Trusted Agent profile · Solihull
★★★★★
1,028 reviews across 3 platforms
6-8, Drury Lane, Solihull, B91 3BD
John Shepherd's office in Solihull, at 6-8, is rated 4.4 out of 5 across 1,028 reviews on three platforms, including 132 Google reviews rated 3.5.
Every review we hold for the Solihull office, from every platform, shown as written. First names only.
5/5
GoogleDare I say I had the upmost pleasure of dealing with John Shepherd, being let down by other letting agencies in the past I was blown away by the customer service I received from Carly at their Solihull branch. She has been a pleasure to deal with, from her attentive emails right to her warm welcome. When asked "do you have any questions", there is nothing we could think of, everything was covered in concise detail. Would definitely recommend. Thank you Carly!!
5/5
TrustpilotThere isn’t a better estate agency team…
There isn’t a better estate agency team out there. Sam has gone above and beyond to help us make our purchase and sale go as smoothly as possible, professional from the very start right to the end of completion. Thanks John Shepard team and thanks Sam!
Thank you for your kind words, it was a pleasure to able to assist you. We hope to hear from you in the future.
5/5
TrustpilotExcellent Service from Jack Richardson
From the beginning of the process Jack support and customer service were flawless. He was extremely approachable, always was willing to go that extra mile and was very prompt with his responses and answers. Fantastic professional and I would certainly recommend Jack to anyone! Thank you.
Thank you for your kind words, it was a pleasure to able to assist you. We hope to hear from you in the future.
5/5
TrustpilotI was very saddened to learn that Joe…
I was very saddened to learn that Joe Singleton at the Solihull branch was leaving John Shepherd. I would like to take this opportunity to not only say I wish Joe the very best but also has been an excellent Manager sending me prompt responses to my queries this gave me reassurance being the other side of the World. Good Luck Joe
Thank you for your kind feedback. We wish Joe well also in his future career path.
5/5
TrustpilotWe recently rented an apartment through…
We recently rented an apartment through John Shepherd and Lily Johnson was our primary contact throughout the process. We had to move in as soon as possible and lily somehow understood this as she made it a hassle free experience for us and also provided immediate response to our concerns.
1/5
TrustpilotOne of the worst letting agent! Colmore street birmingham branch
One of the worst letting agent!! They have no care for the tenant. Any repairs to happen promptly is out of question. At least wait 3-4 months and you are lucky if it gets done.They have left me in actively leaking house. I have to wish there is no rain everyday. They do not care at all that I have little baby and how I manage to heat the house as the leaks and water sipping does not help.They take tenant for granted. Would not give even one star.
Thank you for taking the time to leave us a review, we’re sorry to hear your experience has not been as we’d hope at this point. We are very keen to speak directly to understand more specifically what the issues you have experienced are and how we can rectify them. Please email our Lettings Director at jack.spellman@johnshepherd.com and he will be happy to discuss more. Many thanks
1/5
TrustpilotSolihull Branch- Worst letting agency
This is the worst letting agency that I have ever come across. I would not even give them a one star. I moved into the flat in June and there are several outstanding works that need to be done and no one is taking the issue seriously. The property maintenance company is full of rude staff members that do not know how to carry out their job. I do not ever get any updates from the staff members and I feel like I am constantly getting fobbed off. I pay £1000 a month to receive a bad attitude from the staff and also a flat that has so many issues. I have had a broken bed for months that I have not been able to sleep on and the management company have failed to resolve this issue. All of these issues are causing me stress and anxiety and no one in that agency is taking these issues seriously. I have dealt with many estate agents in the past in many different towns and this is the worst experience I have ever had. I will be taking this matter to the ombudsman as the branch manager has failed to take all of my issues seriously.
Thank you for taking the time to leave us a review, we’re sorry to hear your experience has not been as we’d hope at this point. We are very keen to speak directly to understand more specifically what the issues you have experienced are and how we can rectify them. Please email our Lettings Director at jack.spellman@johnshepherd.com and he will be happy to discuss more. Many thanks
5/5
TrustpilotA very smooth and fast process to the…
A very smooth and fast process from the beginning. In a few days we moved in the new home without any headache. Samantha our agent was extremely helpful and we got all the information. Thank you Sam
5/5
TrustpilotSana Shaikh (Tenant Letting)
The treat recieved by Sana was excellent, since day one she has proved being an excelent profesional, very kind, polite and helpful. The whole process from start to end, went extremely quick and flawlessly thanks to her, could have not asked for anyone better.Thanks Sana and keep on the good work.
5/5
TrustpilotCaitlin was extremely helpful resolving…
Caitlin was extremely helpful resolving my issue and very prompt responding
Thank you for your kind feedback.
1/5
TrustpilotDisappointed
Repairs portal may aswell not exist, having to constantly chase them regarding the repairs reported to only be told they can't see I've reported any! Terrible. There also hasn't been an electrical check done on the property since 2014, never been sent any documents for electrical safety either. Took 9 months to replace broken heaters that I had to chase and was then basically told this was my fault when their contractors ignored me.Really disappointing 😞
5/5
GoogleI have been a landlord with John Shepherd for many years and they have always provided a very professional and reliable service. I have just sold the property with them and Carly in the lettings department has been excellent with a number of difficulties we have encountered but she always resolved them in a professional and timely manner. Would definitely recommend and Carly is an excellent agent. Thanks very much for all your helpPositiveResponsiveness, Professionalism, Value
5/5
TrustpilotValue…Efficiency….Amiability.
Good communication. Adrian was very helpful experienced & knowledgable. Mia in the office kept us well informed & updated at all times…..& has a particularly warm & friendly telephone manner.Once negotiated they stuck to the deal we agreed and discharged their responsibilities to us in an amiable & efficient manner.Well done…& thank you.
5/5
TrustpilotAbove and beyond expectations
Jack has been great throughout the purchasing process. From the initial call, providing us with all of the required information during the viewing, through to the post viewing process - everything has been timely (even providing updates whilst on annual leave!) I would absolutely recommend him and John Shepherd as agents, irrespective of whether you’re a first time buyer or not.
5/5
TrustpilotGreat Service-John Shepherd Solihull recommended
Gurdev and Harry provided an efficient, professional and friendly approach throughout the property sale. The sales brochure was excellent, Gurdev quickly recognized the potential the property offered. We were kept well informed throughout It was not the easiest period in which to sell a property but we achieved a sale thanks to the dedication of Gurdev, Harry and the team in Solihull. I have no hesitation in recommending John Shepherd to anyone. Thank you
1/5
TrustpilotDon't use this agency
Don't use this agency. They illegally charge referencing fees which are not a permitted charge under the Tenant Fees Act 2019. They also fail to give adequate keys and fobs, and repairs take too long. Highly recommend to stay away from this agency
5/5
TrustpilotJohn Shepherd Estate Agents is…
John Shepherd Estate Agents is commendable. Their process from the beginning to the end is seamless. I am very pleased with their service, and will surely recommend the agents to family and friends for same service. Adeshina
5/5
TrustpilotSuperb property sales team
After a very quick and successful sale of our property I would like to thank the whole team at John Shepherd collection. In particular Gurdev and Harry for a very professional approach with great advice when needed. Highly recommend them. Great job!!!
Thank you so much for your kind words, it is great to hear you had a good experience with John Shepherd.Here to help in the future.
1/5
TrustpilotTassi Lettings
Tassi Lettings are now under John Shepherd so just to add to here also:I am a student living in a flat with Tassi Student Lettings currently. It has been beyond hell.When I moved in:- Tabacco scattered across the floor- Bin full of maggots - Dirt on the skirting boards- Mould in the bathroom- Electric parking that did not work- No heating (and it has been 2 months)- No instructions on how to turn the fire alarm off (it was on from 9pm - 10am)- Electricity randomly switching off- Light detached and hanging from the ceiling - Scratched furniture- Broken toilet seat- More I cant even think offYou can not get hold of them at all! If you have an issue you have to ring 100 times to even get through to someone. DO NOT LET FROM THEM! They are useless, absolutely useless. I moved in in August it is now October and problems are still coming up and the old ones are not getting fixed.
1/5
TrustpilotLettings John Shepherd Colmore Row
Lettings John Shepherd Colmore Row. This company should close its lettings department untill they learn how to treat people's lives and money with respect. They have literally stolen money and belongings from my daughter and partner during the time she was having twins prematurely over a mold infested house that should have been checked before letting. This is still ongoing with solicitors now being involved. KEEP WELL AWAY FROM THIS COMPANY. Mr S Hough
Thank you for taking the time to leave us a review, we’re sorry to hear your experience has not been as we’d hope at this point. We are very keen to speak directly to understand more specifically what the issues you have experienced are and how we can rectify them. Please email our Lettings Director at jack.spellman@johnshepherd.com and he will be happy to discuss more. Many thanks
1/5
TrustpilotFound the staff to be generally very unhelpful
Found the staff to be generally difficult and unhelpful. I wanted to view a property on Hampton Lane. They said they were told by the seller to 'work backwards' from 5.30pm, and offered me a 4.15 slot. Asked repeatedly for an earlier slot, due to work commitments, but they just said no. On the day, yesterday, it transpired I could not make it for work reasons, despite my efforts to make it. I rang agent today to ask for a viewing. I was told offers had been made and another viewing was 'unlikely.' I would have thought that unless the offers had been accepted and /or property had been sold, there is no reason not to entertain further interest. I would expect a greater level of courtesy from agents, especially when they are dealing with a property value of just under a million pounds! Extremely frustrating and disappointing. I cannot understand this approach to buyers.
Dear Miss Rashid,Thank you for bringing this to our attention. Please note we had a time slot we needed to adhere to. I understand you cancelled the appointment 10 minutes prior to your appointment time however we still have allocated an appointment to you next week if you are still interested or alternatively if you would like to view any other property with John Shepherd, please feel free to contact us. Many thanks,
5/5
TrustpilotGreat Managing agents
I have been renting a property for over a year now with John Sheppards being my managing agent, Everytime I have had a issue or concern Lauren Foster and her Team has been ever so helpful and helped me every step of the way.I would definitely recommend Lauren and her team for anyone looking to possibly rent a property.
5/5
GoogleMy husband and I have just rented a property through John Shepherd Solihull and have been dealing with Ailish. She has be great in setting up everything for us for our house move, especially in the current circumstances. We had a virtual viewing and everything was handled very professionally and quickly. Ailish has been great at answering all my many questions and getting us ready for our move! :)PositiveResponsiveness, Quality, Professionalism, Value
1/5
TrustpilotLandlords AVOID, AVOID, AVOID John Shepherds Solihull.
We have let our property through Solihull Lettings office. They never replied to emails or phone calls. Very unprofessional estate agents in the area. They take at least 4 weeks to respond to emails. Tenants screwed up the house and they failed to identify this in their checks. Now i am very happy managing property myself and saving 12% of the rent. Landlords AVOID, AVOID, AVOID John Shepherds Solihull.
Thank you for taking the time to leave us a review, we’re sorry to hear your experience has not been as we’d hope at this point. We are very keen to speak directly to understand more specifically what the issues you have experienced are and how we can rectify them. Please email our Lettings Director at jack.spellman@johnshepherd.com and he will be happy to discuss more. Many thanks
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