Trusted Agent profile · Solihull
★★★★★
1,374 reviews across 2 platforms
Blythe Gate, Blythe Valley Park, Solihull, B90 8AT
Part of Crest Nicholson, see every office.
Crest Nicholson's office in Solihull, at Blythe Gate, is rated 4.0 out of 5 across 1,374 reviews on two platforms, including 5 Google reviews rated 3.4.
Tell us what you need and we'll put you in touch. Crest Nicholson hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Solihull.
Every review we hold for the Solihull office, from every platform, shown as written. First names only.
5/5
TrustpilotAmazing Customer Service
The sales lady who took us on the viewing tour was amazing. The apartments are very good in a serene environment. The Crest staff explained every feature in the building and gave answers to our questions. I am satisfied with their services.
Thank you for taking the time to share your experience.
5/5
TrustpilotPositive experience
Extremely easy, straightforward and very positive experience working with Nikita and the team at the Kegworth gate development. Highly highly recommend.
Thank you for taking the time to leave a review. It's great to know that Nikita provided such a positive home-buying experience for you, we will pass your feedback onto our Midlands team.
1/5
TrustpilotCrest Doesn’t Care!!!!!
Crest doesn’t care, not about its after service, its build quality, its promise on snagging, its reputation and about its ability to say sorry because, well, that would mean they are good at their jobs.Side note - all the builders, labourers, plumbers, carpenters and electricians that have been round to fix problems are first class, all delightful and have done a great job. These people are subcontractors that have been sent round to do and job by Crest. My issue is with the people in charge of Crest, because they don’t care.We moved into our house in April 2022 and we are still waiting for the majority of our 14 day snags to be completed.They’ve manage to replace a fence panel at the wrong height in trying to fix a wall and now I have a dangerous 6 ft high panel on a 6ft wall. Surprised it was blown over with the storms Our gardens grass is pretty much dead and the lack of drainage has attributed to this, but they don’t care. Despite every other garden having no problem and thinking there is a problem, Crest don’t care We have floor boards that are mis-aligned and creak loudly when anyone is upstairs - you can actually feel the boards move under the carpets and how the room doesn’t feel 100% flat, but Crest doesn’t care We have mismatching drain covers that we told would be replaced. They haven’t Worth noting that every single sink has leaked since we moved and it’s taken multiple visits for us to get liveable water pressure and a working shower, but again Crest doesn’t care.If you deal with Donna from customer services, be warned. She really doesn’t careThen again the whole management team and senior leadership team doesn’t care, guess that’s why they are struggling financially, but they don’t care I’m really not expecting a response but I bet you it’s this because Crest doesn’t careThank you for taking the time to share your experience, we have sent you a request via Trustpilot to ask for more information so we can look into this.
5/5
TrustpilotI would like to express my gratitude…
I would like to express my gratitude for the excellent service provided during our property search. The representative was incredibly professional, knowledgeable, and thorough in explaining the details of each property
Good afternoon Lokesha, thank you for taking the time to share your feedback with us. We are committed to delivering excellent customer experiences and are happy to hear of the great service you received.
5/5
TrustpilotCrest Nicholson
Sophie was lovely and very helpful.Managed to squeeze us in at short notice over Microsoft Teams.
Thank you for taking the time to share your experience.
5/5
TrustpilotWe have visisted our local Potters…
We have visisted our local Potters Grange site and the staff have gone above an beyond to help us...even the site building manager spared us some time to go over a few queries and to look at how they are built! We are so pleased with our choice and look forward to picking all the interior items with your lovely staff for our new home.
Thank you for taking the time to share your experience.
1/5
TrustpilotTerrible Customer Service
Terrible Customer Service, Did not respond to any of my voicemails for months, as all their staff where 'working' from home. Numerous faults with my property that CN are refusing to acknowledge even though they where flagged with the 2 year NHBC Warranty Period, apparently moving into a new build property after the snagging period has ended leaves you with no rights according to CH. I would not touch anything to do with this company.
We are sorry to hear this. We are unable to resolve Customer Service complaints on Trustpilot, if you could email us at info@crestnicholson.com with your property address and further details of your complaint we can escalate this for you. Kind regards.
5/5
TrustpilotSophia has been a star ⭐️ so far
Sophia has been a star ⭐️ so far ! I’m sure she will continue while our home is being built .
Thank you for taking the time to leave a review. It's great to know that Sophia provided such a positive home-buying experience for you.
4/5
TrustpilotViewing visit to Centenary Quay development
Very well-arranged introduction and viewing, explanations were good enough to get an understanding of all the details of the development, legal and financial processes. Positive atmosphere during discussion, excellent level of customer care.
Good afternoon Mr Djunaidov, thank you for taking the time to share your feedback with us. We are committed to delivering excellent customer experiences and we are happy to hear of the great service you received from the team at Centenary Quay, they will be delighted to hear your comments.
5/5
TrustpilotWelcoming
Great service and very attentive staff
Good morning, thank you for taking the time to share your experience. We are committed to delivering excellent customer experience and are happy to hear that you have had such a positive experience.
1/5
TrustpilotAbsolutely abysmal company
Absolutely abysmal company. Since buying a brand new property from them, it has been one serious thing after another. They did not follow basic building regulations, and now the whole property has to be pulled apart and rebuilt. Their customer ‘service’ is non existent, and their customer service coordinator in particular, shows utter contempt for homeowners. She is rude, obnoxious and totally ineffective. The whole company cannot seem to be able to be trusted to build a property efficiently, deal with snagging issues, nor respect the people that they have taken money from. Snagging issues still persist 2 years later, and the NHBC has been instructed by multiple homeowners.For some reason, Crest Nicholson do not appear to care about the negative impact they have on customers, who should be able to move into one of their properties without constantly fighting to get their basic rights met. This company has made what should have been a happy time, full of angst and frustration.*CN asking for review to be taken down via Trustpilot, not for more information.
1/5
TrustpilotAdding insult to injury - a dangerous structure
After 7 years constant chasing Crest Nicholson finally replaced the dangerous deck at our flat in Bolnore Village but only after I had fallen and suffered injury. Then they blamed me for using the deck! Following their refusal to offer compensation we instructed solicitors to make a claim. For the last 6 months Crest's tactic has been to ignore most correspondence and generally be unresponsive; so much for Customer Service. Looks like we will end up in Court - updates to follow. PS for Crest, please don't respond on Trustpilot asking for more information, I have sent innumerable emails to your Director of Customer Services and MD to no avail.
1/5
TrustpilotNot the 5* experience advertised
Not the 5* experience advertised. Staff were unhelpful regarding hazardous mould issue down to extractor fans not working. Customer service staff were not understanding the issue and they would not come out to inspect the issue. Currently awaiting a complaint to be resolved otherwise going to the financial ombudsman to get this sorted due to health concerns for my family.
Thank you for taking the time to share your experience and bringing this to our attention, we understand our customer service team are already in touch with you to discuss your complaint.
5/5
TrustpilotRepeat customer
We’re in the process of upsizing to our next home through Crest Nicholson having had a great experience when we bought our current house. We’re still in the early stages having just reserved but so far so good. I think being a repeat customer says it all.
Thank you for taking the time to share your experience.
5/5
TrustpilotHelpful
The staff from the sale where very friendly and helpful during our visits and when we made our reservation, and answering any questions we had, thank you. Regsrds Jonathan & Angela
Thank you for taking the time to share your feedback with us. We are committed to delivering excellent customer experiences and are happy to hear of the great service you received. Thank you for choosing Crest Nicholson, we look forward to welcoming you to your new home.
5/5
TrustpilotWalton Court Gardens
Very professional and courteous experience. AJ and Dylan were very efficient, knowledgable and extremely helpful. Thank you guys for your continuous support !
Thank you for taking the time to leave a review. It's great to know that our team provided such a positive home-buying experience for you, we will pass your feedback onto our South team.
1/5
TrustpilotGreedy Developers
This company of developers does not care about the people around them and the safety of others . Just a greedy developer who just wants to make a profit. Maybe we should build around the owners property?? Just a thought . Avoid buying from this company!!
Thank you for taking the time to share your experience, we have sent you a request via Trustpilot to ask for more information so we can look into this.
5/5
TrustpilotRachel and Daisy are always so…
Rachel and Daisy are always so welcoming, very easy to talk to and will always answer our questions how big or small they may seem, nothing is too much.
Good afternoon Hannah, thank you for taking the time to share your feedback with us. We are committed to delivering excellent customer experience and are happy to hear of the great service you received from Rachel and Daisy, they will be delighted to hear your comments.
5/5
TrustpilotKnowledgeable person on hand to help
Knowledgeable person on hand to help, very polite and pleasant young lady. Gave me sufficient details as well as information on advisors, and other schemes that may be of use.
Good afternoon Jonathan, thank you for taking the time to share your feedback. We are committed to delivering excellent customer experience and are happy to hear of the great service you received.
5/5
TrustpilotKegworth Gate, Lovely new home
We have just bought a lovely new home from Kegworth Gate, Crest Nicholson. The Romsey style house was just what we were looking for. Nikita in the sales office was so enthusiastic to help us, nothing was to much trouble. Nikita guided us through the buying and reservation process, she informed us about the house and was very knowledgeable. Thank you very much Nikita from Debbie and Michael
Thank you for taking the time to leave a review. It's great to know that the team provided such a positive home-buying experience for you, we will pass your feedback onto the team.
5/5
TrustpilotThe staff were so friendly and…
The staff were so friendly and incredibly helpful, their knowledge and guidance through the entire process helped me stay calm in what is a very stressful time. I couldn't recommend them more. Thank you.
Good afternoon Kim, thank you for taking the time to share your experience. We are committed to delivering excellent customer experience and are so pleased to hear that you have had such a positive experience.
3/5
TrustpilotWillow Place
Still in the building process, aside from a few emails and a change of contacts on their part, nothing to advise against, I think a lot will be around as to how they deal with the snags after it’s built. It does seem as if the proactive element from their part now that the documents have been signed has been less and less. Will keep posting as my journey continues.
Thank you for taking the time to leave a review.
1/5
TrustpilotNo communication or response from crest
Moved in a year ago and still unfinished snags, had at least 4 different site managers who start work then it gets left incomplete when they leave. No communication from crest, they never reply when I request to have someone come and finish the works. Nothing done for over 6 months.
Thank you for taking the time to share your experience, we have sent you a request via Trustpilot to ask for more information so we can look into this.
2/5
Trustpilot2nd Crest New Build
Having had a Crest new build before in 2017, we have now moved in to a second Crest new build property. What an absolute downgrade this has been in terms of finishes as standard and service. This company is certainly heading in the wrong direction and we would never buy from them again.
Thank you for taking the time to share your experience, we have sent you a request via Trustpilot to ask for more information so we can look into this.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Crest Nicholson hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Solihull.
