Every review we hold for the Solihull office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleHad a really good viewing with Jess and she’s really helped with my property search
Suleiman · 22 October 2025
Agent replied · 12 November 2025
Thank you for your kind words about Jess! We're so glad she was able to make your property search a positive experience. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 1/5
GoogleWhen to view a flat with them and was told its a refundable deposit so that they can check if I'm eligible to move in but then I got a call saying I wasn't eligible as I dont earn enough but then no one has returned my deposit and the lady who's name is penny has been ignoring my emails
Hellohi · 15 January 2024
Agent replied · 15 June 2024
Thank you for your review, however upon investigation we have found that you are not a customer of this branch. If you could please email us at review@countrywide.co.uk and I can look into this for you as we think you may be a customer of our Leamington Spa branch.
★★★★★ 1/5
GoogleWhen to view a flat with them and was told its a refundable deposit so that they can check if I'm eligible to move in but then I got a call saying I wasn't eligible as I dont earn enough but then no one has returned my deposit and the lady who's name is penny has been ignoring my emails
S · 12 January 2024
Agent replied · 11 January 2025
Thank you for your review, however upon investigation we have found that you are not a customer of this branch. If you could please email us at review@countrywide.co.uk and I can look into this for you as we think you may be a customer of our Leamington Spa branch.
★★★★★ 5/5
GoogleAbsolutely brilliant!! Faye was amazing from the start. She went out of her way to get us a same day second viewing and kept in touch throughout the whole process to make sure everything was going well. Thank you very much!!!
Alex · 14 June 2020
Agent replied · 15 June 2024
Thank you for your fantastic 5* review of our dedicated team and in particular Faye.
Best wishes, Emma
★★★★★ 5/5
GoogleGreat agents!!!! Sold our house in less than a week, great communication! Using them for our mortgage also and Adam has been extremely helpful and provided us with great advice!PositiveResponsiveness, Quality, Professionalism, Value
Kat · 12 January 2022
Agent replied · 15 June 2024
Thank you for your wonderful 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleThanks to Lauren and Mia for helping me find a property to rent, they were both very helpful. Having rented via Dixon’s for the past year I had no issues at all (thanks to Lauren for showing me that property).
Luke · 14 June 2020
Agent replied · 15 June 2024
Thank you so much for your wonderful review and 5*'s! I will make sure your kind comments are forwarded to our local team and their Regional Director. Kind regards, Scott
★★★★★ 5/5
GoogleI had a fantastic experience with Dixons Solihull. Jess specifically was incredibly professional and supportive , guiding me through every step of the process, helping me find my dream home quickly and efficiently. Highly recommend their services to anyone looking for their new home.
Abdallah · 11 October 2024
Agent replied · 25 October 2024
Hello Abdallah,
Thank you so much for your wonderful 5* review! We're thrilled to hear that Jess provided such professional and supportive service, helping you find your dream home. Your recommendation means a lot to us.
Best regards, Lucy, Customer Relations Team
★★★★★ 1/5
GoogleVery poor service, we wanted to buy the property , never had proper coordination, never pick up the calls or reply to the mortgage , we nearly lost 6 months and countrywide said they are not going to do application where they have already charged £549 up front.
Never use this estate agent or their mortgage advisor ... you will simply loose your fees and time.
They will never get you the property but give you frustration...NegativeQuality
Raj · 14 June 2022
Agent replied · 15 June 2024
Thank you for this feedback. I'm sorry that you experienced issues getting in touch with the branch and I have passed your comments on to the Regional Manager so this can be discussed directly with the branch. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleThe whole team at Dixons are brilliant! They are so helpful and reassuring throughout the whole process of purchasing a house with them. Chloe and Richard especially stood out to me they really take pride in their work, they are very professional and cannot do enough for you!
Callow · 28 July 2024
Agent replied · 25 August 2024
Thank you Callow for taking the time to leave us your glowing 5* review of your experience with our local team. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleJust wanted to thank the team @ Dixon’s Solihull a special mention to Lauren & Mia who normally sort out anything I have to get arranged. A very professional team thorough and observant thanks again.PositiveProfessionalism
Andy · 14 June 2021
Agent replied · 15 June 2024
Fantastic to read such wonderful comments and thank you for your 5* review! Best wishes, Scott @ Customer Relations
★★★★★ 5/5
GoogleAlex from Countrywide was absolutely brilliant at explaining all of our options and procedures. The service from start to finish has been incredible, making us feel supported and informed all the way through. Fully recommend getting in touch and asking for his help!
Jon · 15 June 2018
Agent replied · 15 June 2024
Wonderful to read that you found Alex from Countrywide and Dixons in Solihull brilliant and knowledgeable from start to finish. It is also great to read that you felt supported throughout and that you would recommend Alex to others. Thank you Jon for your 5* review. Kind regards, Scott.
★★★★★ 5/5
GoogleDarnish and Amy were amazing with everything. Thank you for everything
Kinga · 16 December 2023
Agent replied · 15 June 2024
Thank you for taking the time to leave us your fantastic 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI would like to share my first house-renting experience in the U. K. here. Being a new immigrate in the U.K., I was so lucky to come across the 3 more than helpful staff in the Dixons Solihull office. They showed me their patience in all the procedures, and assisted me in every detail, so that I would rent the flat at the best timing. :)
Flora · 14 June 2023
Agent replied · 15 June 2024
Many thanks for your marvellous 5* review and your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleThanks Dal from PMC, Warwick for supporting us with our issues. You have been efficient, fast and helpful. Your dedication and commitment towards your work is amazing:)PositiveResponsiveness, Professionalism
Suzanaaziz · 14 June 2022
Agent replied · 15 June 2024
Many thanks for your fantastic 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleDixons solihull were great agents compared to others i dealt with, checking in every now and again during the whole purchase process and even gave a nice treat on completion. Jess and Kate handled the whole purchase process wonderfully.
Mohamed · 3 December 2024
Agent replied · 10 December 2024
Thank you Mohamed for your excellent 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
★★★★★ 1/5
GoogleHave been without hot water for 5 days now, still no date to have it fixed in sight. They’re not bothered at all. Don’t think they realise how important hot water is 😡 the landlords have given the go ahead on the work, so isn’t their fault. This letting company don’t care aboht their tenants and will be making it known. …
Tori · 17 September 2023
Agent replied · 15 June 2024
Hello, please contact us via review@countrywide.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI had the pleasure of having Ian as my mortgage broker. He was very knowledgeable about what products would be available for me and thorough in looking through the paperwork and helping me push my purchase through. When my mortgage offer was expiring he was able to get it extended for me. Truly grateful for your help Ian.
Matthew · 16 November 2023
Agent replied · 15 June 2024
Many thanks for your outstanding 5* review and thanks for your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleLauren and Mia were both really communicative and helpful, and the team let out the property within days of it going on the market. Thanks very much, highly recommend :)PositiveResponsiveness, Professionalism
Hayder · 26 August 2021
Agent replied · 15 June 2024
Thank you for your wonderful comments and 5* review! Best wishes, Scott @ Customer Relations
★★★★★ 1/5
GoogleI am buying a house with Dixons I am completely shattered by their unprofessional behaviour.It was absolutely impossible to contact them as I was getting same excuse every time I was calling the person dealing with the sale. Also all information was not clearly mentioned to us in the beginning and after having everything approved we have been told the sellers needs probate to proceed and it can take 12 weeks from now.I am extremely frustrated as I stopped looking for other properties, my house is sold and contract is waiting to be signed I don't know what to do. It was Dixon's responsibility to chase the proceedabilty of sellers and if they were not sure should have told us.Now telling me that yes I will miss the window of stamp duty holiday. I don't know whether I should be taking legal action for not communicating the right information and causing me so much inconvenience.NegativeResponsiveness, Quality, Professionalism
Sadia · 14 June 2021
Agent replied · 15 June 2024
Good afternoon Sadia,
I am sorry to read that you have had issues contacting our local team, however, in relation to you potentially missing the stamp duty holiday, this is not a matter an Estate Agent would have any influence over as the probate of a property is a legal process along with the conveyancing process and as such is outside of the remit of an Estate Agent. Should you wish to discuss further, please do contact us via review@countrywide.co.uk with full details.
Kind regards, Scott @ Customer Relation.
★★★★★ 2/5
GoogleListed my home for sale with this company but after a couple of months only had 2 viewings !!! finally decided to contact them to find out why so few viewings and was told that the agent that had dealt with us had left the company and maybe we should reduce the price of our property ( even though properties similar to ours were selling at higher prices ).
Dixon's wasted many months of our time and would not recommend if you want to sell for the best price as our house finally sold for a lot higher price with a different agent.NegativeResponsiveness
A · 14 June 2021
Agent replied · 15 June 2024
Please contact us via review@countrywide.co.uk so that we can look into this concern further for you. Kind Regards, Scott @ Customer Relations
★★★★★ 5/5
GoogleReally helpful and lovely treatment by Jess. Highly recommended
Sory · 22 October 2025
Agent replied · 12 November 2025
Thank you so much for the kind words! We are thrilled to hear that Jess provided you with helpful and lovely treatment. We truly appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleBig thank you to Lauren and the lettings team for getting my property rented. Great communication and very helpful throughout. Here's to a happy let
Veer · 14 June 2022
Agent replied · 15 June 2024
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
★★★★★ 1/5
GoogleWe called just when the advertisement appeared. We've been asked to wait for arranging a viewing (nearly 2 weeks waiting for a date) and suddenly when we called again to ask for it we've been told the house is let agreed based on online viewing. We called a couple of times and no one told us we can apply without seing a house by ourselves. Can't see a care for their customersNegativeProfessionalism
Maria · 14 June 2022
Agent replied · 15 June 2024
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Performance Director to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleDixons Lettings were very helpful in securing a house that we loved for myself and my partner.
If we had any problems, we could call Dixons and they would sort the problem out as soon as possible for us.
When we were looking at new properties I always look on the Dixons website 1st as they have been most helpful in the past.
I would definitely recommend Dixon Lettings to friends and family.
Leah · 16 June 2013
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.