Quealy and Co Sittingbourne reviews

★★★★★ 5/5

Google

Couldn’t have had an easier house sale. They valued well, were honest, had us a buyer on the second viewing, and Lucy has helped us so well throughout, updating regularly, answering our questions, and being an absolute pleasure. Couldn’t reccomend highly enough and big thanks to Lucy!

Stacey · 25 September 2026

★★★★★ 5/5

Google

Lucy Byng at Quealy & Co: Thank you so much Lucy for everything you have done to get the timing right so that B can move on with her life again. We really do appreciate all the effort you have put in. Well done all of you. Special mention to Danielle as well who started the ball rolling for us.

Christine · 25 June 2026

★★★★★ 1/5

Google

I was extremely disappointed with the service I received and would not use this company again. I expected a company that was well established to provide an excellent service unfortunately this was not the case. My property sold with the first viewing, after it sold that was it job done as far as Oulsnams was concerned, I received no communication from them unless I rang them to find out how the sale was progressing, on one occasion I rang three times and no one returned my calls, after phoning the director I eventually received a call. They promised to call and update me, after telling me I wouldn't be moving on the day I actually moved. Nothing to tell me contracts had been signed and when I'd be moving, appalling thank goodness I had a brilliant solicitor. They really need to improve on the service they provide by keeping clients informed throughout the whole process in order to justify the large fee charged. Not impressed.

Pat · 10 January 2026

★★★★★ 5/5

Google

We purchased our home through Oulsnam, we had been looking for a property for a while, therefore had many interactions with lots of estate agents and on every occasion we found everyone at Oulsnam, incredibly helpful and professional. Natalie did a brilliant job in managing our purchase. As we navigated the chain involved with the purchase it’s evident that Natalie is a highly experienced professional who consistently provided a welcoming and facilitative service. She was exceptional, and we solely credit her for getting us to be in living in our dream home. Thank you Natalie. We are delighted.

Rachael · 10 January 2026

★★★★★ 5/5

Google

Ben was incredibly helpful and prompt on communication. I felt at ease and comfortable to ask Ben any questions, even if I felt they were silly - Thank you. The whole process was lead by a smooth operator! I would definitely go to/use again, highly recommended.

Charlie · 3 September 2026

★★★★★ 5/5

Google

Our onboarding experience with Help the Move has been nothing short of outstanding, thanks to the exceptional support provided by Ellie. From the very beginning, she has been incredibly attentive, organised, and genuinely invested in ensuring everything ran smoothly. Her professionalism, clear communication, and willingness to go above and beyond made the entire process effortless and genuinely enjoyable. Ellie’s friendly approach and deep knowledge of the process gave us confidence every step of the way, and it has truly been a pleasure working with her. We’re extremely grateful for the care and dedication she has shown throughout. We look forward to continuing our partnership with the wider Help the Move team, and we cannot recommend their service highly enough.

Tanzila · 15 December 2025

★★★★★ 5/5

Google

A big thank you to Danielle and her team in helping us to navigate the purchase of our new home. She was there every step of the way to help guide us and get us to the finish line. Thanks 😊 Vanessa & Gavin …

Vanessa · 28 August 2026

★★★★★ 5/5

Google

Quealy & Co. Were brilliant throughout our home buying process. A special shout to Danielle who helped us through a very stressful first time process and assisted in every way she could. Very good communication and clear information given to us. Thank you Danielle!

Alfie · 2 September 2026

★★★★★ 5/5

Google

I’d definitely recommend Ben. He was really helpful throughout the process, from arranging viewings to helping with the sale of my mum’s house. Always friendly, approachable and happy to help whenever we needed him. Really appreciated all his help and would happily recommend him to anyone.

Louise · 13 August 2026

★★★★★ 5/5

Google

Tyler was very helpful in allowing us to get our first property purchase over the line. Tyler was able to answer any question or query we had while the transaction was going through. Quealy was very helpful in getting this across the line and in a quick turn around of 12 weeks from offer to being done.

Louie · 23 April 2026

★★★★★ 5/5

Google

Thank you Quealy for selling my flat, after two other agents were unsuccessful. You made the process smooth and I was updated throughout. I hope our onward purchase is with you, as I know we’d be in safe hands. Thank you!

Shona · 11 August 2026

★★★★★ 5/5

Google

Finn and his team were very friendly and professional when selling our property in Bapchild. They achieved a good sale price for the property, especially considering the difficult market at the time, and were very proactive during the conveyancing process. We would definatly use them again. Thanks Quealy team!

Chris · 16 June 2026

★★★★★ 5/5

Google

We have had a really good experience with all the staff at Quealy & Co. After our buyer pulled out unexpectedly, we left our previous estate agent and went back on the market with Quealy & Co, and our house was sold within a week of it being on the market. All the staff are helpful and communication is always quick and positive. We are now selling and buying through Quealy & Co and have had a really positive experience. Sales progressor Lucy Bygn has kept us updated throughout the process of both our buying and selling and made us feel so much more at ease throughout the process.

Abby · 30 September 2026

★★★★★ 5/5

Google

Have experienced Quealy & Co through buying a property listed with them. My partner and I are young first time buyers with no experience and they have been very kind, helpful, and efficient in the process. We are currently still in the process but I know if we ever had any questions or needed any further aid they would be able to assist quickly, we have talked to a few agents and haven't had a single issue with anyone, they have helped make the experience as less daunting as possible.

Abbie · 28 September 2026

★★★★★ 5/5

Google

We used Oulsnam estate agents in Northfield to sell our property. They came to value the property very promptly and gave us an accurate valuation. Sam was initially involved in the process and when he left the company for further studies, Amanda took over the sale. They were both proactive and reassuring. Each time there was a viewing, they informed us and also gave us a feedback. They were very skillful and helpful during the negotiations process. We found them to be very professional. We would highly recommend Oulsnam estate agents. Thank you for all your help.

Prakash · 10 September 2025

★★★★★ 5/5

Google

Amazing experience selling our property from start to finish! We originally brought our property 7.5 years ago from Quealy and knew we had to sell with them. They help with every situation and keep you updated with everything. There is …

Bethany · 16 July 2026

★★★★★ 5/5

Google

We have been looking for a house for sometime and I am really pleased we found a property from Quealy. The decision making process can be quite exhausting but I am glad Holly kept in touch as we needed to time to check our options. Holly …

Creselda · 2 June 2026

★★★★★ 5/5

Google

Tai Barker showed me around some properties today and was absolutely brilliant. He was punctual, really friendly, approachable, and made the whole experience feel relaxed. He really took the time to answer our questions honestly and was genuinely lovely to deal with. A really positive experience, thank you Tai.

Amy · 17 May 2026

★★★★★ 1/5

Google

Very frustrating experience and a complete waste of time. We submitted our offer the next working day after viewing and clearly stated from the beginning that we would require around four weeks to move in after our offer was accepted and referencing had successfully passed. For clarity, this is the point at which a tenant can reasonably serve notice on their current tenancy. We cannot give notice blindly without a formally accepted offer in place. Despite this being communicated from the outset, we were taken through negotiations, referencing, and repeated follow-ups about two weeks. At no point during that process were we told that our proposed move-in date would be a deciding factor for the landlord. We were even encouraged to serve notice early, with the suggestion that notice could simply be retracted if necessary. We found this to be unrealistic and irresponsible advice. Only after we had completed and passed referencing, and after investing considerable time coordinating references, guarantors and documentation, were we told that the landlord had declined our proposed move-in date and instead expected us to move in around 10 days earlier. This would have meant paying around three weeks of double rent, along with additional nursery costs. After we challenged the process and pointed out that this had been our stated timeline from the very beginning, the agency later acknowledged that our proposed April move-in "shouldn't have been an issue in principle." They then returned to the landlord and, several days later, secured the very same move-in date that had initially been rejected. Unfortunately, the problems did not stop there. Our signed offer included a clear condition that two pieces of furniture would be removed before the tenancy began: a 200cm x 200cm bed frame and a very large one-piece headboard measuring approximately 150cm x 200cm, which was extremely heavy. After we had signed the tenancy agreement and paid the deposit and advance rent, we were informed two days later that the landlord would not remove the furniture and that we could dispose of it ourselves. We initially tried to deal with it ourselves, but the headboard was so large and heavy that two healthy adult men were unable to get it downstairs safely. I also bruised my knee while attempting to move it. At that point I went back to the agency and explained that we simply could not remove it and that the agreed condition needed to be honoured. Their response remained that this had been raised before the tenancy began and that we could dispose of the furniture ourselves. That response was particularly frustrating because, by then, the tenancy agreement had already been signed and we had already paid thousands of pounds in deposit and advance rent. From our perspective, this was no longer an informal request made before the tenancy. It was a condition we had agreed before committing to the tenancy, and we expected it to be followed. This only reinforced our view that critical points should be clearly agreed and then actually honoured, rather than revisited after tenants have already completed referencing, signed the tenancy agreement and transferred substantial sums of money. If you are considering renting through this agency, insist that all important conditions, especially the move-in date and any agreed furniture removal, are explicitly confirmed in writing before paying a holding deposit, completing referencing or signing the tenancy agreement. Do not rely on assumptions or informal reassurances, and never serve notice before the key terms of your tenancy have been formally confirmed. Overall, a poorly managed process that caused unnecessary delays, uncertainty, avoidable costs and repeated frustration.

Kerem · 9 September 2026

★★★★★ 5/5

Google

The sale of our property:- The overall service was excellent and we would have no hesitation in recommending Quealy & Co for their next house sale or purchase. A special mention for Danielle The Sales Progressor who was very helpful and informative in making the whole experience as stress free as possible when moving home. She kept us up to date with developments during the ongoing sale. We therefor have nothing but praise for her and the Quealy team.

Frances · 5 September 2026

★★★★★ 5/5

Google

I sold my Home through Oulsnam's Northfield - Emily Perks was the lead negotiator and I found her to extremely helpful and professional, dealing promptly with enquiries I raised, and even sorting out issues of language barriers with my eventual buyer and their solicitors - Thank You for helping me to achieve the asking price for my home :-)

Alan · 10 February 2026

★★★★★ 5/5

Google

Great experience from the team at JW Woods Chester le Street. Extremely helpful at all times and made sure I was kept up to date with all developments. Made the whole sale and purchase issue easy and their experience is excellent. Can't thank them all enough from the stat to the end of the process - they made it seamless. Many thanks Team, !!

John · 27 December 2025

★★★★★ 5/5

Google

Excellent professional , prompt service and support from the team at Quealys , would definitely recommend.Particular thanks to Ben , Sam , Tyler and Lucy

Nicola · 7 October 2026

★★★★★ 5/5

Google

I found Oulsnam to be one of the most effective and responsive property agencies in Birmingham. Their professionalism and attention to detail really stood out during my property search. I would especially like to thank Ron Cashmere, who went above and beyond to help me. He showed me numerous properties, always with patience and a clear understanding of what I was looking for. I am truly grateful for his support throughout the process, and I highly recommend both Ron and the Oulsnam team to anyone looking for a property in the area.

Parvaneh · 10 July 2025