Tilia Homes Central Shropshire reviews

★★★★★ 5/5

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Shirly at Urban Quaters Bristol

Shirly at Urban Quaters Bristol - She has been amazing throughout the process so far!. She helped me with color choices, reservation process and she listened to my concern and explain the way out. She was always available to talk to (even when she was on annual leave) and was very quick with responses. Thank you so much Shirely for all the help throught this process. 😊

Muhammad · 11 December 2023

★★★★★ 5/5

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Amanda at Forge place

Amanda at Forge place - She has been amazing throughout the process so far! She helped us find our next home and kept it for us whilst helping selling our home through the smooth move process. She was always available to talk to (even when she was on annual leave) and was very quick with her responses! Can’t wait to get the new keys soon! Thanks Amanda :)

Priyanka · 10 November 2023

★★★★★ 5/5

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Landimore Park - I can only say, what a lovely experience

Landimore Park - I can only say, what a lovely experienceAlek Pilarczyk from Tilia was utterly fantastic and I couldn't recommend her enough for the impact she's had in my purchasing experience - when I first came to site Alek went through the site plan, what options I had available and was really supportive on my queries relating to shared ownership (my previous property included help to buy so I wasn't overly familiar with how shared ownership worked). I've since moved into my new home and its been lovely that Alek has kept in touch, checking in on how I've settled and checking how snagging has been going. I'd like to say a massive thank you to her for all of her support, buying a house is stressful however, Alek's input throughout my experience has only been positive, supportive and genuinely lovely.During my initial visits Alek took me through the available plots, there were two house types which fell into my budget and what I was looking for though once I'd seen The Morden I'd fallen in love and I could see this becoming my future home. I'd explained my situation to Alek about my equity transfer and after I'd left site, she spoke with Sage and Tilia to see if I could proceed given the equity transfer timescale and they were happy to let me reserve 🎉 for me this was amazing news as I'd genuinely thought I wouldn't be able to buy my home until my equity was finalised but I was over the moon that Alek took the time to see what could be done to help me.After reserving Alek sent me regular updates and arranged for me to come in to select any upgrades (which I did - having flooring fitted before you move in was definitely the way forward having lived with concrete - and a lot of dust - for several months in my previous house). I can only recommend Tilia, Sage and Alek for their support especially as my equity transfer took considerably longer than any of us were anticipating. Alek regularly checked in throughout my equity transfer and sent me updates on my house, it was great seeing the photos come through and how things were progressing. After my equity was finally finalised, Alek arranged my demo and was then here to give me a welcome to my home on the day the keys were released and explained how site would be in contact in a few weeks to go through any snagging and then arrange for this to be resolved.Dan and Sarah who did the demo were also amazing. I've had a demo before which felt a bit technical and jargon-y. Dan took the time to explain how things worked and used minimal jargon (thank you Dan, that meant I had considerably less, what does that mean questions!), and where he did use this, he would explain what it meant. Both were really down to earth and friendly, it can be a bit overwhelming seeing everything and taking all the info in but both did a great job taking me (and my mum) through things.

Danielle · 13 November 2024

★★★★★ 5/5

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Hats off to Tilia Homes, South Molton

From start to finish Nikki at Tilia Homes in South Molton, Devon has been amazing. She has helped us with the house purchase every step of the way and always responded to our questions/queries in a timely, friendly and supportive manner. More recently, the Site Manager, Mark, has helped with the house handover/walkthrough and snagging.Couldn’t ask for a better service and house designs are great too.

Amanda · 18 December 2023

★★★★★ 5/5

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Huge thanks to Paige at Kingsway Derby!

As first-time buyers, the whole process was stressful and overwhelming at times. But Paige made everything so much easier! She felt more like a friend than a customer service agent, always keeping us updated and answering every question we threw her way. We really appreciate her for making this a smooth experience for both of us!

Haleema · 4 July 2024

★★★★★ 5/5

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Satisfactory resolution to issues

Over recent weeks we have had a series of visits by Oliver Morson to analyse issues we have had with the bannisters in our 3 storey property. Initial visit suggested possible solutions which involved a visit from a specialist joinery company who subsequently agreed with the suggestions and resolved the issue to our satisfaction. Further visit from Oliver ensured that damage to plaster was repaired and bannisters were filled and made good. Final visit to repaint where necessary.Oliver was also able to give us advice on resolving other minor “niggles”. Thank you Oliver.

David · 1 November 2022

★★★★★ 5/5

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Well presented estate (the avenue)

Well presented estate (the avenue). Don’t regret buying the house, great lay out (the redwood) only criticism is downstairs there’s no storage but could probably be made under the stairs. Had a few snags but probably no more than the average new build. Massive shout out to Gladys the customer service co-ordinator she’s been helpful in every aspect, she is definitely a credit to tilia homes!

Robert · 7 December 2023

★★★★★ 1/5

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Avoid these, thank me later….

I wouldn’t recommend buying from Tilia homes. The finish on these homes is terrible. We’ve had a lot of challenges getting things fixed with them. The inconvenience I constantly having someone in your home putting things right is very inconvenient. I hear much better reports from other developers. I have to constantly raise complaints to actually get issues resolved! It’s horrendous, customer services they provide is the worse I’ve ever encounter. Incompetent is a compliment!

C · 12 April 2023

★★★★★ 5/5

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Cashmere Park, Tillia Homes

Had the pleasure of buying our first home at Cashmere Park, Tillia Homes. Extremely happy with the quality of our home and the whole Tillia team at Cashmere Park have been so helpful with everything and have gone above and beyond to ensure we are happy. Thank you all very much, especially Development Sales Executive Stacey, and Site Manager Mark.

Thomas · 5 April 2024

★★★★★ 5/5

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Made a purchase with Tilia Homes via…

Made a purchase with Tilia Homes via the most excellent friendly services of Karen at Cashmere Park 100% fine lady to deal with.

Mr · 21 September 2026

★★★★★ 5/5

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What a great experience so far

We are first time buyers and Paige has been amazing, we have asked so many questions that she responds to quickly and honestly. We get weekly updates on the build, photos and video progress on the house build. Paige definitely has a the patience of a saint and has provided us with all the information she has to offer. The customer journey book is great too, again Paige explained in lots of detail how this works and took the time to answer any questions we had. We can’t wait to get the keys now and start the next chapter of our family Journey! Thanks Paige for everything ☺️

Kat · 21 October 2024

★★★★★ 5/5

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Tilias Alston Grange site excellent

We moved into the Alston Grange site at the end of June 2022 and have found Tilia very good. Dave, Adam and Denise the site managers and sales staff have been excellent communicators and getting the minor issues you expect with a new build sorted very quickly. Most houses seem sold though more are near completion and more to be built. Longridge is a lovely area of the Ribble Valley and its a very friendly neighbourhood. Would definitely recommend 👌

Feathers · 16 September 2022

★★★★★ 1/5

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Our shambolic experience of Tilia Homes

After waiting over a year, we finally moved in during March 2025, expecting to enjoy our first home. Instead, we’ve spent more than a year living on what feels like a permanent building site.

Cameron · 6 July 2026

★★★★★ 5/5

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I am a first-time buyer in Derby

I am a first-time buyer in Derby. Our experience from day one with Tilia Homes from their sales agent (Paige) has been that of professionalism, friendliness and open communication. Paige explained the customer journey to us very well and she was always available and happy to answer our questions. She gave us regular updates about the progress of our property which was very helpful and kept me in the loop all through. My experience has been excellent and smooth with Tilia Homes, thanks to Paige!

Karo · 15 October 2024

★★★★★ 5/5

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The most amazing and straightforward…

The most amazing and straightforward experience that I have had while buying a house! Been guided by Ellie from the first appointment via phone , reserving my plot and through the buying process.Ellie was above and beyond always keeping me updated every single step forward. I really appreciate her help and patience! Very professional and knowledgeable. A very big thank you Ellie!

ANA · 28 January 2024

★★★★★ 1/5

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Awful after sales service

I bought the house new when it was Kier . It was the ex- show home and had a few snaggs to put tight of which the sales person on site confirmed was going to be done . However after moving in I chased a date for the items to be done and had responses that they would send a worker in to measure up (new kitchen fronts were required due to originals being damaged) this was done x3 times with x2 years . Due to sales staff leaving I then had to keep emailing different people with all the emails confirming the sangha were agreed. I am now nearly x3 years down the road Kier is now Tilia and they have not been replaced . Again last week I chased and was requested to send the emails agreeing to the work . I have done this and still no confirmation that the fronts will be replaced this is just shocking after sales service .

Sarah · 10 August 2022

★★★★★ 5/5

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Excellent experience with Tilia Homes

We have had an excellent experience purchasing our new home from Tilia Homes and, overall, couldn’t be happier with the service we have received.

Andrew · 4 September 2026

★★★★★ 1/5

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I’m not sure where to begin

I’m not sure where to begin! Since reserving our house in April 2021 it’s been an absolute nightmare! We owned a Kier home on the Westhill development previously and loving how the house was built and the area, we decided to upgrade on the same estate. A quarter way through, we were notified Tilia had taken over Kier and the development will continue ‘as normal’. The build was supposed to be complete in August to enable us to achieve the stamp duty holiday, that didn’t happen! Instead we were left to wait for months on end without any end in sight and constant calls with further push backs. By applying ALOT of pressure we managed to gain possession on 20th December despite numerous comms to advise it will be pushed to January! There was a number of large issues that were noted at the point of handover and a lot of snags picked up by ourselves over the Christmas break. We made a snagging list and sent it over to the site managers. We heard nothing for weeks on end, I decided to approach the site who told me he and his deputy are leaving due to the amount of changes coming into place with Tilia and therefore he will refer my snags to the new site manager. Of course nothing happened! I chased customer service on numerous occasions, each time a ‘customer service manager’ was sent out to review the snags and produce an updated snags list, absolutely NOTHING came of this. I gave up and put in a complaint to the directors, I was told the actual customer service manager will come over and things will be resolved. Low and behold, he came and a month later absolutely nothing has been done. They are trying to blame me for missing ONE appointment due to work commitments but completely ignoring the fact their sub contractors were booked in many a times and just didn’t bother turning up! They also took meter readings when we weren’t present and of course these were wrong and I am now having to chase them to refund me monies. Almost seven months on and we are still chasing things to be done. I genuinely regret purchasing this house. Having spent the best part of £350,000 I would’ve hoped for better service! AVOID!

Naz · 29 June 2022

★★★★★ 5/5

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New House, new life!

We moved into our new house on the Tilia Homes 'Castle Croft' development a few months ago, and we couldn't be happier. Heidi in the sales office has been amazing, and she was extremely helpful whilst we were waiting to move in, always keeping us updated and making sure we were happy with everything. We love it here and since we moved in, Mike and Andy, the site managers, have been very helpful in making sure all was good with the house. First class service from a first class team. Andy has since moved to new pastures and will be missed, but Mike is still taking good care of us, and Heidi is always there to offer support if we need anything. This is a lovely part of the country to live, and having a beautiful house just adds to the great experience. Excellent work by all. Stewart and Tracy Frost, and Finn the dog too (he loves it as well)

Stewart · 19 May 2022

★★★★★ 5/5

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Excellent service, home buying.

Excellent service. Very friendly and helpful sales staff.On completion date site agent and Caroline, were both there to welcome us to our new home.As moss had rather made itself at home in the garden, the site agent had already arranged for new turf to be laid.The welcome pack we received from Caroline, is very comprehensive, including the meter readings and references.The house Demo was carried out by the site agent, and explained everything, concluding by saying, we are at hand incase of need. We would definitely recommend Tilia home, to anyone looking for a home.The legal team, gave a generic reply, regarding completion date, to our estate agent, which was more in line with a new build in course of erection, which caused some confusion, but this was quickly and effectively sorted by Caroline, following her becoming aware of.

Brendan · 18 May 2022

★★★★★ 5/5

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As a parent we all know pointing our…

As a parent we all know pointing our children in the right direction on the property ladder is a huge weight/responsibility on any parents shoulders!

Ashleigh · 15 August 2026

★★★★★ 4/5

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Julie McKee, Fantastic Sales Executive

Julie has been exceptional in the service she has given us.She is very professional and good communicator always keeping us in the loop about the build progress and going the extra mile to stay late and show us around a similar house to ours. She has been very patient with us and making sure all of our enquiries are answered.Overall we are having a good experience and we are waiting to exchange contracts and then the completion of the house.

Abiodun · 21 April 2022

★★★★★ 5/5

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We have recently moved into our new…

We have recently moved into our new family home in Landimore Park and would like to say big thank you to the whole team.The house is beautiful, well designed and we are really pleased with the quality of finish and the space it offers. Buying a house can be extremely stressful but we feel like we had the best customer experience you can get. Alex in the Sales Office was incredibly helpful throughout the whole process. We found her very professional but friendly and approachable at the same time. She was always happy to answer our questions and we asked loads of them. The support she offered not only during the sale process but also after we moved was great and it is just so reassuring to know that it does not end once you receive your keyes.Thank you for our lovely home.

Karolina · 21 April 2022

★★★★★ 5/5

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Great houses, excelent experience!!!

We had an amazing experience with Dave at The Paddocks, Newcastle under-lyme. He is very professional and a great guy to deal with. The entire process was smooth and we were really happy with everything. We were coming from a bad experience with a previous developers (St Modwens home) and what a difference. Dave was supportive and kept us updated throughtout the whole process. My wife and I would give 6 stars if possible. I would highly reccomend this to anyone that's looking for a great house and excellent customer service standards.

Nicolau · 17 April 2022