Trusted Agent profile · Solihull
★★★★★
321 reviews across 2 platforms
Doubleday House, 29 High Street, Solihull, B91 3SN, B91 3SN
Burchell Edwards's office in Solihull, at Doubleday House, is rated 2.3 out of 5 across 321 reviews on two platforms, including 57 Google reviews rated 3.8.
Every review we hold for the Solihull office, from every platform, shown as written. First names only.
3/5
GoogleI was encouraged primarily to follow the modern auction route. This proved disastrous with very few viewings, one offer which was below the minimum starting price. I had continual encouragement to lower the price further while other flats in the same block were selling for £20 - £25,000 more. Eventually withdrew from this system and have now placed the flat on the market conventionally.
1/5
TrustpilotDon’t trust them with money
I vacated my property 8 months ago and is still waiting for my deposit. After I vacated the property I kept calling and emailing them several times and they replied to me after 3 months. They have not even paid the refund of my rent which is around 150£. Horrible people
5/5
TrustpilotGreat service
Great service. Quick to respond and get completion over the line. Always contactable and eager to help.
5/5
TrustpilotGetting my apartment was seamless with…
Getting my apartment was seamless with bridgfords. I appreciate and love the unwavering efforts of their staff DANIEL who attended to me and put me through everything from start to finishThank you
1/5
TrustpilotActively worsen the relationship…
Actively worsen the relationship between tenant and landlord with poor, slow, delayed or completely missed communication.
5/5
TrustpilotProfessional and Courteous
Professional, speedy and courteous service from start to finish.All three members of staff I had contact with were excellent.A smooth sale process. Thank you.
1/5
TrustpilotNon Responsive
We've been using their management services for 5 years but the last 2 years have been a disaster.Their forced Landlord regulations fees is just a farce to extract money from landlords and their inability to deal with matters is just laughable.
1/5
TrustpilotHas it gone bust
Has it gone bust ? Honestly worst experience no responses, website is down now ? Where does this leave us ? Any advice ?
5/5
TrustpilotMore views promised in a week than…
More views promised in a week than others I can mention. Yes I realise not sales……..yet!
1/5
TrustpilotMe and my friends had very bad…
Me and my friends had very bad experience with bridgfords letting agency at Halifax branch. I wouldnt give them even 1rating star if I could. The way they treat their customers is terrible. Not surprise about your ratings now. Never again. I will let all my friends know how we have been treated and to avoid it!!!
1/5
TrustpilotNo show by agent to view a property
Booked an appointment to view a house for sale in Newcastle-under-Lyme, sat for 20 minutes waiting for the agent (the house was empty, we are looking to buy), no-one turned up... rang the office the next day, man I spoke to said he would find out what had happened and ring me back - still waiting 2 days later!
5/5
TrustpilotVery good
Daniel from the Manchester branch was made the process very quick and easy, a faultless process.
5/5
Trustpilotnathan is a credit to bridgfords
nathan is lovely! i was working today so i had to send my grandmohter on my behalf and she could only say nice things about him, same with me! credit to bridgfords! although i will not be applying for that certain property i would like to stick with nathan untill we do! very easy to talk to.
1/5
TrustpilotUnprofessional
Turned up for a viewing which was triples booked, we had a viewing for 9:10 and they showed around another couple without checking who was supposed to be there at what time.Unprofessional attitude and we will be avoiding this agency from now on.
1/5
TrustpilotPatronising staff who are not helpful
Patronising staff who are not helpful. They lie (e.g. we will clean house and remove old furniture before you move in - they did neither) and provide contradictory information. They also expect you to pay for repairs when it is the landlord's responsibility. The worst letting agency I have ever used. Avoid at all costs!
1/5
TrustpilotDo not use - Untrustworthy
Do not use! Provided false information which was only discovered during surveys and left me unable to buy the property which has left me severely out of pocket. Awful service throughout and untrustworthy company.
4/5
TrustpilotLovely friendly staff
Lovely friendly staff, very helpful and patient. They helped with the conveyancing process as a lot has changed after covid and Ziggy you was a star thanks for your support.
1/5
Trustpilot"I can't send you a copy of your…
"I can't send you a copy of your contract""We are not allowed to go round and knock on the tenants door"They don't do any work. I've not had any contact since I asked them what they've done to collect the rent (7months in arrears) and that was three months ago.They're horrible to the tennant too.
4/5
TrustpilotMegan - Wakefield Branch
Megan helped me alot, I'm a first time buyer and I'm very unsure about the process to buying a house, she helped me by forwarding my number to a mortgage advisor and she aided me with understand my deposit and joint mortgages. Would recommend.
5/5
TrustpilotMacclesfield branch
Macclesfield branch. Excellent interaction with a professional and positive team. Toria Mallaburn, Sales Negotiator, reviewed/evaluated my property location thoroughly and presented her findings in a very professional and helpful way. Great advice. Thank you.
1/5
TrustpilotA real waste of time
A real waste of time! I was after a property and repeatedly had to ask for a viewing. Requested that I was kept up to date with the property (there were issues regarding the seller) which they did not! What the vendor was paying them for I have no idea. Terrible (Wilmslow)
1/5
TrustpilotABSOLUTELY SHOULD BE BANNED
ABSOLUTELY SHOULD BE BANNED! Illegal and disgusting behaviour from the people,
1/5
TrustpilotAbsolutely shocking staff
Absolutely shocking. Trying to buy a house and Bridgefords, Sale branch have a really poor attitude. Insist we show them our funds before even putting the offer to the vendors - not a chance! These people need a swift kick up the backside, they have a nerve demanding this information straight off.
5/5
GoogleGenuine, upfront, transparent and supportive. No gaming here like other estate agents I have come across.
Hi there, thank you so much for a lovely review, we are thrilled that you were happy with our service.
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