Crest Nicholson reviews

★★★★★ 5/5

Trustpilot

We were very well received by a personable and knowledgeable Sales Rep

We were very well received and our Sales Representative was very personable and informative about the houses we were interested in, and the wider site, and area. The site is well laid-out with wide roads and off-street parking. There is a mix of inter-blended property types, and the site, though close to the A14, has good access to rail services and to Stowmarket shopping facilities, and to the A14 itself.

Richard · 21 September 2026

★★★★★ 5/5

Trustpilot

A massive thank you to the team at…

A massive thank you to the team at Brooklands Park, especially Lisa. You have been so welcoming and accommodating and made sure I had all the information I needed to move into my new property. The move was therefore not as stressful as I anticipated it would be.

Mrs · 18 September 2026

★★★★★ 5/5

Trustpilot

It's been an awesome experience with…

It's been an awesome experience with them especially with their great site manager Mr Paul has been really, really helpful with his regular checks to ensure we are well settled and happy with our home.

Ayomide · 17 September 2026

★★★★★ 1/5

Trustpilot

Brooklands Park, in a mess

Crest has placed the street sign in our garden without our consent. We sent email to make enquiry immediately. Crest took more than 3 weeks to reply our email. We requested Crest to remove it as soon as possible. We have given some suggestions for the location of Street Sign. Eg. move it to the concrete edging of the garden or on the road; make a small one to put it in front of the streetlight column so as to cause the least disturbance; put the street name sign on the streetlight column which is far more visible than in our garden etc. Crest still insisted that street sign must stay and conveyance plan will be prepared. Crest didn't reply us for what reasons that our suggestions are not accepted. Emails have been sent back and forth. Crest completed the conveyance plan and informed us that around 1/6 area will be taken for the public. It is unacceptable.

LY · 18 September 2026

★★★★★ 5/5

Trustpilot

I moved in nearly a year ago

I moved in nearly a year ago, very pleased with my flat. I have had regular contact with the service department. Sometimes it's just to see how I'm settling in, how are things, how do you feel about your new place. Genuine questions with out the nagging content. I have the customer service agents number should anything crop up, " don't hesitate to call". Always go to know rather than waiting 2-3 months befor things get moving. I have only had very minor hic-ups, Some would say nit picking, but if things can be nipped in the bud the better.

Ken · 14 September 2026

★★★★★ 5/5

Trustpilot

Paul Bryant - Rowden Gate Chippenham

I wanted to share a brief review of the after-sales service we recently received from Paul Bryant at the Rowden Gate site in Chippenham. Paul visited to lower our cooker hood following the installation of a new splashback and also touched in the upstands. While on site, he kindly resolved several other snagging issues as well. Paul has carried out work for us before and has always been professional, friendly, helpful, and willing to offer clear advice and guidance. Nothing ever seems too much trouble for him. He is an excellent craftsman and clearly capable of turning his hand to almost anything.

David · 14 September 2026

★★★★★ 5/5

Trustpilot

Ackender Hill Alton

We moved into our property in Ackender Hill, Alton earlier this year. We found the sales people and the after sales team to be very friendly, approachable and helpful throughout the whole process. All of the queries we have raised are being dealt with by good tradespeople. The only negative thing is that Crest seem to move their staff around to different sites and this means that you lose a contact that you have built a relationship with. Nonetheless the new staff have always been equally helpful.

Carwray · 11 September 2026

★★★★★ 5/5

Trustpilot

Exceptional salesman

We went to Curbridge meadows looking for a new home and was fortunate enough to meet with Sam in the sales office. The houses were beautiful and we found an ideal home but was unable to complete the purchase. That said Sam’s assistance and professionalism was exceptional. Having met with so many developers recently Sam’s communications and care shine out. We were very disappointed we couldn’t get buy from Sam but would recommend him and hope his senior management get to see this glowing review of him, a real asset to their business. Thanks for everything Sam

Gareth · 5 September 2026

★★★★★ 3/5

Trustpilot

Arden Oaks Experience

Well I had a rather peculiar experience. I arrived a bit early. The sales centre was open but no one was there. No message left on door I went to look round the 2 bed house myself. One of the site workers helped me. I went back to the sales centre but no one was there. The sales advisor arrived back with another customer and even though it was my appointment time she asked me to wait while she showed her around yet another house. She didn’t seem to know who I was or whether I had an appointment. I had confirmed by phone call the previous day and received 3 reminders about the appointment I felt this wasn’t very helpful to me and as I’d driven all the way from Rayleigh to make sure I was on time for 11 am. I left due to another viewing appointment and to visit my granddaughter as it was her birthday. In summary it was really disappointing The site seemed ok and the house very nice but the train line was a bit close and unexpected I didn’t feel valued as a customer or respected as I’d done my best to attend the appointment promptly and made sure I was in the right place at the right time. Thank you.

Sally · 4 September 2026

★★★★★ 5/5

Trustpilot

Looking for our new home!

We visited Wycke place and spoke to a lovely lady named Sophie customer services, who was beyond helpful she allowed us to look a couple of houses which we wanted to see, Sophie answered all our questions and nothing was to much trouble.The houses are totally what we are looking for, and the rooms are large and set out properly and with thought and the decor is beautiful, The workmanship is spot on, and exactly what we are looking for, we were very happy with our visit, and hope to go back very soon to put our deposit down.

MRS · 2 September 2026

★★★★★ 5/5

Trustpilot

So helpful!

Nikki Dando at Aspen Grange in Stowmarket has been an absolute superstar, and we have just reserved our new home today - with a lot of help from Nikki to help get us a great deal over a bank holiday weekend.

Allan · 25 May 2026

★★★★★ 5/5

Trustpilot

The sales consultant Kerry was very…

The sales consultant Kerry was very knowledgeable extremely helpful and made us confident for my family to purchase a Crest Nicholson house!

Sarjeet · 6 September 2026

★★★★★ 5/5

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Bev has been fantastic at Castlefield…

Bev has been fantastic at Castlefield park in harlington. She has shown patience through a prolonged sale of my property.

Miss · 4 September 2026

★★★★★ 5/5

Trustpilot

Fantastic Customer Experience

Michael was welcoming and nothing was too much trouble. He really cared about making sure our buying experience was enjoyable and smooth. The Location @ Campbell Wharf is best in MK.

Mr · 30 May 2026

★★★★★ 5/5

Trustpilot

sketchley gardens

In sketchley gardens, Katie has been really helpful and Ellie despite is not being her normal development was amazing at our reservation appointment! Can’t wait for the house to be ready

Hannah · 22 May 2026

★★★★★ 1/5

Trustpilot

Crap Nicholson

Awful, awful company. To say I regret moving to Kegworth Gate is an understatement.

Jake · 15 September 2026

★★★★★ 5/5

Trustpilot

We are in the process of purchasing our…

We are in the process of purchasing our new home with Crest Nicholson at Dalton Gardens Huddersfield, and everyone we have met so far from the Sales office Kate and Ruth to the foreman and builders have been so kind and accommodating, taking us step by step and helping us with any queries or problems and we couldn’t ask for any more of them and we just can’t wait to be able to settle in and enjoy our new journey that they have helped us with.

Lynn · 13 May 2026

★★★★★ 3/5

Trustpilot

We had a viewing for BRIGHTWELLS YARD

We had a viewing for BRIGHTWELLS YARD, and while Ryan is very pleasant and good at his job (that is why it is not 1 star), the development is shocking. Outside all the paint is peeling off and buildings look really neglected and need repainting etc, the grass in the yard is fake, all the corridors are super narrow, quality of everything is the cheapest-cheapest materials possible, doors, carpets, radiators, kitchen cabinets, taps- gives some cheap student hall vibe. Bathroom does not even have a mirror or shower head holder. Have never seen quality as bad as this. I al really surprised someone is buying flats there to be honest.

Olga · 22 December 2024

★★★★★ 5/5

Trustpilot

Seamstress great customer experience at Windsor Gate

This is the first time I ever moved into a new build home and the team at Crest Nicholson made it to a seamless experience They have a great team in place from sales to customer relations to on site support The overall experience has been great because the team have been supportive and transparent as well as very professional The sales team at WindsorGate from Lee to Esther and Melissa were very supportive with no hard sell and it felt like team work In particular I would like to recognise Lee Hanson - on site manager who exemplifies what good looks like for customer service and Jane Hunt as customer relationship manager has also been very professional and diligent in resolving any issues

Sonny · 22 December 2024

★★★★★ 5/5

Trustpilot

Lewin Park - Langford

Overall we have been happy with the process of buying a house from Crest Nicholson. The sales team Bev, James and Leanne were extremely efficient and helpful during the buying process from start to finish.Since completion, there have been a few bumps along the way. However in general the site team have been responsive, friendly and very willing to rectify anything we have not been happy with. A special mention to Natasha Waterman - current site manager who is a credit to Crest, she’s friendly, very responsive and gets things done in a speedy manner! Also, Shawn Moore who has been very reasonable and helpful. Overall we are happy with our lovely house and the development:)

Danielle · 19 December 2024

★★★★★ 5/5

Trustpilot

Very friendly and informative staff

Very friendly and informative staff. Sharon and Jan were both excellent.

D · 14 September 2026

★★★★★ 5/5

Trustpilot

Great customer service

I cannot thank Sally, Jane and Ryan at Brightwell’s Yard Crest Nicholson enough for their help during the purchase of a flat for my mother who has relocated to be closer to me. They were helpful and considerate throughout and went above and beyond during and after the move. The handover was smooth and the moving in gift was a kind touch. It is a lovely development and we are very pleased with our purchase. Great communication and queries were dealt with swiftly. Would recommend to future buyers.

Olly · 27 November 2024

★★★★★ 5/5

Trustpilot

Noble Park

Brilliant service from the team at Noble park. Special mention to Laurie who worked really hard to help us find a home. Always at the end of the phone even during storm Bert when the office lost power Laurie was there checking in incase we missed each others call. It wasn’t to be this time but I would definitely use Crest Nicholson again in the future. Welcoming, professional and knowledgeable about the homes and the development. Lovely to come across a house builder who really care about the standard of home they are building.

Laura · 26 November 2024

★★★★★ 5/5

Trustpilot

So far the best experience I’ve ever had when it comes to purchasing new built houses

Kerrie is one of the best person to show you properties and feed you with all the informations you’ll ever need before you make your decision

Gyorgy · 26 May 2026