Trusted Agent profile · Solihull
★★★★★
1,031 reviews across 3 platforms
6-8, Drury Lane, Solihull, B91 3BD
John Shepherd's office in Solihull, at 6-8, is rated 4.4 out of 5 across 1,031 reviews on three platforms, including 132 Google reviews rated 3.5.
Tell us what you need and we'll put you in touch. John Shepherd hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Solihull.
Every review we hold for the Solihull office, from every platform, shown as written. First names only.
5/5
TrustpilotI am a recent convert and I could not…
I am a recent convert and I could not be happier with the service so far. Lily has been my point of contact most of the time and her attention to detail and swift response times have been fantastic.
5/5
TrustpilotThank you Lily and Megan
Both Lily and Megan were extremely helpful with all of our enquiries, we had quick responses and always felt like things were going smoothly and were well organised. Can’t thank either of them enough, we love the flat and know that our renting experience with John Shepherd is in good hands.
5/5
TrustpilotReally quick and easy service from the…
Really quick and easy service from the group. Megan was so helpful with everything through the moving in process. Highly recommend her!!!!:-)
Thank you for your kind words, it was a pleasure to able to assist you. We hope to hear from you in the future.
5/5
TrustpilotEverything is perfect
Everything is perfect. I feel happy where I am
5/5
TrustpilotCaitlin MacDonald has been exceptional…
Caitlin MacDonald has been exceptional with her customer service... very helpful and answers emails super fast. Thank you Caitlin
5/5
TrustpilotExcellent service
Excellent service, fast, efficient and kept us up-to-date. Huge thanks to Samantha!
5/5
TrustpilotI’ve been in my new home for a Month…
I’ve been in my new home for a Month now snd i cannot recommend this Company enough , especially Brendon Pearce who dealt with the whole process and kept me informed throughout the whole thing, all of the staff members here have done and nothing has been too much trouble.Highly recommend.
5/5
TrustpilotBrilliant communication from start to…
Brilliant communication from start to finish. 5 days to turn around my application. Jayne especially has replied to my many emails/requests swiftly. Whole process has been stress free (as stress free as moving can be). Highly recommend!
Thank you for your feedback, we will ensure this is relayed to Jayne.
5/5
TrustpilotWe were very happy with the service we…
We were very happy with the service we received from Gurdev and Harry. They both worked as a team to sell our property, it took longer then anticipated, but through no fault off John Sheperd. We were very pleased with Gurdev who worked hard to get the sale completed. Thankyou again to both Gurdev and Harry wish you both well in the future Kind regards Tariq and Shameem shareef
Thank you for your kind words, it was a pleasure to able to assist you. We hope to hear from you in the future.
5/5
TrustpilotA very happy landlord
We have been with John Shepherd for more than two years. Our experience has been first class. We were anxious about letting our flat but have had superb service from all the staff we have had contact with. The process of finding tenants went very smoothly and the subsequent dealings with John Shepherd whenever there was something that needed to be addressed in the flat was dealt with very efficiently. We were always consulted properly and action taken swiftly. At the end of the tenancy the painting etc in preparation for the next tenant was also handled well. The accounting system is also very easy to understand and follow. We hope the staff we have come to know and rely on don't leave!
5/5
Trustpilotkelvin zakeyo took interest with me he…
kelvin zakeyo took interest with me he showed room i suggest him who needs
4/5
TrustpilotThe service was pretty good
The service was pretty good, email responses were very quick which is really good. I did however have to ask for updates along the way when things fell quiet for a period of time. It would be useful to receive at least 1 update every 2 weeks to keep people up to date. Everything else went well. Thank you !
5/5
TrustpilotTurkay was professional and very…
Turkay was professional and very knowledgeable of the properties during our viewings.
5/5
TrustpilotMegan Johnson was so supportive and quick…
Megan was so supportive and quick through out the process from viewing to finalizing my apartment with in 5 days.
Thank you so much for your kind words, it is great to hear you had a good experience with John Shepherd.Here to help in the future.
4/5
TrustpilotLauren is fabulous
My agent, Lauren, she is really nice and helpful during whole moving process, house viewing, doing paperwork and after moving in. She followed up everything and replied email really quickly. She said we can move in on 20th, and we actually collected the key on the day. After we moved in, she still keeps replying to my email if I have any questions.
1/5
GoogleAvoid by all cost. We rented our property via John Shepherd last year and the tenant defaulted the rent right from the next due rent. We received no support from John Shepherd. Had to fight a legal battle to get the property back and that too in a depleted state. John Shepherd hasnt released the security deposit to us despite written several times to them that the property needs repairs and maintenance as it is just not fit to be rented again without investing considerably in the maintenance.
5/5
TrustpilotVery Helpful and Friendly Team
Megan was really helpful! She got everything completed really quickly and was a great help for us. Thank you.
Thank you for your kind words, it was a pleasure to able to assist you. We hope to hear from you in the future.
5/5
TrustpilotJohn Shepards - Harry Moore
Harry at John Shepherd made the purchase of the property as smooth and stress free as possible. With timely and factual communication that made all the difference. Harry was always accommodating, available to answer any queries and arrange subsequent visits to the property no matter how short the notice was.
5/5
TrustpilotYoko henry is so far the best person I…
Yoko henry is so far the best person I seen come on board I think she should get some promotion from whatever role she is johnshephard is managing the property that I been living in for years now and who ever was in charge I wasn't getting much done but yoko is number 1
5/5
Trustpilotsmooth
Lily was absolutely amazing during this process. I was in a hurry to move and she handled it quicker than I anticipated. Needless to say she understood the assignment 😅
1/5
TrustpilotThe worst agents
Do not rent a property from them! The worst lettings agents in the country! Nor should you trust them to look after your property.
Thank you for your review, if you would email jack.spellman@johnshepherd.com with further information for him to investigate the matter
5/5
TrustpilotI have recently rented a property…
I have recently rented a property through John Shepherd and I have had Brilliant service from Rickie. He helped us with everything and was great at communication which was great as we knew what was going on at all times. Thanks Rickie and the Team for all the help
5/5
TrustpilotDestinee was the best help i could've…
Destinee was the best help i could've asked for when moving! Really alleviated any stress and was super helpful
Thank you so much for your kind words, it is great to hear you had a good experience with John Shepherd.Here to help in the future.
1/5
TrustpilotBad attitude
Please - save yourself stress and hassle and DO NOT use John Shepherd Solihull.The staff are truly awful and have questionable working practices.The property manager is not impartial and has an attitude that i dislike.I have moved my business to another letting agent and will lodge a complaint with John Sheperd.
Thank you for taking the time to leave us a review, we’re sorry to hear your experience has not been as we’d hope at this point. We are very keen to speak directly to understand more specifically what the issues you have experienced are and how we can rectify them. Please email our Lettings Director at jack.spellman@johnshepherd.com and he will be happy to discuss more. Many thanks
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. John Shepherd hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Solihull.
