Dixons Solihull reviews

★★★★★ 5/5

Google

All members of staff are very friendly and helpful. I used their services to get the best mortgage deal. Alexander Hodson guided me extremely well thought-out the process. Being a first time buyer it can be really frustrating but having a mortgage adviser like Alex there to answer all my questions was very helpful! I highly recommend Alex to first time buyers 👍

Fahad · 15 June 2018

★★★★★ 1/5

Google

The Lettings Team receives one star. We needed a letter for the authorities that we have no rent arrears. First, I email the team with the request to issue it to us. Since we did not receive an answer, I wrote an SMS with the request and urgency. Then the lady called me to ask what we need this for. We explained that we had an email from the council. She wanted to know more and we explained it to her. When asked whether we can get the proof, she said we should first send her the email we received from the council. This is data protection and we are not obliged to pass on private letters to other people. We pay our rent on time and we have no debts! You can confirm this to us! Yesterday I was personally in the agency with a friend and my daughter. The reception with the woman from the Lettings team was unfriendly and complained that my daughter, who is 3 years old, wanted to go to the balloons in the shop window. Also when I took her on my lap and my daughter then put her hand on the table at the reception, the woman said she should take her hand away because of Covid 19. The lady always did this with a worn out face and an unfriendly tone. In the end, I had to endure the question of why I need this letter again and I was sent away from the hotline with a number. I then received my proof even after a long phone call. I was also assured on the phone that the Lettings team can issue the letter to me on site. In the afternoon, the receptionist who told me beforehand that she could not give me this letter also sent the same letter by email. The employees at the reception should be trained in professionalism and customer friendliness! (Even a fully veiled customer who does not speak the English language perfectly is a customer who pays)! ⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐ But we want to give 10 stars to our property manager Dal Bains. Our concerns are dealt with immediately with friendliness and professionalism. Thank you Dal!

Gamze · 14 June 2022

★★★★★ 5/5

Google

We've just bought a property through Dixons in Solihull and the agency team and especially Julie were fantastic during the last few months by helping us, giving us regularly feedback and chasing things to be done in a smooth and efficient way. I will highly recommend them for sure in the future for their professionalism and work ethic, which is rare these days

Kiril · 15 June 2017

★★★★★ 5/5

Google

Just want to thank the team at Dixons Solihull Lettings for providing me with help and advice. Special thanks to Darnish for answering all questions I had. Overall great service!

Rainbowhouse · 16 December 2023

★★★★★ 5/5

Google

The whole selling experience (7 weeks from viewing to completion) was great. Richard and Vicky kept us constantly updated. We would definitely recommend Dixons. They are both professional and caring.

Pauline · 16 December 2023

★★★★★ 5/5

Google

A massive thank you to Dal our property manager. I popped over aessage and first thing Monday morning n we got a response by 11:30am today (Tuesday) a gentleman has been out and resolved the issue with no hassle at all. Fantastic service! Thank you TammyPositiveResponsiveness, Professionalism

Tammy · 14 June 2022

★★★★★ 5/5

Google

Jessica at Dixons has been amazing to deal with, she has made the potentially stressful process of finding a rented apartment incredibly smooth and easy.

Rayyan · 16 December 2025

★★★★★ 5/5

Google

Sharon is a big value for this company . She is always so calm , caring and helpful . She always do try in her best ability to sort out the problems. I really appreciate all your hard work and I hope your company will take into account my feedback . Thanks again

Leila · 14 June 2021

★★★★★ 5/5

Google

Ian was such a great help. We’ve been blessed enough to buy a house that without Ian wouldn’t have been possible. Excellent customer service and nothing was too much to ask!

Tilly-boe · 17 October 2023

★★★★★ 5/5

Google

Ian went above beyond to not just advice us, but also advocate for us. Every house buyer needs an Ian in their corner. - Jamie and Claire

Claire · 15 January 2024

★★★★★ 5/5

Google

I can’t thank Faye Bottle and Adam Henry enough for all their hard work! A very difficult and lengthy buying process but they kept me updated throughout and we’re always willing to help. Very dedicated to providing a good service and would highly recommend to anyone who is buying a property. Many thanks. Laura W

Laura · 14 June 2020

★★★★★ 5/5

Google

I purchased a property through Dixons and received outstanding service from start to finish, especially from Vicky. I would highly recommend them.

Noreen · 16 December 2025

★★★★★ 5/5

Google

Faye was fantastic throughout our house purchase. She let us know about properties before they hit Rightmove, and actively kept us updated during the whole buying process. Adam and Alex were also very helpful and friendly. It took us less than nine weeks from initial viewing to getting the keys and couldn't have gone any smoother.

Pete · 15 June 2019

★★★★★ 5/5

Google

Have had the pleasure of having Dal look after me and be the most efficient person ever, he is a great communicator and has helped make my time at my property so much easier - Thank You Dixons and mostly thank you Dal!

Kainat · 14 June 2022

★★★★★ 5/5

Google

The lettings teams have been absolutely fantastic, fast and efficient in all aspects of property rental, I would love to say a special thank you to Lauren for all her hard work and support in making property rentals smooth and efficient, many thanks

Singh · 14 June 2022

★★★★★ 5/5

Google

It was comforting to know that we always had someone available to answer our question. Darnish was super helpful and made a should be a stressful change so much easier.

Mahamed · 18 August 2023

★★★★★ 1/5

Google

I would give less then 1star but that was not possible. I have tried to rent out a property from Dixons, I have to say the staff from Darnish, Amy, Becky who I dealt with were the most unprofessional and complete liars who had no regard or respect for the customer. Now this is one of the reasons why this company is going down and will eventually be taken over by competitors. Please if your a Landlord don't waste your time and give your property to to this unprofessional outfit, you will regret it. Don't take my word for it, for a start they hardly answer their phones. They also tried to keep my deposit and make excuses not to return it. Don't waste your money or your time, they are nothing but scammers.

Graham · 14 June 2023

★★★★★ 1/5

Google

Dont trust their reviews, clearly most of their 5 star reviews are fake. Nobody in their right minds will give the team at Dixons more than 1 star. Becky, amy Darnish are the most unprofessional members of staff and will be nice to you to gain your trust and then they will hit you where it hurts, your pockets. I have dealt with many estate agents in course of my business and I can honestly say Dixons will loose you money as they are unprofessional and do not care about customer service and will only be nice to you until they receive your instructions. They have a tendancy to over value properties to gain your trust and will waste your time and will then spend days calling you to convince you to reduce the sale price, save your self rhe hassle and instruct a local agent who will work harder for your Interest.

Nessa · 14 June 2023

★★★★★ 1/5

Google

Dixons estate agents/Countrywide Solicitors (they are the same business) are awful. We sold our house with them earlier this year and I have never had to do so much chasing. If I did not chase them, nothing happened. And that’s if someone actually answered the phone. We were constantly dismissed with false information and Dixons would blame Countrywide and Countrywide would blame Dixons. We are since renting the same house back from our buyers and they chose Dixons as their letting agent. We paid our first month rent through a portal with no problems. When we tried to pay the second month, the portal said we didn’t owe anything. For a week, I tried calling Dixons but no one ever answered. I left voicemails asking for someone to call me back so I could pay my rent. I emailed the letting agent. Nothing. Until I received a debt collection letter. To say I was upset was an understatement. When I called the number on the letter I was met once again with Countrywide blaming Dixons the branch and when I called the branch, they blamed countrywide. I now refuse to deal with either Dixons or Countrywide and any communication is now through my landlord directly. I do not recommend using either Dixons as an agent or Countrywide as a solicitor. Not if you want as quick and stress free a sale as possible. Ours took 6months and we had a cash buyer and we had no upwards chain. I can’t imagine how long it would have taken had there been a chain. The customer relations side of this business needs a lot of work. The examples I have given here are just surface level. I have much much worse examples of why you should not use any aspect of this company but it’s a bit more complicated to explain.

Elizabeth · 14 June 2023

★★★★★ 5/5

Google

If I could leave a 10 star I would Big thank you to Becky, Amy, Darnesh and Stacey They managed to get me moved into my dream flat in 3 days!!!

Kat · 14 June 2023

★★★★★ 5/5

Google

Would like to thank dixons solihull especially Darnish who is an absolute star and got us moved in quickly and efficiently would highly recommend 👌 x …

Kylie · 18 August 2023

★★★★★ 5/5

Google

Hannah helped me over the phone with viewing a property she was really helpful

Shauna · 16 January 2026

★★★★★ 5/5

Google

You can find excellent services in this agency, provide accurate information for your consideration. Once you make up your mind and confirm. They prepare everything that you need, especially you are not familiar with UK rental procedures. Simply to say, just find Maggie or Jess there, they are so helpful and patience.

Man · 10 November 2024

★★★★★ 1/5

Google

I had arranged a house viewing with them for last Saturday and was told over the phone the time I asked for was sorted and booked in. Nobody turned up to the viewing or answered the call when I was there. I have since tried to call over 20 times between then and now (Thursday) and have not had a single call answered nor either of my voicemail messages responded to. Extremely disappointed in this unprofessional service.

Dan · 14 June 2023