Trusted Agent profile · Slough
★★★★★
334 reviews across 2 platforms
111 High Street, Slough, SL1 1DH, SL1 1DH
Connells's office in Slough, at 111 High Street, is rated 4.2 out of 5 across 334 reviews on two platforms, including 231 Google reviews rated 4.0.
Every review we hold for the Slough office, from every platform, shown as written. First names only.
1/5
GoogleI am giving one star as technically not possible to rate any lower. As a landlord especially I would stay away from them. They misled me for 2 weeks about a ‘confirmed’ tenant whose references were outstanding however he paid ‘holding deposit’. They made me turn down a tenant from another agent. After two weeks they moved the tenant to a different house and refused to pay ‘holding deposit’ claiming it was their fee. I found their unprofessional and dishonest. Be very careful.
1/5
GoogleInitially felt like a good bunch, Made an offer on a property had it accepted, instructed mortgage broker & solicitor, I declined the in house mortgage only to have a different agent phone back a week later saying they will be accepting another offer but asked if I wanted to increase my offer, I declined as I'd got all my ducks in a row ready to go, the result they advised me they were accepting the next offer over mine. Disgusting to be put against another bidder once my original bid was accepted and when you've been told your offer had been accepted by the seller, I asked why bids were being accepted if the property was labelled as sold pending contracts. A joke of an outfit if you are purchasing.
5/5
GoogleBeth was so helpful when showing myself and my flat mate round. She answered all questions we had during and after the viewing. When we decided on the flat she got the ball rolling very quickly and genuinely made the process so smooth and enjoyable. Thanks Beth
1/5
GoogleAVOID AT ALL COSTS! Appalling service for landlords - never get back to you, called several times for simple requests and access to documents only to be passed on to the next person. Estate agents are supposed to be the working hands for landlords but we have only experienced trouble and now are dealing with a court case due to failures in compliance from Connells Lettings Team.
5/5
Google1st Class Estate Agents ! I received a Brilliant service from both Anthony and Bal with the Sale of my property. They went above and beyond with their professionalism and assistance. Would Highly recommend .
Thank you for your glowing 5* review and recommendation. Kind regards, Lucy, Customer Relations.
1/5
GoogleWorst customer service. They never answer your calls and emails.
Hello Salahuddin, Thank you for your feedback. I'm sorry to hear about your experience with our customer service. Please reach out to us at complianceresidential@connells.co.uk so we can address your concerns directly. Best regards, Lucy, Customer Relations Team
5/5
GoogleExceptional service from Ryan (Connells). Very helpful & patience person and prompt with responses.
Nichole & Shereena, many thanks for your brilliant 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleThere are no words to describe the way we received all the help.We are more than pleasant to rate the highest mark for the agency and agent.He was always very respectful and responsible for delivering all the answers we needed.Thank you Stuart and Connells.Be always like that!
2/5
GoogleTurned up to view a property for sale and no one from Connells came. I received apologies on that agent's behalf. Today another confirmed viewing cancelled 30 minutes before. Not impressed. Two stars are for Harry only who is helpful and professional.
5/5
GoogleThank you Raj for being so keen on getting our rentals sorted out. Appreciate your efforts in following up with the stakeholders to get us a hassle-free experience.
5/5
TrustpilotGreat assistance and support from…
Great assistance and support from Daniel, Natasha and their team. Clear and constant communication, always on the ball and willing to go the extra mile to support their customers.
5/5
GoogleThank you so much Mr Ali Salim for your expertise and knowledge. You helped me buy my second property and are the reason why I come to connells every time.
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
5/5
GoogleWe are grateful to all the staff.
Thanks Llhan for your excellent 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleReally Good service by Raj and Team to find out right Home for the family, Thank you so much connells and Team, Cheers...!
Thank you for your terrific 5* review. Best wishes, Lucy, Customer Relations.
1/5
GoogleHello everyone. DONT EVER VISIT OR BUILD PATRNERSHIP WITH THIS LETTING AGENCY. This bad experience with connells resulted in drawing a negative review as I was promised for viewing for a property at 4:30 pm today 22nd Sep 2021 near Slough however upon arrival at the property I was told there was a confusion and the property is not available. Infact before my appointment I called the Sales Team twice and I was assured and there was no issues about rescheduling or cancelling the viewings. It's very unfortunate as I took half day off and had to pay additional parking charges for this visit. And it so happened that I was forced to call to know the viewing is cancelled. I suggest everyone to be aware of this sluggish Letting agency. Don't waste your time to view or buy the property here. There are plenty of letting agents who are better off as the service is below par.NegativeQuality, Professionalism, Value
1/5
GoogleWorst estate agents we have ever come across. 1 star is being too generous. Maidenhead branch got closed and moved to Slough. Big mistake. Staff are non-responsive and extremely unprofessional. No show of an arranged viewing. Had to chase up what had happened - never heard anything more. I even phoned Head Office to give complaint and give feedback to the Area Director. Someone took my message but didn't get any acknowledgement or response from them either. Had to request 3 times for property to be removed from Rightmove. Not to be recommended.NegativeResponsiveness, Quality, Professionalism, Value
1/5
GoogleThe initial contact was great and I was quite impressed by that. Everything after? Absolutely awful. Non responses, random people turning up to my property for viewings with no warning or contact, they say they will be in touch but never are, they do not call when they say they will, emails are scarce, etc. I managed to arrange more viewings than they did through personal contacts, so that should say a lot... The only reason I am even bothering to write this review (which I'd much rather not have to worry about doing) is because they are sending me texts and emails for appointments with them that I never even requested now, nor do I want - just winding me up now.NegativeResponsiveness, Professionalism
5/5
GoogleThe whole team is really friendly and professional. They’re very proactive and will help you find your perfect property. The mortgage adviser was really knowledgeable and helpful.
Thank you for your superb 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleTotally satisfied with the very professional approach from the Sales person that visited us and explained everything so clearly.
Thank you for taking the time to leave us this amazing 5* review Bertram Thompson. Kind regards Lucy, Customer Relations.
4/5
GoogleMany thanks to Beth for helping me find a tenant. She has been extremely friendly, professional and helpful. She has kept me informed throughout the process and also helped with any questions I have had. Thanks Beth!
5/5
GoogleI dealt with Amarit - he was excellent in assisting us on renting and the related procedures. He replied over the emails/phones and kept us up to date.PositiveResponsiveness, Professionalism
5/5
GoogleRyan and his new colleague are proffesional, punctual and have solid knowledge of the area
Thank you for taking the time to leave us this great 5* review Abcde. Kind regards, Lucy, Customer Relations.
1/5
GoogleThey forced us to use their mortgage advisor. And they also forced us their solicitor. Otherwise they won’t sell to you.
Thank you for sharing your comments, we are sorry you feel you have not had the great service we would normally expect. In order for us to look into this further please contact complianceresidential@connells.co.uk
1/5
GoogleConnells SLOUGH BERKSHIRE: We arranged a viewing to see a property in slough, after us happy with the property, the agents called us and said the properties gone, new tenants just came and given deposit money, then afew days after we get a call from connells saying the property is available and the landord would like US to move In, because the other new tenants didn't pass referencing, we said Yes again to the property, got a call from connells manager Aman saying we cant get the property, we are not happy and this wasn't done properly. this was unprofessional and very unhappy.NegativeResponsiveness
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Connells's Slough office has 334 reviews across two platforms: 231 on Google, 103 on Trustpilot (across the whole business).
Connells Slough is rated 4.2 out of 5 across all 334 reviews, and 4.0 out of 5 on Google from 231 reviews.
Connells Slough, 111 High Street, Slough, SL1 1DH, SL1 1DH.
