5/5
GoogleI was really impressed with Fiona from the Solihull office, assisting me in my recent boiler breakdown . There was no delay in getting temporary heaters and the immersion heater fixed whilst we waited for a new boiler. Thank you Fiona
Trusted Agent profile · Solihull
John Shepherd Solihull reviews
★★★★★
1,031 reviews across 3 platforms
6-8, Drury Lane, Solihull, B91 3BD
John Shepherd's office in Solihull, at 6-8, is rated 4.4 out of 5 across 1,031 reviews on three platforms, including 132 Google reviews rated 3.5.
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Reviews
Every review we hold for the Solihull office, from every platform, shown as written. First names only.
Google5/5
TrustpilotJack was very pleasant and welcoming.
Jack was very pleasant and welcoming.The bungalow is beautiful but we decided the area is not quite right for us. Too much traffic !
5/5
TrustpilotDestinee was so lovely and helpful…
Destinee was so lovely and helpful throughout the whole experience of looking for a property with John shepherd. She was very informative with the information needed and was quick to get back to us on any queries we had.
5/5
TrustpilotGreat experience
Recently ended my tenancy due to buying a new place, Lauren (Foster) could not have been more helpful! She made the whole process so quick and easy for me, she answered any questions i had, and i didn't have to worry about a thing, exactly what we needed considering all the other stress that comes with moving and buying a first home. Really grateful to her, Thankyou!
5/5
TrustpilotRickie was very helpful and friendly
Rickie was very helpful and friendly, he worked very hard to make it possible that i moved into my new property as soon as possible without delay for this i am very grateful to him.
5/5
TrustpilotComprehensive services
I have used John Shepherd letting in Solihull on many occasions now, and Senka the head of lettings and her team are very helpful and conscientious
Agent replied · 13 June 2024
Thank you for your feedback.
1/5
TrustpilotTerrible
Appalling service from this lettings agency - our original agency transferred hands so I was expecting a step up in our service but absolutely nothing happened. They are withholding our deposit without real reason and I would prefer to just be done with this agency altogether.
5/5
TrustpilotThank you!
Megan was very helpful with us securing the flat we wanted, her responses were always prompt and she kept us updated every step of the way, she made our first flat hunting experience very comfortable. Thank you :)
5/5
TrustpilotLily Johnson
Lily Johnson is knowledgeable, helpful, responsive and conscientious. I thoroughly recommend her as a letting agent.
5/5
TrustpilotI've been with John shepherd as my…
I've been with John shepherd as my letting agent for 18 months now, I've had an excellent experience with them as a staff team and as individuals. My property manager is called Lauren and she is brilliant! Nothing is ever too much she's always there to help and drops us an email every now and then to see how we're getting on, I can't speak highly enough of her! 10/10 would recommend using them
5/5
TrustpilotBest Team in Town :)
I have no words to thank Megan and all the team from John Shepherd enough, they are really kind and nice , very professional and everything was sorted in 2 days to rent a flat . Thanks again
5/5
TrustpilotOutstanding Service
Excellent experience dealing with Jordan, Sophie and Shannon throughout the whole process, from valuation through to completion. The whole process has been smooth.Exceptionally professional and really helpful. I’ve met Jordan and Sophie, outstanding customer service from them both, they are both really personable and they couldn’t do enough to help me, I can’t thank them both enough. They made selling my house so stress free and such a smooth process.I wouldn’t hesitate to recommend John Shepherd, excellent experience. Thank you so much!
5/5
GoogleI will be highly recommending John Shepherd to friends and family. I would just like to take the time to comment on how professional and efficient Rhi has been throughout this process. She is a true asset to the company.
1/5
TrustpilotLack of communication
I've had a property on the market with John Shepherd for 3 months. We've had no viewings arranged at all. Today I found out that their office is now a café and the office is closed. My emails and phone calls have not been answered. Beware.
1/5
GoogleUseless company, their colleague Paula told me she would send me an application to fill in after the viewing as they were being viewed the next day by the landlord…..she never sent them and would not return my calls, would not recommend. Waste of time
4/5
TrustpilotAkeem Ffrench at the Solihull Branch of…
Akeem Ffrench at the Solihull Branch of John Shepherd Lettings is our new property manager and is doing well in the post.
5/5
TrustpilotEverything went well
Everything went well. John Shepherd services is excellent,i will choose John Shepherd one million times above others.
5/5
TrustpilotVery satisfied, great staff, great company
Great experience from the moment I first called, arranged a video viewing within minutes, and then straight forward process to getting our new property. Lily, Megan, Junace and I think Connor all gave a positive experience and made life very easy. Thank you all for your help and support to finding our dream new home. Would definitely recommend John Shephard !Also to the gent who opened the door to pick up our keys very polite and welcoming into your office.
5/5
TrustpilotBrilliant customer service and very professional!
I had a viewing with Lily last Tuesday and put in mine and my partners application for our desired property straight away. Within the same day, we had everything sent to us to process and a week later, everything has gone through and been confirmed! It has overall been a great experience, communication was amazing throughout with fast responses to any queries/concerns. The service we had has been outstanding and we couldn’t have had a more smooth and straightforward process. I would 100% recommend John Shepherd Estate Agents and we look forward to moving into our new home ☺️
5/5
TrustpilotI have dealt with Nicola Beattie in…
I have dealt with Nicola Beattie in renting an Apartment. Nicola has made a tricky time much easier. The professionalism and friendliness she has is fantastic.
5/5
TrustpilotFriendly and Helpful
Looking into different properties and from the start, the team were really helpful and efficient in getting my viewing sorted. Megan showed me around, she was really friendly and accommodating and took the time to answer my many, many questions without making me feel embarrassed to ask them! Thank you so much :-)
Agent replied · 13 June 2024
Thank you for your kind words, it was a pleasure to able to assist you. We hope to hear from you in the future.
5/5
TrustpilotI’ve been renting with John Shepherd…
I’ve been renting with John Shepherd since May 2022 & it’s been a breeze. In particular, Caitlin MacDonald is fabulous at keeping me informed of any checks, following up repairs & other activities required for renting. She’s always professional, efficient & lovely to interact with 😃
5/5
TrustpilotThis this the best agent ever
This this the best agent ever, very reliable and trust worthy..Thanks to Joe, Emily and Michelle
5/5
TrustpilotAs a buyer
As a buyer, John Shepherd were superb in ensuring the sale was kept within timelines as best as possible! Every phone call to them was met with a friendly and helpful voice that provided great customer service. Rhi and Shannon in particular were both excellent from viewing through to completion. Thank you!
Agent replied · 13 June 2024
Thank you for your kind words, it was a pleasure to able to assist you. We hope to hear from you in the future.
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Tell us what you need and we'll put you in touch. John Shepherd hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Solihull.
