Crest Nicholson Solihull reviews

★★★★★ 5/5

Trustpilot

Fuller's Grove

Our experience of Crest Nicholson so far has been outstanding. This is primarily down to the support and outstanding customer service we have recieved from Janette at Fuller's Grove. We are looking forward to moving to the development and are truly appreciative of all that Crest Nicholson and have done to make choosing to buy at Fuller's Groce so easy.

David · 13 June 2021

★★★★★ 1/5

Trustpilot

Over promised and completely under…

Over promised and completely under delivered. Still waiting on the snag list to be addressed after 3 months of moving it. It was completely rushed to be completed on the date they needed for the books. Unfortunately we have had different site managers come by and apologies for the state the house is in but nothing gets done about it. They blame lack of trades, not having the external companies to come in. Had a meeting with head of customer services today and she didn’t turn up at the time stated. So it’s not just the external trades that don’t respect the customer, it’s the head of customer services that doesn’t respect the customer as well. Have been given excuse after excuse and we are completely done. Can’t even put the house on the market because they can’t sell the rest on the street! We hate this house and that is because of the experience crest Nicholson has given us.

Annie · 20 January 2023

★★★★★ 1/5

Trustpilot

Terrible maintenance handling

Terrible maintenance handling. Our double doors of 6 year old property are coming off the wall and Crest, NHBC, management company are running me around in circles, no one can help, no one is responsible. Absolute nightmare, we have a hole in the wall which apparently is not a building fault.

Maria · 29 September 2022

★★★★★ 5/5

Trustpilot

Big thanks go to Sam and Becky at Union…

Big thanks go to Sam and Becky at Union Place, Monksmoor Park, Daventry for making our first investment purchase so easy and straightforward. Great communication and genuinely lovely people, nothing is too much trouble. Looking forward to seeing the house finished and for it to be a happy home for a decent family in the area.

Tim · 3 February 2022

★★★★★ 5/5

Trustpilot

Meet a professional team in Mortan Park

Have a memorable experience in purchasing my new house in Mortan Park. From the beginning, I searched for the new built house nearby and appreciated the sales team gave me the helpful and detailed information. The team made my mind and we finally made a decision to have a new house here and now moved in last Summer time. We got a nice house. Even moved in, sales team keep give me different kinds of assistant on utility meters account update, follow up the street signage etc. especially thanks to the team members, Susie & Beverly. They are very patient and professional. They did such a brilliant works. Many of my friends also purchased Mortan Park under Susie & Beverly assistant.

ST · 10 January 2023

★★★★★ 5/5

Trustpilot

Daventry Monksmoor

Samantha at Daventry Monksmoor Crest Nicholson, is absolutely fantastic. From a very basic general enquiry, we are now almost at the end of getting our dream home. Every step of the way has been so brilliantly taken care of and I would 100% recommend them to anyone! Nothing is too much to ask and I feel in safe hands.

Charlotte · 4 July 2021

★★★★★ 1/5

Trustpilot

Terrible experience with PX, Montague Point

It is highly unusual for us to leave a review of this nature in relation to any organisation, but if this review helps at least one person or family it will be worth it. After months of progressing down a part exchange route with CN (which included meetings and payments for fixtures and fittings at our new home and meeting all requirements under the PX terms and conditions) our plans to move were abruptly halted (after our solicitors had received everything required for an exchange) by a phone call notifying us that CN were pulling out of the purchase of our home. Whilst we understand that the T&Cs contain termination provisions, the manner with which it was handled, including assurances up until the day before the contracts were terminated that everything was progressing in a timely manner, lacked empathy or understanding as to the ramifications for our family in a difficult economic climate. This awful experience, which has had a profound impact on our family and our future plans, has demonstrated to us that CN has no respect for its customers. This was compounded by our treatment from CN Montague Point employees which showed a complete disregard for the impact of the decision being made. If you have a choice, I would discourage anyone from dealing with CN and opt to buy a home elsewhere.

Edgars · 22 December 2022

★★★★★ 4/5

Trustpilot

Helpful meeting to go through all the…

Helpful meeting to go through all the paperwork. The meeting is well structured and provides you with all the information needed. Unfortunately our sales agent was not familiar with the site and therefore not able to answer a number of questions.

Customer · 28 July 2023

★★★★★ 5/5

Trustpilot

Very informative visit with lots of…

Very informative visit with lots of options offered. Becky E listened to our requirements and offered solutions to match our needs. Becky W offered invaluable advice on marketing. Thank you.

Rebecca · 7 April 2024

★★★★★ 1/5

Trustpilot

Disgusting customer service, regret ever buying a crest house

Don’t believe the ratings. I imagine this was before they became quantity of houses sold over quality (which is reflective in the most recent ratings). Literally everything has gone wrong in our house. Their customer service after sale is absolutely disgusting. Quite literally the worst I have ever dealt with, and the health and safety of their customers appear to be not a bother to them, nor does their politeness. I would never buy a house from this company ever again. Stay away.

CC · 19 December 2022

★★★★★ 1/5

Trustpilot

Horrible post-completion service for new-builds

If you are buying a home from this developer, advise factoring / demanding an additional 5-10% discount to any pricing, to accommodate all the issues the developer will delay / refuse to fix properly. We closed on our new home from Crest in April 2022. Since then, it has been issue after issue, and some are quite serious. We had an electrical short that cause a 1 month delay in moving in AFTER CLOSING. which the developer avoided explaining what the issue was to this day. Moreover, we currently have a serious defect with the boiler and associated piping, causing residue build-up and inefficient heating alongside potential damage to the boiler. The developer customer support has avoided and delayed fixes, offering work that would require wall pulling and pipe-cutting (and leave us without heating on the coldest time of year) without offering any documentation of guarantees or responsibility towards the impact of the works. It has gotten to a point where our emails and calls go unanswered, all of which will be reflected with brutal honesty in the upcoming 9 month NHBC survey btw. we are now contemplating legal action to fund the costs of the work required.again, it seems pretty much all UK developers have dropped their standards, so not much escaping these issues, however hope this serves as a warning to any potential Crest buyers: factor in another 5-10% discount to the home in preparation to fixing these issues yourself, or else you will be waiting endlessly for the developer to resolve in a very rushed and "hack-job" manner.

Nadim · 19 December 2022

★★★★★ 5/5

Trustpilot

Had a great experience with a lovely…

Had a great experience with a lovely sales agent called Katrina , she was very knowledgeable and helpful with our enquiry and went above and beyond to answer our questions

Jamie · 5 April 2024

★★★★★ 5/5

Trustpilot

Smooth sailing from start to finish

We are currently at reservation stage getting everything sorted and all we can say is wow! Nothing has been too much trouble and the information given is exactly what we needed to know! Top service and a pleasure to deal with.

Joe · 18 July 2023

★★★★★ 5/5

Trustpilot

On site staff Melissa give us very…

On site staff Melissa give us very detail introduction of all house types. She is very patient and helpful to show us round.

Elli · 23 September 2025

★★★★★ 5/5

Trustpilot

Sales team of Melissa and Cameron at…

Sales team of Melissa and Cameron at Mirum Park are a credit to Crest Nicholson. Extremely polite, professional, interactive, friendly, knowledgeable about the development and housing market. Made the proccess of buying very easy to understand. Many thanks to them both.

Paul · 13 July 2023

★★★★★ 5/5

Trustpilot

Buying a flat on this Crest development…

Buying a flat on this Crest development in Bushey has been one of the best things I have ever done.The flat is beautifully appointed and so comfortable. The Environment is wonderful and we are surrounded by lovely gardens which is so unusual with new developments these days.Linda Silver

Linda · 31 October 2019

★★★★★ 5/5

Trustpilot

Friendly and helpful

Ollie showed us round and was friendly and helpful. At every step we asked lots of questions and always got an answer. They always tried their best for us also.

Customer · 17 March 2024

★★★★★ 5/5

Trustpilot

As first time buyers

As first time buyers, the sales team.made us feel extremely comfortable and explained everything to the detail. They answered any questions we had, no matter how silly we thought they would be. It has made this whole big life decision a lot more easier!

Ben · 31 March 2023

★★★★★ 5/5

Trustpilot

Best service

After going through many developers and estate agents to find our new build home, I could confidently recommend Crest Nicholson they provide the best service! We are very happy that we found the best sales agent Heather Davis from Potters Grange who support us throughout the journey!

Ancuta · 13 December 2022

★★★★★ 5/5

Trustpilot

Cheryl and the sales staff were very…

Cheryl and the sales staff were very friendly, helpful and informative. They really helped us to make our move smoothly and we're extremely accommodating and professional.The house itself was beautifully designed and laid out well, with generously sized rooms, modern and economical to run.

Simon · 19 March 2023

★★★★★ 5/5

Trustpilot

Centenary Quay Apartment

From start to finish the house buying process was straight forward and hassle free with the Crest Nicholson team at Centenary Quay. Maddie, Jan and Leigh have all been fantastic from the first flat viewings with Maddie, to getting all snagging items resolved in my new apartment. Overall, I couldn’t have asked for a better experience!

Customer · 3 October 2021

★★★★★ 1/5

Trustpilot

Absolutely shocking company

Absolutely shocking company. We have had so many problems. Currently on water leak number 8. Been 11 days and still no call back. Some of my furniture has been ruined now. Phoned again this morning and was rudely spoke to yet again! Promised a call back but nothing. Will be going to the papers about everything now. Absolutely shocking!

Soohie · 26 February 2021

★★★★★ 5/5

Trustpilot

Absolutely brilliant service from both…

Absolutely brilliant service from both Nikita and Emily. Friendly, welcoming and kind. Listened to us and our needs and we’re always courteous. Can’t wait to move in to our beautiful new home, thank you ladies

Miss · 17 November 2023

★★★★★ 5/5

Trustpilot

My husband and I recently brought a new…

My husband and I recently brought a new house with Crest Nicholson at the Nine Acres Tiptree development we are really pleased with it .Carol in the sales office has gone above and beyond to make everything run smoothly. Nick the site manager and Lisa have been very helpful too we have no hesitation recommending Crest Nicholson .

Customer · 9 May 2021