Crest Nicholson Solihull reviews

★★★★★ 1/5

Trustpilot

No Communication, No Integrity and No Responsibility

The build was delayed by 6 months with no communication.We then moved in and are constantly having to chase to get the snagging done. If you want to work full time chasing a company who do not care if your house is safe then go ahead. If not stay well clear.

Mr · 27 July 2023

★★★★★ 5/5

Trustpilot

Potters Grange Ashby

We’ve recently purchased a house at Potters Grange in Ashby and have had a fantastic experience so far. Total support and help from the beginning! I have had many questions before and after placing our deposit and the team could not have been more helpful! I’m really happy with how quickly they respond to me, and how keen they seem to help!

Becky · 13 July 2022

★★★★★ 1/5

Trustpilot

Apaling customer service and aftercare

Apaling customer service and aftercare. Once they sold the place- they don’t care anymore. They would only fix the minor snagging issues however the major problems that are more expensive - they would not touch. Involved NHBC now. Management is just hiding behind the emails and would not even speak to residents. The properties are over marketed for what they are

User · 19 May 2018

★★★★★ 4/5

Trustpilot

I had a good experience dealing with…

I had a good experience dealing with Crest Nicholson. The entire process was easy, straightforward, and hassle-free. What impressed me most was the excellent deal they offered, along with their appealing incentives. I highly recommend Crest Nicholson for their commitment to making home buying a seamless and rewarding journey."

Archie · 7 September 2023

★★★★★ 5/5

Trustpilot

Union Place

The team here gave me and my partner an excellent insight into what’s available to us at first time buyers, what fits our budget and we’re very accommodating in letting us have a look around at the homes we were interested in and were very friendly!

Lewis · 12 November 2023

★★★★★ 5/5

Trustpilot

Union Place Monskmoor

Sam & Becky have been very helpful during the buying process, from our initial enquiry up until the reservation of our new home - we can’t wait for our new house! They guided us through the process and have been very knowledgable, honest and helpful and have always been there to answer any of our questions in person, on the phone or via email.

Ben · 15 February 2022

★★★★★ 5/5

Trustpilot

There is alot of paper work and I did…

There is alot of paper work and I did come away quite confused other than that really helpful

Customer · 12 October 2021

★★★★★ 5/5

Trustpilot

Lucy was and till now very helpful and…

Lucy was and till now very helpful and understanding. She is a very good at her job.

Customer · 25 November 2021

★★★★★ 5/5

Trustpilot

Sarah at Potters Grange has been most…

Sarah at Potters Grange has been most helpful, always provides a happy and friendly service.

Laura · 9 March 2022

★★★★★ 5/5

Trustpilot

Professional and supportive service

We are in the early stages of our house buying journey but so far Crest Nicolson have offered great service and support guiding us through the process with ease despite a few initial hiccups. They have proved to be both extremely professional and friendly and we are delighted we chose them to buy our first home from. Thank you to all the team!

Laura · 23 February 2022

★★★★★ 5/5

Trustpilot

Katie at Sketchley Gardens is…

Katie at Sketchley Gardens is fantastic. Provided all the information I needed :)

Cocoa · 23 April 2022

★★★★★ 1/5

Trustpilot

Outstanding defects

Six years after completion of our purchase in Bolnore Village we still have significant defects outstanding.Despite endless emails it drags on and on. Poor customer service and very stressful.Finally after 6 weeks delay Crest responded saying they could only assist if I emailed them directly - which is precisely what I have been doing for 6 YEARS. What a pathetic response.

Adrian · 19 April 2022

★★★★★ 5/5

Trustpilot

Siobbhan being very great and nice

Siobbhan being very great and nice, she explained everything to us clearly. Gave us very tiny details which nobody has told us so far. Houses are great but parking can be a issue to us.

Customer · 14 May 2024

★★★★★ 2/5

Trustpilot

Crest Homes didn’t sell it to me

Crest Homes didn’t sell it to me . Sadly I felt I was just another customer to get through a quick viewing . Very unprofessional

Anthony · 29 October 2024

★★★★★ 5/5

Trustpilot

Luke the sales person was great

Luke the sales person was great. She showed us round a few different houses explaining everything as we went along and also answering any questions we had.Very polite and approachable explaining every detail.

Kay · 15 June 2024

★★★★★ 5/5

Trustpilot

Absolutely fantastic experience

Absolutely fantastic experience. No pushy sales tactics. Lucy King was so helpful and patient with us.We decided to cancel our reservation due to some personal circumstances but we will definitely use Crest Nicholson again when we are ready to purchase.Highly recommend this developer and Lucy!

Sabrina · 21 March 2022

★★★★★ 5/5

Trustpilot

Great customer service and…

Great customer service and communication. Sofia and Tanya were both very friendly and helpful.

Juliana · 27 January 2022

★★★★★ 5/5

Trustpilot

Great people

Some great properties available. Good service, friendly and easy to talk to staff, and happy to answer all questions and cover off all the options available. No pressure at all.

Mike · 5 August 2024

★★★★★ 5/5

Trustpilot

Recent Purchase

The staff are friendly and extremely professional. Sophie at Crest Nicholson Wyke place was very knowledgeable and answered our questions with confidence. She was very thorough in explaining all the steps leading up to completion.

Kelly · 6 May 2024

★★★★★ 5/5

Trustpilot

Reliable developer

Reliable developer! Quality home built. Snaps did show but only a few and got them done efficiently. Nice, helpful and reliable site manager, Curtis Derrick, thanks a lot. Thank you too Stephen Patey. Would buy again from Crest again in the future.

Rannie · 6 December 2023

★★★★★ 1/5

Trustpilot

THINK BEFORE YOU BUY WITH CREST!

You can see from the 5* reviews - these are relating to sales offices and BEFORE buying with Crest. The more accurate 1* reviews, are once they have your money, you then receive shocking customer service, a shoddy/ poor quality home and hundreds of snags. Would never recommend Crest Nicholson to anyone.

B · 7 March 2023

★★★★★ 4/5

Trustpilot

Lovely member of staff but disappointed…

Lovely member of staff but disappointed to see the only show home was way beyond our budget this didn’t allow us to see if we would like to purchase

Aimee · 23 September 2025

★★★★★ 1/5

Trustpilot

dont buy house as seen ever...

I dont understand how this company can sign off properties with such shoddy building work. 4 year old houses needing re-plastering, uneven walls and door frames. undercoating but no top coat on en suite shower ceilings. never buy house as seen they will RIP u off.I know as I've repaired enough of the work that was completed under this company on oakgrove in milton Keynes

Mr · 16 April 2021

★★★★★ 5/5

Trustpilot

Brightwells yard

Brightwells yard Sally and Victoria have been so helpful securing a property for my parents. Really clear advice and patience with my parents. Nothing has been to much trouble and they have made the buying process very straight forward.

Lee · 18 January 2024