if I had a choice
Sorry to hear you feel this way. If you could kindly provide any further information to jack.spellman@johnshepherd.com we will be sure to look into this.
4/5
GoogleVery pleased with our experience. Carly and Faye were very professional throughout our engagement with JSL, and were always willing to help and assist without any delay.PositiveResponsiveness, Quality, Professionalism, Value
3/5
TrustpilotKinda good service
Well, people at John Shepherd try to work well and professionally, however, at my leaving the house I've sensed they wanted to have part of my deposit unnecessarily. Perhaps this is something they like doing a lot in the UK, but it hurts to pay £80 to replace one lighting bulb, or £300 for cleaning only three spots around the house.
5/5
TrustpilotProfessional Letting expertise
We received excellent (and honest) advice from Michael Nabarro who guided us through all the steps, timings and paperwork required to let our property. Michael remained in contact throughout the whole process, including the first month of letting. Michael’s friendly and professional advice was a key factor in our of Letting Agent.
5/5
TrustpilotExcellent
Excellent, helpful and getting our property ready for us to move in. Nothing was to much trouble.
Thank you for your feedback.
4/5
TrustpilotA challenging sale
Selling a large, grade II listed, 16th century house was always going to be a challenge in these times of energy efficiency and modern styling, so it was a pleasant surprise when a buyer was quickly found. However, that sale fell through on the planned day of completion when my buyer's buyer couldn't fund his purchase. I had moved out two days earlier so an empty house went back on the market. Again a buyer was found reasonably quickly but then the challenges of listing, planning permissions, land issues, etc took a long time to tackle. In the end we completed just before Christmas.Harry and Gurdev from John Shepherd were regularly in touch, always with a sense of optimism, and steered the sale through the various difficulties, not least the intransigence of certain solicitors. Especially welcome was avoidance of non-serious buyers tramping regularly through the house; credentials were closely examined and only serious buyers allowed into the process.All in all, John Shepherd handled everything to my satisfaction.
5/5
TrustpilotAs a contractor I find Rajak and Kai to…
As a contractor I find Rajak and Kai to be extremely efficient when dealing with properties managed by John Shepherd. Their communication and attention to detail is excellent. They are calm and focused in the co-ordination and organisation of all work making sure things are completed on time and of a high standard for both landlords and tenants making them a credit to John Shepherd.
5/5
GoogleWe would like to thank the team at John Shepherd Solihull branch Drury Lane. Tom, Lauren, Callum & Shannon for their help in selling our house. Things have changed in twenty five years since we bought our last house & the team guided us, held our hands at times through the buying & selling process. Most excellent communication from start to finish. We highly recommend them. many thanks for everything. Pete & Steph IkinPositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleI can't begin to thank Rhianne and everyone at John Sheppard for all the help and support they offered when I was searching for my property! Would highly recommend to family and friends!
5/5
TrustpilotHarry was highly professional
Harry was highly professional, diligent and responsive throughout what was a protracted and not straightforward transaction. Much appreciated and would recommend .
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. John Shepherd hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Solihull.
