Frost Partnership Langley reviews in Slough

★★★★★ 5/5

Google

We went through many estate agents to get our property sold, with frost EVERY single person that came to view put an offer in. Good service, helpful and easy to get hold of. I mostly dealt with Alison for the sale and she was patient and always happy to help. trail, error and timing with estate agents however, I recommend their service as they got the job done!! FINALLY after a few years of trying to move I will never forget the help and support they gave. I recommend their service 100%.

Chen · 10 October 2021

★★★★★ 5/5

Google

We chose Frost to sell our house, above three other estate agents we had selected, because they were first to respond and after meeting with David we felt his valuation was realistic and achievable. We liked his honest, helpful and direct approach. Due to Covid we had to do the viewings ourselves but once we received an acceptable offer, the service we received from David and Allison was second to none. Allison was extremely efficient and a pleasure to liaise with, always cheery and friendly. Definitely recommend Frost Partnership Langley

Kev · 10 October 2021

★★★★★ 5/5

Google

I moved into my flat in Langley in June 2020, managed by Frost Partnership. It was the first flat I viewed and I immediately knew it was what I wanted, fully furnished and nice, quiet neighbourhood. From the get go, Colin and his colleague Nick couldn’t have been more helpful. Despite lockdown measures only just beginning to ease, they handled everything swiftly and professionally from liaising with the landlady, sorting out references (completed within 48 hours) and finalising of the contract. Since I moved in, I’ve been mainly dealing with Rochelle at Frost over any maintenance issues. There have been a small number, nothing dramatic, just wear and tear of certain items. Rochelle has been equally friendly and professional, quick to speak with the landlady, and then arranging the work to be carried out as quickly as possible, despite various lockdown measures and other unexpected delays. I’m very happy with my flat, and it’s an additional comfort factor that if any problems do come up , Rochelle will deal with everything quickly, efficiently and with courtesy. I would recommend Frost Partnership if you’re looking for property in the Langley area.

Rob · 10 October 2021

★★★★★ 1/5

Trustpilot

If I could give them zero stars, I WOULD.

If I could give them zero stars, I absolutely would. This also applies to Mackenzie Homes management in general as sometimes it’s hard to distinguish the difference between these two companies. Disgusting and appalling service, especially from Pooja. She is not helpful with any issues that arise during your tenancy. She only reaches out to you when it is beneficial for her. Firstly, when I first moved into the property the balcony was disgustingly dirty. The building has a massive problem with pigeons and to simply put it, they made a mess everywhere. There was pigeon poop all over my balcony for weeks on end. I was unable to use my balcony for WEEKS after I moved in. Then they finally decided to sort someone to clean it after weeks of me complaining and nagging them about it. Secondly, the building then had plumbing issues which resulted in waste pouring down in the garage directly onto my car. It took them MONTHS to sort this issue after complaints from tenants. The building STANK of poop for months. The management kept saying they are not responsible for this problem and it’s Thames water’s fault and they kept going back and forth for weeks before finally fixing it. Lastly, Pooja will continue to harass you even after your tenancy runs out. She shows no empathy towards any issues you might be going through. She is only chasing a commission and if you happen to stand in her way, she will do everything in her power to make you feel bad. She sends unprofessional emails and threatens to inform third parties of your personal situation which is not quite legal. They will try to scam you off your money and make sure that you don’t get your deposit back. They will add some “interest” rates to your rent and will justify it with saying it is in your contract. Please if you ever decide to rent with them, make sure that you read the tenancy agreement multiple times and understand every single point as they will make things up as they go. I would not use their services ever again even if they paid me for it. To conclude, the whole experience was quite literally $hit.

Nicole · 20 April 2024

★★★★★ 5/5

Google

I recently purchased a property through Frost Partnership, Langley. I had a single point of contact, Alison Perchard, for the end-to-end process and I cannot thank enough for her help. Alison is quite friendly, compassionate (understands the issues from the buyer’s perspective as well), prompt in responses and extremely professional. Although it was a difficult period, the purchase completed well and overall it was a good experience dealing with Frost Partnership. Keep up the great work!

Shankar · 10 October 2021

★★★★★ 1/5

Trustpilot

Negative move out experience

Moving in was absolutely fine and I had no issues at all. Unfortunately, moving out was a completely different experience. They tried to deduct as much as they possibly could from my deposit, charging extremely high prices for things that were honestly ridiculous. They even attempted to take utility bills from my deposit before they had been emailed or sent to me, and before I was even aware of the amounts. I ended up winning the appeal, which says enough. I was recommending them at first, but the way the end of my tenancy was handled has completely changed my opinion. I understand contracts and fair charges where things are left behind, but instead of being honest with pricing, they go straight for the highest charges. Overall, I’m extremely disappointed with how they tried to get money out of me.

Fallx · 23 December 2025

★★★★★ 5/5

Google

I am pleased with the services provided by the Frost team. Tina is a star and helped arrange quick viewing of the property and make the references done fast as I wanted to move in at the earliest. Vanessa and Colin were also helpful in showing me around the property and answering my questions regarding the agreement. Overall, it was a good experience, and I highly recommend Frost.

Chudamani · 10 October 2022

★★★★★ 1/5

Trustpilot

Landlords be aware I had never used…

Landlords be aware I had never used them before April this year and in 30 years of property rental business I have never come across such an unscrupulous and unprincipled team of amateurs. The tenant introduced was a complete con man who paid no rent from month 3 and Frosts still send landlord statements with rent collection fees when they have failed to collect any rent for six months! I should have kept my property empty rather than rent it out through them.

Tufan · 10 December 2025

★★★★★ 5/5

Google

Having rented several properties over the last 10 years I have to say The Frost Partnership, particularly Nick and Colin were fantastic and definitely a much better experience than I have had previously. Completely transparent, extremely knowledgeable, professional, honest and took the time to find out what I needed. They looked after us from start to finish, nothing was too much trouble and I commend them for this. I would absolutely recommend them to anyone. A pair of stars!!!!

Louisa · 25 October 2020

★★★★★ 5/5

Google

The Frost Lettings team were sympathetic, professional, fast and met my needs accordingly. Thank you Sinead, Jade, Georgina, Simran and Calum!!

Yoko · 1 May 2025

★★★★★ 5/5

Google

Frost were brilliant. Victoria sold my flat in a matter of days, and even managed to push the buyer to a higher offer. Victoria also kept in touch throughout and was a pleasure to work with. Alison was fantastic too - throughout the conveyancing process she diligently kept in touch with both me, my solicitor and the buyer’s solicitor. I couldn’t be happier - thank you!

David · 10 October 2022

★★★★★ 5/5

Google

I needed to move to Langley within 8 days, and Frost facilitated everything in such an efficient manner, and responded to my initial inquiry about the property immediately - especially Nick Holloway, who was on top of everything and patient with all my questions and generally a great person to liaise with regarding the property, and took time to explain things to me since I’m a first time renter. Highly recommend their services

Hala · 10 October 2021

★★★★★ 5/5

Google

The service provided by Frost Langley has been excellent. As we are new landlords I have had a lot of questions along the way and our lettings negotiator always answered them quickly and efficiently. Thanks to her we also got the asking price for the rent we wanted as well. I would highly recommended Frost Langley to anyone that asked and will certainly be using their services in the future.

Kelly · 26 October 2019

★★★★★ 5/5

Google

Hi Guys, I just want to say what a pleasure it was dealing with your Langley branch whist selling our home in Churchill Road .. from initial contact with Victoria, through the viewings with Stephen & Emily to the sale & contract completions with Alison. Having not moved home for almost 25 years, we were very nervous about the process, but nothing was too much trouble for the team and my numerous, no doubt annoying constant phone calls were always dealt with swiftly & professionally. I would highly recommend you to anyone ! Well done & thank you all x Colin & Mandy Clarke

Colin · 22 March 2024

★★★★★ 1/5

Trustpilot

There is no complaints process

There is no complaints process, awful customer communication or urgency on a maintained property. Sebastian Rodriguez and Sarah Kirk have been unhelpful on an ongoing issue with contradictory statement when contacted, often pushing responsibility on the landlord when the contract is between us and Frost Partnership. The service levels are unsatisfactory and no issues are resolved.

Jaspreet · 3 April 2024

★★★★★ 1/5

Trustpilot

Landlords stay away

Can't find words to describe how bad the quality of service is. Frosts charges me management fee for "managing" my property. But now I have to manage Frosts and my property.One of many examples - Gas Safety certificate on my property has expired. As managing agent they should have initiated the process of getting new one. But they didn't. I raised it with them when I realized it. It took them more than 3 weeks and multiple follow ups to get it sorted. The lady dealing with my property has absolutely no clue about what Gas Safety Certificate is what is the purpose of it.Their contractors charge extortionate rates. You can get things done in half the money if you find a tradesman. You are better of managing your property than giving it to Frosts. You will end up managing it yourself anyway.

Omega · 4 February 2022

★★★★★ 1/5

Trustpilot

At the end of the rental period high fee 490 GBP

At the end of the rental period, we cleaned the house and left, the house was empty for a few weeks after we left, it may have gotten a little dusty in the meantime, the real estate agent told us that cleaning would be done, we accepted it but they charged us 340 pounds, even for the London area, a very high amount of money for cleaning service. I asked the cleaning company for the invoice for this service, they did not send it. We also left an extension cord, a clothes drying rack and a few items for the next tenant, and I was charged 150 pounds to remove them from the house, I do not find these actions fair at all. An uninterested and unkind real estate office

Ugur · 5 February 2025

★★★★★ 5/5

Trustpilot

Jamie Berryman is a Saint

Jamie Berryman is a Saint! I knew the moment Jamie valued our property I had total faith he would sell our property and give that personal touch through to completion. He is reliable, extremely professional and hardworking, from checking his emails in the evening when things turned stressful. Being 100% honest which in my opinion is a rarity with Estate Agents... He eased the whole experience & is a true credit to The Frost Group. This is our 4th house sale and I wish all agents had the knowledge and calmness Jamie has displayed. The team behind Jamie also need praise. Thanks to Paige and Andy too for all of your help with the Sale.

Marianne · 10 June 2021

★★★★★ 1/5

Trustpilot

Very bad experience with the feltham branch staff!!

Very bad experience with the staff!!Paid a holding deposit to hold a property.. two days after I was told it was taken by someone else.Mentioning no name i was shown other properties as the company had my holding deposit yet again the property was let to someone else.Been nearly two week since I paid my holding deposit. Company was quick to ask for deposit and no response till i contact them for an update.Refund has been issued still waiting for it.I have had to take time out of work to view properties why would an estate agent show me properties when they are already off the market?No communication withing the staff. I have to chase all the timeI would say its a waste of time dealing with company like this!!

Amardeep · 24 March 2021

★★★★★ 5/5

Trustpilot

Carla has been such great help

Carla has been such great help, she has been attentive and made me feel valued as a customer. She went above and beyond to ensure everything went smoothly, even when I had additional questions.

Tracey · 21 December 2024

★★★★★ 1/5

Trustpilot

Letter beware!

We were model tenants- our first visit after 3 months of a 12 month tenancy and our report was “exceedingly clean”. Before we moved in we asked if we could hang a picture and requested that the landlord to leave the same paint so we could restore to the same. Upon check out the check our clerk said this was the easiest check out as everything was in order. There were a couple of things that were mention but was advised that it “would be harsh” if we were charged. We received the report and the Frost comments were rude and untrue. We replied giving logical explanations to the points raised. After an exceedingly poor response - “no response” we escalated to the Head of Lettings. After numerous conversations he said “it’s very rare for anyone to get their full deposit back!” So letters beware you will not get your full deposit back. We were only charged £40 but it’s the principal. The £40 was £5 for the filled hole and we used the paint the landlord left and the colour had changed every so slightly. We reported two identical round marks in the ceiling from the flat above and was advised to monitor, we were charged £15 for this. There was a chip on the floor in a bathroom which was caused by a contractor when the belly pan was removed from the sink following an issue with the sink and was charged £10 and finally there was a dent in the side of the bath which we never even saw and again charged £10. None of the charges made any sense and feel the landlord never even saw this report and yet this money was to be withheld. As a good Will gesture the fee was reduced to £20. If these were real charges and this “damage” was an issue surely it would be more to cover the cost of repairs? The whole thing was a total shambles. Finally last week Frost called us to ask if we could provide them with information on the TV provider. Yes of course for £20! Beware! Take photos of everything and send email confirmations to protect yourselves.

Richard · 22 October 2020

★★★★★ 1/5

Trustpilot

Had EE call asking to switch said easy…

Had EE call asking to switch said easy plug in asked for engineer to install been with out TV or WiFi after 4 calls engineer came out said we not wired up by open reach so now got wait till Fri did not say nothing at door I've just come out hospital with stroke spent hrs trying connect think is disgusting would not recommend EE or BT my wife been charged 41 pound for leaving so no TV or WiFi for week we both work NHS wouldn't never use or listen to there story's stay with who your with to much trouble written to obman not good enough why not make sure u can use 4 different customer services said different stuff my view do not go with EE bt is useless

Adam73 · 18 December 2024

★★★★★ 5/5

Google

Alison and Victoria were super patient and helpful. Lovely people!

Joanna · 25 June 2024

★★★★★ 5/5

Google

help and Suport from the Miss Alison Perchard was just amazing. She was even in Covid condition ensured I get the key and continuously worked with seller to deal successful. Her support was amazing.

Veeresh · 10 October 2022