Trusted Agent profile · Slough
★★★★★
490 reviews across 2 platforms
92 High Street, Slough, SL1 1EL, SL1 1EL
Chancellors's office in Slough, at 92 High Street, is rated 4.5 out of 5 across 490 reviews on two platforms, including 294 Google reviews rated 4.3.
Every review we hold for the Slough office, from every platform, shown as written. First names only.
5/5
TrustpilotSagarika was incredibly helpful
Sagarika was incredibly helpful, friendly, and kept communication smooth and easy throughout the whole process. Highly recommend!
We appreciate your positive feedback! We are so pleased to hear our team was helpful, friendly, and kept communication smooth.
2/5
TrustpilotThe frustrating experience of dealing…
The frustrating experience of dealing with a tenant who hadn’t paid rent for 4 months and an accounting team who hadn’t chased the debt, contacted the guarantor or provided an account statement during the period. I was most frustrated when calling the area office. However, Rebecca answered my call and listened to my issues, heard my frustration and took the time to agree a course of action. Not only did she accurately outline the situation, advise what steps she would take to gather the information and committed to contacting me with updates. To be called back with an update was most refreshing and unusual having previously left more than 5 messages for a manager and not receiving a call back.
4/5
TrustpilotViewing went well and was well guided…
Viewing went well and was well guided and explained. The follow-up was useful and well conducted.
We're so glad the viewing and follow-up were helpful. We appreciate your kind words!
5/5
TrustpilotOutstanding service from start to…
Outstanding service from start to finish. I am writing to share our excellent experience with Jamie from Chancellors London during our recent property purchase. Despite a very complicated situation on the seller's side, Jamie guided us through the entire process with utmost professionalism. His responsiveness was exceptional; he was always available to answer our calls and messages, calm our anxieties, and signpost the next steps to keep things moving swiftly. We felt fully heard and completely safe in the hands of an expert who values due diligence. We are now happily moved in and highly commend Jamie's work.
5/5
TrustpilotJamie Woodman has been really helpful
Jamie Woodman has been really helpful, is good at clear communication and always responds quickly.
We're happy to hear our team provided such helpful and clear communication. Thank you for your positive feedback.
5/5
TrustpilotHenley Chancellors Review
I was in situation where I was in an unfortunate position of having to find a rented property quickly. Katie for Chancellors (Henley) was able to find me a place quickly which alleviated alot of stress that comes with having to move suddenly. She was candid, responsive and a very polite agent and I appreciate her help and the help from Chancellors.
We are so pleased we could assist you in finding a property quickly during a stressful time. We appreciate you sharing your positive experience with us.
5/5
TrustpilotDan has been brilliant
Dan has been brilliant, very accommodating very polite and a pleasure to deal with
We are delighted to hear you had such a positive experience. Thank you for your kind words!
5/5
GoogleI would strongly recommend Chancellors, Slough, Berkshire in managing your property in your local area. My property in Slough has been managed by the Slough Branch and specifically 'Mr.John McLaughlin MARLA, Slough Branch Letting Manager' did the ground work to onboard people into our property very smoothly, and by keeping our specific needs intact! Keep up the good work, much appreciated with your efforts and wish you good luck!
Dear Hari Kumar, Thank you so much for taking the time to leave this wonderful review about your experience with Chancellors Slough Estate Agents. We're thrilled to hear about your positive experience with our Slough branch and with Mr. John McLaughlin. It's great to know that our team was able to meet all your needs and provide you with smooth onboarding of people into your property. We're delighted that you have enjoyed our services and appreciate your kind words about our team's efforts. We'll continue to work hard to ensure you receive the best possible service. Thank you once again for recommending our services, and we wish you all the best. Kind Regards, Chancellors - Slough Estate Agents.
5/5
TrustpilotGreat service
Charlotte has been extremely polite professional and helpful
We appreciate your kind words! We're glad you found our team member helpful.
5/5
TrustpilotBethany was really engaging and had a…
Bethany was really engaging and had a great understanding of the property.
We're glad to hear our team's engagement and property understanding were helpful. Thank you for your feedback!
5/5
TrustpilotPositive experience throughout
Aisha was timely, honest, informative, helpful, etc.
We appreciate your kind words! We're glad our team was helpful.
5/5
TrustpilotHannah has been brilliant
Hannah has been brilliant from booking the viewing in, showing us around the property and had answers to all of our questions and help with a complex application
1/5
GoogleMy experience with Chancellors Estate Agents has been nothing short of astonishing. Writing this review to warn others. Opting for their "fully managed" service turned out to be a regrettable decision, marked by a myriad of issues: - Tenants were allowed to drill around the house without permission, compromising security measures. - Service professionals were charged at inflated rates, necessitating the sourcing of independent repair services. - Delayed communication on tenant issues forced tenants to reach out directly to me, adding to the communication breakdown. - Unprofessional behavior surfaced when I sought to manage tenant relations directly due to their poor service. - Checkout day was chaotic, with Chancellors failing to return keys or oversee the inventory process. - Tenants reported a poor experience, citing uncooperative behavior from Chancellors. - Essential spare keys were not provided to the inventory company, causing delays and disruptions to scheduled property works. - Chancellors refused to assist with necessary repair work, leaving the responsibility on my shoulders. - The failure to collect the last rent left me covering the arrears personally. The list of grievances extends far beyond what I've shared here. In summary, Chancellors demonstrates a remarkable level of incompetence and nonsensical practices. It raises questions about the types of peoples the employ, and leadership, given the consistent pattern of errors. Attempts to escalate issues to their Directors prove futile, as they pass the buck down the chain. The overall management is so poor that landlords end up shouldering additional costs for property repairs or securing new tenants. The stress of managing everything personally, coupled with financial losses due to Chancellors' incompetence, has left me hesitant to recommend them to fellow investors or customers. If peace of mind is a priority, it's advisable to avoid Chancellors and seek the services of a more competent agency.
Hi Amber, thank you for taking the time to get in touch, we are very disappointed to read of your concerns. So that we can investigate this, please could you contact us via directors@chancellors.co.uk with the details? Many thanks.
5/5
TrustpilotGood property manager helps
Chancellors can sometimes be slow when dealing with maintenance requests from tenants, and sometimes require repeat chasing up. But having a good property manager really helps. I was dealing with Coco Robert-Squire who was efficient and proactive in sorting out my maintenance issues in the rented property, and got the issues resolved pretty quickly.
We appreciate your feedback and are glad to hear that our property manager was efficient in resolving your maintenance issues. We are always working to improve our response times.
5/5
TrustpilotJessica was so helpful in my house…
Jessica was so helpful in my house buying process and made it go as smoothly as possible. We will 100% contact her for help in future.
5/5
TrustpilotIsabelle was great to deal with
Isabelle was great to deal with. She kept us up to date with our rental property and was really helpful as well as knowledgeable.
Thank you, we are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
GoogleMaya is very nice, kind, and friendly. During our flat rental process, her service was cooperative and supportive, and she always made sure to assist us in a warm and helpful way. We truly appreciate her professionalism and kindness.
Hi Muhammad, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
5/5
GoogleI would like to say thank you to Ahsan from chancellors for the help of letting my property. He has been excellent from the moment i started the process all the way up until the end. He has gone above and beyond and he has been there to help with any queiries i have had. I would whole heartedly reccomend this company to anybody looking to rent their property out. Thank you once again chancellors.
Thank you for leaving us this great review Jaswant, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
5/5
TrustpilotI would like to say a huge thank you to…Sherko
I would like to say a huge thank you to Sherko for all his hard work in selling my house in just 2 weeks!
5/5
TrustpilotJamie Woodman was really helpful and…
Jamie Woodman was really helpful and managed to sort out the issues with our rental property straight away.
We're happy to hear that the property issues were resolved quickly and that our service was so helpful to you. Thank you for your positive feedback.
5/5
TrustpilotExcellent service
Well, What can I say about Rakesh Jethwa. He has been an absolute star and amazing in his service, since giving an evaluation on my property right through to getting offers. He is so personable, makes you feel like family. He has helped in troubled tenants and advised and assisted in every eventuality. I would give him 6 Stars if I could. No doubt he will always assist any new vendors who want to put their property for sale. I would not have been were I am without his help. He will be appreciated always and I thank him for his service and this includes Courtney Kennedy in the after sales office, who has been a tremendous help too. I thank the entire Chancellors office for their help and support. With kindest and respected regards.
Thank you for leaving us this great review, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
5/5
TrustpilotOdeta was very helpful bright and…
Odeta was very helpful bright and cheerful, went out of the way to help
We appreciate your wonderful feedback! We are so glad that you found the service helpful, especially the advice on recent legislation. We're happy we could assist you in finding your ideal place and that you felt supported.
5/5
GoogleGeorge at Chancellors made our 1st home purchase a dream come true, we saw the property online and enquired. George got back in touch right away and bent over backwards to accommodate a last minute booking even that being a late afternoon/evening one. Once we made the offer he was very good at communicating with us and keeping us up to date as he knew we were very excited. Never been a time where we have not been able to get through to him or he has not come back to us. I have tried to enquire about other properties with other agents and honestly George was by far the best, he is a credit to Chancellors and I hope his hard work goes recognized. Will definitely recommend his services to all and use again in the future when we move to a bigger place.
Hi Ali, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
5/5
TrustpilotEllie has been kind
Ellie has been kind, and helpful and always on the end of the phone to answer any questions you have
Thank you, we are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Chancellors's Slough office has 490 reviews across two platforms: 294 on Google, 196 on Trustpilot (across the whole business).
Chancellors Slough is rated 4.5 out of 5 across all 490 reviews, and 4.3 out of 5 on Google from 294 reviews.
Chancellors Slough, 92 High Street, Slough, SL1 1EL, SL1 1EL.
