Tilia Homes Central Shropshire reviews

★★★★★ 5/5

Trustpilot

Great customer service

We travelled from another location to view a completed Tilia home at Roundhouse gate, and Barbara gave us an outstanding experience. She was warm and welcoming from the start, took the time to show us around, and really listened when we explained our design and extension plans. She even went the extra mile by taking us to another house with a layout similar to what ours would be post-extension, which made it so much easier to visualise. Excellent service, professional, thoughtful, and genuinely helpful.

Katie · 22 September 2025

★★★★★ 5/5

Trustpilot

Nick from Tilia Homes did a thorough…

Nick from Tilia Homes did a thorough and excellent job of mending my nail pops. He has a good work ethic and his standards are extremely high. Great workmanship and personable and pleasant too. Thank you.

Stephanie · 7 September 2026

★★★★★ 1/5

Trustpilot

Very poor service and no communication responses

Very poor service, been emailing and attempting to get in contact since 2019 (when I completed my purchase of the home when it was Kier homes). I sent and raised a formal complaint to the east team in July and haven’t had any acknowledgment back. I wouldn’t ever reccomend them as a company to buy from, the service is poor, many more house builders to choose from (ashwood, bellway, Allison homes etc) Tillia if you see this, please respond to my complaint. Ellie Ward, Spalding (kingfisher court site)

Ellie · 14 September 2025

★★★★★ 5/5

Trustpilot

Tilia - Furlong Heath

From the minute we reserved our plot we have experienced nothing but first class customer service. The process of part exchanging with Tilia has been really smooth and made moving house stress free! A special mention to Ellie at Furlong Heath who has always gone above and beyond. She had dealt with our MANY questions, accommodated our changing requests and solved every query in the most professional and helpful manner. Thank you Ellie for all your help and for always being at the end of the phone/email.

Clare · 15 March 2025

★★★★★ 5/5

Trustpilot

Tilia - Teign View

7 weeks since we moved into our new Tilia home at Teign View, and we are very happy !Special thanks to Julian Long - Sales Executive, and Mark Channing - Site Manager, who have both worked very hard to ensure our experience has gone smoothly.Julian guided us through the latter stages of our purchase in a professional and courteous way, and is a credit to the company.Mark has ensured any problems have been resolved in a timely fashion, and has remained in touch despite recently moving to another site.Whilst we still have a couple of items outstanding, we are confident these will be resolved shortly.We have no hesitation recommending Tilia Homes to our friends and family.

Richard · 4 August 2023

★★★★★ 1/5

Trustpilot

None existent customer service

We bought a property from Tilia under their previous guise of Kier Living. There were some normal snags and whilst slow they were being resolved, that is until Kier Living were rebranded Tilia from which point the service we have had has been nothing short of abysmal. We are now three years into ownership and still waiting for issues reported in the first six months to be resolved. Helen Barlow their so called Customer Care Manager couldn’t care less and the work that they do eventually carry out invariably leads to more issues than it solves. AVOID, STAY AWAY, BUY A TENT, do anything other than buy a house from these inept clowns.

Mr · 2 August 2023

★★★★★ 1/5

Trustpilot

Truely terrible experience, especially post sale

Update: Tilia your reply on 11 July seems to be one which is copy and pasted on to all negative reviews. All the negative reviews I have read on here complain about the customer service so suggesting I (and all others) provide further details so that customer service can call makes me wonder whether you actually read them. In my opinion it is proof positive that you don’t give a damn.Original post: This is a length review but you really should read it if you are considering buying from Tilia.There has been very little that has gone right with our purchase on Bunford Heights in Somerset. Move in date was delayed 8 times eventually moving in 8 months after the original projected date. We were given 3 days notice of the completion date and even on the final day it was unclear until the last moment that it would actually happen. The additional costs of the delays, monetry and emotionally, were significant.The process of buying was full of problems with errors on plans, impractical designs and layout and not completing all the necassary forms and applications for the site planning. We had a footpath which could have been installed to run through our garden and house which made the property unmortageable when it was discovered by my solicitor. Tilia were very reluctant to get it sorted threatening to put the plot back on the market if we didn't let it go. Once my solicitor had told them that they legally had to disclose the problem to any further purchasers they swiftly changed their mind and filed the application paperwork. I should add that my solicitor was exceptional (Cate Barnes of Battens Solicitors) and the issues uncovered and corrected benifited 5 of the neighbouring properties. None of their solicitors raised any concerns.The house itself is lovely and the finish not too bad compared to what I have seen in neighbouring properties. The one star is for that.The biggest problem Tilia have is with the so called customer service. You get passed around between the sales team to the site manager to the customer service people. You only hear from someone when you harass them. Their offical complaints process doesn't work as the regional Managing Director doesn't respond to emails and the ombunsman that they quote on their complaints literature they aren't actually a member of so the only way to formalise a complaint is to take legal action which I am still considering.Jobs get started and then left, for months, in a worst state then when they were started. They respond to who shouts loudest so your neighbour who moved in more than 2 months after you has a garden with actual grass before you do. However we've only been waiting just over 6 months for a usable garden, perhaps I am being unreasonable.I am continually surprised at how little anyone at Tilia seems to care and how often they blame each other, particularly the people on site. There is never any ownership for the problems. It's clearly a top down problem as they don't change the incompentant staff they have even with multiple complaints on them.I certainly wouldn't recomend buying from Tilia in the Sout West as you'll be under the same customer service umbrella as we have been. In fact I would encourage anybody to stay well clear for the sake of your mental health and bank balance.

LCH · 16 July 2023

★★★★★ 5/5

Google

We recently visited Montgomery Place and welcomed by Carol. We had found ourselves in a position that we needed to be removed due to a fire. We were advised to look at buying but had no deposit. We explained all this to Carol and she did all she could to help us. We visited a couple of times, always welcomed in and offered a cup of tea and biscuits. She explained all about the house we were interested in and couldn't do enough for us. Unfortunately we can't get a deposit so no mortgage. Carol did everything in her power to help us but for us not this time. I want to personally thank Carol for being so understanding to me and my husband, you have been brilliant. Mayb we will see you in a couple of years, you never know x Heidi & Phil x

Heidi · 23 February 2025

★★★★★ 1/5

Trustpilot

Poor Customer Services

After buying a home from tilia nearly 2 years ago in Yeovil, I am still chasing up issues that have not been resolved. They were brought to customer service attention, who if they ever reply, just pass onto the site who never deal with issues. I now have a problem with my boiler after a service engineer told me it is not working properly. I asked customer service to fix it. I have had issues with the heating since we moved in ( 2 bedrooms not heating) I managed to speak to the customer service manager who was onsite, who told me that the bedrooms will only heat up to 18 or 19 degrees. Why did the 3 engineers that came out last year not mention this. Why is it not mentioned when we brought the house, as I suffer with Raynauds and would not have brought it if I was told this as I need heat. Valiant boiler are meant to come with a 5 year warranty if it is registered within a month of installation. We moved in 2 months after installation and I have been told that Tilia do not register them, so now it is not covered. They take your money then your on your own.

Pasquale · 6 July 2023

★★★★★ 5/5

Trustpilot

An amazing sales representative

Couldn’t recommend using Tilia homes enough. Marilyn at their Westhill site has been amazing all the way through our journey so far. Always going the extra mile to help. We always leave with a smile on our face, couldn’t have asked for anything more. We were only window shopping until Marilyn and Tilia come together to help us get our first home which we didn’t think would be affordable or be able to reach our goal anytime soon.

Jack · 16 September 2025

★★★★★ 1/5

Trustpilot

No consideration

From a neighbours' perspective (living next to a Tilia site) the experience has been harrowing and they have no consideration for neighbours. Property next to me built too high ...according to planning but they cant do anything. Other planning conditions appear to have been ignored. (dust / working hours / fencing etc) Promises made by the site manager have been broken constantly. New site manager doesn’t always reply to messages left. Constant swearing by builders / radio played at full volume for hours on end. Rubbish everywhere.They have replied to suggest I contact them ….. I have done that repeatedly and they promise to resolve issues but don’t We are now getting children trying to climb into our property because Tilia haven’t completed the fencing and any planting. Weeds have taken over and increased land levels mean water discharged in the rain onto our land Not impressed with Tilia at all

Jackie · 26 June 2023

★★★★★ 1/5

Trustpilot

Wouldn’t recommend doing any sort of…

Wouldn’t recommend doing any sort of business with this developer, especially in Leicester. Givette in particular, extremely rude and plays to buyers want as they know they want the house. It’s hard to come across such arrogant and untrustworthy individual but unfortunately we did. She took our phone number and said we will be contact, to later be told we don’t call potential clients? Then why take our details? She constantly spoke down to my partner and me, her attitude from the start was appalling. She constantly told her houses are in demand so first come first served, but they (the site staff) do not know when houses are released? How do the staff who are selling and the site manager have no ideas when houses are released? It’s farcical to even suggest that. Another example of Givette treating us like children or uneducated peasants.I would hope the company takes close look at her behaviour as an agent. The communication with the recommended mortgage advisor is full of lies. You are better saving your money and giving it to someone else as this company has employed individuals who show you no customer skills. I will not be buying a house from this company, and I hope again the company look at how Givette conducts herself.*follow upI contacted customer service as the requested in the reply and I have not heard anything back. That was almost 4 weeks agoIT HAS NOW BEEN 4 MONTHS AND STILL NO RESPONSE TO MY ORIGNAL COMPLAINT. Givette and the staff on site are clearly encourage to behave in their manners as the company also does the same to clients.No after almost 13 months still no response. Givette continues to be employed. Disgusting

Seal · 26 June 2023

★★★★★ 5/5

Trustpilot

Fantastic experience

My fiancé and I recent bought our first new build home from Tilia homes and the experience all the way through was fantastic we can't praise Simon our sales executive and Ian the site manager enough. From reservation to completion we were completely looked after and kept informed. We felt comfortable through the entire process and love our new home.

Ellie · 21 February 2026

★★★★★ 5/5

Trustpilot

Just had Stewart sellers come and…

Just had Stewart sellers come and compete some snagging on my home, he went above and beyond and completed jobs on the list that were booked in for future appointments too, was very professional and a credit to the company

M · 20 July 2026

★★★★★ 5/5

Trustpilot

Our experience purchasing a house at The Oaks

Our experience purchasing a house in the Tilia Homes development The Oaks has been nothing but positive. We have relocated from overseas and were looking for a new home - The Oaks development took our fancy as it is small, quiet and backs on to Cann Wood and looks over across to Dartmoor.Julian Long made the whole process so easy with his vast knowledge and guidance. Ably assisted by Anita Loughrey we have now moved in. Whilst most of our snags have been attended to promptly and repaired, we cannot be more happier with our purchase and are so enjoying our new home.Everyone including the Tilia Homes Customer Services Team have been very helpful and friendly.

Cushla · 24 April 2023

★★★★★ 1/5

Trustpilot

Absoluty shambolic after care

Absoluty shambolic after care , we bought the most expensive house of the development, despite living here for 4 years roads have not been surfaces walkways have not been done. Now they simpli ignore our emails or attempts to contact, shameful

Tayyab · 1 July 2026

★★★★★ 5/5

Trustpilot

Our amazing new home

We moved into our amazing new home in February 2023 and I have nothing but praise for everyone. Beth Allsopp the development sales executive was just brilliant from the first time we met until the day we moved in, everything we asked was never too much trouble, she is an asset to the company. Once we moved in, Jason Harris the site manager was just amazing, so helpful from the day we moved in until now. Nothing is too much trouble, he has gone above and beyond for us, we are very lucky. We had a very minor snagging list which was given to Jason a couple of weeks after we settled in and wow....a couple of weeks later it is almost all done. Jason is also an asset to Tilia. All the staff onsite are pleasant and very considerate. I would 100% recommend Tilia Homes, especially our development Saints View. This is a beautiful development and the houses are built to a very high standard. Again, thank you Beth and Jason for making this a smooth and stress free move into our forever home, 5+ stars from us.

Kate · 24 March 2023

★★★★★ 5/5

Trustpilot

An Outstanding Home-Buying Experience with Tilia Homes

We recently purchased a home at Verdant Rise by Tilia Homes, and our experience was absolutely fantastic, largely thanks to Amanda, the sales representative. From the very beginning, Amanda was friendly, professional, and incredibly helpful. She took the time to thoroughly explain the process and answer all our questions, no matter how small. Her communication was impeccable, she kept us informed every step of the way and ensured we felt confident and excited throughout the purchase journey.The buying process was smooth and stress-free. Amanda’s attention to detail was evident in everything, from helping us select the perfect plot to coordinating timelines for viewings and contracts. She also went above and beyond to accommodate our requests and made sure we were completely satisfied with our new home before completion.

Sagar · 25 December 2024

★★★★★ 5/5

Trustpilot

Outstanding service and quality

We are absolutely delighted with our new home, delivered by Tilia Homes at Landimore Park. From the initial purchase to the final handover, the entire experience has been seamless and exceptional.The quality of construction and design is great, and we are impressed by the attention to detail. But what truly sets Tilia apart is their commitment to timelines. Our home was delivered well ahead of schedule, which was a wonderful surprise!We'd like to extend special thanks to Alex Pilarczyk, the senior sales executive who guided us through the entire process. Alex's professionalism, expertise, and friendly demeanor made a significant difference in our home-buying experience. Her advice and guidance was truly invaluable. Overall, we're thrilled with our new home and would highly recommend Tilia homes to anyone looking for a reliable and quality-focused builder in Northampton.

SG · 20 December 2024

★★★★★ 5/5

Trustpilot

Sycamore Park development Driffield

Sycamore Park development. Exceptional customer service from Calum, Site Manager and Samantha WoodCustomer Service Coordinator. We were on a slow burner getting in to our property. But we are finally in.Calum and Samantha made an excellent team. Each provided excellent customer service. Calum was exceptionally adept at making sure those annoying little snags were addressed to a good standard and in a very timely manner. When he said things were going to get done you could trust his word. The relationship between contractors and home owners was clear to see. So overall a big thumbs up.

Blipblopxx · 10 December 2024

★★★★★ 5/5

Trustpilot

Saints View outstanding

Wow ! Well what can I say, it’s been an absolute amazing experience with Sabina. Sabina has been absolutely incredible throughout! She was never far away if there was any queries we had and was always willing to help us. Her communications were informative and helpful in such a friendly manner and couldn’t have wished for a better sale executive. Sabina cares about her job so much and it’s evident to see and has such a care in her customers as well as the houses she is selling . Jason (site manager) & Aaron (assistant site manager) along with there team have been extremely helpful in anything that we have needed sorting and have sorted it within the first hour.Thank you for making my first house move so amazing!

Jake · 10 December 2024

★★★★★ 5/5

Trustpilot

5 stars all round

5 stars all round. We had Stewart Sellers (customer service operative) come round and fix all the jobs needed. He also done extra odd jobs that we pointed out. So happy with everything done. ⭐️⭐️⭐️⭐️⭐️

Charmane · 23 July 2026

★★★★★ 5/5

Trustpilot

An amazing development, very happy with the purchase process, so far so very good!

As soon as I arrived at Derby's award winning Manor Kingsway development, I knew that I wanted to purchase a house there if I could. The house designs are modern, each house has a good amount of parking and the streets are wide with a good amount of green spaces (several phases of the development are already completed).I had an initial meeting with the Sales Executive, Paige, who was very professional and helpful. Paige followed up with me when a plot became available and I was delighted to be able to reserve it. Since then, Paige has been very helpful as I had never purchased a new build before, and is providing me with weekly updates as the house finishes to be built. I have not yet completed but so far so very good. The house is looking very solid and sharp! I'll have to provide another review after completion.

Guillaume · 28 November 2024

★★★★★ 5/5

Trustpilot

Michelle was amazing

Michelle was amazing. She looked after us really well and was very hospitable.

NL · 27 December 2025