John Shepherd Solihull reviews

★★★★★ 1/5

Trustpilot

We have been fatally scammed and ruined

We have been fatally scammed by this "agency". WE DO WARN EVERYONE before proceeding with them, as the problems never arise before signing the contract. It has been an absolute nightmare since barely a year ago decided to move somewhere else. Our minimum stay was over by then. They have completely stolen our deposit, leaving us in a critical financial situation after having a baby and both of us lost our jobs because of Covid. As an example, they quoted £900 for a job that can be easily done for £100 (we indeed found many contractors that can prove this). We have been completely helpless.Please, stay away from these unethical and heartless people, they can ruin your life as they did to us.

L · 1 February 2021

★★★★★ 5/5

Trustpilot

commercial sale

This was a complicated sale due to sitting tenants. Katie & Natasha were professional at all times. Their marketing strategies were excellent and their commitment in somewhat difficult circumstances was faultless. I recommend them unreservedly. Many thanks Natasha & Katie.

Barry · 6 November 2023

★★★★★ 1/5

Google

Have lived in a property with these guys for over a year, we had a FIRE and they did not respond nor send someone out till 4 hours later. The Fire brigade and National grid both confirmed the property is UNSAFE and the electric was faulty and never completed to the standard expected. THEY REFUSE TO GIVE LANDLORDS DETAILS AND WE ASKED MONTHS AGO THE WORST PEOPLE WE HAVE EVER RENTED WITH NOT ONLY DID THEY GIVE US AN UNSAGE PROPERTY THEY ALSO DIDNT CHECK THE SMOKE ALARMS AND THIS WAS COVERED WITH MASKING TAPE THE WHOLE PLACE IS DISGUSTING

Zunaib · 26 April 2024

★★★★★ 1/5

Google

Have lived in a property with these guys for over a year, we had a FIRE and they did not respond nor send someone out till 4 hours later. The Fire brigade and National grid both confirmed the property is UNSAFE and the electric was faulty and never completed to the standard expected. THEY REFUSE TO GIVE LANDLORDS DETAILS AND WE ASKED MONTHS AGO THE WORST PEOPLE WE HAVE EVER RENTED WITH NOT ONLY DID THEY GIVE US AN UNSAGE PROPERTY THEY ALSO DIDNT CHECK THE SMOKE ALARMS AND THIS WAS COVERED WITH MASKING TAPE THE WHOLE PLACE IS DISGUSTING

Zainab · 21 April 2024

★★★★★ 5/5

Trustpilot

Great company with great support!

John Shepherds have sold our last 2 homes for us and we are currently on the market with them again to sell for a third time. Our home is not a traditional property and the team at Solihull are working very hard to find our home it’s new owners. Tom and Callum are excellent, they are there whenever we need them and are helping to make selling our home a stress free experience. I’d highly recommend John Shepherds to anyone looking to buy or sell!

Karen · 19 November 2020

★★★★★ 5/5

Google

I don't normally review things very often, but people are always quick to moan about service, and being a tenant of john shepherd is personally the best thing i have decided to do Me and my children are very happy here! I would also like to say a massive thank you to Aaron, you have been wonderful from taking the initial call to moving us in! Thank you!!!

Hayley · 22 June 2019

★★★★★ 5/5

Trustpilot

Jack Richardson was brilliant

Jack Richardson looked after us from start to finish and really made us feel comfortable from the get go. Attentive, thoughtful, easy to get in with and always able to answer questions - we’d highly recommend him. He is always prompt to get back which goes a long way during such stressful times! And he has a wealth of contacts to match his knowledge - we were overly impressed with the mortgage broker he chose to recommend too.You can go wrong with this company if Jack as a leading example is anything to go by - nothing to fault from our experience!

Gary · 12 November 2020

★★★★★ 5/5

Trustpilot

The first thing which stood out with…

The first thing which stood out with John shepherd was how quick they were finding a viewing of the apartment i was interested in and that it was the ONLY Estate agent i went through where the place looked exactly like the pictures listed on the website.The viewing was done by Megan who was lovely and very easy to talk to. I told her i was interested in the place and she explained the steps in order to take it very clear and was quick to start the process that evening.It was my first time moving out so i had a lot of questions however she was quick to answer each one and helped me out with any enquiries or confusions i had with the moving in process, such as explaining the contracts, how the bills are done etc. It was so smooth moving out thanks to her support and now I'm 2 weeks into my residency and she is still consistently and efficiently helping me out with any problems or questions i have thanks to how easy she is to talk to.

Martyn · 12 November 2020

★★★★★ 5/5

Trustpilot

Excellent Agents

We have had excellent service from Natasha and the whole staff group at John Shepherd Solihull.We would highly recommend this superb team.The level of professionalism was second to none.We would definitely use them again. Thank you Natasha and the team.

Susan · 17 October 2023

★★★★★ 4/5

Trustpilot

Professional staff, awful referencing processes.

The agents in the company are really professional and helpful. It was really easy to book a viewing for the property. The hard part is when the referencing started, it was the worst experience in my life. They are using the services of a third party company called Uktenantdata. The referencing process is unreasonably over complicated, them asking unrelated and very intrusive question, it felt like harassment at one point. It is easier and faster to get a mortgage than to deal with Uktenantdata, so be ready for that. Feedback from the company: ditch that company and find yourself a better partner company, they are awful.

Emil · 8 October 2020

★★★★★ 5/5

Trustpilot

Amazing service

Great service and made the stressful experience of the buying much easier. Thanks to Lauren and Harry for arranging to drop the keys off to us on completion taking away the stress of another job on the day.

Mr · 30 October 2023

★★★★★ 5/5

Trustpilot

I can't recommend this company enough!

I can't recommend this company enough. The whole team has been nothing short of angels. They made a very complex move possible and we as a family will be forever greatful.

Lara · 18 December 2025

★★★★★ 5/5

Trustpilot

Lauren Wood

I would like to express my appreciation of the superb level of support provided by Lauren Wood on our property in recent months in difficult circumstances.Lauren has been extremely pro-active in trying to resolve all matters as quickly as possible.Thank you very much Lauren.

Richard · 19 May 2023

★★★★★ 5/5

Google

John Shepard’s were the agents who I was buying my property from. Arranging a viewing was very easy, Tom was very helpful and communicated well in the early stages. All the team communicated well with each other, Always honest and reassuring with lots of experience of the buying/selling process. Exceptional communication, always got back to you. Thank you to the John Shepard team

Aaron · 21 June 2020

★★★★★ 5/5

Google

Senka and the team are absolutely outstanding. Great service, quick response rates and an absolute pleasure to deal with as a landlord. Highly recommended.

Chris · 25 July 2024

★★★★★ 5/5

Trustpilot

Friendly, Fast, First Time Buying.

Jack was super fast in contacting us. He was so friendly and easy to talk to, as well as being very informative and helpful. Although we didn’t end up buying, we still can’t recommend them enough. Loads of free helpful advice and resources available for first time buyers, explained in a way that really helped me understand the mortgage process.

Eleanor · 1 March 2021

★★★★★ 5/5

Trustpilot

Thanks for the service Megan

Megan was not just helpful, she was professional and had good customer service. She had good communication and always tried to understand, very collected and all round fantastic service.

Israel · 26 November 2020

★★★★★ 5/5

Trustpilot

Marilena and her team - Incredible Service!

John Shepherd (Four Oaks) helped us rent out our property in just few weeks - excellent service! I would like to give my special thanks to Marilena. She is friendly, helpful and professional!!! Very happy experience!

Amy · 15 November 2023

★★★★★ 5/5

Trustpilot

Great service

Great service, fast working efficient and make the house buying process a pleasure. We worked with Sam and Adrian and they was always there whenever we needed them.

Charlotte · 3 December 2020

★★★★★ 5/5

Trustpilot

We have been with John Shepherd for…20+ years

We have been with John Shepherd for years they have handled our properties in a highly efficient and professional manner. Debbie Lock has supported us for a number of years and her fast and professional service has been excellent. Lily Johnson is a currently handling our lettings she has achieved lettings in a timely manner in this difficult market.

Jhd · 17 February 2021

★★★★★ 5/5

Trustpilot

Drew Swadkins was excellent in finding…

Drew Swadkins was excellent in finding a tenant. He found a tenant within 2 weeks after completing all reference checks etc.I would definitely recommend John Shepherd (Colmore Row) to anyone. Excellent service Drew ! Thank you very much !

Suresh · 21 July 2023

★★★★★ 1/5

Trustpilot

If I could post ZERO stars I would

If I could post ZERO stars I would. Absolutely abysmal service from start to finish. Zero customer service. It's hard to tell if their staff is strained to be unhelpful or just plain stupid, such is the degree of their incompetence. This business needs to be avoided. Sadly as with many in this industry, very little checks and accountability is possible so they keep on treating clients with contempt.

Africa · 8 August 2024

★★★★★ 5/5

Trustpilot

Megan Johnson

Megan was a great help throughout the process and always kept in touch to keep me updated. I would highly recommend Megan and johns shepherd for both tenants and landlords those seeking to buy or sell.James

James · 4 October 2023

★★★★★ 5/5

Trustpilot

Excellent

ExcellentEverything was so organised and thank you Lily for your great helpWould definitely recommendLily was so helpful, very organised and understanding. She would reply back to any message or mail I sent in a few minutes which made everything so much easier and faster. Thank you for doing such a great job.

Mohamed · 2 February 2022