Trusted Agent profile
★★★★★
115 reviews across 2 platforms
2 Shoplatch, Shrewsbury SY1 1HF
Samuel Wood's Shrewsbury office at 2 Shoplatch is rated 4.5 out of 5 across 115 reviews on two platforms, including 101 Google reviews rated 4.7. The 14 Trustpilot count is for the whole business. Checked 9 October 2026.
Every review we hold for the Shrewsbury office, from every platform, shown as written. First names only.
5/5
GoogleHad excellent service from Helen at Samuel wood so helpful and David the plumber did a excellent service thank you for all your help Helen and David
Thank you Mark for taking the time to review our services, it is appreciated
5/5
GoogleGreat staff. We were kept regularly updated on the progress of our sale and they were very responsive to any questions or concerns. We were very impressed by the standard of service, great marketing and friendly efficient staff.
Thank you so much Vicki for this glowing review. We are pleased that Charlotte and the whole team were able to support you throughout the process and that you were pleased with the service, friendliness of the team and standard of marketing. Best of luck with your next endeavours :-)
5/5
GoogleWe decided to transfer to Samuel Wood after 6 months with another agent. Samuel Wood never once made a criticism of their competitors but focussed on exactly how they would offer us a top quality service that would sell our home. From start to finish this objective was achieved and so much more; a relationship with the whole team naturally developed that made us feel that we were special and the only client that mattered! As a business, they are big enough to offer the benefits of being a larger concern and kept going through Covid but were able to offer a personalised service that made us feel like we were not just one of many! Special mention must be made of Lauren and Simon who more specifically dealt with the twists and turns that go with any house sale, navigating us quickly to the point where we had 'sold subject to contract'. The relationship did not stop there, as they were instrumental in concluding business to take us to completion. We would like to extend our thanks and commend the whole team not only on their professionalism and team work but the warm efficiency always extended to us throughout the whole process of getting a sale and getting it over the line. THANK YOU!PositiveResponsiveness, Quality, Professionalism, Value
Wow, thank you for your very kind words and for taking the time to review our services
5/5
Google1) Why did we choose Samuel Wood? The only estate agent in Shropshire with fully virtual video walkaround of our property as part of the sale. 2) Initial contact with us for property valuation: a) Director visited, b) well prepared with good market knowledge, c) realistic valuation, d) proactive advice to prepare for a quick sale 3) Photo and Video shoot for property sale details: Samuel Woods nominated photographer and virtual tour video maker delivered beyond our expectations. 4) Putting together Property details: a) collaborative process resulting in market leading property details to advertise, b) access to London based office 5) Contact of prospective buyers: proactively identified a number of current clients who accurately fitted the profile of buyers for our property, not buyers who wasted everyone's time. 6) Viewings process: Samuel Wood nominated viewings colleague lived in the area with local knowledge to help with prospective buyers queries, and he met with us to discuss the viewing process of our property before viewings commenced, and gave us feedback directly post all viewings. 7) Sales negotiation: a) skilled negotiation to achieve maximum return for us, b) gave genuinely realistic advice throughout negotiations, c) difficult elements of negotiation were professionally handled to achieve win:win for both parties 8) Getting the sale over the line: Didn't wait for things to take their natural course, but applied the right kind of pressure to all parties to achieve exchange and completion of the sale in a very short timescale Overall: In 40 years of buying and selling property throughout the country, we have never dealt with an estate agent who was as proactive, worked so constantly and closely with us keeping us up to date on all aspects of the process . We would highly recommend.PositiveResponsiveness, Quality, Professionalism, Value
Thank you Pete, these are truly kind words and we are so thrilled that you enjoyed your experience with us and we were able to help you successfully sell your home. Thank you for taking the time also to share your thoughts.
5/5
GoogleVery helpful from Start to finish, house sold very quickly and Sue and Charlotte were very on the ball with every step of the way. Thanks so much
2/5
TrustpilotNot much use
I used Samuel wood for a few years to help me manage a property I was renting out as I was new at renting and dealing with tenants. I paid them a fee each month that came out of the rent and things seemed to go ok for about a year. After the year a new tenant moved in and I was getting calls about things not working, and I was under the impression that this was part of Samuel Woods job so I contacted them and they said they would sort it. This kept happening for months at a time. I also noticed that all the tenants were the same type of person they were all single mums , now I dont have anything against that but surely in 5 years you would have thought that a family would want to view a 3 bed house. The final straw came when after the last tenant they had put in moved out and items of furniture was missing and I also later found out that they had said a gas safety certificate had been done however when I asked for a copy of this they said it had not been done. It turned out that the agents when showing the house to new tenants were not letting the current tenants know and just turning up.
Hi Phil I'm sorry to hear of your experience; it doesn't sound like the high standard of service we are known for. I'd appreciate it if you could let me have more details so I can investigate and correct any procedures where necessary. Many thanks Clare Hammond Compliance Officer Samuel Wood Limited
5/5
GoogleSamuel Wood are brilliant. They always go above and beyond for us. I thoroughly recommend them.
Thank you Tom for taking the time to review us! We are glad you recommend us and it was great working with you.
5/5
GoogleThey were quick and efficient.
Thank you for your review, it is appreciated
5/5
GoogleGreat service and good communication resulted in a purchase with no hiccups 👏🏼👏🏼👏🏼 …
Thank you for your kind words Jon.
5/5
GoogleFrom the first contact I made regarding the sale of my house to the very last moment I couldn't fault the service I received from Samuel Wood. Professional, polite and informative staff, who were always more than willing to help me along the way with my questions. A wonderful brochure of the house making it look it's very best. I would certainly recommend them to anyone who is thinking of moving, it made everything straightforward and painless.PositiveResponsiveness, Quality, Professionalism
Thank you so much for using our services.
5/5
GoogleTop agent. Thanks again.
Thanks Simon for your custom
5/5
GoogleLI dealt with Samuel Wood for the purchase of my new property. They were incredibly responsive, polite and helpful. Highly recommended!
Thank you
5/5
GoogleAfter various recommendations of who to sell my house with i chose Samuel Wood. My decision was based on how i was treated from the initial phone call when explaining my situation. I was not pressured to go with Samuel Wood by various follow up phone calls after my valuation, i was left to my own navigations which is always a must for me. I can not thank the staff enough for there expertise. Great work Thanks again Chris
Thank you for you kind words Chris, appreciated.
2/5
TrustpilotGood luck if you have to deal with these!
I rented from them for around 3 years, all pretty standard stuff but when it came to repairs & maintenance they were very slow at getting stuff done and always opted for the cheap/bodge job option wherever possible.
Thank you for taking the time to write your review. We are usually known for excellent service so your comments are concerning. I will ensure your feedback is used to make any improvements we need, to maintain our high standards.
5/5
GoogleSamuel Wood have been excellent. They are engaged and responsive and I would definitely recommend them.
Thank you
5/5
GoogleGreat team. My sale was managed by Sue Dean, who was engaging, kept me upto date of progress at all times. She was always positive through what ended up being a challenging process due to unforeseen circumstances. Happy to go that extra mile to maintain communication with all parties. Thank you.
We are so pleased to have helped you and thank you for your comments
5/5
GoogleGreat service. The staff are so friendly and helpful, and are always happy to answer any questions you have. They also supported me through the whole process, such as accessing a mortgage etc. They have been so helpful throughout. Thank you.
Thank you for your kind words
5/5
GoogleGreat service, friendly and knowledgeable staff, always timely and proactive. Thank you Jack and the team.PositiveProfessionalism
Thank you for your kind words Mark. Great working with you.
4/5
GoogleThe Shrewsbury office team: the manner in which they were always calm, knew the progress position, retained a respectful sense of humour, did what they promised and acted with discretion was worthy of praise and as a Director you should be proud of them. Of several agents with which I've dealt over recent years they instilled the greatest confidence and trust.PositiveResponsiveness, Quality, Professionalism
What a lovely review Neil. Thank you so much for taking the time to give the staff at Samuel Wood Shrewsbury the praise they deserve. It was a pleasure working with you.
5/5
GoogleExcellent service! Everyone always ready to answer and explain any questions I had. Plenty of updates during the whole ( stressful and daunting) process of selling a property. I absolutely recommend Samuel Wood!
Thank you Maria
4/5
GoogleSamuel Wood, have been very responsive and accommodating in regard to ensuring that I was able to view properties. Where changes to the viewing needed to eb made they we polite and reasonable, never insisting but trying to accommodate all.
Thank you so much for taking the time to let others know how we work
5/5
GoogleWe bought a property through this estate agent in August 2023. We found all of the staff to be very helpful and they maintained good communication throughout the transaction which was completed within 28 days of the offer being accepted.
Thank you for your kind words and taking the time to leave us the review, it is appreciated.
5/5
GoogleOutstanding service all round. We sold in Sep 2020. We spoke with several agents and whilst SW may be a bit more expensive, it was definitely worth it as they managed to get asking price within 2 weeks of going to market which set up brilliantly for our onward purchase. Every penny counts - thank you :)PositiveResponsiveness, Quality, Professionalism, Value
Thank you very much Richard for your kind words, delighted to act for you.
5/5
GoogleThe sales and progression team were brilliant. Always on hand to address my queries. Would highly recommend
Thank you for your kind words it means a lot to the team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Samuel Wood's Shrewsbury office has 115 reviews across two platforms: 101 on Google, 14 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Samuel Wood is rated 4.5 out of 5 across all 115 reviews, and 4.7 out of 5 on Google from 101 reviews, checked 9 October 2026.
Samuel Wood, 2 Shoplatch, Shrewsbury SY1 1HF.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.