Connells Lettings Sittingbourne reviews

★★★★★ 1/5

Google

If you are looking to sell or buy in Swale - don’t use Connells. The branch is solely focussed on getting new business and NOT progressing what they already have. The staff are not allowed to make any decisions or contact anyone without referring to the branch manager first and he is normally found out looking at properties or leaflet dropping. When our sale did go through, there was no customer service such as conducting meter readings or ensuring their clients left instructions on things like water, heating system etc. The company need to learn some urgent lessons in sales progression and not just selling. In contrast, our estate agent Martin Regan-Kennard Exp was excellent. Someone Connells need to learn from!

Ian · 10 December 2023

★★★★★ 5/5

Google

My partner and I have had a very pleasant experience selling our house through connells sittingbourne. Sonny was brilliant. Always very responsive and chased up the whole chain for us nearly every day. He went above and beyond for us. I could not recommend this company enough. 5 star service.

Mark · 17 October 2023

★★★★★ 5/5

Google

This is the second time I have taken mortgage advice from Connells. Damian was very friendly, knowledgeable and helpful with impartial advice. In the current market he gave us honest options, and we ended up with the safest one thanks to him. I would definitely recommend Connells for mortgage advice.

Ranvir · 17 October 2023

★★★★★ 1/5

Google

If you are looking to sell or buy in Swale - don’t use Connells. The branch is solely focussed on getting new business and NOT progressing what they already have. The staff are not allowed to make any decisions or contact anyone without referring to the branch manager first and he is normally found out looking at properties or leaflet dropping. When our sale did go through, there was no customer service such as conducting meter readings or ensuring their clients left instructions on things like water, heating system etc. The company need to learn some urgent lessons in sales progression and not just selling. In contrast, our estate agent Martin Regan-Kennard Exp was excellent. Someone Connells need to learn from!

Ian · 14 June 2023

★★★★★ 5/5

Google

Thanks to all the staff at Connells in Sittingbourne, but especially huge thanks to Sonny Ray, the Manager, we agreed the sale of our house, subject to contract, amazingly quickly. We’d considered it would be hard to sell as there were certain unusual aspects to the property. However, Sonny had other ideas and within a couple of days of us approaching Connells he came to assess the property. He gave what we thought was a very fair valuation given the complexities, and using his excellent business acumen and the customer relationships he has developed, in Sittingbourne and in other geographical areas, over many years, he already knew of two potential cash buyers who were seeking such a property. It proved impracticable for one of these to proceed, but Sonny returned promptly with the other prospective buyer. He liked the potential of the property and could cope with the problems. An offer was made, that we accepted; so, in less than a week the sale was agreed, subject to contract. Thereafter, through to completion and beyond, Sonny wasalways as optimistic as he was realistic, with a lovely soothing manner that was very reassuring. He suits his name ideally. He was always willing to go that extra mile to address our queries -even when off with Covid. Thank you, Sonny, from the bottom of our hearts, for achieving what we had thought was impossible. Sonny Ray is a great ambassador for Connells, and more than ably assisted by all his staff including Donna and Evie; but for us, Izzy too played a key role. We have no hesitation in recommending Sonny Ray and his team of stalwarts at Connells in Sittingbourne for a 5-star house-sale experience.

Mark · 14 June 2023

★★★★★ 5/5

Google

It's been a wow experience with Luke. He was very patient in explaining all the requirements to rent a property out, took care of all the logistics, was in constant communication with me through out the entire process, making sure i was fully informed, and was able to find a suitable tenant for my property within a week. His commitment and dedication to his work is second to none and he's set the bar so high. We encountered so many obstacles and each time Luke found the best solutions to move forward. Luke is a great asset to Connells and I'll certainly be using his services again in the future.

Edith · 14 June 2023

★★★★★ 5/5

Google

As a first time buyer i was feeling incredibly anxious about the whole home buying process and didn’t know where to start. We have been supported immensely by Damian and whole Connell team at Rainham branch who made the whole process easy and as smooth as possible. Any Questions i had the Team have responded almost immediately and get us up to speed up with everything. Particularly Short out the Mortgage with Damian was quicker nd easy then other People i have contacted at that time in the market. Highly Recommended to check with him for Mortgage before going to any other places. Absolutely stressless experience..

Kuldip · 14 June 2023

★★★★★ 5/5

Google

Having recently sold our house through Connells in Sittingbourne, I have to say that although the process was a lengthy one due to our buyer trying every trick in the book to extend the process as long as possible and reneging on completion dates, Sonny did his best to keep us in the loop with the little to no information he was getting from the buyer and Pamela in particular , who dealt with our mortgage, kept in touch long after her work was done and was every bit as pleased, and relieved as we were when the Sale finally went through.Pamela is a credit too the company. I would highly recommend Connells in Sittingbourne too help you with your house purchase/sale.

Alex · 14 June 2023

★★★★★ 5/5

Google

Absolutely fantastic service from start to finish, answered any and all questions, were fast processing everything and kept us in the loop the whole way whilst chasing things that were taking a little too long Really communicative and our mortgage advisor Damian Gray was absolutely fantastic, really cared about the service he gave, detailed feedback and realistic about the costs and benefits of deals. All round great experience and would strongly recommend, especially as a first time buyer which we were, Damian really helped us open the door to our first home. Thanks team and keep up the great work!

Prophet394 · 14 June 2023

★★★★★ 5/5

Google

Alex handled our rental from pre viewings to the point we moved in. She was an absolute super star , We will be forever grateful to her for helping us find the perfect home

Cheryl · 16 December 2025

★★★★★ 5/5

Google

I am about to move house for the first time in over 40 years, and found the process quite daunting. However, the service that I have received from Connells has been first class. A special mention for Tracy Keithson Sales Progressor, she kept me informed at all stages and allayed all my fears. I thank them all.

Tony · 16 April 2025

★★★★★ 2/5

Google

Need to stop the barrage of marketing phone calls, sometimes on a weekly basis to see if they can sell you a service or send you properties. My sense is extreme pressure on staff to hit targets. Given 2 stars as they are polite but pushy.

Rav · 16 July 2025

★★★★★ 5/5

Google

Very good mortgage service from Damian. Ours was a tricky remortgage, but he managed to get us a good rate (especially in the current climate), which we managed to complete on pretty much without incident once we committed to it!

David · 18 August 2023

★★★★★ 5/5

Google

Damian is an excellent broker. He guided us through the whole process. He worked out of hours when there was need to and he was very proactive. As first time buyers we were confused about the various steps to buying a property but Damian made it easy for us . Upon completion, we moved into our new house and he sent us a beautiful hamper as a welcome gift. Thanks Damian.

Deinma · 14 June 2023

★★★★★ 5/5

Google

I would like to say a huge thank you to Luke that has been helping us to rent our property in Sittingbourne. He is truly an asset to this company and I would highly recommend work with him. He has helped us withing the renting property from A to Z. Very quick,responsible and helpful approach from him in all aspects, even on his days off. You can definitely tell that he does the job as he would do it for himself. He has been very supportive and approachable in every single aspect of renting process until the end. If you are looking for a professional person to work with, Luke is the best to ask for!!! Fantastic work!! Thank you Luke for your hard work and all you have helped us with. Many thanks, Elena&Marin

Marin · 14 June 2022

★★★★★ 5/5

Google

Selling our first property and buying another as a first thought, was a bit of a daunting task. But we can honestly say Connells Sittingbourne have made the whole experience so much easier than we could have imagined. We have been in regular contact with Sonny Ray (Branch Manager) who has helped us beyond 'the call of duty', Sonny actually took the time to help us fill in all of our paperwork for the solicitors as we were a tad overwhelmed and confused by the majority of it. Himself and the rest of the Connells team have been there to answer calls and emails whenever we have needed, which seems to be a task most estate agents can't handle. We would also like to say a big thank you to Pam Freeman (Senior Mortgage Services Consultant). She has been brilliant in helping us find the right mortgage and secured the best mortgage for us extremely quickly. Pam has always taken the time to fully explain every step of the process to us as newbies to the mortgage scene. Honestly been one of the best estate agents we have dealt with in buying or selling. The simple things that they get right like answering the phone when you call and sticking to deadlines is something to be admired by most estate agents in the area. A big thank you to the whole team at Connells in Sittingbourne, and can say now that we will be using your services again in the future 100%.

Connor · 14 June 2022

★★★★★ 5/5

Google

Damian is super efficient. He gets back to you very quickly and is always available to chat to you or answer any questions you have on the process. It was a pleasure to deal with him.

Hayley · 19 July 2023

★★★★★ 5/5

Google

Fantastic service! Definitely recommend! I am super happy with the service I have gotten so far, as I am a contractor I despaired at ever being eligible for a decent mortgage amount to buy the type of property I need which is very frustrating as I am an excellent candidate. Damian Gray has bent over backwards, worked long hours and held my hand through the process which is always nerve wracking but even more so for me as I am 'expecting' to not qualify. Damian has helped with all my requirements, has intuitively known to ensure I am updated at all times and re-assure me every step of the way. His confidence has increased my confidence in the whole process. Sonny, Pam and Jennifer have all been amazing, the whole team has been very supportive and due to how personable and genuinly lovely they all are I have felt that they are doing all they can to ensure not only that I, as the buyer is looked after but also the vendor. Connells is providing a full service which includes insurance and solicitors which takes a lot of the pressure off and they completely understand that I would like to do this as quickly and painlessly as possible. I am happy to recommend Connells and the people that make the company who they are!

Nadine · 17 October 2023

★★★★★ 5/5

Google

I have used Connells for various mortgages over the years and have always been impressed with the service, in particular Damian Gray goes above and beyond to make the process goes as smoothly as possible.

Toby · 19 July 2023

★★★★★ 1/5

Google

Awful experience buying our first ever home. The estate agents would never compromise for us as the buyers…it was an absolute pain to try and arrange a second viewing. The sale was agreed with no onward chain however they tried to add a …

Jack · 16 April 2025

★★★★★ 5/5

Google

Since placing our property on the market we have been looked after very well by the Sittingbourne branch. Although we had a disappointment of a buyer pulling out near to completion, Rhys & Harry arranged viewings and got us a sale. The …

Terry · 16 April 2025

★★★★★ 4/5

Google

We just sold our house through connells Sittingbourne. Very professional and would recommend. It did take longer than expected due to covid lockdown however they made sure we were ok and called us before lockdown to tell us what was happening with our sale. James has been great throughout. Everytime I emailed him to ask for help he'd call me and try to push our purchase through the other side which he didn't need to do, so always went out of his way to help. Jenny was our mortgage advisor, and again she was fab and went out of her way to help. (Gave 4 stars as took alot longer to sell our property than we wanted, nearly 6 months)

Kate · 14 June 2021

★★★★★ 5/5

Google

We had such a great experience with Mo (our mortage advisor) was on hand 24/7 answered every question we had pro-actively and efficiently. Made this a very smooth and non stressful process for us and we couldn’t be more thankful.

Laura · 16 April 2025

★★★★★ 5/5

Google

Currently purchasing a house via Connells - our agent is Jamie and broker is Jenny. Both have been brilliant so far - very quick at responding to all enquiries, booking us in for meetings and viewings and keeping us up to date with the process. We have just become life members of Connells mortgage assistance system, which is well worth the money - Jenny is very invested in finding the right product for us and saving us money! All in all, so far so good! We cannot wait to complete our purchase :)

Chloe · 14 June 2020