Trusted Agent profile · Solihull
★★★★★
321 reviews across 2 platforms
Doubleday House, 29 High Street, Solihull, B91 3SN, B91 3SN
Burchell Edwards's office in Solihull, at Doubleday House, is rated 2.3 out of 5 across 321 reviews on two platforms, including 57 Google reviews rated 3.8.
Every review we hold for the Solihull office, from every platform, shown as written. First names only.
5/5
GoogleVery informative and helpful! Highly recommend.
Hello Colin, Thank you for taking the time to leave our team with a Google review. We are pleased the team here could help with an informative and helpful service and if there is anything else we can help with in the future then please don't hesitate to get in touch.
5/5
GoogleGreat service! Agent Jessica Ford showed us property, told us about property in all details. She is really friendly and great agent!!!
1/5
TrustpilotNobody takes ownership of issues
Nobody takes ownership of issues, ignore emails and all this for the privilege of paying £475 fees to simply move into a property. Awful service and I will never use Bridgefords again as either a tenant, landlord or prospective buyer/seller.
5/5
GoogleThey helped me find first property - Mortgage advisor was professional and Harvey helped a lot to find the right property
1/5
TrustpilotNO NO NO
Never again. Nothing more to say - just awful.
1/5
TrustpilotDon't go there
Dreadful company, hardly do anything right. If you complain, you will be dealt with courtesly, however the complaints department (substantial number of staff, seemingly) results in hoops that are impossible to jump through.Just avoid all the stress and walk by!
1/5
TrustpilotThis is the worst letting company I've…
This is the worst letting company I've had the misfortune of dealing with...I advise everyone to keep away from this bunch of cowboys.Star ratings -00Staff star ratings -00Customers services rating -00Only interested in ripping you off
1/5
Trustpilotrefused me to see a house
Wouldn’t let me view a house as they wanted to see all my paper work and sit down with their mortgage adviser first even though I had stated I had a mortgage adviser in place already
1/5
TrustpilotWorst experience couldn't agree more…
Worst experience couldn't agree more with all the #1star reviews on here. Unprofessional, have no idea what good customer service is; forget who the customer even is!
1/5
TrustpilotNever use bridgfords and Natalie
Never use bridgfords and Natalie. They are the worse ever. No care. The hacienda deansgate branch is a nil star. Terrible. No one calls you back. They are ignorant to the core. Never use them.
1/5
TrustpilotAbsolutely appalling level of customer…
Absolutely appalling level of customer service and a superb example of estate agent incompetence. Do not go anywhere near this company and use an alternative.
1/5
TrustpilotDo not use bridgefords
Do not use bridgefords. They fed us with lies from the start and told us what we wanted to hear but didnt put ot in writing. We are now £750 down because if the lies.AVOID
5/5
TrustpilotLeeds office
Great service from the Leeds office as always. Tricky times of late and I have had issues with tenants, but I feel these have been handled well by the team a++
1/5
Trustpilotpoor communication
poor communication - lack of contact or updates.on transactions. have to chase them for information.. hard work !
1/5
TrustpilotIt takes a lot of practice to perfect the art of being so incompetent
How can you be so incompetent.People working there can't even send an email.So so so bad, probably the worse company I've ever experienced and would highly recommend you to avoid
1/5
TrustpilotSorry for the 1 start but no option of 0!!!
Happy to take your money with scant regard for their contractual obligation. Took over a year to fix some of the problems in house and still did not address the main problems.Filthy poorly maintained houseDisgraceful.
4/5
TrustpilotGood customer care
I have been renting my house through them for years, comparing this company with others I have to say that they are very competent and efficient. No complaints, I strongly recommend them
1/5
TrustpilotNot interested at all
Not interested at all. Took several phone calls to get any response at all, and wouldn’t allow any house viewing until my own property was on the market.
5/5
GoogleA record month on instructions and sales. More instructions needed to fulfil the demand of buyers. Speak to the team today. Mortgage services and Lettings also available within this branch.
1/5
TrustpilotExtremely poor customer service
They hanged up on me and refused to pick up the phone. All because I had some specific questions about the property. The length of the call was 5min. Unbelievably rude customer service!
1/5
TrustpilotShoddy practices
Shoddy practices - gave my data to third parties without my authority. Switched utility companies on the property without asking me. And three months on they still have not returned my deposit.
5/5
TrustpilotStafford’s finest
Patient, honest and empathetic. The best!
1/5
TrustpilotThey haven’t returned our deposit yet
They haven’t returned our deposit yet, we left the property 3 months ago!! They ignored our calls. Avoid! ( Leeds)
1/5
TrustpilotPlease avoid
Please avoid. Had bad experience both buying and renting the property. The team lacks skills. Communication is very poor and this caused a lot of issues.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Burchell Edwards's Solihull office has 321 reviews across two platforms: 57 on Google, 264 on Trustpilot (across the whole business).
Burchell Edwards Solihull is rated 2.3 out of 5 across all 321 reviews, and 3.8 out of 5 on Google from 57 reviews.
Burchell Edwards Solihull, Doubleday House, 29 High Street, Solihull, B91 3SN, B91 3SN.
