Every review we hold for the Sidcup office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleBeen with a few estate agents but Christopher Russell is the worst. They do not care about tenant but just working at the landlord's best interest. Rented 2 years and encountered visitations from plumber, etc. without our knowledge and we were not at home. No communication at all.
Checking out process - not professional at all. £300 cleaning fee being deducted from our deposit. When we asked about it, Julie just said ' refer to the inventory report'. The report was at least 40 pages. They just charged whatever cleaning fee that they like!
Catherine · 18 March 2020
Agent replied
We always act for the client. Most professional agents do. That is who pays their fees.
★★★★★ 5/5
GoogleRecently purchased a property. As a first time byer, they gave me all the guidance that i needed, thank you caernarfon office.
Danni · 24 February 2026
★★★★★ 5/5
GoogleGreat service from Elliot and kept regular contact with updates as promised. Would recommend
Con · 8 July 2025
Agent replied · 8 July 2026
Thank you for the review! happy to help
★★★★★ 5/5
GoogleVery helpful and kept me updated with any updates in the process. Would use again.
Josh · 24 June 2025
Agent replied · 24 June 2026
Thank you, Josh, for your kind review. We’re so pleased to hear that our Caernarfon team kept you well informed throughout the process and made everything straightforward for you. We’d be delighted to assist you again in the future, and we really appreciate your recommendation here in Caernarfon.
★★★★★ 5/5
View AgentsGreat estate agents
As a buyer, they were very accommodating with viewings and time. Always tried and most of the time fit us in on the time we wanted.
When it came to the process after offer accepted, Trudie was amazing in following up on queries from the seller and always kept us updated. If it wasn't for her, the sell would have taken a lot longer.
Thanks very much
Tuan · 13 December 2017
★★★★★ 5/5
GoogleThank you very much to the Caernarfon branch for your services & continued updates during my purchase of a lodge on Glan Gwna Park! Brilliant
Louise · 24 January 2026
★★★★★ 5/5
View AgentsFirst Time Buyers!
Abby was amazing from start to finish, as first time buyers we didn't know where to start! She kept us up to date with all new properties that were coming on the market! and was always available on the other end of the phone to deal with any silly questions we had!
Whole process was dealt with quickly and smoothly and we completed in just under 7 weeks!
Charlotte · 13 May 2015
★★★★★ 5/5
GoogleVery happy with the level of service Crux Careers provided. Especially Lorenzo he stuck with me after my first interview didn't work out and he kept researching jobs which he thought I would like. After about of month of working together …
Charlotte · 20 May 2023
★★★★★ 5/5
GoogleWow! It was cool and sample. Everything question straight and understandable for a right answer. Keep it up
Okon · 15 March 2026
★★★★★ 5/5
GoogleVery fast and efficient. The process made us feel comfortable and easy to do when you’re under pressure.
Scarlett · 15 March 2026
★★★★★ 5/5
GoogleVery pleased with the efficiency & warmth show by the whole team at Christopher Russell,led by an experienced hands on approach
from Russell Gibbs and Chris Langley.You will not find a better agent in the area.
Chris · 4 October 2025
★★★★★ 5/5
GoogleWell, we got there in the end after many months of hard work and anticipation.
Joe and the team did well and were all very helpful. A special thanks to Nikki and to Cheryl who were spot on with customer care and experience.
IAN · 18 March 2023
★★★★★ 5/5
GoogleExcellent service from all the staff at Christopher Russell. We were kept up to date and well informed at every stage of our sale. Would thoroughly recommend them
Elizabeth · 11 December 2025
★★★★★ 5/5
GoogleIt was a very fast efficient service. Literally only took a few minutes.
Chris · 15 April 2026
★★★★★ 5/5
GoogleIt was a very swift experience and I got a response under 24hours
Udeh · 15 April 2026
★★★★★ 5/5
GoogleWhat an experience... Lorenzo has really proven what Crux is all about. Since the first call with Lorenzo I have always been kept upto date with relevant opportunities and always well prepared for interviews down to the slightest details. …
Ahid · 20 May 2023
★★★★★ 5/5
GoogleCheryl is absolutely brilliant - thank goodness she is involved in the purchase of my first property - she’s been so helpful and patient. As a first time buyer it can be a bit daunting but she’s been fantastic, much appreciated!
Faye
F · 18 March 2023
★★★★★ 5/5
GoogleExcellent service stuck with a tricky chain all the help you gave was much appreciated
Allen · 23 May 2025
Agent replied · 23 May 2026
Dear Allen,
Thank you for the excellent review - and your patience! We got there in the end. … More
★★★★★ 5/5
GoogleWell, we got there in the end after many months of hard work and anticipation. Joe and the team did well and were all very helpful. A special thanks to Nikki and to Cheryl who were spot on with customer care and experience.
IAN · 27 January 2023
★★★★★ 5/5
GoogleThe procedure was quick, easy to follow and efficient.
Ken · 8 May 2026
★★★★★ 5/5
GooglePleased and impressed with how fast the process went.
Ser · 8 May 2026
★★★★★ 5/5
GoogleHassle free and fast. Convenient also on your own time. Very recomended!
Alvin · 15 April 2026
★★★★★ 1/5
View AgentsClaimed to be professional but not at all.
I think 95% of the previous comments were submitted by same person/s, can easily tell by the pattern of the comments.
However, I just would like to comment on one particular person, Julie, who I may say has been quite arrogant and she acts like we're asking for free housing while we pay for their fee and we expect to get good service as a customer. The way she talks to us is like she's a boss and I am her employee. I do not want to waste my time arguing with someone who keeps on talking while she has to let the customer tells what they expect for what they will pay.
Amanda · 3 July 2017
Agent replied · 21 September 2017
raterAgent.co.uk is a trustworthy, dedicated estate and letting agent review site for getting proof of the quality of an agent’s service. Using our exclusive raterMark system, every single review is checked by a human being before it is set live, to weed out fakes.
Christopher Russell strive to deliver the best service and we are sorry that you feel that the service you have received has not met your expectations.
★★★★★ 5/5
View AgentsTrudie
Trudie Hepple took control of the entire housing chain during a period where both my other half and I had reached the end of our tether. She drove it forward, making progress by inches, day by day, despite all the myriad setbacks encountered. By force of will she delivered the exchange date and completion date required. Thank you Trudie, you were nothing short of astonishing.
Oliver · 15 September 2015
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
