Connells Lettings reviews

★★★★★ 5/5

Google

What can I say? Mohammed is an absolute star and a genuinely lovely person. We started our journey with connells last June/July and in that year there hasn't been any time where we weren't happy with the service we were getting. Mohammed is the mortgage man and as first time buyers we had no clue, unfortunately things arouse so we couldn't do anything in regards to getting a mortgage until September this year. I absolutely trust Mohammad has our best interests at heart. There were a few occasions where he could get us a mortgage but not on a good rate or not enough money and me being super impatient wanted to go for the first thing that came up, I asked Mohammad what he would do and he told me to wait until certain things had been cleared up in my credit which would allow us to borrow at a better rate and borrow what we need. In every conversation I had with Mohamed he asked how my family was and remembered my children's names. I would actually consider this man a friend and trust his opinion. So thank you Mohamed from the bottom of our hearts, we are incredibly grateful to you 😊

Ashleigh · 16 October 2025

★★★★★ 1/5

Google

Update: Following the BBC Panorama investigation into Connells, it is clear my partner and I were victims of "conditional selling" where we were told we were "making a big mistake" and would be "saving thousands" by using their mortgage advisor. These were all told to us, not for our benefit, but for their commission in which the BBC documentary shows that Connells make £2,000 in commission for every buyer who buys a property using their mortgage advisor. Please do not fall for this trap. After we rejected using their services, we were treated like second class citizens - calls went unanswered, promises were made but never followed through, and updates never materialised (further corroborated in the documentary). Their mortgage advisor "Mo" tried to sneakily extend terms to 49 years to make their mortgages appear artificially cheaper during my meeting with them. At every turn and opportunity you are seen as a potential money-making tool. Everyone is trying to get you for their little slice of the commission pie. The Property Ombudsman was no help - and that's because Connells are extremely good at covering their tracks. They will pressure you over the phone and in-person and will only send an email if they HAVE to, but they won't say anything incriminating. Funnily enough, Connells do not record phone calls as we learnt in a Data Subject Access Request. Whatever you do, do not use Connells in Sittingbourne or anywhere else for that matter.

Benny · 16 July 2025

★★★★★ 5/5

Google

Thank you to Tracey for her hard work in progressing our sale. We greatly appreciated her time, effort and support throughout the process. Thank you Nathan for your support when needed. Congratulations on the sale, Harry!

Mark · 9 April 2026

★★★★★ 5/5

Google

I would like to thank the team at Connells for wonderful service in selling our house - particularly Pam Freeman for finding a second buyer so quickly just before Xmas when the first dropped. Particularly special mention also to Tracey Keithson in Progression who probably saved our chain when the completion date came out of nowhere and a lot of things had to come together in a couple of days. Her professionalism, positive energy and commitment was the saving grace to make this all happen.

Mark · 14 April 2024

★★★★★ 5/5

Google

Would like to say big thank you to Alex and Sarina who assisted us in renting out property. From start to end all our queries were answered promptly and they made process easy and understandable. I would highly recommend Connells Sittingbourne, very polite staff that will look well after you.

Andris · 16 April 2025

★★★★★ 5/5

Google

Mohammah Miah (MO) the mortgage advisor at Sittingbourne Brunch, one of the best human being I have ever met. From day one the way MO helped me like a brother from negotiation to getting the right mortgage rate, discount, chasing up solicitors it was just amazing. I recommend everyone visiting connels need to visit MO he will do everything in his power to help buyers and get the best deal. After looking for properties in swale borough for last one year got frustrated how other agents keep the price high to get the higher commission but MO is different and most ethical individual he find me the true value of the property through an app which i have doubled check and found he was right later he also negotiate 10k discount which was a lot me being a first time buyer. Before we lock the mortgage rate he called me to reapply towards bank to get -20%. My single call was not been unanswered and MO your employer should be proud of you. He also done the street checks on trinity road and identified the possible pros and cons and living here for last one month easy commute, nice neighbourhood, access to groceries including 100 brand next to door step feel like the best decision i have ever met with the help of MO. Anyone visit my house including all the community members get surprised how did i have managed to buy this house (proud alert 😍). JazakAllah MO will recommend my friends and family to you and Last but not least all the staff members of connels thanks for being part of my ‘first home buy’ journey.

Naqbi · 16 October 2025

★★★★★ 5/5

Google

Me and my partner approached Connells being first time buyer's looking for help and advice on properties we had found online and have to say the service from Louie showing us around the properties and knowledge was extremely helpful and friendly. Also many thanks to Rory as well for explaining the step by step process and making everything easier to understand very friendly and approachable. Would recommend Connells services to anyone in a similar situation.

Ben · 13 February 2024

★★★★★ 5/5

Google

We have recently purchased a property through Connells and also got our mortgage through the in house advisor. The whole process has been stressful but the team have done everything possible to lessen that stress. Sonny was brilliant throughout and kept us up to date. We had quite a difficult purchase due to our rental property and sonny did everything possible to accommodate and advise us on this. Damian the mortgage advisor has also been brilliant and attentive throughout the sale process. We really appreciate all the help and advise we received. Thank you Sonny and team.

Simon · 17 October 2023

★★★★★ 5/5

Google

Fantastic service from start to finish! We have recently used Connells for our sale and purchase and can’t thank the team enough for all of their support. Sonny has been amazing! He was always there to help guide and assist us in every way possible. Answering all of my silly questions along the way! Communication has been excellent, we were always kept in the loop and updated frequently. The whole team go above and beyond to help support you and make the process as smooth as possible. We couldn’t fault our experiences in both selling and buying via Connells. Professional, friendly and supportive, they are everything you could ask for. I couldn’t recommend them enough, they truly are the best!

Gabriella · 17 October 2023

★★★★★ 5/5

Google

I recently Purchased a flat through Connells with Tracey Keithson as the sales progressor, she was absolutely brilliant from start to finish. Friendly, approachable, quick response to emails and phone calls and always on hand to help and advice when needed. She really helped to make a stressful period quite bearable and I cannot recommend her enough. Thank you Tracey and everyone at Connells and best wishes.

Gilbert · 23 May 2024

★★★★★ 5/5

Google

Just recently sold my house through Connells. From start to finish Sonny and his team have been amazing. Literally at the end of the phone or email. I had a particularly long chain which was stressful and Sonny was brilliant and handled everything. He chased up and was on the ball, could not ask for more from him. Thank you so much to Sonny and his team. Highly recommend Connells, so grateful for all their help.

Rebecca · 15 November 2023

★★★★★ 5/5

Google

Connells is the best. They understand clients requirements. Customer Satisfaction is awesome.

Akamba · 16 February 2026

★★★★★ 5/5

Google

The lovely Alex from Sittingbourne branch was extremely helpful and knowledgeable in supporting us to secure fantastic tenants for our property to let. Alex and team made the whole process very streamlined and worry free and her …

Amanda · 16 May 2025

★★★★★ 5/5

Google

Being a first time buyer is such a daunting experience and one where you feel you need support in every part of the process. Tracey was our support the entire way through, replying to emails punctually and frequently checking in with us! I could not be more grateful for Tracey who made the entire process a lot less stressful!

Lucy · 23 May 2024

★★★★★ 5/5

Google

We recently completed on a property purchase, with Connells as the Seller's agent. Tracey was assigned as the Sales Progressor. She was very helpful throughout the process, keeping us updated regularly throughout. In our particular …

Matthew · 16 April 2025

★★★★★ 5/5

Google

Our experience with Connells, Sittingbourne/Ashford has been excellent, particularly the support we have received from Tracey Keithson the Sales Progressor. Nothing has been too much trouble for Tracey to deal with. I can highly recommend.

Cindy · 16 April 2025

★★★★★ 5/5

Google

We used Connels to sell our house and the team in Sittingbourne -Sonny and Pam were absolutely great. A special thanks to Tracey Keithson form Ashford that went above and beyond to assist us to exchange ... seriously this amazing woman did more than I could have asked for and she is simply super! Thank you to all Regards Vicky and Ian Ross

Vicky · 15 December 2023

★★★★★ 1/5

Google

Very disappointing experience after tenancy ended. Connells tried to claim nearly £2,000, including full-property repainting after 2 years, which is normal wear and tear. No clear evidence or receipts were provided. We had to escalate to Zero Deposit ADR to protect ourselves. Would not recommend based on our experience.

RozRaz · 16 February 2026

★★★★★ 5/5

Google

Honestly I can’t thank Damian, Sonny and Pam enough. They all helped with my mortgage and assisted me all the way to the end. They are a great team and I can’t express enough how helpful they are. Thank you thank you thank you all so much. They are the best ever, mortgage complete all because of all of you guys. Thank you

Beverley · 17 October 2023

★★★★★ 5/5

Google

This Review is about Tracey Keithson The Sales Progressor from the Ashford Office. Tracey has been a real gem right from the start of our sale and purchase …

Louise · 16 April 2025

★★★★★ 5/5

Google

Connells is the best agency I have ever met . -Great Customer care -Understands the client need -Fantastic consistency for client to get moved in. -Has a very great rapport with landlord for good negotiation. Thank you for the good reception.

Michael · 16 February 2026

★★★★★ 5/5

Google

I’ve just got my second mortgage through Damian Gray and I’m so glad I used him again. Damian is thorough and gives excellent advice about your individual situation. He is also great when handling sensitive topics around health when looking at life insurance. I would highly recommend Damian and will happily use him again in the future.

Ruth · 18 August 2023

★★★★★ 5/5

Google

Thanks to Sonny & his team at the Sittingbourne office. We had a wonderful experience with the purchase of my son’s flat within the short time frame we had to complete by. Nothing was too much trouble & they were always available to assist & chase where required . Regards Mick & Gary Knope

Mick · 17 October 2023

★★★★★ 5/5

Google

Absolutely fantastic service from start to finish, answered any and all questions, were fast processing everything and kept us in the loop the whole way whilst chasing things that were taking a little too long Really communicative and our mortgage advisor Damian Gray was absolutely fantastic, really cared about the service he gave, detailed feedback and realistic about the costs and benefits of deals. All round great experience and would strongly recommend, especially as a first time buyer which we were, Damian really helped us open the door to our first home. Thanks team and keep up the great work!

Alex · 28 December 2023