Every review we hold for the Solihull office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotBad attitude
Please - save yourself stress and hassle and DO NOT use John Shepherd Solihull.The staff are truly awful and have questionable working practices.The property manager is not impartial and has an attitude that i dislike.I have moved my business to another letting agent and will lodge a complaint with John Sheperd.
Andrew · 1 March 2023
Agent replied · 13 June 2024
Thank you for taking the time to leave us a review, we’re sorry to hear your experience has not been as we’d hope at this point. We are very keen to speak directly to understand more specifically what the issues you have experienced are and how we can rectify them. Please email our Lettings Director at jack.spellman@johnshepherd.com and he will be happy to discuss more. Many thanks
★★★★★ 5/5
TrustpilotExcellent Property Management
Excellent Property Management!
Adam · 30 April 2026
★★★★★ 5/5
TrustpilotExceptional
The letting Administrator assigned to me was so professional, kind and understanding and had my interest at heart.Thank you for your wonderful service.
Stella · 23 October 2024
Agent replied · 27 December 2024
Thank you for your review, it is greatly appreciated
★★★★★ 5/5
TrustpilotVery knowledgeable about property and the local area
Adrian was prompt, pleasant and very knowledgeable about the property and the local area.
Anthony · 25 June 2024
★★★★★ 4/5
TrustpilotNatasha was great from the start
Natasha was great from the start, professional, informative and helped sell our property. Thanks
Matthew · 24 June 2024
★★★★★ 5/5
TrustpilotThe reason John Shepherd as a company is successful is because of their efficient staff.is successful
Kai Rodney has been especially helpful ever since he took over my property. The Company have been very efficient in finding new tenants whenever the need arose and identifying any problems.
Sara · 22 May 2023
★★★★★ 5/5
TrustpilotExcellent service from start to finish
Excellent service from start to finish. Both Marilena and Sam were very professional, and extremely responsive. Completed a letting within 2 weeks of going to the market. Would certainly recommend, and will be using John Shepherd in the future. Mr Chapman
Adam · 20 April 2022
★★★★★ 5/5
TrustpilotProfessional Team
Just wanted to say how pleased I have been with the efficiency and professionalism of the team at John Shepherd Solihull.My interaction with Lauren Foster and Faye Nicholls has been trouble free and professionally outstanding.
Ian · 22 December 2022
★★★★★ 4/5
TrustpilotAlan was very patient and helpful…
Alan was very patient and helpful throughout the process of getting a new tenant. Always happy to answer any concerns I had. Keeping me regularly updatedThank you so much.Eileen Naughton
Miss · 23 May 2023
★★★★★ 5/5
TrustpilotFirst Home
Shannon and Sophie were really helpful throughout the whole process of our first purchase! They were always really quick to respond to emails and went the extra mile to help chase any queries and get to completion as quickly as possible. We will definitely be using them again!
Eva · 8 December 2020
★★★★★ 5/5
TrustpilotJack was very helpful for our house…
Jack was very helpful for our house purchase. Was knowledgeable and answered all questions. Highly recommend.
Sarath · 11 November 2020
Agent replied · 13 June 2024
Thank you for your kind words, it was a pleasure to able to assist you. We hope to hear from you in the future.
★★★★★ 5/5
TrustpilotGreat Experience!
Recently completed a purchase through John Shepherd - really friendly and supportive staff, brilliant communication throughout and a great experience overall!
Claire · 16 October 2024
Agent replied · 27 December 2024
Thank you for your review, it is greatly appreciated
★★★★★ 5/5
TrustpilotProfessional and friendly
Professional and friendly. Gurdev guided us through the sale of our property with the support of Harry. Can highly recommend them both. Would not hesitate to use them again. Take the hassle out of selling and let them do it all fir you. Thank you Gurdev.
Stevie · 3 March 2021
★★★★★ 5/5
TrustpilotMy experience with John Shepherd has…fantastic!!!
My experience with John Shepherd has been fantastic. I am very thankful for the great support. I would like to mention my very recent experience with current property manager Akeem French from Solihull branch . He has been extremely efficient, quick to resolve and very helpful with my flat problem and request. Previously other property managers like Joe Singleton , Lauren and Rickie have been absolutely brilliant and super helpful.responding to any queries very quickly and efficiently. Thanks all
Sanjay · 17 March 2023
★★★★★ 5/5
GoogleHighly recommended. Rickie is friendly, helpful and professional. We have had a great experience with Rickie and John Shepherd. They provide good service and quick response during the letting process. Thanks to Rickie and the team.PositiveResponsiveness, Quality, Professionalism
Eric · 21 June 2022
★★★★★ 5/5
TrustpilotBrendan was super efficient in getting…
Brendan was super efficient in getting us moved into our new apartment. Appreciate the help.
Joshua · 23 November 2020
Agent replied · 13 June 2024
Thank you for your kind words, it was a pleasure to able to assist you. We hope to hear from you in the future.
★★★★★ 5/5
GoogleIt was a flawless process from viewing to termination of our rental property. Everything was clear and agents were responsive all the time. Thanks!
F · 24 September 2023
★★★★★ 4/5
TrustpilotJohn Sheperd Estate Agents (Agent: Megan Johnson)
I recently worked with this letting agency to find a new rental property, and overall, I had a positive experience. The staff was responsive and friendly, helping me navigate through the rental process smoothly. They provided a good selection of properties that matched my preferences and budget. While there were a couple of minor communication delays, they were resolved promptly, and I appreciated their (Megan specially) effort to address any concerns I had.
Muhammad · 21 August 2023
★★★★★ 5/5
TrustpilotKind helpful efficient.
Kind helpful efficient.Excellent communication all the way through finding and securing my new home. Extra thanks to Lilly Johnson who answered my many emails swiftly and kindly.
Emma · 26 June 2023
★★★★★ 5/5
TrustpilotAkeem Ffrench from Solihull Branch
Akeem Ffrench from Solihull Branch was very helpful and responded to all the queries as quickly as possible and resolved them at the earliest by coordinating with the third party vendors
C.Meenakshi · 15 February 2023
★★★★★ 5/5
TrustpilotWe have had a great experience with…
We have had a great experience with John Shepherd, Rickie is very helpful and provide excellent support to us. We really appreciate it & the communication was spot on from the start! Thanks again to Rickie & the teamDaniel Lee & Ada Leung
Ada · 29 July 2021
★★★★★ 5/5
GoogleWe received a professional and great service from Rickie and the team. The communication process was very efficient and Rickie made sure the application process is quick so we could move to our new home within days!PositiveProfessionalism
Garath · 21 June 2022
★★★★★ 5/5
TrustpilotFantastic service from Lauren
Fantastic service from Lauren! Lauren could not have been more helpful - particularly as I didn’t fully know what I wanted and was struggling to make a decision. Lauren was able to help me visualise rooms and really made me feel confident in my choices.
Rebecca · 17 February 2021
★★★★★ 5/5
TrustpilotGood experience…
Even with various obstacles along the way. All at John Sheperd were very helpful to ensure our house move went through. Would recommend.
James · 20 September 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
