DM & Solihull reviews

★★★★★ 1/5

Trustpilot

Leaving flats on zoopla that have been…

Leaving flats on zoopla that have been unavailable for ages- really really annoying i hate you- sad that I can't harm your ratings more but you already have a terrible score

Alice · 1 September 2026

★★★★★ 5/5

Google

Gabrielle and her team regularly find tenants for my properties. They always manage to find me great tenants, sometimes in a matter of days leaving me with low void periods. They are friendly, helpful and I would highly recommend them.

Lauren · 25 October 2023

★★★★★ 5/5

Google

I think this is the first time I've ever written a review but felt like it was deserved.. Lisa and her team went above and beyond from day one and I cannot thank you enough for making what should be a very stressful process as stress free as possible. Thank you, Harriet

Harriet · 25 October 2022

★★★★★ 5/5

Trustpilot

We currently have our house on the…

We currently have our house on the market in York .We visited hunters on Saturday and received excellent service from the sales associate in hunters.We discussed our current position and She was able to support and guide us in terms of how the Current Market is performing ,she gave us valuable advice going forward.The service We received was very professional,helpful,not pushy and genuine. We came away feeling that she had listened to what our ultimate dream location would be for our family .I think the sales associate name was Jan .We will definitely be in touch .Many thanks for your time .

Kerry · 5 March 2023

★★★★★ 5/5

Google

Fantastic experience with the DM & Co team - especially Evie and Chiara. They really took the time to understand our unique situation and supported us through every step of our move back to Solihull."

Thomas · 7 June 2025

★★★★★ 5/5

Google

Chiara has gone to great lengths to help us get a place with them, been made homeless by a rogue landlord last year we got this place and all thanks to Chiara and the team at DM & Co.

Ritchie · 25 October 2023

★★★★★ 5/5

Google

A very professional service from start to finish thé staff are very helpful polite and nothing was too much trouble,I will be using D&M from now on.

Andy · 20 September 2026

★★★★★ 1/5

Trustpilot

Do not use for rentals

Do not use for rentals. There is a cost of living crisis of which this company is taking advantage of it with overvalued properties and fees. I paid a holding fee which equates to one weeks rent whilst going through necessary checks. I was truthful that I had a little adverse credit from over 5 years ago but I had an amazing reference from my current landlord of 10 years (of which they knew him as he uses them for some of his properties) plus a steady job. It was taking this agent over a week to get back to me about anything, never returned calls and I was growing concerned. Unbeknown to me, if you also don’t earn three times the rent of the property, you will also fail their checks as they will deem you unable to afford payments. I tried arguing that I could afford it because even after rent, I still had over £1k left and it’s a little unfair to set such judgments on people. They even agreed that they knew I could afford it but it wasn’t up to them but down to their policies etc. I couldn’t get a guarantor which prompted them to say didn’t I have a partner who could move in to bump up the financial figures or guarantor me. Therefore I ended up losing my ‘holding fee’ which is a considerate sum and if this company does this to 10 people a week, they are making a packet for nothing. What gives them The right to put people over a barrel like this?!!! It’s extortion!!! Especially with the current climate and people needing homes and struggling with increasing prices of food, gas and electric. A house is a necessity, people need to live and be safe but this agent seems to be very discriminatory and setting unrealistic benchmarks.

Liz · 13 January 2023

★★★★★ 1/5

Trustpilot

Do not use for rentals

Do not use for rentals. There is a cost of living crisis of which this company is taking advantage of it with overvalued properties and fees. I paid a holding fee which equates to one weeks rent whilst going through necessary checks. I was truthful that I had a little adverse credit from over 5 years ago but I had an amazing reference from my current landlord of 10 years (of which they knew him as he uses them for some of his properties) plus a steady job. It was taking this agent over a week to get back to me about anything, never returned calls and I was growing concerned. Unbeknown to me, if you also don’t earn three times the rent of the property, you will also fail their checks as they will deem you unable to afford payments. I tried arguing that I could afford it because even after rent, I still had over £1k left and it’s a little unfair to set such judgments on people. They even agreed that they knew I could afford it but it wasn’t up to them but down to their policies etc. I couldn’t get a guarantor which prompted them to say didn’t I have a partner who could move in to bump up the financial figures or guarantor me. Therefore I ended up losing my ‘holding fee’ which is a considerate sum and if this company does this to 10 people a week, they are making a packet for nothing. What gives them The right to put people over a barrel like this?!!! It’s extortion!!! Especially with the current climate and people needing homes and struggling with increasing prices of food, gas and electric. A house is a necessity, people need to live and be safe but this agent seems to be very discriminatory and setting unrealistic benchmarks.

Lizzy · 13 January 2023

★★★★★ 5/5

Google

Kate was amazing in helping me rent my first property! She made the process really easy for myself and was quick to answer any queries I had! Would highly recommend her and the company - Thanks again Kate!x

Ash · 25 October 2023

★★★★★ 5/5

Google

An excellent service from beginning to end! The team were incredibly responsive and kept everything moving smoothly with clear and timely communication. Chiara, Evie and Madi in particular were fantastic, friendly, professional, and always willing to go the extra mile. Highly appreciated and strongly recommended!

W · 11 May 2026

★★★★★ 1/5

Trustpilot

I would never ever used this Company…

I would never ever used this Company again. They failed to tell my tennent I was selling up, because of mortgage increases, I even even emailed them. Heard nothing so I assumed they had told the tennent. Two months later when I thought I'd have my property back, they told me they hadn't told the tennent. Also the tennent flooded my bathroom and cost me £2000 to fix!

Stephen · 28 October 2025

★★★★★ 1/5

Trustpilot

Worst estate agent I have ever dealt…

Worst estate agent I have ever dealt with. I was told lies from the very start of the sale of my house. Staff do not get back to you having to chase them all the time, they didn't seem to have a clue what was going on. Had I been given correct information from them at the very start I would have been able to make an informed decision regarding who I sold my house to. When I complain they did not even have the decency to contact me personally. Absolute disgusting customer service.

Customer · 10 June 2025

★★★★★ 1/5

Trustpilot

Waste of time - No show

Me and my partner travelled from out of town to have a viewing with Jesse Oteri today. Everything seemed fine until we arrived at the address and were completely ghosted by him. He wouldn't answer his phone so we rang their office who also couldn't get a hold of him. Avoid any dealings with Jesse as he's is unreliable, has poor time management and communication skills and is a complete waste of time

Rachel · 15 August 2025

★★★★★ 1/5

Trustpilot

Just shocked at how I have been treated...

Quite possibly the worst estate agents I have had the displeasure of dealing with. Took them 3 weeks to acknowledge that I was looking to rent, then after 2 viewings they didn't even tell me the landlord had decided to not rent the flats anymore. To add insult to injury they didn't even cross sell to show me other properties they have. I would like to say I am shocked but I am not. I will never use them ever... EVER!

Derek · 22 May 2025

★★★★★ 5/5

Google

Thank you to all the team for such fantastic customer service .. you took time to show us around many properties with enthusiasm and professionalism. Viewings were always arranged quickly and efficiently with no hassle whatsoever. Special thanks to Alex and Harriet .. a credit to your business. Stay safe and well allPositiveResponsiveness, Professionalism

Serena · 25 October 2021

★★★★★ 5/5

Trustpilot

The Amazing Sandra

I had a viewing in windmill road gillingham on saturday I was early for my appointment and greeted by sandra. I have had lots of viewings with other estate agents recently but sandra was def the best. Her professionalism was amazing she was very honest which is rare for most estate agents :) and she knew everything about each room before we stepped in it. Sandra's knowledge of the area was great regarding parking near by facilities. Clearly she did her research before the viewing. I feel she is a real credit to the company and everybody should learn from her how to conduct a viewing in a professional way. She should be the face of customer experience for the whole industry not just hunters. I understand this is a sales environment and results won't always reflect how good or valuable a person is but hunters def should invest in this one for long term as the old saying goes people buy from people. Thank you so much Sandra :)

Arshad · 2 August 2022

★★★★★ 5/5

Google

Thank you once again Wendy from lettings for your invaluable help. You are always so patient, helpful and thoughtful.

Beverley · 8 October 2026

★★★★★ 1/5

Trustpilot

Extremely disappointed with this firm

Extremely disappointed with this firm, wanted to purchase a property and have waited a year for a viewing to be told it's now got a offer. A year ago offered a cash purchase and was given two appointments for viewings on the property both cancelled and the property taken off then relisted 6 months later asked for another viewing numerous times to be ignored and fobbed off. Finally after months for another viewing appointment to be cancelled again and told it's sold. It's been a year completely unprofessional, long time a year to be on the market especially when it could of sold a year ago. Would not recommend very slow at getting back in touch. Poor communication Extremely poor

Co · 10 May 2025

★★★★★ 4/5

Trustpilot

Always happy to deal with Tracy and…

Always happy to deal with Tracy and Alison from hunters. I have rented a property for nearly 4 years and really pleased with the efficient service they provide. I would definitely recommend Many thanks

Jo · 8 April 2025

★★★★★ 1/5

Trustpilot

Poor staff

One of the girls working at the Lichfield branch, Nikita Barker, shared information about me that she obtained through work with my ex-boyfriend that I wouldn’t have wanted him knowing. Luckily I found out about this and complained to the branch manager, Chloe Warner, and explained why this could have put me in danger. I wanted this flagging and Nikita to be educated as I didn’t want anything similar happening in the future. However after apparently looking into it, Chloe advised that because Nikita hadn’t breached GDPR they were closing the matter. She wasn’t even going to investigate it in the first place, stating that Nikita shouldn’t have had access to the information I advised she had, she only looked into it because I had screenshots proving that she must have done. I didn’t even get an apology or a promise that they would ensure nothing similar happened again. Very disappointing, be very careful with the information you trust this branch with. I really hope someone else within the company sees this and provides training that is very clearly needed

Paige · 2 May 2025

★★★★★ 1/5

Trustpilot

Horrible Company, Do not use them.

They are very lazy with their work and don't try as much compared to other firms we've interacted with. They made multiple basic spelling mistakes in the detailing of certain properties, such as 'life support' instead of 'lift support' and somehow misspelling 'appliances'. They also have poor communications between potential tenants and letting people, telling us 15 minutes AFTER the designated time that the tenants would not be coming, even though the arrival was booked a week in advance.

Abuzz · 7 May 2025

★★★★★ 5/5

Google

DM&Co, amazing service, friendly and really helpful staff at the Shirley office. I have to say Chiara is absolutely amazing,she has gone above and beyond for me, always ready with a smile and makes you feel at ease,she very welcoming and a really lovely lady

Louise · 23 October 2024

★★★★★ 5/5

Google

With our two cats it's not easy for us to find a house at all. Some agents didnt even respond to our viewing request. Some may have asked for all kinds of personal information, but never got back to us at the end of the day. Been looking on the market for months with no luck, until finally DM&Co helped us find our dream house which we're living in. They genuinely listened and always responded quickly. They're like a breath of fresh air in the local market. Can't thank you enough Chiara!

Helen · 25 October 2023