Trusted Agent profile · Solihull
★★★★★
1,031 reviews across 3 platforms
6-8, Drury Lane, Solihull, B91 3BD
John Shepherd's office in Solihull, at 6-8, is rated 4.4 out of 5 across 1,031 reviews on three platforms, including 132 Google reviews rated 3.5.
Tell us what you need and we'll put you in touch. John Shepherd hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Solihull.
Every review we hold for the Solihull office, from every platform, shown as written. First names only.
5/5
TrustpilotGreat Managing agents
I have been renting a property for over a year now with John Sheppards being my managing agent, Everytime I have had a issue or concern Lauren Foster and her Team has been ever so helpful and helped me every step of the way.I would definitely recommend Lauren and her team for anyone looking to possibly rent a property.
5/5
GoogleMy husband and I have just rented a property through John Shepherd Solihull and have been dealing with Ailish. She has be great in setting up everything for us for our house move, especially in the current circumstances. We had a virtual viewing and everything was handled very professionally and quickly. Ailish has been great at answering all my many questions and getting us ready for our move! :)PositiveResponsiveness, Quality, Professionalism, Value
1/5
TrustpilotLandlords AVOID, AVOID, AVOID John Shepherds Solihull.
We have let our property through Solihull Lettings office. They never replied to emails or phone calls. Very unprofessional estate agents in the area. They take at least 4 weeks to respond to emails. Tenants screwed up the house and they failed to identify this in their checks. Now i am very happy managing property myself and saving 12% of the rent. Landlords AVOID, AVOID, AVOID John Shepherds Solihull.
Thank you for taking the time to leave us a review, we’re sorry to hear your experience has not been as we’d hope at this point. We are very keen to speak directly to understand more specifically what the issues you have experienced are and how we can rectify them. Please email our Lettings Director at jack.spellman@johnshepherd.com and he will be happy to discuss more. Many thanks
5/5
Trustpilot5 cheers to Lily Johnson
Lily Johnson is exactly what you hope to find in an agent: super friendly, responsive and prompt to a tee. She has been outstanding on all fronts, fielding my many (many!) questions and informing of any aspects I hadn’t even thought of. Really happy to be working with her.
1/5
TrustpilotMalpractice and Breach of Agreement
It is a terrible experience when using the services of John Serpherd because they are habitually not to honor the agreement between them and the Landlord, and suddenly asked the Landlord pay a bill more than £600 without the prior consent or approval or informing the Landlord for the work that is not of emergency. I would definitely lobby complaint to The Property Ombudsman. It is a company that you can not trust.
5/5
GoogleMy husband and I have just rented a property through John Shepherd Solihull and have been dealing with Ailish. She has be great in setting up everything for us for our house move, especially in the current circumstances. We had a virtual viewing and everything was handled very professionally and quickly. Ailish has been great at answering all my many questions and getting us ready for our move! :)PositiveResponsiveness, Quality, Professionalism, Value
5/5
TrustpilotFinally some decent staff!
I am writing this solely on the basis of two people Lara and Alisha. Lara came in and took over the disrepair issues I've had in my property for many years from the previous tenancy "managers" and their neglect.
5/5
TrustpilotAll staff absolutley first class
Fantastic service received from all staff especially as they had to put up with an absolute apalling last tenant - we will be forever grateful to Leah for everything that she has done. Special mention to Marilena for all her help with securing a new tenant.
1/5
TrustpilotNo urgency what so ever to Emergency
Trying to deal with these agents is impossible. I’m a landlord at a flat on the ground floor below a flat they are agents too.They have had a major leak in the flat they are agents too and basically told me they are getting a humidifier . What a joke. My tenant says the ceiling is about to collapse as in the pics attached and Julie at John Shepherd tells me the issue is fixed. No urgency what so ever on behalf of their tenants . The plumber they used has given 3 different explanations for the leak and none of them are accurate.If this is how they respond in emergency’s they are not proper agents and show absolute no duty of care to their tenants and to the other people they are affecting .
Thank you for taking the time to leave us a review, we’re sorry to hear your experience has not been as we’d hope at this point. We are very keen to speak directly to understand more specifically what the issues you have experienced are and how we can rectify them. Please email our Lettings Director at jack.spellman@johnshepherd.com and he will be happy to discuss more. Many thanks
5/5
TrustpilotTom Cooper 10/10
What an absolute pleasure Tom Cooper is to work with. The service he provided me in the sale of my property is second to none and i would recommend him to absolutely anyone. Fabulous service, thank you Tom!
Thank you for your kind words, it was a pleasure to able to assist you. We hope to hear from you in the future.
5/5
TrustpilotGreat service selling my house
Great service selling my house, keeping me updated with what was going on before it sold and then when it was going through. Would definitely use them again! Thanks Tom you made the experience so much better.
Thank you for your kind words, it was a pleasure to able to assist you. We hope to hear from you in the future.
5/5
TrustpilotProfessional experience
Natasha was very kind enough to show me around and explain what still needed to be carried out on the property. She presented herself well and is well knowledgeable on properties and has attention to detail. I give er a 5 star 🌟 🌟 🌟 🌟 🌟 rating. Very professional indeed.
1/5
TrustpilotWe were happier with Chase Independent
Before our previous estate agent merged with John Shepard we used to receive regular inspection reports, this is no longer the case since the merge. We were shocked to find the grass 4ft high and full of dandelions and the house filthy when there was a change of tenancy. Were the inspections actually being done? We were happier with the service we received from Chase Independent.
I’m sorry to hear that you have been less than happy with your experience with John Shepherd. We would appreciate the opportunity to discuss the matter further, if you could contact our Senior Portfolio Manager julie.sargeant@johnshepherd.com and we will then be able to investigate the situation further.ThanksJulie
5/5
TrustpilotSaskia and Rahim very helpful when…
Saskia and Rahim very helpful when managing my student let! The accounts team with Margo always pay promptly and compliance always professionally sorted through Francois. Cracking team, would recommend!
1/5
TrustpilotSTAY AWAY!!!!!!
LILLY JOHNSONI have had the worst experience with this member of staff and the way in which John Shepherd has dealt with my first potential rental experience.I offered an additional 25 pounds for a flat I was very interested in which she was quick to accept. Then I paid my holding deposit which which she once again took without informing me that it wasn't necessary to pay until everything was sorted.After everything went through, she sends me an email at 13.11 today to inform me that my tenancy has been cancelled without a reason. She then immediately puts this property back on the market for 50 pounds less than what I was offering, still without me cancelling. After this, she sent me a harsh text claiming that she had called me "five times" when in fact I was called once.To end this, she claimed that it was I who declined the move and now refuses to return my holding fee which amounts to just over £138.I have never experienced anything of the sort. Please stay away as you will never be given the contact details of who or where to complain or be offered any help.In response to the reply below...I was only called ONCE today and you had cancelled my contract even BEFORE getting to speak to me!!!! I have the timings on the emails, texts and calls to support this and I am more than happy to share these. Lilly's attitude was wrong from the off and it continued throughout the process. I forgot to mention that staff tend to be in "meetings" anytime a serious concern needs addressing.Response from the owner14 hours agoHi. Thank you for your review.Having looked into this matter we are aware that you offered additional rent as there were multiple offers and you wanted to proceed. You paid a holding deposit after signing a tenancy guide explaining all information, the tenancy guide would also state that the holding deposit is payable at the start of the process and the remaining balance is due at move in. Your tenancy start date passed with no contact from you so we chased multiple times to chase this with you to which you informed that due to personal reasons you cannot proceed. The landlord was notified and asked us to place the property back on the market at a lower rate and to make a reduction online of £25 given the void period and you not moving in as they assumed, we act on the landlords instructions and reduced the price. Us contacting you chasing the signature on the contract in turn resulted in you informing us that you are not able to proceed. The above said, your referencing account and contract was closed down given confirmation from you that you couldn’t move in. As per your signed application form the holding deposit isn’t refundable if you decide to pull out of the application. You have also been directed to the website to follow the complaints procedure if you wish to speak with someone about this.Should you wish to discuss this further please do let us know.In response to the above and to reiterate, your tenancy was cancelled after you informed verbally you couldn’t proceed.. In the industry we are in you’ll appreciate meetings, viewings, appointments all take place, but every time you have called you have been spoken to and had the necessary assistance where needed. As stated above, if there is anything we can assist with further please do let us know.Thank you, John Shepherd
Thank you for your review. We are aware that you withdrew your application from the rental property due to your personal circumstances and Drew Swadkins, our regional Lettings Manager is in communication with you in regards to this.
5/5
TrustpilotGreat service
Great service - Megan was always responsive to calls and very quickly processed my flat rental when she knew I was in a hurry! She was friendly, helpful and even managed to negotiate a slight reduction in monthly rent for me. An excellent experience.
1/5
TrustpilotBad experience at John Shepherd Lettings department Solihull
I have experienced the worst service from John shepherd Lettings team that anybody could possibly get . I am a professional lady in my 50’s just needing help and support in finding a home with the rental team in Solihull . In my experience with John shepherds at Solihull branch , I felt under valued , I was made to feelUncomfortable inquiring about properties , I was unsupported , dismissed on personal choices , not contacted and communicated with . The letting staff attitudes were totally unprofessional and unsupportive making me feelAs if I was the problem in calling them I strongly advise not to use this agent to prevent any similar experiences happening to yourselves . Please seek proper and professional support from another agent . I am writing these comments to prevent people experiencing the under valued attitudes and professionalism that will happen with John shepherd. 3/6/2024 Monique A
5/5
TrustpilotIt's been a great experience working…
It's been a great experience working with Lily and the team. She was responsive from the first contact, and now, with no hassle the first tenant is set to move in. Everything was handled smoothly, clearly and on time. Thank you!
1/5
TrustpilotFrom Bad to Worse
I have had a number of issues with this letting agency as a landlord since they'd taken over Wolfs. Here's just a few:1. My tenant is on housing benefit which is paid to JS weekly. Accordingly I used to get paid weekly and then overnight paid monthly with no prior warning or consultation. I've raised this on a few occasions and despite their promises to get back to me, no one ever has.2. I was told that a legionella risk assessment was necessary a few months' back, which I had paid for and believe to have been carried out, but not received it.3. I had instructed a EICR (electrical certificate) to be carried out such that the payment would be deducted for the rental period end of May but it has been taken out end - April. Seemingly unable to follow simple instructions.4. Both of the said works above are offered at a substantial premium over market rates (e.g. £225 for an electrical cert), suggesting that JS mark these up, despite charging a monthly management fee for lettings. Where's the fairness in that?5. The fees for such works are deducted at point of instruction (Reserve Funds Held) and not at the point in which the work is carried out, which in some instances are weeks' apart. No doubt JS will have credit terms with their contractors and yet they are happy to withhold rent ahead of work undertaken playing havoc with the landlord's cash flow.It seems that when I raise concerns they do not appear to be passed upwards to the powers that be and even if they do I never get any feedback. There appears to be very little accountability with the company directors registered in Scotland and Yorkshire. For this reason I felt it necessary to share these concerns with other Landlords considering using John Shepherd as their agent. Note I have a small portfolio of buy to let investment properties and do not encounter such issues with other agents.
Thank you for taking the time to leave us a review, we’re sorry to hear your experience has not been as we’d hope at this point. We are very keen to speak directly to understand more specifically what the issues you have experienced are and how we can rectify them. Please email our Lettings Director at jack.spellman@johnshepherd.com and he will be happy to discuss more. Many thanks
5/5
TrustpilotI have just rented a beautiful property…
I have just rented a beautiful property through John Shepherd Estate Agent. Lily initially showed me around and she was brilliant from the outset! Really professional, and very calm, especially, when we hit a milestone, she was really patient and persistent. I would not hesitate to recommend Lily and the team at John Shepherd Estate Agents
5/5
TrustpilotI had a great experience with the John…
I had a great experience with the John Shepherd Estate agents. The staff is very helpful and comprehensive. The tenancy process was handled in a very professional manner and efficient. I personally would like to thank Miss Claire Redstone for been an amazing agent
5/5
TrustpilotMegan was fantastic and made our job in…
Megan was fantastic and made our job in finalising an apartment to move in easier. Responses to my emails were dealt timely and she helped us in the process of sorting out everything.
Thank you for your kind words, it was a pleasure to able to assist you. We hope to hear from you in the future.
5/5
TrustpilotEllen Lutwyche is someone I have never…
Ellen Lutwyche is someone I have never set my eyes on before. But, always put a smile on my face each time I contact her about any issue concerning our accommodation. She is so patient, understanding and a solution finder. The world would be a better place if we have more of her.
5/5
TrustpilotA big thanks to Ailish and Rickie at…
A big thanks to Ailish and Rickie at the Solihull team for their work during this busy time. It's rare to find estate agents who genuinely want to help you - they've been polite, quick to respond and transparent throughout the entire letting process. We're now comfortable in our new place and just wanted to drop an appreciation message.Many Thanks,Conor and Charlotte
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Tell us what you need and we'll put you in touch. John Shepherd hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Solihull.
